Property amenity

Reviews of Comfort Inn University

2.5 out of 5
Comfort Inn University
1021 East Broadway Street, Missoula, MT

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1008 reviews" "
Rating 8 - Good. 329 out of 1008 reviews" "
Rating 6 - Okay. 90 out of 1008 reviews" "
Rating 4 - Poor. 25 out of 1008 reviews" "
Rating 2 - Terrible. 28 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Johnathan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location (I was trying to be close to Jacobs Island dog park), nice staff, and decent breakfast. Rooms could be slightly updated but no real complaints. Thanks for the nice stay, I would definitely return.
Stayed 1 night in Mar 2024
Response from Dean on Mar 28, 2024
Jonathan, Thank you for your review! Glad to hear you enjoyed your stay. We do have an upgrade in the works. Hope to see you again in the future!

4/10 Poor

Cory

Business traveller
No shampoo in the bathroom. Shower drain didnt work. Very loud drunk ppl after midnight.
Stayed 1 night in Mar 2024
Response from Schuyler on Mar 21, 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to host you in the future.

10/10 Excellent

Jalen

Stayed 1 night in Mar 2024
Response from Schuyler on Mar 20, 2024
Thank you so much for choosing to stay with us. We are happy you enjoyed your stay and we hope to see you again!

6/10 Okay

Fred

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
High price for a bed.
Stayed 1 night in Mar 2024
Response from Schuyler on Mar 15, 2024
Fred, thank you your feedback. We hope to have another opportunity to provide you with an excellent experience!

8/10 Good

Joe

Stayed 1 night in Mar 2024
Response from Dean on Mar 28, 2024
Thanks for your review!

4/10 Poor

Stefano

Stayed 4 nights in Feb 2024
Response from Schuyler on Feb 25, 2024
Thank you for your feedback. On behalf of our entire staff, we would like to apologize for failing to exceed your expectations. We hope to have another opportunity in the future to provide you with an excellent experience.

8/10 Good

Lacey Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Feb 2024
Response from Schuyler on Feb 21, 2024
Lacey, thank you so much for taking the time to leave us a review. We really appreciate you choosing to stay with us and we hope to see you again soon!

10/10 Excellent

Asha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to where I needed to go and close to the highway. Quiet and comfortable.
Stayed 1 night in Feb 2024
Response from Alicia on Feb 12, 2024
Thank you for taking the time to share your thoughts with us and others. We are pleased to know you enjoyed your stay.

4/10 Poor

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and linens were too hot. We had to try and sleep with the window open which disrupted our sleep due to the close proximity to the railroad traffic.Need to get away from all the polyester and get back to cotton! The breakfasts were great and all the staff were very friendly. our room was nice and clean.
Stayed 2 nights in Jan 2024
Response from Schuyler on Feb 9, 2024
Terry, thank you for taking the time to provide us with this feedback. We really appreciate your comments and will use them to help make further improvements. We are glad you enjoyed our friendly staff and full hot breakfast and we hope to see you again!

10/10 Excellent

Missy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery, quite, very clean
Stayed 1 night in Jan 2024
Response from Schuyler on Jan 26, 2024
Thank you so much for your kind review! We are so happy you enjoyed your stay and we appreciate your business. We hope to see you again!

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Schuyler on Jan 24, 2024
Thank you so much for your review! We appreciate you choosing to stay with us and we hope to see you again!

10/10 Excellent

Steve, Issaquah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Schuyler on Jan 21, 2024
Thank you for leaving us this review! We really appreciate you choosing to stay with us and we hope to see you again!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Schuyler on Jan 18, 2024
Thank you so much for leaving us this review! We appreciate your feedback and are happy you enjoyed your stay. We hope to see you again!

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The rooms were clean and beds were comfy. Breakfast was good. But very noisy. The trains blowing their horns several times during the night across the street was not very pleasant.
Stayed 1 night in Jan 2024
Response from Schuyler on Jan 12, 2024
Thank you for your feedback. We apprecaite you staying with us and we would love to set you up in one of our quiet river side suites if you are ever in the Missoula area. Please let us know if there is anything we can do for you and we hope you had a great rest of your trip!

