Ratings based on 903 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Miami

Won't stay again

Posted 24-Sep-2017
Even thought the hotel is under construction ,I felt that I wouldn't have any problems. It was inside the room where I encounter the problems. The bath tube was stopped up, and pieces of the ceiling over the bed was falling down. Other than that the room was fine, bit I won't ever stay there again.
2 out of 5
by A verified traveller from Orlando

Under Constructions

Posted 8-Sep-2017
Pros: Location
Cons: everything, hotel under construction
Location: Nice shopping area across the highway
This is hotel is under major constructions, forget about sleeping in after 8-9am. So please wait, before you book this location, or call ahead before booking. Expedia was not helpful for this hotel.
1 out of 5
by A verified traveller

Under complete renovation

Posted 30-Aug-2017
Beware! Under complete renovation. Nothing available a total mess. You are given rooms that have not been renovated. Everything is damp and wet. Construction material everywhere.
1 out of 5
by A verified traveller

Hotel is under construction!

Posted 30-Aug-2017
Hotel is under construction...major construction. After a very long night, we were woke up to the sound of hammers and electric saws at 7:30am. I would have selected another hotel for our stay if I was made aware the hotel was undergoing reconstruction.
2 out of 5
by A verified traveller

Under construction

Posted 30-Aug-2017
Room was gross. Hotel was under construction. Was not aware.
3 out of 5
by A verified traveller from CA

Poor Service

Posted 23-Aug-2017
Pros: Not Much
Cons: Mostly it's hospitality & customer service
Location: Miramar is a beautiful town with great restaurants.
Our plane was 6 hours late and we reached the hotel at 4.45 am. We were new to town and were exhausted. The night clerk made us feel that we were bothering her "rest time" and was not helpful at all. We had two separate rooms so I gave her information for two separate credit cards to bill the two rooms separately. She took a long time taking the info and ULTIMATELY DID NOT CHARGE THE TWO ROOMS SEPARATELY!! Breakfast was another nightmare. There was an attendant to help, but all she did was sit and watch. The toaster was broken and all she did was notify the supervisor. The toaster did not work for the rest of the time. The hotel was under construction-you would think that staff would bend over backwards to make sure you are not inconvenienced too much-the general attitude was, DEAL WITH IT
Comment from Hotel Management
27-Aug-2017 by Galina, Hotel Management
Thank you for your feedback and please accept my apologies for inconveniences caused to you! I would love to get more feedback on date of your arrival so I could further investigate and provide opportunity for us as a team to learn from our shortcomings.
1 out of 5
by A verified traveller from st. petersburg

Never again, cheaper is not always best.

Posted 21-Aug-2017
The room had a horrible smell, it was very unpleasant to say the least. It was under construction and should have just been closed until completed. $89.00 a night not worth it. We felt like we would have caught something if we stayed,so we checked out after being in the room for 15 minutes.
Comment from Hotel Management
27-Aug-2017 by Galina, Hotel Management
Apologies for your experience! We hope we would have the opportunity to redeem ourselves upon completion of the renovation.
4 out of 5
by Edward

Posted 24-Jul-2017 on Hotels
during my stay Hotel was under construction just about everywhere making it dirty
4 out of 5
by waneesha

Relaxing Stay

Posted 22-Jul-2017 on Hotels
The hotel was nice although it was under renovations. The room was nice and spacious. Enjoyed the fact that there was a microwave and fridge in the room. The only downside to staying there was the room attendant. She cleaned the room nicely everyday but for some unknown reason she didn't think that my husband and I needed to separate washcloths to bathe. So we had to get new washcloths everyday. We didn't care for the breakfast though. Will definitely stay again. I know it's going to be even nicer when the renovations are complete.
1 out of 5
by A verified traveller

Terrible

Posted 17-Jul-2017
The hotel is under major construction. Should not be open. No power for a few hours one day due to construction. TV seldom worked- Direct tv- no reception. and on last fire alarm activated at 3:00 am and no fire.. Service and responses were even less cordial.