Lobby sitting area

Reviews of Highland Suites

2.5 out of 5
Highland Suites
1605 35th Ave Sw, Minot, ND

Reviews

8.4

Very good

Rating 10 - Excellent. 311 out of 663 reviews" "
Rating 8 - Good. 212 out of 663 reviews" "
Rating 6 - Okay. 74 out of 663 reviews" "
Rating 4 - Poor. 44 out of 663 reviews" "
Rating 2 - Terrible. 22 out of 663 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

James

Disliked: Staff & service
Booked a room with a king bed and a pull out couch with a double bed. Got checked in and put our things into the room. The front staff guy seemed stressed out but it was busy so I get it. We came back to the room at 9:30pm and pulled out the bed part of the couch and there was no mattress, it was missing. I call down and tell the guy and he says what do you want me to do?. I say find me a mattress or change rooms? He than brings me up a crappy single mattress which only could fit one kid on it. I won't be booking there again and would strongly suggest you don't either! The pool and place was showing it's years and lack of up keep.
Stayed 1 night in Mar 2024

6/10 Okay

Kelsey

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We got put into a room where somebody was already staying and then had to get a new room. The unprofessional man told us it was expedias fault. The place is pretty rundown but clean, except that there was a pair of underwear in our room that wasn’t ours. The pool area was not clean at all. Wouldn’t stay here again.
Stayed 1 night in Mar 2024

6/10 Okay

Cristina

The room was nice but not properly cleaned as I found trash through out the room. The bed was so uncomfortable (king) thin and not much padding. Felt the springs. Pillows were thin and didnt hold any weight. Overall, the location, staff and environment was good. Just think the beds could use some updating. Especially when you are traveling, paying for sleep, unable to do so with lack of bedding comfort.
Stayed 1 night in Mar 2024

8/10 Good

Kaitlyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Just after we got settled into our room, another couple was also given our room, and tried to enter so that caused a little confusion but was settled easy at the front desk. The pool area is older but perfect for little kids with wade entry and 3 feet deep max! Quiet area!
Stayed 1 night in Mar 2024

2/10 Terrible

Melissa

Stayed 1 night in Mar 2024

4/10 Poor

Christy

Stayed 1 night in Mar 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice and friendly staff.
Stayed 1 night in Mar 2024

8/10 Good

Ashley

Stayed 1 night in Feb 2024

4/10 Poor

Blaine

Travelled with partner
Liked: Cleanliness
What we didn't like was how friggin noisy it was and couldn't sleep! Bed was also preety pooched out!
Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room for a one night layover.
Stayed 1 night in Feb 2024

10/10 Excellent

Meghan Cuvelier

Stayed 1 night in Feb 2024

6/10 Okay

Levi

Travelled with family
Staff was friendly. Hot tub was nice and hot. Downfall. Pizza sauce on the wall by garbage by office desk. Corners in bathroom were dirty on the floors and the walls in the bathroom could use a good cleaning. And bathroom sink drain needs a clean out it definitely stinks when running water.
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful pool area. Pool for toddlers is fantastic. Great breakfast. Friendly and helpful staff
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Enjoyed hot tub
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Thank you for staying with us

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Thank you for staying with us

8/10 Good

Melissa

Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Thank you for staying with us!

10/10 Excellent

Tomi

Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Thank you for staying with us!

4/10 Poor

Eugenia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The property was good. The staff was not. We booked a kind suite with pull our sofa- there’s no mattress in the sofa. Our kids shared a twin roll out. When I tried to call down about the issue the no one would answer. I had to call the landline over and over to finally get someone. Getting service from the front desk was impossible because no one was in their station
Stayed 1 night in Dec 2023

10/10 Excellent

Renae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Thank you for staying with us.

6/10 Okay

Kris

Liked: Cleanliness, property conditions & facilities
Hotel is in decent condition. Had to wait about 10 minutes for someone to come check us in. Room was clean and in good shape. Bed is relatively comfortable, we got a king suite so the extra space was nice. Water pressure is on the low side but lots of hot water.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Thank you for staying with us. We will look into your concerns.

8/10 Good

Tybie

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Sarena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, lots of pillows. Clean. Courteous staff. Breakfast could have been stocked better. Would stay here again.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Thank you for staying with us.

10/10 Excellent

Nancey

Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Thank you for staying with us!

8/10 Good

chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, other than a pathetic continental breakfast.
Stayed 1 night in Nov 2023
Response from GM on Dec 11, 2023
Thank you for staying with us.

10/10 Excellent

Tori jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone has been so great still helpful so sweet! Everything has been outstanding!! Service, the employees, rooms, etc..
Stayed 1 night in Nov 2023
Response from GM on Nov 10, 2023
Thank you for staying with us.

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for staying with us

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine but they failed to tell us they quit serving breakfast before 9am... we went down at 855am and everything was cleared out. Maybe tell the clients the breakfast serving time... most hotels serve till 10am on weekends. We will sure be aware of that if we stay again
Stayed 1 night in Nov 2023
Response from GM on Nov 10, 2023
Thank you for staying with us

10/10 Excellent

William Keith

Liked: Cleanliness, property conditions & facilities
ZX
Stayed 1 night in Oct 2023
Response from GM on Oct 25, 2023
Thank you for staying with us.

10/10 Excellent

Nanette

Stayed 1 night in Oct 2023
Response from GM on Nov 10, 2023
Thank you for staying with us

10/10 Excellent

John, Westcliffe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service and facility. Friendly staff with smiles. We had a week of very pleasant stay. Area around the hotel is a Dakota Mall and other shoping and dining with easy access.
Stayed 7 nights in Sep 2023
Response from GM on Oct 25, 2023
Thank you for staying with us.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service by the staff! Room looked really nice! Would recommend this hotel to anyone.
Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Thank you for staying with us.

