Indoor pool

Reviews of Holiday Inn Hotel & Suites Maple Grove Nw Mpls-Arbor Lks, an IHG Hotel

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 266 out of 588 reviews" "
Rating 8 - Good. 188 out of 588 reviews" "
Rating 6 - Okay. 82 out of 588 reviews" "
Rating 4 - Poor. 25 out of 588 reviews" "
Rating 2 - Terrible. 27 out of 588 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

TAMMY LYNN

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel does not disclose on their site that children must be 48" in height to use waterslide, my son was too small by a couple inches. Would never have booked this hotel had I known. Staff were extremely rude when we tried to ask questions. Rooms we small, Beds were not comfy, Window looked out at a wall which was the water park in which we couldn't use the slide. Getting through the lobby was difficult at times as the patrons of the bar often blocked much of the hallway. Restaurant was small and congested at times but food was okay, just not a huge selection. Felt like had to quickly eat and leave for the next people, Overall hotel was a poor layout and expected much more for money spent. Very disappointing!!
Response from Holiday Inn Staff on Apr 1, 2024
Hi Tammy Lynn!My sincerest apologies for us disappointing you. We take the safety of our guests very seriously, so we have to be strict about the 48" height requirement for our large slides. To be sure this doesn't happen again, I'm going to make sure that our website is updated with that specific information. Thank you for letting me know about its absence.I hope you'll come back and give us another try.Have a great day!

6/10 Okay

Max

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Reasonably priced for what it is
Stayed 1 night in Mar 2024
Response from Emmett on Mar 30, 2024
Thank you for your review.

10/10 Excellent

Andrew

Staff is amazing! So friendly. So helpful!
Stayed 1 night in Mar 2024
Response from Emmett on Mar 19, 2024
Andrew, thank you so much for staying with us and happy staff took great care of you.

10/10 Excellent

Alexi

Liked: Cleanliness, property conditions & facilities
Breakfast should be free
Stayed 2 nights in Dec 2023
Response from Emmett on Mar 14, 2024
Alexi, thank you for the review and we appreciate you staying with us. We do have rates that have breakfast included and can also upgrade current reservations to include breakfast.

10/10 Excellent

Wyatt

Stayed 1 night in Mar 2024
Response from Emmett on Mar 30, 2024
Thank you for your review.

8/10 Good

Dao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emmett on Mar 7, 2024
Dao, thank you for the review.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great just not for me. Just so many people and kids (which is absolutely to be expected!) but just too crowded. Buffet breakfast was very good. Room was clean.
Stayed 1 night in Mar 2024
Response from Emmett on Mar 5, 2024
Kelly, thank you so much for staying with us happy you enjoyed your accommodations and dining with us.

8/10 Good

Elizabeth, maple grove

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The areas in and around the pool equipment could be cleaner especially the waterslide stairs and netting around kids area. There should also be more supervision in the little kid area. The kids whose parents arent watching them arent even old enough to read the rules and other parents have to step in and prevent dangerous behavior.
Stayed 1 night in Mar 2024
Response from Emmett on Mar 3, 2024
Thank you Elizabeth for the review and and your feedback. We will take a look at these items and make sure they are up to par.

6/10 Okay

Jordan

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Emmett on Mar 1, 2024
Thank you for the review.

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The place was clean and comfortable. The kids enjoyed the pool/water park. Only downfalls were the extremely loud heater in the room and the 2 elevators were slow and not enough to keep up with the traffic of all the guests and staff that needed to use them. We ended up choosing to take the stairs several times which wasn’t the end of the world but might be a concern for anyone needing to rely on the elevator. Overall it was a nice place and we would go back.
Response from Emily on Feb 20, 2024
Thank you so much for your positive feedback! We're thrilled to hear that you and your family enjoyed your stay with us, especially the pool and water park facilities. Your comments about the loud heater and elevator wait times are duly noted, and we apologize for any inconvenience they may have caused during your stay. We appreciate your understanding and patience in using the stairs when necessary. Rest assured, we'll address these issues to ensure a more comfortable experience for all our guests in the future. We look forward to welcoming you back for another great stay!

