Front of property

Reviews of Sonesta Essential Minot

2.5 out of 5
Sonesta Essential Minot
3420 S. Broadway, Minot, ND

Reviews

8.2

Very good

Rating 10 - Excellent. 206 out of 489 reviews" "
Rating 8 - Good. 164 out of 489 reviews" "
Rating 6 - Okay. 61 out of 489 reviews" "
Rating 4 - Poor. 36 out of 489 reviews" "
Rating 2 - Terrible. 22 out of 489 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, St Paul

Business traveller, Travelled with partner
Easy access off of Hwy #52; good location and great service….
Stayed 1 night in Apr 2024
Response from Samantha on Apr 22, 2024
Good day! We appreciate your feedback on your recent stay at our hotel. It's wonderful to hear that you found our location convenient and our service to be great. Our team works hard to ensure that all our guests have a pleasant experience, so we are pleased that we met your expectations. Thank you for choosing to stay with us and we hope to see you again soon!

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t not like was the hot tub was way to over full it was constantly over flowing, and the jets are in bad spots they just shoot you in the face so you can’t enjoy sitting while jets are on, and the light it the pool was outside the pool which made it scary to swim in
Stayed 2 nights in Mar 2024
Response from Samantha Park on Apr 22, 2024
Hello there! Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the hot tub and pool lights. Rest assured, we will address these issues promptly to ensure a more enjoyable experience for all our guests. We appreciate your valuable input and hope to welcome you back soon!

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Samantha on Apr 22, 2024
Thank you for the perfect 5 out of 5 rating! We are thrilled that you enjoyed your stay with us and look forward to welcoming you back in the future.

6/10 Okay

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easily accessible, rooms are not very soundproof
Stayed 1 night in Apr 2024
Response from Samantha on Apr 22, 2024
Good day! We appreciate your feedback on your recent stay at our hotel. It's great to hear that you found our hotel clean and easily accessible. We apologize for any noise disturbances you may have experienced due to the soundproofing of our rooms. Your comments are valuable to us and we will work on addressing this issue. We look forward to hosting you again in the future.

10/10 Excellent

Chris

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 2 nights in Apr 2024
Response from Samantha on Apr 22, 2024
Thank you for your positive feedback on our hotel. We are delighted to hear that you had a pleasant experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If you have any specific feedback or suggestions for improving our services, please feel free to share. Thank you for choosing our hotel!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Samantha on Apr 22, 2024
Thank you for rating the hotel with a perfect score of 5 out of 5! We are delighted to hear that you had a wonderful experience. If there is anything we can do to further enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and awesome shower!
Stayed 2 nights in Apr 2024
Response from Samantha on Apr 9, 2024
Thank you, Rhonda for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

6/10 Okay

Janice

Travelled with partner
The young man at the desk was helpful and professional, there was a dog continually barking, so I told the young man at the front desk and he addressed the problem immediately. The room was cleaned well but the beds ate very hard! I got no sleep because of the hard bed and pillows hurt my neck
Stayed 1 night in Mar 2024
Response from Samantha on Apr 22, 2024
Dear valued guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our front desk staff to be helpful and professional. Our team takes great pride in providing excellent customer service, and we are glad to know that your concerns were promptly addressed.We apologize for the disturbance caused by the barking dog and are grateful for your understanding as we resolved the issue swiftly. Your comfort and satisfaction are our top priorities, and we regret any inconvenience this may have caused during your stay.We appreciate your compliments on the cleanliness of your room; however, we are sorry to hear that the beds did not meet your expectations. Please know that we value your feedback and will use it to make improvements to enhance the comfort of our guests.Thank you for bringing the issue with the bed and pillows to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,

8/10 Good

ADAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was perfect. The beds and pillows perfect. Room was very very clean. Only reason I gave it 4 ininstead of 5 was the fanson the heater was ridiculously loud I believe because a repairmen didn't properly put it back together afterwards and it prevented a good night's sleep. I will stay here again just oof5wclean.
Stayed 3 nights in Mar 2024
Response from Samantha on Apr 22, 2024
Dear valued guest,Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed the hot breakfast, found the beds and pillows to be perfect, and appreciated the cleanliness of your room. We sincerely apologize for any inconvenience caused by the loud fan on the heater. Your comments have been noted, and we will be sure to address this issue promptly to ensure a comfortable and peaceful stay for our future guests. It is heartening to know that despite this setback, you are willing to give us another chance, and we look forward to welcoming you back for a thoroughly enjoyable experience.Warm regards,

8/10 Good

Cole

Stayed 2 nights in Mar 2024
Response from Samantha on Apr 22, 2024
Thank you for the 4 out of 5 rating! We appreciate your feedback and hope you had a pleasant stay. If there is anything specific you would like to share about your experience, please feel free to let us know. We look forward to welcoming you back in the future.

