Ratings based on 3,514 Verified Reviews

3.7 out of 5
77% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromKaneohe, HI

Amazing MOA near hotel

Posted 22-Mar-2017
Pros: Breakfast, airport shuttle.
Cons: Fix TV with CC
Location: I stay only one day. I am glad to go to MOA.
I love that hotel, but I have tried to press CC button several times that it won't show CC all day. I want to watch tv with CC - Disappointed. Great to have Breakfast before I got the airport shuttle at 4 am.
4out of 5
Recommended
for Everyone
by A verified traveller fromWisconsin

Friendly and Helpful

Posted 22-Mar-2017
Pros: Friendly staff, very helpful
Location: Anything you need is near by. Airport, Mall of America, Ikea, shopping all around. To many things to list!
We stayed 2 nights. One before our trip, thought we could leave our car there, but it was full. They helped us find other parking close to hotel and also picked us up there! On our return the car lot picked us up at airport. When we got to hotel second time they had us on 5th floor but I did ask for lower and they were very accommodating. Every staff member was very nice and Always a smile! Just so you know, they are in the middle of remodeling rooms so some may be outdated yet, but both of ours were nice and clean. Large hotel and older, but for the value it's worth it!
3out of 5
by A verified traveller

Posted 22-Mar-2017
Hotel was dirty, hallways and vestibules full of garbage. Room was basic, clean....but noisy and cold.
1out of 5
by A verified traveller

Waste of money

Posted 21-Mar-2017
Pros: The staff
I do have to say the hotel staff was great but everything else was a waste of my money. The facility was dirty and under reconstruction. Very out dated. Our room was very dirty. The fitness center was on the construction and I couldn't use it.I felt sorry for the staff because I'm sure they have a complains all the time
3out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 21-Mar-2017
Pros: Location and breakfast.
Cons: Finishing the construction.
Location: Airport. Mall of America. 20 min from Downtown Minneapolis and St Paul
Near from everything. The hotel condition is in construction. Not sure for how long.
3out of 5
Recommended
for Everyone
by A verified traveller fromColorado Springs

Good hotel in perfect location

Posted 20-Mar-2017
Proximity to MSP airport and Mall of America,shuttle service to both, adjoining Outback restaurant, and a good breakfast, and reasonable prices makes this our choice in the area. The rooms that have been renovated are nice. Those that have not been renovated are a bit shabby. Too many park and fly customers use up all the parking spaces so it can be difficult to find an unoccupied space..
4out of 5
Recommended
for Everyone
by A verified traveller fromIa

Hotel nice mind the construction and remodel

Posted 20-Mar-2017
Pool cold, ran out of hot water in shower,heater in room worked way to good. Other than that good stay and close to the mall.
4out of 5
Recommended
for Everyone
by A verified traveller fromwinnipeg

Great for the price you pay.

Posted 19-Mar-2017
Clean room, everything is around you. Staff was decent except outback would not eat again. Told us 15 minutes then I called 1 hour and they finally brought us the food and our food tasted like it was sitting on a warmer was too long. Other wise hotel was great.
4out of 5
Recommended
for Everyone
by A verified traveller

Construction but great staff

Posted 19-Mar-2017
There were issues because they are remodeling the hotel. Would have been nice to know. The staff was great though. They are friendly and willing to help in any way.
2out of 5
by A verified traveller fromH

Worst stay my family has ever experienced

Posted 16-Mar-2017
The staff including management were just rude. They seemed like they did not like their jobs and then proceeded to take it out on us guests. The room looked clean but upon fuether inspection there were toothpicks and various little items all over so we had to slean the room so out 1 yr old wouldn't eat stuff left behind in the room. Great location and the outback steahouse attached to the hotel were excellent but don't go there and expect decent customer service