10/10 Excellent

Iver

Great hotel.
Stayed 5 nights in Feb 2024
Response from Emily on Feb 20, 2024
Thank you for the kind review, Iver! We appreciate the recognition and will continue to keep up the good work. Safe travels!

6/10 Okay

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Emily on Feb 20, 2024
Thank you for taking the time to leave us a rating. We value all feedback from our guests and would love to know more about your experience to better understand how we can improve. If there's anything specific you'd like to share with us, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.

6/10 Okay

Payton

Liked: Cleanliness
Disliked: Staff & service
Response from Emily on Feb 19, 2024
Thank you for sharing your feedback with us. We appreciate your input and hope to have the opportunity to improve upon your experience in the future.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Kid friendly, nice rooms. Excellent pool, hot tub and small kid play area.
Stayed 1 night in Feb 2024
Response from Emily on Feb 19, 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our kid-friendly amenities, comfortable rooms, and excellent pool, hot tub, and play area. It's always rewarding to know that our guests had a great stay. We appreciate your kind words and hope to welcome you back for another enjoyable visit soon!

10/10 Excellent

Renae

Liked: Property conditions & facilities
Thanks
Stayed 1 night in Feb 2024
Response from Emily on Feb 15, 2024
Hi Renae! Thakn you for staying with us and taking the time to review your stay. We appreciate the recognition and look forward to hosting you during your next stay in Maple Grove. Safe Travels!

10/10 Excellent

LeeAnn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time with my family and grand Daughters
Stayed 1 night in Feb 2024
Response from Front Desk Staff Maple Grove Holiday Inn on Feb 11, 2024
I'm so glad you had a great time! Hopefully, we'll see you again soon. :-)

10/10 Excellent

brigid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun water park
Stayed 1 night in Feb 2024
Response from Emily on Feb 5, 2024
Thank you for the kind review, Brigid! We're so glad that you got to check out the Venetian Waterpark and that it could add to your stay! We hope you'll come back and see us again soon!

8/10 Good

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great weekend with our grandkids. King with separate bunk bed area was a great option. Even a tv in the bunk area. Waterpark was great fun - hot tub is huge! Brunch was good and service staff attentive. Would definitely come back.
Stayed 2 nights in Feb 2024
Response from Emily on Feb 5, 2024
Thank you for sharing your wonderful experience with us! We're delighted to hear that you and your grandkids had a great weekend. It's fantastic to know that you enjoyed the King room with a separate bunk bed area, complete with a TV. We're thrilled that the waterpark, especially the spacious hot tub, added to your enjoyment. We appreciate your compliments on the brunch and attentive service staff. We look forward to hosting you again in the future.

10/10 Excellent

Elyse

Travelled with family
Liked: Amenities
Beautiful, clean rooms, very comfy
Stayed 1 night in Feb 2024
Response from Emily on Feb 5, 2024
Hi Elyse, thank you so much for taking the time to review your stay. We are happy to hear that enjoyed our rooms and found the beds comfy! We hope to welcome you back again soon!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved having bunk beds for he kids
Stayed 2 nights in Jan 2024
Response from Emmett on Jan 29, 2024
Chris, thank you for staying with us and we are happy the kiddos enjoyed the bunk beds.

10/10 Excellent

Shailyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff has gone above and beyond to make sure we are comfortable on the property
Stayed 1 night in Jan 2024
Response from Emily on Jan 26, 2024
Thank you for your positive feedback! We're delighted to hear that our staff went above and beyond to ensure your comfort during your stay. Your kind words are truly appreciated, and we hope to welcome you back for another exceptional experience.

10/10 Excellent

Taylor

Stayed 1 night in Jan 2024
Response from Emily on Feb 5, 2024
Hi Taylor, thank you so much for the awesome review! We're so happy that you enjoyed your stay, and we look forward to welcoming you back soon!