4/10 Poor

Julie

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service
The hotel was fine but not clean. We had 2 rooms. one of the rooms was ok but not very well cleaned. we could tell the bathroom floor had not been mopped. the other room was so hot and we were not able to turn the heat off so we asked to switch rooms. the next room was ok until we went to use the toilet. Lifted the lid and the smell was terrible. It had old pee in it and smelled like it had been there for days. at this point we were tired and didn't want the hassle of changing rooms again so flushed it and ran the fan. in the morning we went for breakfast and forgot the key to one of the rooms. We went to the front desk and explained we needed a new key. the front desk person asked which room and handed a key over without asking for a name or any verification. that made us very uneasy. we nicely told him about the toilet and said maybe it had been a while since that room had been used. he never looked up from his computer and never acknowledged it at all, no sorry etc. Just handed the key over. we will NOT be staying here again
Stayed 1 night in Mar 2024
Response from Ahmed Aly on Mar 13, 2024
Hi JulieThank you for taking the time to post a review regarding your recent stay with us.We do apologize for any inconvenience this may have caused you. Please, rest assure that we will escalate this issue to our team members and the supervisors as well to make sure this will not happen again.We hope to welcome you again for a better stay.

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was great. The check in person was awesome. So cheerful!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Chuck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean Great price Front desk gentleman did an excellent job Nice stay
Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Brent

Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is in conveniant location,lots of parking available ,clean,good breakfast ,comfortable beds,will stay again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeri, Crosby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so clean and so beautiful and even have a very pleasant aroma!! Staff extremely fast and friendly. it's probably the nicest place we've stayed in North Dakota. Can't beat it for the price and the rooms are so cozy. Very up to date. Solid wood doors and trim, very fancy. We will be back every time we visit Minot.... This will always be our place to stay for sure!!
Stayed 1 night in Feb 2024
Response from Ahmed Aly on Feb 20, 2024
Thank you, Jeri, for sparing the time to post a review regarding your recent stay with us.We hope to welcome you again.Regards

10/10 Excellent

KEN

Travelled with family
Liked: Cleanliness, staff & service
Very good Hot breakfast. Beds comfortable. Nice white linens. Pool area Hot tub jets are partly broken water shoots out of tub everywhere. Water was not that warm. Swimming pool was nice.
Stayed 2 nights in Feb 2024

6/10 Okay

Billie Sue

Liked: Cleanliness, staff & service
The property was nice for being newer, but the whole building was noisy. Our heater kept making noise so we turned it off and it kept trying to run, our fridge was making all sorts of noises just a noisy place and the bed was like laying on a piece of plywood. Not comfortable at all. It was on the inexpensive side is probably the only plus.
Stayed 1 night in Feb 2024
Response from Ahmed Aly on Feb 14, 2024
Our dear guest BillieThank you for sparing the time to write a review regarding your recent stay with us.We do apologize for the inconvenience about your room condition, and we would have loved to hear that during your stay so we could. have made your experience much better.We hope to welcome you again for a better stay and rest assure, we will get these issues taken care of by our team.Regards

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

john

Hot tub jets were too powerful. Couldn’t use them.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Michele, minot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay ... fabulous breakfast ... there was a good selection of food
Stayed 1 night in Jan 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

sara jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a grest location.
Stayed 1 night in Jan 2024

8/10 Good

Nichole

Travelled with group
Liked: Cleanliness, staff & service, amenities
Snow over the sidewalks by side doors making it hard to walk.
Stayed 1 night in Jan 2024

6/10 Okay

Jen

Travelled with partner
Disliked: Amenities, property conditions & facilities
I’ve said here when it was owned by the previous owners and enjoyed the stay, do I rebooked under the new owners. Check in was great until they informed me that the pool and hot tub were out of order. I booked because it was apparently in working order. Front desk staff said the hotel was dead, yet the first night we listened to stomping and noise above us most of the night. Our room was dusty, and we found empty bottles of liquor in the room and had dead bugs everywhere. Our upstairs neighbours kept us awake the second night, by then I’d had enough and had to call the front desk several times to complain. They wanted to move us in the middle of the night instead of dealing with the upstairs neighbours causing the issue. Im honestly not sure I’d rebook here.
Stayed 2 nights in Dec 2023
Response from Ahmed Aly on Jan 1, 2024
Dear JenThank you for sparing the time to post a review regarding your recent stay with us.We do apologize for the inconvenience incidents, and we hope to welcome you again for a better experience.Regards,

