Standard Room, 2 Queen Beds, Non Smoking

Reviews of FairBridge Inn & Suites Missoula

2 out of 5
FairBridge Inn & Suites Missoula
3803 Brooks Street, Missoula, MT

Reviews

6.4
Rating 10 - Excellent. 168 out of 1000 reviews" "
Rating 8 - Good. 257 out of 1000 reviews" "
Rating 6 - Okay. 245 out of 1000 reviews" "
Rating 4 - Poor. 180 out of 1000 reviews" "
Rating 2 - Terrible. 150 out of 1000 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Quiet
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear Kelly, Thank you for your positive review. I am happy to hear that you had a quiet stay at our property. We hope to see you again!Sincerely,

8/10 Good

David

Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear David, Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon. Sincerely.

10/10 Excellent

Dwayne

Stayed 1 night in Mar 2024
Response from Amber M. on Apr 1, 2024
Thank you for your valued feedback. We hope to see you again on future travels.

10/10 Excellent

RJ

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello RJ, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Jackson

Travelled with pets, Travelled with partner
Dog friendly with and fee
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Jackson, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Lisa

Travelled with group
Liked: Staff & service, amenities
The property was on a busy highway- many questionable people roaming through the parking lot
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Lisa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Dwayne

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Dwayne, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Brianna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wait 45 minutes for front desk to check us in. And when we called the phone just kept ringing
Response from MP - Guest Relations Manager on Jan 28, 2024
Hello Brianna, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Excellent

RJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. No complaints, good location.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 28, 2024
Hello RJ, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Steve, Salmon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious room. Great Staff. Quick Checkin.
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Steve, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Philip, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 6, 2024
Hello Clayton, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great
Stayed 1 night in Dec 2023
Response from ZOO Crew on Dec 31, 2023
Thank you David :)

4/10 Poor

Vijayprakash

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Vijayprakash, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Isaiah

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Definitely not a welcoming vibe
Stayed 1 night in Dec 2023
Response from management on Dec 22, 2023
With all do respect the unwelcoming vibe you felt may have something to do with the fact that your girlfriend, your sister and yourself were asked to vacate our property on a previous stay due to supplying a fraudulent card for incidentals after suspicion of smoking in one of our rooms. With that being said we also placed you on our DNR list for future reservations, but seeing as you booked under a different name our system did not catch it. You chose to book a room at our establishment knowing that you were not supposed to come back on the property.

10/10 Excellent

Byron

Stayed 4 nights in Dec 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Byron, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Byron

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Byron, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 19, 2023
Hello Patrick, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
I get it is not a 5 star hotel but they could take a little pride in fixing things
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 19, 2023
Hello Valued Customer, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 Okay

Christian

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 27, 2023
Hello Christian, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica on Dec 7, 2023
Thank you very much miss Julia!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice suite, met our needs. Nearby construction area was unsightly. Hotel was not easily visible from the main nearby road.
Stayed 4 nights in Nov 2023
Response from MP - Guest Relations Manager on Dec 3, 2023
Hello Richard, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Camille

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Dec 19, 2023
Hello Camille, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 Good

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom was very dated.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 21, 2023
Hello Ted, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Brook

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 14, 2023
Hello Brook, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on Oct 30, 2023
Hello David, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Eric

Business traveller
Liked: Staff & service
Property was nice. However the WiFi connection wasn’t available on the third floor at all and on the first floor after changing rooms was still only 1 bar, very weak. Staff was very nice. Breakfast is light, but free breakfast is free breakfast.
Stayed 5 nights in Oct 2023
Response from MP - Guest Relations Manager on Oct 30, 2023
Hello Eric, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy
Great value for the price warm cozy, They have a little waffle bar set up for breakfast and staff are super friendly
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 30, 2023
Hello Joshua, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely quiet. Clean, bed mattress very comfortable, and shower has good pressure. Breakfast could be a little improved.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 30, 2023
Hello Joseph, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Cheri

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Nov 19, 2023
Hello Cheri, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Christine

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 25, 2023
Hello Christine, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stair carpet is very dirty. Stained carpet in the room.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 25, 2023
Hello Valued Customer, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