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Schuyler on Feb 2, 2024
Thank you for leaving us this review! We really enjoyed having you stay with us and we hope to see you again!

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was really kind and helpful. The room had everything we needed.
Stayed 1 night in Dec 2023
Response from Schuyler on Dec 29, 2023
Thank you for your kind words! We really appreciate you staying with us and we hope you had a lovely rest of your trip!

2/10 Terrible

Patricia

Stayed 1 night in Dec 2023
Response from Schuyler on Jan 13, 2024
Thank you for your feedback. On behalf of our whole staff we apologize for failing to exceed your expectations. We hope to have another chance to provide you with an excellent stay in the future.

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Schuyler on Dec 23, 2023
Thank you so much for your review! We enjoyed having you stay with us and we hope to see you again!

10/10 Excellent

Quintel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs a huge upgrade.
Stayed 1 night in Dec 2023
Response from Schuyler on Dec 21, 2023
Thank you for your feedback. We appreciate your business and we hope to see you again soon.

2/10 Terrible

Vikki

Stayed 2 nights in Dec 2023
Response from Alicia on Dec 18, 2023
We sincerely apologize that your stay was anything less than you expected. We would love to hear about what we could have done better, to meet or exceed your expectations. We will attempt to reach out to you, but please feel free to reach out to a member of our management staff. We look forward to speaking with you soon.

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Schuyler on Dec 17, 2023
Thank you for staying with us! We enjoyed having you stay and we hope to see you again!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fast checkin. Miraculous!
Stayed 1 night in Dec 2023
Response from Schuyler on Dec 15, 2023
Thank you for your kind words! We really appreciate your business and we hope to see you again soon!

6/10 Okay

Cass

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Property was convenient for our reason to be in Missoula. Price was reasonable. Rooms were clean.
Stayed 2 nights in Nov 2023
Response from Schuyler on Dec 4, 2023
Thank you for your feedback! We appreciate your business and hope to see you again!

8/10 Good

Don

Stayed 1 night in Nov 2023
Response from Schuyler on Dec 17, 2023
Thank you so much for choosing to stay with us! We appreciate your business and we hope to see you again!

10/10 Excellent

Dave

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Heather on Nov 28, 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Melissa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the giant tv. The breakfast was good. The staff was super nice. The beds were comfy. I would definitely go back.
Stayed 1 night in Nov 2023
Response from Heather on Nov 24, 2023
Thank you for staying with us. We appreciate your feedback, and hope to see you again in the future!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
The staff were super friendly and and the whole place was very nice and clean.
Stayed 2 nights in Nov 2023
Response from Heather on Nov 24, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Heather on Nov 24, 2023
Thank you for staying with us!

8/10 Good

Meredith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor firepits
Stayed 2 nights in Nov 2023
Response from Schuyler on Nov 18, 2023
Thank you so much for staying with us! We really appreciate you and we hope to see you again!

10/10 Excellent

frank

Stayed 1 night in Nov 2023
Response from Schuyler on Dec 15, 2023
Thank you so much for your review! We are happy to hear that you enjoyed your stay with us!

8/10 Good

dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plumbing could use some attention
Stayed 1 night in Nov 2023
Response from Schuyler on Nov 16, 2023
Thank you for your feedback! We appreciate you staying with us and we hope to see you again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Schuyler on Nov 9, 2023
Thank you for leaving us this review! We really appreciate your business and we hope to see you again!

8/10 Good

Allison

Liked: Cleanliness, staff & service
The full buffet breakfast every day is a nice perk.
Stayed 2 nights in Oct 2023
Response from Schuyler on Nov 2, 2023
Thank you so much for your review! We appreciate your business and we hope to see you again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Just wish the breakfast was better.
Stayed 4 nights in Oct 2023
Response from Schuyler on Nov 1, 2023
Thank you for sharing your feedback with us! We really appreciate your business and we will use your feedback to help make improvements. We hope to see you again!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and quiet room.
Stayed 1 night in Oct 2023
Response from Schuyler on Oct 27, 2023
Thank you so much for leaving us this review! We appreciate your business and we hope to see you again!

