Nice hotel, but botched check-in
We booked at this hotel after previously staying here last year (that time as a last-minute change after our original hotel choice turned out to be a disappointment). We booked a room that included a refrigerator and microwave, but at check-in, we ended up with a room without these. The staff insisted that reservations booked through Expedia only get you a "standard" room--despite the fact that Expedia presents the "standard" and fridge/MW rooms as separately selectable options! They did switch us to a room with fridge and MW, but charged us extra for it (above the rate quoted at booking time)! We are placing the difference in dispute.