10/10 Excellent

Deborah

We are enjoying very much
Stayed 1 night in Jan 2024
Response from Emmett on Jan 29, 2024
Deborah, we are happy you enjoyed your stay.

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, property conditions & facilities
Charging what they did for a continental style breakfast was quite a shock. We spent $60 on 2 adults and 2 children for a breakfast buffett that was similar to what you could find at other hotels in the area that was included with the price of the lodging. No free coffee in the lobby. The place was great though. Staff was very kind and responsive. Great location. Very good condition of the property and well maintained. Just felt a tish on the nickel and dime type of thing with the coffee and the continental style breakfast.
Stayed 1 night in Jan 2024
Response from Emily on Jan 29, 2024
Thank you for your valuable feedback. We appreciate your kind words about our staff, location, and well-maintained property. We're sorry to hear that the pricing of our breakfast and the absence of free coffee in the lobby were unexpected surprises. Your input is valuable, and we'll take it into consideration for future improvements. We hope to have the pleasure of hosting you again, providing an even more enjoyable experience.

8/10 Good

Tylor

Stayed 1 night in Dec 2023
Response from Emmett on Jan 29, 2024
Thanks for your review.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast not complimentary
Breakfast was not included which was a disappointment when we paid $500 a night.
Stayed 1 night in Dec 2023
Response from Emily on Jan 29, 2024
Thank you for taking the time to share your feedback. We're sorry to hear that the absence of breakfast was a disappointment. We appreciate your input and will consider it as we strive to enhance our offerings. If your travels bring you back to the area, we'd love the opportunity to provide a more satisfying experience.

8/10 Good

Jon

Stayed 2 nights in Dec 2023
Response from Emily on Dec 31, 2023
Hi Jon, thank you for taking the time to leave us a review. We appreciate the recognition and will be sure to keep up the good work. Please let us know if there's any way we can assist you further in the future. Happy New Year!

10/10 Excellent

Kurtis, Minneapolis

Stayed 1 night in Dec 2023
Response from Emmett on Dec 30, 2023
Thank you for your review Kurtis.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Emmett on Jan 29, 2024
Thanks for your review.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas celebrations
Had a great time.
Stayed 2 nights in Dec 2023
Response from Emmett on Dec 30, 2023
We are so happy you had a chance to celebrate your holidays with us.

8/10 Good

Lydia, Austin

Stayed 2 nights in Dec 2023
Response from Emmett on Jan 29, 2024
Thanks for your review.

10/10 Excellent

ha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Emmett on Feb 7, 2024
Ha, thank you so much for your review.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in went smooth. The room was nice. The only drawback was access to the hotel was difficult.
Stayed 3 nights in Dec 2023
Response from Emmett on Dec 30, 2023
Sandra, we are so happy you had a good stay with us and enjoyed your room.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emmett on Dec 30, 2023
Thank you for your review.

6/10 Okay

Timothy

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
To be honest, it was a little frustrating that we weren't told that the restaurant will only be serving soup and sandwiches, as we were told the restaurant would be open. Also, the beds are super stiff and uncomfortable.
Stayed 1 night in Nov 2023
Response from Emmett on Nov 27, 2023
Timothy, thank you for your review and apologize for not being informed of the changes in the restaurant hours and service. The beds are brand new with the recent renovation. We hope we have another opportunity to have you as a guest and make it right.

8/10 Good

Lisa

Stayed 1 night in Nov 2023
Response from Emmett on Nov 28, 2023
Thank you for your review.

8/10 Good

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adjoining rooms was great!
Stayed 1 night in Oct 2023
Response from Emmett on Oct 31, 2023
Thank you so much for the review and staying with us Crystal. We hope to see you again soon.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Emmett on Oct 25, 2023
Jeremy, thank you so much for the 10/10 review.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Emmett on Oct 23, 2023
Thank you for your review.