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service
We got in late in the evening and were able to easily check-in. Breakfast was simple and had been put out fairly early, meaning somethings ran out or were cold when we stopped by around 7:30am. However, staff were kind and responsive and it served it's purpose as a place to stay that night while driving through!
Stayed 1 night in Oct 2023
Response from Schuyler on Oct 27, 2023
Thank you so much for the kind words! Our staff loved having you stay with us and we hope you had a great rest of your trip!

8/10 Good

James, Meridian

Travelled with family
Liked: Property conditions & facilities
Pro onto the railroad and trains through all night. Bed was uncomfortable. Otherwise nice stay.
Stayed 1 night in Oct 2023
Response from Schuyler on Oct 19, 2023
Thank you for taking the time to share your feedback with us! We are happy to announce that we are getting brand new mattresses. We hope to have another chance to provide you with an excellent experience!

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk staff was awesome. abilty to walk to campus for concert--- awesome!!. bikes- great, but we had no time to use them!! u of m stuff....go cats!! :)
Stayed 1 night in Oct 2023
Response from Schuyler on Oct 19, 2023
Thank you for the kind words! We loved having you stay with us and we hope to see you again!

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Schuyler on Nov 1, 2023
Thank you for leaving us a review! We enjoyed having you stay with us and we hope to see you again!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Good location close to downtown.
Stayed 1 night in Oct 2023
Response from Schuyler on Oct 10, 2023
Thank you so much for leaving us this review! We loved having you stay with us and we hope to see you again!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bike trails mini-vacation
Stayed 2 nights in Oct 2023
Response from Schuyler on Oct 10, 2023
Thank you so much for leaving us this review! We loved having you stay with us and we hope to see you again!

10/10 Excellent

Ron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, super helpful.
Stayed 1 night in Oct 2023
Response from Schuyler on Oct 5, 2023
Thank you so much for the kind words! Our staff really enjoyed having you stay with us and we hope to see you again!

10/10 Excellent

Linda, Prescott

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice, clean and convenient.
Stayed 5 nights in Sep 2023
Response from Schuyler on Oct 4, 2023
Thank you so much for staying with us and leaving a review! We really appreciate your business and hope to see you again!

10/10 Excellent

Terrance, Glendive

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Schuyler on Oct 5, 2023
Thank you so much for leaving us a review! We are glad you enjoyed your stay and hope to see you again!

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service
Staff was nice and as helpful as they could be, hotel is a little dated, but clean and comfortable.
Stayed 1 night in Sep 2023
Response from Schuyler on Oct 4, 2023
Thank you for sharing your feedback with us! We really appreciate it and we hope to have another chance to provide you with an excellent stay!

10/10 Excellent

Liegh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, nice facilities and loved the gas firepits next to the river
Stayed 1 night in Sep 2023
Response from Schuyler on Sep 30, 2023
Thank you for staying with us! We enjoyed having you stay and we hope to see you again!

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Jaimee was super helpful getting us checked in! Thank you
Stayed 1 night in Sep 2023
Response from Schuyler on Sep 29, 2023
Thank you so much for your kind words. We are so happy to hear you enjoyed your stay with us and we hope to see you again!

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was outstanding, everything so comfortable. I would definitely come back here..
Stayed 1 night in Sep 2023
Response from Schuyler on Sep 28, 2023
Thank you so much for your kind words. We enjoyed having you stay with us and we hope to see you again!

4/10 Poor

Suzanne

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was dirty when we entered it after 7 pm and the door open. They gave me a new room. On the second day, requested the rm be cleaned. It wasn't.
Stayed 2 nights in Sep 2023
Response from Alicia on Sep 25, 2023
We sincerely apologize for the errors that happened during your stay. This is not the level of service that we expect from ourselves. We will use your feedback to learn where the initial error occurred and where the breakdown in communication happened regarding your stayover service so that we can prevent issues such as this from happening in the future.

8/10 Good

Gilbert

Stayed 3 nights in Sep 2023
Response from Schuyler on Sep 24, 2023
Thank you for staying with us! We appreciate your business, and we hope to see you again!