- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m sitting in my room writing my review very upset. I was greeted by a sweet lady. She was absolutely awesome. However, 1 minute into being in my room I use the restroom! I’m 6 months pregnant and was in the room by myself so I had the door open. As I’m using it, someone uses a key to open my door. It’s a hotel staff member saying I requested to have my room switched. Now what bothered me was that nobody even knocked on the door. He just came in. Yes he! There’s a mirror on the bathroom door and he kept the door open as I said “excuse me” and bashfully said “I heard you wanted to change your room.” I said “no I didn’t!” He’s still standing at the door with the door open and I’m still on the toilet. I said something about needing a manager but I couldn’t get one. The bathroom tub is stained really bad and it’s like is fading. The pools and hot tubs were completely filthy dirty. We didn’t even swim for no more than 10 minutes! Mind you we booked this hotel for my sons 8th birthday. There was only one wash rag in the hotel room so I tried to use my phone to call the front desk and what do you know? The phone doesn’t work. They told me to park by door A and I couldn’t even use my key to open the door. I instantly asked for a refund because at this point, I’m ready to go and was denied a refund. The room was supposed to be $80.00 ,$95.70 after tax and was charged $120 with no explanation of the additional charges. This was the worst hotel experience and my sons bday was ruined.