8/10 Good

Robert, Santee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Jordan John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities. Staff was very accommodating and easy to work with.
Stayed 3 nights in Dec 2023

8/10 Good

Angie

Liked: Cleanliness, property conditions & facilities
👍
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay except for the little trouble with the keys. Only worked about 5 times and then back to front desk to get reset.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quiet place.
Stayed 15 nights in Dec 2023

10/10 Excellent

Becky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Christmas decorations. Very warm and comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value.
Check in was fast. All people where curtious . Room was very clean as was the hotel in general. Very good breakfast.
Stayed 2 nights in Dec 2023

6/10 Okay

Gene

Travelled with family
Liked: Cleanliness, staff & service
We really liked the hotel and the staff. Unfortunately the pool and hot tub were shut down and the heat wasn’t working properly in the first room we had. And the heat also wasn’t working in the halls and lobby area. Staff were very kind and pleasant.
Stayed 3 nights in Nov 2023
Response from Ahmed Aly on Nov 30, 2023
Thank you, Gene, for sparing the time to write a review regarding your recent stay with us.We do appreciate your comment and our sincere apology regarding the closure of the pool and the hot tub during your stay.We hope to welcome you back for a better stay.

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, amenities
Clean but breakfast ends to soon
Stayed 3 nights in Nov 2023

10/10 Excellent

Charlene, Newtown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My checkin was great and staff was friendly
Stayed 2 nights in Nov 2023

6/10 Okay

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The beds are old and uncomfortable. Good was good. Room was clean and big. The pool and hot tub were shut down and weren’t back running before we left after two nights. The hot tub had scum on top of the water and it stunk in the whole area so I doubt they will be running any time soon
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub was not working. Woke to no water in our room. Couldn’t even flush the toilet. Disgusting.
Stayed 2 nights in Nov 2023
Response from Ahmed Aly on Nov 14, 2023
Dear our guestThank you for sparing the time to post a review regarding your recent stay with us.We do apologize for the inconvenience due to the water problem we had during your stay. and we hope to welcome you back for a better stay.

2/10 Terrible

Kristy

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed there back in September. Seen there was a charge on my credit card a couple weeks later and immediately called to ask what it was for, they told me it waa because we were smoking weed in the room, which was by far the worst accusation! When trying to get things cleared up the manager kept asking to call back everyday for about 3 days. I was so upset because, 1) No one came or called my room to let me know that this accusation was made although apparently the whole floor complained of the weed smell. 2) No one said anything to me at check out and I also even needed to go back a second time a couple hours later because i forgot something in the room and even still, no one said a thing to me about it! So after many back and forth phone calls and me also reminding to check the cameras to see that we went outside to smoke cigarettes, they agreed to refund me what was charged which he said would take 5-7 business days. After 3 weeks going on a month i called because i still did not see the refund i called once again, he said it showed it was refunded on their side and it had to be my bank, I'm from canada as well so maybe they thought they could get away with it?? Thankfully my credit card it protected and they dispute and fight for my funds if its wrongfully charged. So all in all, what an aweful experience with this hotel and will never stay there again!!! And i didnt even receive an apology for this accusation.
Stayed 1 night in Sep 2023
Response from Ahmed Aly on Nov 10, 2023
Our dear guest Kristy.Thank you for posting a review regarding your recent stay with us. We appreciate sparing the time for this.We take a great deal of pride in satisfying our guest. We do apologize for any inconvenience.As We mentioned before regarding this situation, a refund has been issued to your card regarding this charge and We have contacted the bank to make sure it went through, please let us know if you have any further queries.We hope to welcome you again for a better experience.

10/10 Excellent

Jeffery, Albany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the money. King suite for $80
Stayed 1 night in Oct 2023

2/10 Terrible

Galvin, Green Bay

Disliked: Cleanliness, staff & service, property conditions & facilities
Dont recommend, seems like its worth the value but, not.
Stayed 1 night in Oct 2023
Response from Ahmed Aly on Oct 15, 2023
Dear Mr. GalvinThank you for your comment. We do apologize for your experience with us,I saw you have requested 2 connected rooms but unfortunately, we could not cover your request because we don't have any.We hope to welcome you again and serve you better.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Very friendly. Hotel clean and room is spacious
Stayed 1 night in Sep 2023

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

CLARK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and restaurants.
Stayed 1 night in Jul 2023

10/10 Excellent

Allen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jul 2023

10/10 Excellent

Gisele

Stayed 1 night in Jul 2023