6/10 Okay

tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was no breakfast left by 8:30am
Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Sorry for the inconvenience this issue will be addressed

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine. It was clean and quiet. Shower water was hot and good pressure. This is a problem I’ve noted in lots of hotels twice as expensive. Breakfast was pretty picked over and most of the hot stuff (meat and eggs) was gone when I went there. Still, it was great. Overall and in retrospect, I would have expected to pay close to twice as much as I did for what I got. And it was good for me to eat a healthy breakfast anyway. I will def be back if I’m in Minot. The pool and jacuzzi were a solid bonus.
Stayed 1 night in Sep 2023
Response from GM on Sep 18, 2023
Thank you for staying with us. We look forward to your next visit.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location. Loved the pool and the hot tub. Breakfast options were good-offered a variety. Staff were not engaged...
Stayed 1 night in Sep 2023
Response from GM on Sep 18, 2023
Thank you for staying with us. We look forward to your next visit.

10/10 Excellent

Jammie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, super fast and easy check in. Overall a great stay! Great night sleep!!
Stayed 1 night in Sep 2023
Response from GM on Sep 18, 2023
Thank you for staying with us. We look forward to your next visit.

8/10 Good

julie

Travelled with partner
Liked: Amenities
All good quick easy check in
Stayed 1 night in Aug 2023
Response from GM on Sep 18, 2023
Thank you for staying with us. We look forward to your next visit.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean not busy,quiet great value.
Stayed 1 night in Aug 2023
Response from GM on Oct 25, 2023
Thank you for staying with us.

8/10 Good

Marn

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from GM on Oct 25, 2023
Thank you for staying with us.

8/10 Good

julie

Stayed 1 night in Aug 2023
Response from GM on Nov 10, 2023
Thank you

8/10 Good

Jennifer

Stayed 1 night in Aug 2023

6/10 Okay

Jason

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Arrival: We arrived at the hotel just after 7pm and found the front counter completely vacant. I rang the bell twice, nothing. I waited for about 10 minutes, wondering if maybe I could find a phone to CALL the hotel to find someone….and finally a staff member arrived. No apology. No greeting. It took a few minutes to bring up our reservation but we were checked in eventually. No communication regarding breakfast times or mention their pool was closed. Amenities and Room: Pool is closed and we were not told. Our kids were looking forward to swimming!! Room is spacious and has a lot of room for our family of 6. Pull out bed is lumpy and could use a topper to maybe soften the bars and springs. The room has 2 TV’s which the kids like. Lobby and dining areas are in need of a good vacuum and several garbages are full. Room to front desk call didn’t work, so I had to come downstairs to get extra blankets.
Stayed 1 night in Aug 2023

4/10 Poor

Anna

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I had no issues checking in initially for my two night stay until after until after our first night our key card didn’t work and after talking to the lady at the desk she said the worker the other night didn’t check us into our second night at the hotel. For some reason after that she charged us for the following night even though I had pre paid for both nights on Expedia. The rooms had so much black hair in them and there was blood on our bed sheets. Definitely not cleanly. It made my stay stressing and I am especially disappointed since it was my first time using Expedia.
Stayed 1 night in Aug 2023

10/10 Excellent

Lorrie, Dalmeny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We loved the breakfast and pool of this comfortable hotel. Our room was great and it was a great place to stay!
Stayed 1 night in Aug 2023
Response from GM on Aug 9, 2023
Thank you for your stay with us.

4/10 Poor

Anna

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Kelly

Travelled with family and small children
Went for a night away decided to give this one a shot. Check in was slow. Room was good spacious fairly clean.... there was food left in fridge from previos guest. pool was nice until about 10 min in after getting there, probably about 40 kids came in and were running around screaming only 3 adults in the pool area. All other parents where sitting outside building drinking. There should be adult supervision!! And it should be enforced We had a small baby that we had to take back to room as she probably would have got hurt being in pool with those children! Outside the front entrance of hotel another 20 or so people drinking right beside front door when i ran out to my car. In the morning there was absolutely nothing in the beakfast area. Not even cream or sugar... couldn't believe there was no one working in this area. Garbage everywhere. Dont think we will be back!
Response from General Manager on Jul 10, 2023
Hi Kelly,Thank you for your review. We apologize for the issues you encountered on your recent stay. We have addressed our weekend staffing issue and hope to have the issue rectified.

4/10 Poor

Elaine

Travelled with family, Travelled with partner
Disliked: Cleanliness
The continental hot breakfast was gone by 8:00 in the morning. No staff available to restock with butter, cutlery & such. Did not refill breakfast once emptied. Room guests left garbage outside room doors & it was there for 2 days.
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 10, 2023
Hi Elaine,Thank you for your review. We apologize for the issues you encountered on your recent stay. We have addressed our weekend staffing issue and hope to have the issue rectified.

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Room was spacious with a couch. Had a small fridge and microwave. Breakfast was good. Checkin was fast.
Stayed 1 night in Jun 2023
Response from GM on Jun 19, 2023
Thank you for staying with us

10/10 Excellent

Sandra, Barneveld

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious room. Reasonable rates.
Stayed 1 night in Jun 2023
Response from GM on Jun 17, 2023
Thank you for staying with us!!!

8/10 Good

Ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The stay was wonderful
Stayed 1 night in May 2023
Response from GM on May 23, 2023
Thank you for staying with us