Ratings based on 2,810 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Condition of Facility

Posted 25-Aug-2015
Pros: beds and pillows were comfortable
Cons: needs a complete refurbishment - see comments above
Two positives: 1)The staff are pleasant and willing to assist, and 2) beds and pillows were comfortable. However, the condition of this facility is abysmal. Upon getting off the elevator, your only direction to turn was to an extremely dark corner. Upon going a bit further, the dimly lit hallway was evident. The first room I was given only had one lamp, with barely enough light to see. Carpet was rippled and sheets had ink marks on them. I requested another room, and while this one appeared to be in a "refurbished" part of the facility and had at least 2 lamps, the wallpaper was torn and seating upholstery was ripped. Needs a complete renovation.
4 out of 5
Recommended
for Everyone
by A verified traveller from H

Superb

Posted 25-Aug-2015
I'm always anxious about hotel bookings. You read the reviews & wonder..... However, I have practically nothing to complain over. The staff was very sweet, our room was great, & the breakfast had more choices than I've ever seen before. My ONE complaint was if we brought food to the room the cleaning staff would leave it there even after they 'cleaned' the room. I guess it's my fault because without a fridge I obviously would still want my lukewarm milk from breakfast come afternoon time. Also wouldn't change the bag in the ice bucket if there was still ice/water in it.
1 out of 5
by A verified traveller

Posted 25-Aug-2015
Expedia failed to indicated we could not park a car while away on travel for the price indicated on line.
5 out of 5
Recommended
for Everyone
by A verified traveller from London England

Excellent hote.

Posted 24-Aug-2015
Pros: See above.
Cons: See above
Location: See above.
I have stayed in this hotel before and as always, the staff are very helpful and friendly. This is a particularly good hotel for those visiting the nearby Mall of America or using Minneapolis airport. The airport shuttle is frequent and the drivers are very efficient. The continental breakfast was very good and most welcome before a long flight.
5 out of 5
Recommended
for Everyone
by A verified traveller

excellent stay and friendly, helpful staff.

Posted 24-Aug-2015
very nice hotel and very friendly helpful staff. nice pool for kids. very close to mall of America and other attractions.
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Great for the price

Posted 24-Aug-2015
Pros: Warm and friendly staff
Cons: Facility could use an update. There was a mildly unpleasant smell coming from the carpet.
The building may be a little outdated and could use an update. But whatever flaws the facility may have is more than compensated by the friendliness and warmth demonstrated by their staff and their generous and delicious breakfast! I certainly will come back whenever I am visiting the area.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Aug-2015
Nice comfortable. Breakfast was ok. Little pricey for what we got
2 out of 5
by A verified traveller from méxico df

Sin TV dos noches de mi estancia. Gimnasio pésimo

Posted 21-Aug-2015
Pros: La alberca OK. El desayuno OK. Outback Steakhouse pegado muy bien
Cons: El gimnasio y el estado de la alfombra en el corredor. La tina del baño.
Location: El Outback Steakhouse muy bueno y hay un parque público muy bonito como una milla del hotel donde uno puede caminar.
La TV del hotel no funcionó dos noches. La primera se entiende por una tormenta que hubo en el área, pero la segunda no había razón. El gimnasio está en pésimas condiciones y no lo pude utilizar. Deben renovar su equipo. Cuando uno se hospeda toda la semana en el hotel, desea hacer ejercicio. La alberca bien. El desayuno bien.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Aug-2015
Pros: close to eating establishments.
Shuttle service was wonderful. The price I was charged was NOT what I was quoted on Expedia. I was charged more for the room with the addition of a safe which I didn't need or want. Beds were very comfortable and the room was clean.
3 out of 5
by A verified traveller from Milwaukee, WI

Facility shows a lack of caring.

Posted 18-Aug-2015
Cons: Cleanliness and care to replace what is worn out. My room had one lamp with na burnet out bulb and another with no bulb at all!
This hotel reminded me of some others I've visited that were purchased cheap, and are simply being run into the ground, making whatever money can be made along the way. Felt very dirty. Even in the room, didn't want to take my shoes off because the carpet looked so filthy.