Lobby sitting area

Reviews of Comfort Inn MSP Airport - Mall of America

2.5 out of 5
Comfort Inn MSP Airport - Mall of America
1321 E 78th St, Bloomington, MN

Reviews

7.6

Good

Rating 10 - Excellent. 506 out of 1315 reviews" "
Rating 8 - Good. 390 out of 1315 reviews" "
Rating 6 - Okay. 179 out of 1315 reviews" "
Rating 4 - Poor. 129 out of 1315 reviews" "
Rating 2 - Terrible. 111 out of 1315 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sierra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet. The hotel is connected to a restaurant so if you don't want to travel or order out you can just go next door to restaurant. Staff was polite, hotel offers shuttle to the airport and mall which is very helpful.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 24, 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our services met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Cecile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Tanvir

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property or buildin are old and one elevator are brook. Not repair until we was there. Mouse in the room.which is not convenient if you have a child with you.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 22, 2024
Thank you for the incredible rating. Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

6/10 Okay

Marcel

The Restaurant was terrible undercooked food and terrible service
Stayed 2 nights in Apr 2024
Response from Manager on Apr 22, 2024
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

10/10 Excellent

Yekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, this hotel had everything. Pool area was very good, continental breakfast was absolutely amazing (eggs, sausages , waffles and more). Staff was super helpful, and the location of this place is perfect, very close to public transit bus.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Yekaterina,We are delighted to hear that you enjoyed your stay with us and made the most of our amenities like the pool and breakfast. Our team works hard to provide a convenient and comfortable experience for all our guests. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon for another enjoyable stay.

8/10 Good

Samuel, Wasilla

Business traveller
Liked: Cleanliness, staff & service, amenities
I was traveling alone. My room was far away from the elevators. The staff was awesome and accommodating when I asked to move to a room that I felt safe in.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Samuel,We appreciate your feedback and are glad to hear our staff was accommodating. Your comfort and safety are our top priorities and we're pleased we could assist you promptly. Should you need anything else on your future travels, feel free to reach out.

8/10 Good

Linda

It was storming so I don’t know how close to the mall we are
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean, inexpensive , and there’s a restaurant attached.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Laura,We're delighted to hear that you found our hotel clean, affordable, and convenient with a restaurant on-site. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello cindy,We're delighted to hear that you had a wonderful stay with us! If you have any additional comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon!

8/10 Good

Ethan

Stayed 1 night in Mar 2024
Response from manager on Apr 16, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything!
Stayed 1 night in Feb 2024
Response from Manager on Apr 15, 2024
Hello Monica,We are delighted to hear that you found our location convenient during your stay. Our hotel strives to provide a central location for our guests to easily access various attractions. Should you need anything in the future, please don't hesitate to reach out to us directly.

10/10 Excellent

Natalie

Travelled with family
Desk staff goes out of their way to be accommodating
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Natalie,We appreciate your kind feedback about our desk staff's efforts to assist you during your stay. Our team prioritizes providing exceptional service to all guests. If you have any further comments or suggestions, please do not hesitate to reach out to our management team for further assistance.

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities
Black mold in bathtub caulking
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Elizabeth,We are sorry to hear about your concerns regarding the condition of the bathtub caulking. Your feedback is valuable in helping us maintain our high standards of cleanliness and comfort for all our guests. Should you wish to discuss this matter further, please feel free to reach out to our management team for assistance.

4/10 Poor

Octavia

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool unsafe children
Stayed 2 nights in Apr 2024

2/10 Terrible

Latia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property looked like a homeless shelter and smells badly when walking around the property but we had limited options because of our budget. The continental breakfast was subpar with runny egg loaves and dried out pastries. The coffee was decent. We stayed 5 nights and needed a 6th night while we waited to move into our new home, so we asked the manager to match the price of the hotel a few blocks down the street to avoid moving all our belongings and she refused despite the hotel not being at full capacity on a Sunday. Place is a joke and overpriced
Stayed 1 night in Apr 2024
Response from manager on Apr 11, 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

10/10 Excellent

Richard

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

2/10 Terrible

Marcos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We end up not spending the night at this property the entire property has a smoking smell we end up leaving this property.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Karen,We are thrilled to hear that you had an exceptional experience during your stay with us! We look forward to welcoming you back soon for another wonderful stay.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased I could leave my car for a reasonable daily fee when I flew out. Also pleased with the shuttle service to and from the airport
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Latia

Stayed 1 night in Apr 2024
Response from Manager on Apr 24, 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Edith

Stayed 3 nights in Mar 2024
Response from Manager on Apr 24, 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the easy check-in and out!
Stayed 1 night in Apr 2024
Response from Manager on Apr 3, 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our services met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Deborah

