All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The front desk staff were friendly and professional. The breakfast staff greeted everyone who came in and were very helpful. Good food, fresh fruits and very well stocked.
Ira
Stayed 1 night in Apr 2024
Response from Jeff L on Apr 17, 2024
Hi Ira,Thank you so much for your kind words about our staff and breakfast. I will pass your appreciation on to them all.
Great stay, room clean and comfortable, great breakfast. Friendly staff! Very good experience.
Kris
Stayed 1 night in Apr 2024
Response from Tom P on Apr 14, 2024
Thank you Kris! I will pass your compliments along to the staff!
6/10 Okay
Travis
Mar 29, 2024
Pool and hot tub was closed for renovation but we didn’t know that, we left a day early
Travis
Stayed 2 nights in Mar 2024
Response from Tom P GSM on Apr 14, 2024
Apologies for our pool area being down during your stay! It is unfortunately a necessary evil for our business to get these repairs done so we can continue to offer our amenities at a top-notch level for all guests now and into the future! I hope we can see you folks again when all of our amenities are up and operational so you can enjoy everything our property has to offer! Please contact us at (406)-543-0700 if you have any questions or need any assistance from us!
Our help at the front Desk (Tim I believe is his name) is excellent. He was there the first time we stayed at this hotel and he made this visit just as wonderful.
Absolutely outstanding from the time we stepped foot inside to the time we left. Very thankful for the amazing service we had and would absolutely recommend staying there to anyone!
So far so good! I would recommend and will probably stay here again!
Jason
Stayed 1 night in Jan 2024
Response from Jeff Lowry Assistant General Manager on Feb 8, 2024
Thank you very much, Jason!
6/10 Okay
randall Hoffar
Travelled with family and small children
Jan 22, 2024
The place was freezing. The front lobby had people coming in and out and the doors didn’t close all the way. Therefore the heating system could not keep up. Guests falling due to wet slick surfaces. Not adequate hot water.
The hotel was, overall, what you would expect from a Best Western. This particular hotel was clean, well appointed, and not unreasonably priced. The staff was friendly and the breakfast was good. It was a few miles from downtown Missoula, but not inconvenient.
Jeffrey
Response from Jeff Lowry Assistant General Manager on Nov 14, 2023
Dear Jeffrey, Thank you very much for your nice, honest review. We are happy to hear you had a nice stay. We look forward to your next one.
I loved how new and clean it was. Breakfast was awesome.
also the Bluebird hiking right behind the hotel. awesome lookout
Robert
Stayed 2 nights in Oct 2023
Response from Jeff Lowry Assistant General Manager on Oct 31, 2023
Hi Robert, Thank you so much for the nice review. We are happy to hear you enjoyed the breakfast so much as well as the hiking trails. We look forward to your next stay!
Our stay at the Best Western was wonderful!! 5 stars!! The breakfast buffet was delicious with a great selection! 24 hour coffee bar, clean, and a pleasant & helpful staff! Thank you!
Brian Lloyd
Stayed 3 nights in Oct 2023
Response from Jeff Lowry Assistant General Manager on Oct 17, 2023
Hi Brian,Thank you so much for your nice review. We are so happy to hear you had such a wonderful stay with us. I will pass your appreciation on to the rest of our staff.
The largest room we stayed in during our Montana trip, and that is a good thing. We lacked space to unpack in the other three hotels. This one was roomier by far. Clean, quiet and dark at night!
William
Stayed 2 nights in Sep 2023
Response from Jeff L on Oct 17, 2023
Thank you, William. We are happy to hear you enjoyed your spacious room so much.
Wonderful property! Great staff! Lobby is really nice. Wonderful hot buffet breakfast. Terrific coffee in the room. The most comfortable bed in a hotel I've ever had. The room was magnificent!
Darlene
Stayed 1 night in Sep 2023
Response from Jeff Lowry AGM on Oct 17, 2023
Thank you so much, Darlene! We are happy to hear you had such a nice stay and enjoyed our breakfast. I will pass your appreciation on to our staff. We look forward to your next stay.
We enjoyed our stay here very convenient to our travel plans and was close to Starbucks and Cracker Barrel.
Maureen
Stayed 1 night in Sep 2023
Response from Jeff Lowry Assistant General Manager on Oct 6, 2023
Thank you so much, Maureen. We are happy to hear you had a nice stay and could take advantage of our great location!
6/10 Okay
Marty
Sep 17, 2023
Liked: Cleanliness, staff & service
A bad night
I had a complaint to the front desk that there was noise coming from the room above. Someone’s stereo was playing over and over especially the base. They said they would have maintenance check it out but nothing was done and the music played over and over till after midnight. It was a terrible night
Marty
Stayed 1 night in Sep 2023
Response from Jeff L AGM on Sep 20, 2023
Hello Marty, I am sorry to hear you had noise issues during your stay. We did check the room out several times and the guest was never playing music in that room so we unfortunately could not locate where the noise was coming from as it was not the room directly above you.