Thank you for choosing to stay with us! We are pleased to hear that you had a great experience. We hope to see you again!

We appreciate your feedback. We hope to see you again!

Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. We appreciate your positive ratings. We are certainly looking forward to welcoming you again soon.

Warm greetings from Hyatt Place, Minneapolis Airport South. We sincerely apologize for your poor experience during your most recent stay with us. Rest assured, we have taken note of your feedback, and we will discuss this for further development and improvement of our product and services. Thank you!

Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for taking the time to share your experience during your most recent stay with us. We sincerely apologize for the experience that you have encountered. We have taken note of your comment regarding the room, parking, rate and our staff. Please be rest assured that we will discuss it with the whole team so this may not happen again. Thank you for your valuable feedback and review.

Warm greetings from Hyatt Place, Minneapolis Airport South. We sincerely apologize for your experience during your most recent stay with us. Rest assured, we have taken note of your feedback, and we will discuss this with the concerned departments for further development and improvement of our product and services.

Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. We sincerely apologize for any inconvenience you have experienced with us we will keep improving the areas we are not good at. Thank you!

Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Thank you for your positive ratings. We are certainly looking forward to welcoming you again soon.

Mike,What could we have done to make it GREAT?

Thank you for taking the time to share your feedback. We're pleased to hear you found the hotel itself to be nice. However, we are sincerely sorry to learn that your check-in experience was less than satisfactory.Providing excellent customer service is our top priority, and we apologize that we fell short in this instance. We will address your feedback with our team to ensure this doesn't happen again.If you'd be willing to provide more details about your experience, we would greatly appreciate it. This would help us identify the specific situation and take the necessary steps for improvement. Please feel free to contact us directly.

Hi Megan,Thank you for the great rating! Hope to see you again soon.

Thank you so much for the kind feedback! We're committed to providing safe and pleasant transportation for our guests. We'll be sure to let our driver know about your positive experience.

Hey Solomon,Thank you for taking the time to review us a perfect 5 out of 5!

We're so happy to hear that! Providing friendly and welcoming service is very important to us. Thank you for taking the time to share your positive experience.

We're so happy to hear that! Providing friendly and welcoming service is very important to us. Thank you for taking the time to share your positive experience.

Hi Trina,Thanks for the great review, hope to see you soon!

Thank you for your feedback. We sincerely apologize that the pool felt cold during your stay. Our pool is actually heated to 85 degrees, and we have a brand new heater. It's possible there was a temporary issue with the system. We'd like to investigate this further and ensure it doesn't happen again. We value your comfort!

Thank you for taking the time to review your stay. We're pleased you had a good experience overall. Regarding the parking charges, we'd like to explain that the recent changes support ongoing improvements to our guest amenities. We're always striving to offer the best possible value. Thanks again for your feedback!

Thank you for your review! We're glad you enjoyed your stay at Hyatt Place Minneapolis Airport South. We appreciate you recognizing that we offer a comfortable and convenient experience for our guests.Is there anything specific that made our hotel convenient for you? Perhaps it was our proximity to the airport or the Mall of America? Knowing what makes our location a plus helps us highlight these features to future guests.We hope to welcome you back again soon!Sincerely,The Hyatt Place Minneapolis Airport South Team

Thank you for your fantastic review! We're thrilled you had a positive experience despite arriving late at 1 AM. It's wonderful to hear that our night-time front desk staff member was friendly, helpful, and made you feel welcome. We appreciate you taking the time to recognize their excellent service! We'll be sure to pass your compliments on to them. Thank you for choosing us. We hope to welcome you back again soon!

Thank you for taking the time to leave a review about your recent stay at our hotel. We appreciate your feedback!

Thank you for your feedback. We are very disappointed to hear that your room was not clean and did not meet your expectations. Hair and food stains are unacceptable, and we sincerely apologize for the inconvenience this caused you.We take cleanliness very seriously, and we will be investigating this matter thoroughly with our housekeeping staff. We will take appropriate steps to ensure this does not happen again.We appreciate you mentioning that the hotel seemed very basic. We are always looking for ways to improve the guest experience, and your feedback will be valuable as we consider future upgrades.We hope you'll give us another chance to show you the high standards we strive for. If you would be willing to discuss your experience further, please don't hesitate to contact our manager,

Thank you for your fantastic review! We're thrilled that you enjoyed your stay and found our facilities clean and well-maintained. We strive to provide a comfortable and inviting atmosphere for our guests, and it's great to hear we achieved that for you. We're also delighted you loved the breakfast! We take pride in offering a delicious and satisfying start to the day.Thank you for taking the time to share your experience. We look forward to welcoming you back again soon!Sincerely,The Hyatt Place Minneapolis Airport South Team

Thank you for taking the time to leave a review about your recent stay at our hotel. We appreciate your feedback!