4/10 Poor

Brianna

Travelled with family
Disliked: Cleanliness, staff & service
Originally we were trying to get a room as a walk in as we saw on their sign there was a special price for that. However the front desk person claimed there was no rooms and they were sold out. Booked on Expedia instead, as there were still rooms available. We just needed a place to stay for one night and this one was the cheapest option (Still $220 CAD though). When we came back to check in it took the front desk person 15 minutes to get to the desk and the phone number they have on the sign is just rings the desk. Our room upon entering Smelled of urine. There was a wet spot by the door (must have been a pet friendly room). Was told by the Front desk person that there is nothing they can do as they were super busy and haven't even had time to change the status of rooms to Clean yet. Overall disappointed will never stay there again, after being forced to book a different way and to have to sleep in a urine smelling room.
Stayed 1 night in Sep 2023
Response from Amber M. on Oct 19, 2023
I have passed this information along to our upper management team. We are incredibly sorry this was your experience. This is not our normal practices. We will work hard to fix the issues your experienced and are doing some refine training on our staff members. Thank you for bringing this to our attention.

2/10 Terrible

Pamela

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Amber M. on Oct 19, 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

2/10 Terrible

Omar

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service, dirty and stinky rooms
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 10, 2023
Hello Omar, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

2/10 Terrible

Lance

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Nothing, it was a dive to say the least. The front desk help was always out for a smoke. They have no roll aways. The wifi was very spotty. The hotel in general needs to be updated. There was no new towels the third night i was there. If it wasnt for the location, im pretty sure this place would be closed down
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on Oct 3, 2023
Hello Lance, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Jason

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Homeless people walking around and having fits on the property was unsafe in late evening and early morning hours of our stay. I was unimpressed by this and as well as the dirty carpets and the fact that the tub was not draining properly to the point of not being able to shower without being grossed out. Keep in mind that we paid over $120 for one night, double what it was worth and left feeling we were ripped off. You can do better!
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 3, 2023
Hello Jason, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amber M. on Oct 3, 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

4/10 Poor

Trisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on Oct 3, 2023
Hello Trisha, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was in not very good shape, the bathroom door knob about to fall off, the beds hard and the bed coverings very well used and rough shape. It was fairly clean, just a bit beat up.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 3, 2023
Hello Chris, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Carolina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was too dirty, carpet was spotted all around, rooms where dusty. Just dirty.
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on Oct 1, 2023
Hello Carolina, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Kathy

Travelled with family
Disliked: Amenities
Tired facility. Bathes not very clean. But good beds. Mediocre breakfast
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 1, 2023
Hello Kathy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Bud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Everything was clean. Staff very helpful and courteous. Breakfast was great also.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 30, 2023
Hello Bud, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 1, 2023
Hello Frank, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Christopher

Liked: Staff & service, room comfort
Never again!!!
Our keycard stopped working after one day of our 2 day trip, and they couldn’t get it to work no matter how many times they tried. The front desk person was super helpful, but they couldn’t fix the problem. Even though the desk clerk contacted the manager, the manager never reached out to us to apologize, offer a discount, nothing. They left the poor desk clerk to let us into our room every time we needed to leave and come back, which was 6 or 7 times. The behavior of the manager has lost Fairview 2 customers forever. We will never go back and we will tell everyone we know never to stay there
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 26, 2023
Hello Christopher, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

2/10 Terrible

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible!
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 26, 2023
Hello Melissa, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 23, 2023
Hello David, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

angela

Liked: Staff & service
Disliked: Property conditions & facilities
Old dark carpet and dimly lit hallways
Response from MP - Guest Relations Manager on Sep 23, 2023
Hello Angela, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 20, 2023
Hello Karen, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

4/10 Poor

Darlene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is very low quality property. I would expect to pay less than $100 a night but it was $200! Dirty carpet in the hallways. Broken bathroom door. Broken bathroom tiles. Gym floor was dirty and I didn't even want to go in there. Beds were fine. Won't stay there again. Good BBQ place next door, though!
Stayed 1 night in Sep 2023
Response from Amber M. on Sep 18, 2023
We always aim to deliver a relaxing experience, and we are greatly disappointed when we didn’t meetexpectations. Thanks for taking the time to bring this to our attention. We will use the feedback tomake us better and to ensure this doesn’t happen again.