Stayed 1 night in Mar 2024
Response from Manager on Apr 23, 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Chrissy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and helpful staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 2, 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is a metaphor for an abusive relationship From the outside, things look normal. Pretty lobby, breakfast nook, connected to an Outback Steakhouse. As you look closer, you start to see things differently; the cracks in the bathroom tile, the chunk out of the bathtub corner, the weird paint job, the stains on the walls and curtains... and an eerie feeling sets in. But the pièce de résistance is the built in alarm system .. (aka screaming, angry man throwing things at the wall in the room next door at 5am.) So, if you enjoy horror movies and want an immersive experience, this is the hotel for you. If that's not your jam, steer clear of this one.
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Jacob, We appreciate your detailed feedback and regret to hear that your experience at our hotel fell short of your expectations. We take all guest concerns seriously and strive to constantly improve our services. Your insights will be shared with our team for further review and enhancement. Our guests' comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused. Thank you for bringing these matters to our attention.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service
The front desk clerk at check in is so friendly
Stayed 1 night in Mar 2024
Response from manager on Mar 27, 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

4/10 Poor

Vic

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Building is in terrible need of remodeling. Very outdated. Bathtub wasn't clean.. Bed sheets had crumbs on one.
Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a place to stay that had shuttle services to the airport. It was a comfortable nights sleep and early AM shuttle.
Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Dung, Falmouth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to MSP airport.
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Keely

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom light had all bulbs out except one and the fan didn’t stay on for longer than a couple minutes. The shower curtain bar was broken and failing off so the shower curtain didn’t stay closed. Overall condition of the halls was terrible with scratches on doors, flickering lights and out of order elevators.
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

8/10 Good

Lisa

Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.

4/10 Poor

Denise, Waterloo

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I will never be staying at one of these hotels again. I really didn’t think the rooms would look like they looked seeing the lobby. The double bed rooms were twin sized and the tv didn’t work properly and I just didn’t like that the rooms were still looking like back in 1990’s. They need to update their rooms frfr!! The staff was really nice but just wasn’t happy about how our rooms looked.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Denise,We appreciate your feedback and are sorry to hear about the disappointment you experienced with the room layout and amenities. We value your comments and will take them into consideration for future improvements. We are pleased to hear that you found our staff to be friendly during your stay. Thank you for bringing this to our attention.

10/10 Excellent

Guang

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for the price!
Stayed 4 nights in Mar 2024
Response from Manager on Mar 20, 2024
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our price. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

LaKyshia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello LaKyshia,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

6/10 Okay

DeQuayla

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Thank you for the rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon

8/10 Good

Katherine

Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Katherine, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Pankaj

Travelled with partner
Liked: Staff & service
It was ok to stay one night
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Pankaj, We appreciate your feedback and are glad to hear you had an overall decent stay. If you have any other comments or concerns, please feel free to reach out to our management team for further assistance. Thank you for choosing to stay with us.

10/10 Excellent

Bekabile

Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Bekabile,We are delighted to hear that you had a wonderful stay at our hotel! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

Vic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodation. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon

8/10 Good

Saleem

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were best compared to cost of the hotel
Stayed 4 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Saleem,We're delighted to hear you found our facilities to be the best value for your stay. Our aim is to provide a memorable experience for our guests. Should you have any further feedback, feel free to reach out to our management team directly.

2/10 Terrible

Kimberly

Stayed 2 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Kimberly, We're sorry to hear that your experience did not meet your expectations. Please feel free to contact our team with any further details on your stay so we can address your concerns and improve our services for the future.

8/10 Good

ron

Travelled with partner
Liked: Cleanliness, amenities
close to the airport
Stayed 1 night in Mar 2024

8/10 Good

Zoia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from manager on Mar 11, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Juan, We appreciate you choosing to stay with us. Please do not hesitate to contact us directly if you have any feedback to share from your recent stay. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when catching a flight
Stayed 1 night in Mar 2024
Response from Manager on Mar 8, 2024
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Janis,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Robert

Travelled with partner
24/7 airport shuttle was very helpful
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and We are continuously improving upon our services and accommodations. we hope to see you very soon

4/10 Poor

Nancy

Travelled with partner
Disliked: Amenities
Shower curtain rod is falling off the wall, tv & remote not working properly. Wall heater doesn't adjust, it's always on high heat. We will not be staying here again
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
This was a quick night stay before flying out. Very easy check in and shuttle to airport. Nothing fancy but everything was well kept (except our shower needed some work). Bed was comfy and service was good.
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and We are continuously improving upon our services and accommodations. we hope to see you very soon