Thank you for taking the time to leave a review about your recent stay at our hotel. We appreciate your feedback!We're glad to hear you found the rooms spacious and comfortable. We understand the disappointment of having the pool closed during your visit. We appreciate your understanding, and we're glad we were able to offer a discount to compensate for the inconvenience.We hope you'll give us another chance to welcome you back in the future, with full access to all our amenities, including the pool!Sincerely,

Thank you for taking the time to leave a review about your recent stay at our hotel. We appreciate your feedback!

Thank you for taking the time to leave this fantastic review! We're delighted to hear that you had a great experience during your stay and would return again.It's wonderful to know that our staff provided amazing service and that the hotel was clean and comfortable. We strive to create a welcoming environment for all our guests, and your feedback lets us know we're on the right track.We appreciate you choosing our hotel and hope to see you again soon!Sincerely,

Thank you for your review and for highlighting both the positive and negative aspects of your stay. We appreciate your kind words about the cleanliness of the property and the friendliness of our staff.We understand your confusion about the bed size. We sincerely apologize if there was any miscommunication regarding the bed size in your room. We do not advertise our rooms as having queen-size beds; they are indeed full-size. We will be reviewing our online descriptions and room signage to ensure complete clarity on bed size.We regret that your room lacked hand soap upon arrival. This is a basic amenity, and it should have been provided. We apologize for the inconvenience this caused.Thank you for your feedback. It helps us identify areas for improvement and ensure a consistently positive experience for all our guests. We hope to see you again soon!Sincerely,

Thank you for taking the time to leave a review about your recent stay at our hotel. We appreciate your feedback!

Thank you for taking the time to leave a review about your recent stay at our hotel. We appreciate your feedback!

Dear Valued Guest,I am Vince Rizzo, the General Manager of the hotel, and I am deeply sorry to read this review about your recent stay. There seems to be a serious breakdown in communication and service that fell far short of the standards we aim to provide.Pool Closure & Complimentary Night:Firstly, I want to sincerely apologize for the pool being unavailable during your stay, especially since you were told you would receive a complimentary night's stay to compensate. I will personally look into this situation. Unreturned Calls & Missed Communication:I am also incredibly disappointed to learn that your attempts to reach both Kristine, the manager, and myself were unsuccessful. There is absolutely no excuse for this lack of responsiveness, and I will be personally investigating why your messages weren't returned.Limited Food Service & Refund Discrepancy:The unavailability of lunch and dinner room service is unacceptable, and I apologize for the inconvenience this caused. I will be looking into why this service wasn't available and ensure this information is clearly communicated to guests.Regarding the discrepancy with the complimentary night or a full refund, I understand you were initially offered a free night, which was not reflected on your final bill. Sleeping Employee:Finally, I am deeply apologetic about the unprofessional conduct of the employee sleeping in the lobby. This behavior does not reflect our values and will be addressed immediately.Taking Action:I understand how frustrating and disappointing this experience must have been for you. To regain your trust, I would like to personally offer you a complimentary stay on your next visit, in addition to the previously promised compThank you for bringing these issues to my attention. Your feedback is invaluable in helping us improve our guest experience.Sincerely,

Dear Valued Guest,Thank you for taking the time to share your recent stay with us! We're delighted to hear you found our hotel to be nice, clean, and spacious, with friendly staff. It sounds like you had a great time exploring the Mall of America during spring break!We sincerely apologize for the disappointment caused by the pool being unavailable during your stay. We understand this was a key factor in your decision to book with us, and we deeply regret the inconvenience. We appreciate your understanding that unforeseen circumstances can arise, and we're glad our staff was able to offer some compensation for the closure.Regarding the breakfast, we apologize for the occasional shortage of supplies like syrup and plates. We strive to keep our breakfast offerings well-stocked, and we'll be reviewing our inventory management procedures to ensure this doesn't happen again. We appreciate your feedback on the continental breakfast itself – we're happy to hear you found it to be extensive and a great way to start your day.We understand your surprise about the parking fee, especially given our ample onsite parking. While some hotels with limited parking might offer free parking, unfortunately, our parking fee is a standard charge. We do clearly outline any additional fees on our website and during the booking process, but we'll revisit our communication channels to ensure this information is even more transparent.Thank you for acknowledging that this is a common practice in some hotels, and for mentioning you've encountered it before.We're happy to hear that, despite these issues, you enjoyed your stay overall and would consider returning. We appreciate your understanding and feedback, which helps us continuously improve the guest experience.We hope to see you again soon!

Thank you for your review and for letting us know about the issues you encountered in your room on the 6th floor. We sincerely apologize for the inconvenience these caused:Cramped Bathroom & Poor Water Pressure: We understand the frustration of having a cramped shower area with low water pressure. This is not the standard we expect for our guests, and we'll be sending maintenance to investigate and address the problem immediately.Lukewarm Shower Water: Apologies for the lukewarm shower water. There could be a temporary issue with the hot water system, or it might be specific to your room. We'll have maintenance look into this as well.Faulty TV Controller: We're sorry the TV controller malfunctioned even after a battery change. This shouldn't have happened. Our staff should be able to provide a replacement controller upon request.We appreciate you mentioning the spaciousness of the room. It's good to know this aspect met your expectations!We take your feedback seriously and will use it to improve the guest experience on the 6th floor and throughout the hotel.

