When we checked in the evening of Feb. 2nd we were unpleasantly greeted by two male employee at the front desk who clearly detested their jobs. We told them that we were traveling with our two dogs and that we would like to have a room on the first floor. The employee told us they did not have any open rooms on the first floor so they put us in a room on the second floor. Fast forward to the following night, Feb 3rd, after working a 9-hour event, we returned to the hotel lobby at 10 PM with our two dogs and some much-needed dinner. Lo and behold, the same two miserable employees from the previous night were manning the front desk, their faces buried in their phones. As we were about to step into the elevator, they rudely interrupted us to inform us that dogs were not allowed on the 2nd floor and demanded that we move rooms. Now, let me paint the picture for you: it's 10 PM, we're exhausted, we've got our hands full with our dogs and food, and these same incompetent employees couldn't be bothered to remember or care about our situation from the night before. Not a single apology was offered, and they didn't lift a finger to assist us with relocating. To say we were stunned by the sheer incompetence and lack of empathy displayed by these two employees would be an understatement. They single-handedly managed to ruin what was supposed to be a relaxing stay. I wouldn't recommend this place to my worst enemy. Save yourself the headache and steer clear of this establishment.