Exterior

Reviews of Holiday Inn Downtown - Missoula, an IHG Hotel

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 419 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location and the staff are very friendly
Stayed 2 nights in Mar 2024

2/10 Terrible

Barb

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Marriott feedback Fairfield Inn & Suites Missoula March 22-24 2024 On the first night of our stay our baby threw up in bed. In the morning I stopped at the front desk on our way out and requested a linen change. I told them why and gave our room number. We returned to the hotel at 8pm and the linen change had not been done. I returned to the front desk and told them the entire story again and they said they would send bedding up to our room. Back in our room we waited and waited, and finally left the room to ask again for new bedding. At that point I found new bed linens in a garbage bag tied to our door. I consider a linen change to be such a basic service in a hotel. I really can’t believe it wasn’t done, and then after a second request that linens were dumped at our door. Very poor service.
Stayed 1 night in Mar 2024

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Robert

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nothing posted about renovations on website and expedia booking website. Rhey just want your money and services.
Stayed 1 night in Feb 2024

8/10 Good

Don

Liked: Cleanliness, staff & service
Disliked: Amenities
Currently doing a construction/renovation project. Somewhat noisy and limited parking.
Stayed 1 night in Feb 2024

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was especially nice, and very clean. The staff eas wonderful! There is currently construction and no dining options, but it was a delightful stay!
Stayed 1 night in Jan 2024

4/10 Poor

Caleb

Liked: Staff & service
Disliked: Property conditions & facilities
I woke up before my alarm to the sound of construction above me. It was not subtle. The sound made it impossible to sleep and impossible to relax once awake. You really should not book guests in rooms where their comfort, especially their sleep, will be affected.
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with friends on new years! Easy walk to the Wilma in Missoula for a concert! Definitely recommend!
Stayed 1 night in Dec 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Henry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Janna

Travelled with family
Liked: Staff & service, property conditions & facilities
All good except the bathtub has a blatant dirty ring around it.
Stayed 1 night in Nov 2023

10/10 Excellent

Terrence

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh
Breakfast was not included. Hot tub was closed. In hotel bar was closed. Over priced for just essentially a room.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here often. Friendly, clean, easy parking, & great location.
Stayed 3 nights in Nov 2023

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Really old, no real amenities. Bar kept closing early and the barista for the coffee stand called in sick - no food coffee or cocktails. Bathroom shown in photos is somehow a decade newer than the bathroom you are actually using in the room. Serious need of an update. Dove shampoo and soap. That being said, check in was easy, staff was very friendly, beds were comfortable and location was excellent.
Stayed 1 night in Oct 2023

4/10 Poor

Keri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I wish I had paid a bit more for the room at the hotel down the street with better reviews. This holiday inn left a lot to be desired: water damaged blinds and bathrooms, dirty pool, broken hot tub, hot water problems, generally outdated and used/damaged, and to top it off a centipede was crawling across our wall. On the upside, the staff was really kind and helpful (gave us free breakfast and drink coupons for our patience), the pillows were comfy, and the location was great.
Stayed 1 night in Oct 2023

10/10 Excellent

Lura Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Plamen

Stayed 1 night in Oct 2023

2/10 Terrible

Kelly

Stayed 1 night in Sep 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Just came down for the Griz Game, Your staff is excellent, and accommodations were great.
Stayed 1 night in Sep 2023

4/10 Poor

Victoria

Travelled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Please update your amenities and your room features
Stayed 1 night in Sep 2023

6/10 Okay

HILDA

Liked: Cleanliness
They sent a bill for an additional $70. For what? Parking maybe?
Stayed 1 night in Aug 2023

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location in downtown Missoula!
Near a very nice walking path along River. Beds were comfortable & nice size bathroom. Smoke alarm had a light that flashed all night long & sometimes stayed lit with a bright green light fir a couple of minutes which was quite annoying considering the cost for a one night stay. Close to airport was convenient for very early morning flight.
Stayed 1 night in Sep 2023

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

eddie

Travelled with partner
Convenient for Griz game
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Stayed 1 night in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Tuh
Stayed 4 nights in Aug 2023

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need a lot of maint work done. First room had water damage on ceiling and was still wet. The light was about to fall off. They moved us to a different room and the bathroom door wouldn’t close. It hit the floor due to it not being level. The wall paper was coming off the walls as well.
Stayed 1 night in Aug 2023

8/10 Good

Lorraine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We liked the proximity to downtown, easy parking, and friendly staff. Parts of the property were a little run down, shower pressure was variable to non existent, and the atrium doesn’t have skylights/plants/water feature so if you have an atrium view room there is nothing to look at besides carpet.
Stayed 3 nights in Aug 2023

8/10 Good

Patti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay here. We love the location. The staff has always been very helpful.
Stayed 2 nights in Aug 2023

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tamara

Stayed 1 night in Aug 2023

8/10 Good

Robin

Liked: Cleanliness, room comfort
Good hotel, bad value
The hotel is located in downtown with free parking, but no complimentary breakfast. The location is excellent and has many restaurants nearby. The bed was very comfortable. The hotel had a little bit of wear. My biggest problem was the price. It was not a $300 hotel!
Stayed 4 nights in Aug 2023

6/10 Okay

Robert

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not the best
Building is pretty old, it appears they are improving it, but my room had an old musty smell and a portable ac unit to keep it cool.
Stayed 1 night in Jul 2023

8/10 Good

Peter

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was an excellent place to lodge. The location to downtown was walkable and easy, The staff was pleasant and professional. Definitely a place to stay at if you’re visiting Missoula.
Stayed 3 nights in Jul 2023

10/10 Excellent

Vicki

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Holiday Inn does not provide a complimentary breakfast, and the dog fee is $40, so when you add those costs in, it's a bit expensive. Otherwise it's in a nice location and very comfortable. Staff was friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of downtown Missoula
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Staff & service
Disappointing
For the price, I expected much more. Ice machine was broken, Nothing to drink at breakfast except hot coffee (not even any water - the water station was totally empty and hot water and teabags were not even offered), lukewarm shower water at all times of the day and my air conditioning didn’t work on check in so I had to call someone immediately to come and look at it (they did). No food for purchase after 11am except a couple of mostly empty vending machines with some horrible junk food cookies in them or you can visit the ‘market’ downstairs to get a couple of additional snack options. For over $300 a night, this is laughable.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The room was a bit musty and you could tell there has been some recent water damage. This may have been localized to the top floor where we stayed. Hotel was clean and comfy. The price was a bit steep.
Stayed 1 night in Jul 2023

8/10 Good

Rebecca

Liked: Staff & service
Needs new air conditioning system . Loved the location. Although it has been remodeled the entrance and big empty space needs some furniture. The staff was lovely!!!! So kind. Thank you
Stayed 2 nights in Jul 2023

10/10 Excellent

Paul

Stayed 1 night in Jul 2023

10/10 Excellent

Derrik

Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew D

Liked: Cleanliness, staff & service, property conditions & facilities
Great place if are going to be In town for the Missoula marathon.
Stayed 4 nights in Jun 2023

2/10 Terrible

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Traveling with 2 teenagers and stayed here because of advertised free breakfast. Once we got there, we discovered that there was a $12 charge per person for breakfast. When I inquired about this, I was given some lame excuse about a remaining COVID restriction beyond their control. When I consulted the web-site again, it still boldly offers free breakfast to all. Fortunately, there was a grocery store within walking distance.
Stayed 1 night in Jul 2023