Thank you for taking the time to leave a review about your recent stay at our hotel. We appreciate your feedback!

Thank you for taking the time to leave a review about your recent stay at our hotel. We appreciate your feedback!

Thank you for your review. We sincerely apologize for the significant inconvenience you experienced during your stay, especially after a long day. We deeply regret the following issues:Multiple Room Changes for Working TV: It's unacceptable that you had to switch rooms three times to find a functioning television. This significantly impacted your relaxation time, and we are truly sorry for the frustration it caused.Refund Discrepancy: We apologize for the confusion regarding your refund. The desk clerk promising a full refund should have been communicated clearly to management. We are reviewing our internal procedures to ensure this doesn't happen again. We will be reaching out to you directly to discuss a full refund as promised.Missing Glasses & Lack of Follow-Up: We are sorry you misplaced your glasses and never received a call back regarding them. We will be following up with our housekeeping staff to see if they were found. You will also receive a call directly from our manager to apologize for the lack of communication.We understand that our recommendation to check a hotel before arrival isn't ideal, and we apologize if it came across poorly. Our goal is to ensure a smooth and enjoyable experience for all guests, and clearly, we fell short in your case.We value your feedback and will use it to improve our communication, service, and room maintenance procedures.Please expect a phone call from our manager to discuss the full refund and a follow-up regarding your missing glasses.Sincerely,

Thank you for taking the time to leave a review about your recent stay at our hotel. We appreciate your feedback!

Thank you for taking the time to leave a review about your recent stay at our hotel. We appreciate your feedback!

Thank you for your kind review! We're delighted to hear that our staff was helpful and friendly during your stay. We take pride in providing excellent service, and your feedback lets us know we're on the right track.

Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Thank you for your positive ratings. We are certainly looking forward to welcoming you again soon.

Thank you for your review and bringing the pool temperature to our attention. We sincerely apologize that the pool wasn't comfortable during your stay, especially after the recent installation of a brand new heater.We understand how disappointing this must have been for you and your children, especially considering it was a key factor in your booking. There may have been a temporary issue with the new heater that wasn't identified. We're taking immediate steps to investigate this and ensure the pool temperature remains at the advertised level.We take guest feedback seriously and appreciate you bringing this to our attention.Sincerely,

Thank you for your review. We sincerely apologize that the pool was unavailable during your stay, especially since it was a deciding factor in your booking. We understand how disappointing this must have been for your children.We strive to ensure all amenities advertised are fully functional, and we deeply regret this wasn't the case during your visit. We will be reviewing our communication procedures to guarantee clear information about pool availability at the time of booking and upon arrival.Thank you for your feedback. We take it seriously and will use it to improve our guest experience in the future.Sincerely,

Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Our apologies for any inconvenience you have experienced with our hotel, we will keep improving our product and services. Thank you!

Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize for the issues you encountered during your stay.Non-functional Pool: We deeply regret that the pool was unavailable during your stay, especially for a party with young children. We understand the disappointment this caused, and we will review our communication procedures to ensure clearer information is provided regarding pool availability at the time of booking or upon arrival.Parking Charges: We apologize for any confusion regarding parking charges. We strive to be transparent about all fees upfront, and we'll revisit our communication to ensure clarity.Room Condition: We are incredibly sorry that the room was dirty upon entry, had damaged trim, and crooked light fixtures. This falls far below our cleanliness and maintenance standards. We will investigate this matter to ensure it doesn't happen again.Check-in Experience: The professionalism of our front desk staff is paramount. It's unacceptable for the associate to have an AirPod in during your interaction. We will address this with the team to ensure all guests receive our full attention.Refund Process: We apologize if there was any misunderstanding regarding the cancellation and potential hold on your funds. We will review our procedures to avoid similar situations in the future.We take your feedback seriously and will use it to improve our guest experience.Sincerely,

Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Thank you for your positive ratings. We are certainly looking forward to welcoming you again soon.

Thank you for your kind review! We're delighted to hear that our front desk clerk was able to assist you. It's our pleasure to help guests of all ages and tech comfort levels. We hope you have a relaxing and enjoyable stay!

Thank you for your feedback. We sincerely apologize for the inconvenience caused by the pool temperature and water issues during your stay. We will take your comments into serious consideration

Thank you for bringing these concerns to our attention. We sincerely apologize that the pool was out of order, the shower water temperature wasn't ideal, and there was a safety hazard on the floor. We also apologize if the front desk staff did not meet your expectations for professionalism. We take these issues very seriously and will be reviewing them with our team to ensure they are addressed.