Exterior

Reviews of Residence Inn By Marriott Minneapolis Downtown

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 369 out of 619 reviews" "
Rating 8 - Good. 179 out of 619 reviews" "
Rating 6 - Okay. 42 out of 619 reviews" "
Rating 4 - Poor. 13 out of 619 reviews" "
Rating 2 - Terrible. 16 out of 619 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful!
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael, Mankato

Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Stayed 1 night in Feb 2024

8/10 Good

Reva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Please instruct your stafff to show a picture of the parking garage where Residence Inn patrons are allowed to park for free. There are multiple parking lots in the area . The staff at the front desk had given high level instructions but it did not help. We ended up parking in the wrong garage.
Stayed 1 night in Feb 2024

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Sherrod

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Vanessa

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Our stay at Residence in was wonderful. We attended a play at the Orpheum, which was easily accessible via the skyway. Reception was friendly, the room was clean and spacious and the breakfast was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024

10/10 Excellent

Vicky

Stayed 3 nights in Dec 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located.
The hotel is very centrally located- plenty of great restaurants close by and the USBank stadium and Target Center within easy walking distance. All that was amazing. The room was perfectly comfortable. It’s adequate although very utilitarian. The cleaning staff was phenomenal. The room was beautifully taken care of and we had everything we needed. The free breakfast was good. The hot food was appreciated. We were sorry to see there wasn’t a washer and dryer in the room… the description read laundry facilities and that was a pay laundry- which was fine - just not what I expected! Most of the staff were friendly and helpful although we did rent a car on our last day and the lady at the front desk told us the parking garage was full and we couldn’t park there. The website describes parking as available and lists it as a perk of the hotel. Of course when we actually returned with the car we were given a parking pass without questions and the parking lot was literally empty. I’m not sure why that lady told us we couldn’t park there but she was the same one to greet us (or actually not greet us) upon check out. She didn’t ask how our stay was or wish us a good trip or a good day. Not sure what we did to irritate her but it definitely dampened our opinion of our overall stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have done a first-class renovation of the rooms since I was last here in 2012, with luxurious touches and amenities. The breakfast and service could use improvement, but hardly worth complaining about. I would love to stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Erica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Place gave me a new beginning here in Minneapolis! I am excited to see what the future holds in Minnesota!
Stayed 1 night in Dec 2023

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area

10/10 Excellent

KURT, WAUKEE

Stayed 1 night in Dec 2023

6/10 Okay

Nicole

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Shawn

Stayed 2 nights in Nov 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Price was good. Nice room
Stayed 2 nights in Nov 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Sheila

Liked: Cleanliness, amenities
Couldn’t find the parking area. Ended up in a parking garage at a bank. Had to pay $9 to get out however the doors to exit were locked. We were locked inside for 30 minutes. I was crying. Front desk wasn’t any help. We couldn’t find hotel entrance gps took us on the other side of the block. Need to let people know where to park. Show a picture of the parking area. It was a nightmare!!!!!
Stayed 1 night in Nov 2023

10/10 Excellent

PHYLLIS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Room was spacious and clean. Nicely appointed kitchen in the room. The temperature of the room was hard to control. It was too hot, and despite attempts to turn down the heat, the room refused to stay at less than 74 degrees.
Stayed 2 nights in Nov 2023

10/10 Excellent

Evan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

monique

Travelled with family
Liked: Amenities, property conditions & facilities
Wish they had more shopping stores downtown and more restaurant
Stayed 3 nights in Nov 2023

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Peg

Travelled with partner
Liked: Cleanliness
Staff had no energy for giving suggestions or helping us. They were barely friendly.We were on our own in a part of city we we werent familiar with without a guide.
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Lottie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay.
Check in was a breeze. We were greeted by friendly smiles at the front desk, and they were very helpful to answers our inquiries. Our room was so spacious, nice and clean. Would stay again for sure.
Stayed 1 night in Nov 2023

6/10 Okay

Jefferson

Liked: Cleanliness, staff & service
Poor breakfast
Stayed 10 nights in Oct 2023

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was much more than we had expected at that price point. Very nice and clean with many amenities. Walked to the Target center and local bars for food and drink. Would definitely stay again!
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2023

4/10 Poor

CORDELIA

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was good, and the staff helpful. However, I am having problem with the administration; I checked out over 48 hours ago, incurred no extra charges, but my deposit is yet to be credited to my account. I offered my card at checkout but was told it was not needed, and I even had to request for my receipt.
Stayed 6 nights in Oct 2023

10/10 Excellent

Ellie

Stayed 4 nights in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Best place we’ve ever stayed in downtown Minneapolis. Excellent breakfast. Wonderful room. Can’t recommend it enough.
Stayed 3 nights in Oct 2023

8/10 Good

Vincent Patrell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and in walking distance to so many things.
Stayed 3 nights in Oct 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to the State Theatre. Awesome staff.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Disliked: Staff & service
Our stay was not great. Breakfast food was not great. The light in our bathroom burned out on our 2nd day and we asked them to fix it multiple times and it was never fixed. Staff was not friendly the entire time we were there. We had to cancel the last day of our trip (before the trip started and before the cancellation period was up) due to a personal emergency and instead of our trip being cheaper by 1 day, the rates for each day were adjusted to make up for the day they lost so we paid the exact same amount for 4 days that we would have for 5. No one at the front desk was helpful with any of these issues and multiple employees were actually quite rude. Would definitely not stay here again
Stayed 4 nights in Oct 2023

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

10/10 Excellent

Karli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Close to a lot of places. Parking was easy, only complaint is breakfast wasn’t great. Eggs were watery and not alot of options
Stayed 1 night in Sep 2023

10/10 Excellent

Meghan

Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay there again!!!!

10/10 Excellent

jen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and the parking adjacent to the hotel is very convenient

10/10 Excellent

Drew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Forgot to ask if they validated parking, but that would be a nice perk.
Stayed 1 night in Sep 2023

10/10 Excellent

Alonzo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Amy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect place for us to stay with our dog! Breakfast was pretty good (although there was no half and half)
Stayed 6 nights in Aug 2023