Ratings based on 3,618 Verified Reviews

3.7 out of 5
78% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport with convenient shuttle service.

Posted 21-Jul-2017
Good hotel, comfortable and reasonably priced. Shuttle service is great.
4 out of 5
Recommended
for Everyone
by A verified traveller from Iowa

Plenty of room

Posted 21-Jul-2017
Easy to find-Plenty of room to gather outside room for a larger group.
3 out of 5
Recommended
for Everyone
by A verified traveller from Sioux Falls, SD

Nice place for the essentials

Posted 20-Jul-2017
I will start by saying we were basically at this hotel enough to sleep and eat breakfast, but then we were gone for most of our days. The beds were typical hotel beds...hard and fighting the valley all night, but not the worst I've experienced. Breakfast was delicious and well stocked. It is obvious they are trying to renovate the whole hotel, and what they have done so far is beautiful...and what is waiting for its turn is clean but old. The wifi was spotty at best and the tv signal was not available during a rain storm (which I relayed to staff and they were apologetic for), but considering we were not there much, it was not entirely necessary to us either. Overall, this hotel met our basic needs and I think it will get better as their renovation continues. I appreciate how nice the staff was though...always makes for a better stay!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel, close to Mall of America.

Posted 17-Jul-2017
Pros: The staff was very friendly
Location: Less then a 5 min drive from Mall of America. Minnesota zoo is only 15 mins away. Beautiful water falls very close by as well.
Nice hotel, amazing staff. Very helpful. Front desk gave us a bunch of different places to check out in surrounding areas.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 14-Jul-2017
Loved my three night stay! The only downsides were parking is a challenge. The hotel was packed and with a restaurant attached making for even more people needing to park, it was really hard to find a spot. The complimentary morning buffet was in a small room in the pool area. Super hot and humid while you were trying to enjoy breakfast! I would stay again as it was way less than the other hotels in the area. I would just skip the breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveller from omaha,ne

Good experience

Posted 11-Jul-2017
HAd a great experience at this hotel. No problems at check in or check out.... The staff was friendly and the room was clean. The continental breakfast was great with many things to choose from and the hours for the breakfast were perfect even if you wanted to sleep in a little bit. My kids loved the pool and it stayed open late enough so we had time to swim after our day's activities. The hotel was right off the interstate and easy to find and a very short distance from mall of America. The only thing with the room I would complain about was the bed was kinda small for my husband and I. The complaint I have with staff was the cleaning lady began knocking on our door at 9:30 am when the hotel check out isn't until 11. Overall great experience and I would definately stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Hotel was close to city attractions

Posted 10-Jul-2017
Hotel was clean and comfortable. Close to attractions with free shuttle service. Only complaint was that none of the cleaning staff spoke English. Would recommend and would visit them again
4 out of 5
Recommended
for Families
by A verified traveller from Iowa

Decent hotel close to the mall.

Posted 10-Jul-2017
Pros: Staff were willing to transport to Mall of America, even when it wasn't on a scheduled time.
Cons: The decor and color scheme looked dated. It could use some updating.
Location: Mall of America is a great place with lots of attractions.
Friendly staff and good service. Many rooms were under construction. The hallway scheme could use some updating. Our room was in great condition and clean. Overall good stay.
2 out of 5
by A verified traveller

Wrong room rude day staff

Posted 10-Jul-2017
12 hour drive to find out day staff did not block our room that was reserved month in advance. Was supposed to have 2 beds but was given 1 for my daughter and I. Night shift impeccable customer service and found my family rooms. Poor parking. Day shift female desk manager RUDE!!! Horrible service! Asked for more towels (only given 1 towel for 2 people) and was told we had a King bed so we get 1 towel...FOR 2 PEOPLE! Never again!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Jul-2017
Ice machine wasn't working. The outside door by our room couldn't get in. Had to walk way out of our way each time. Would love to have seen biscuits and gravy.