4/10 Poor

Michelle

Travelled with family
Disliked: Staff & service
Too Many Rules and Cold Pools
Subpar experience and stay. Signs all over hotel stating can’t have food and beverages from outside the hotel anywhere in common spaces, only in your room. We asked to eat our pizza as a large group (10 people) in the lobby. We were told we needed to eat it in one of our hotel rooms or pay the $100 to rent a conference room — this was just to eat together as an extended family pizza we ordered from a local establishments. We were also told we couldn’t carry our Caribou coffee around the hotel and drink it. Ridiculous. The pools were freezing cold. The ‘kids eat free’ is also misadvertised - an adult in our party bought a dinner salad for $19 and we were told it didn’t qualify as an ‘adult entree’ and we had to pay for kids meals (a $15 hamburger meal didn’t constitute an entree either). There are better, more accommodating water parks near by. I would not recommend this hotel.
Stayed 1 night in Oct 2023
Response from Emmett on Oct 21, 2023
Thank you for the review and sorry about your experience with our property. I'm sorry you were told you can't drink Caribou around the hotel and that the kids eat free promotion wasn't honored. We would love the opportunity to have you back again to have a better experience.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Oct 2023
Response from Emmett on Oct 8, 2023
Thank you so much for your review and so happy you enjoyed your stay.

10/10 Excellent

Alyssa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Emmett on Sep 29, 2023
Thank you so much for the review.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The best experience we have had at a hotel for a long time. All of staff was friendly and helpful. Our first interaction was with Gabrielle. He is a gem. He set the tone for our stay and we enjoyed every minute we were there. The location is perfect. Would chose to stay there again even though there are other options close by. No need to try anything different. Great overall experience.
Stayed 3 nights in Sep 2023
Response from Emmett on Sep 19, 2023
Amber, thank you so much for the wonderful review and we are so happy you had a great stay. We will be sure to let Garbriel know of the service he provided to you. We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family time
The hotel was nice but with a "water park" i was expecting a little more. During the time that only the pool is open meant that a little water course and the 2 water slides were not on. Also, at a hotel geared toward families, breakfast being included would have been a nice option.
Stayed 2 nights in Aug 2023
Response from Emmett on Sep 4, 2023
Thank you so much for the review. We do have rates with breakfast available as an option since we are a full service hotel. I hope the information was mentioned to you when you reserved the room. Our sister property, the Holiday Inn Express offers complimentary breakfast. Hope to see you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and good family fun. Rooms Are smaller but clean
Stayed 1 night in Jul 2023
Response from Emmett on Jul 26, 2023
David, we appreciate the review and happy you had a good stay. We look forward to seeing you again soon.

10/10 Excellent

Brett

Stayed 1 night in Jul 2023
Response from Emmett on Jul 18, 2023
Thank you very much for the 10 out of 10. Hope to see you again soon.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Emmett on Jul 14, 2023
Thank you so much for the review.

10/10 Excellent

Joseph

Stayed 1 night in Jul 2023
Response from Emmett on Aug 2, 2023
We greatly appreciate the 5-star review. We hope to see you again soon.

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Water Park
Hotel needs to express in bold to families of the time of operations for their slides and additional things that pool offers but closes during the week.
Stayed 1 night in Jun 2023
Response from Emmett on Jun 20, 2023
Joel, thank you for the review and we will look at other ways to inform guests outside of our normal channels.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
This is a family resort hotel given the indoor water features with 2 waterslides. Expect a lot of kids and camps/groups to be staying at this hotel. It's a close walk to most shopping and places to eat and parking was plentiful. There will be noise/late night kids running around in the hallways, but overall it was not annoying enough that disrupted any sleep. If you don't want the water feature, I'd recommend a different hotel - that was the main draw for our stay. Breakfast was pretty good and customer service was outstanding.
Stayed 3 nights in Jun 2023
Response from Emmett on Jun 16, 2023
Cameron, thank you so much for the review and we are happy you enjoyed your stay with us. We look forward to seeing you again soon.