Title: Hotel Green Plaza Joetsu - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Green Plaza Joetsu Ski resort with 7 restaurants and a full-service spa ![Outdoor pool](https://images.trvl-media.com/lodging/16000000/15540000/15536300/15536220/w2871h1620x0y0-922f2c64.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15540000/15536300/15536220/5325376d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Skiing](https://images.trvl-media.com/lodging/16000000/15540000/15536300/15536220/9180e5c1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Building design](https://images.trvl-media.com/lodging/16000000/15540000/15536300/15536220/9c2966c4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![7 restaurants, international cuisine](https://images.trvl-media.com/lodging/16000000/15540000/15536300/15536220/02451cb8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Green Plaza Joetsu, near Gala Yuzawa, offers indoor mineral hot springs, mini golf, and on-site shopping. Skiers can refuel at seven international restaurants after a day on the slopes, then recover with sauna sessions, sports massages, or aromatherapy treatments. 6.4 ## Popular amenities - Bar - 24/7 front desk - Spa - Breakfast available - Pool - Laundry ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=15536220&PinnedHotelID=15536220&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=15536220&PinnedHotelID=15536220&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=15536220&PinnedHotelID=15536220&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=15536220&PinnedHotelID=15536220&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15536220&PinnedHotelID=15536220&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15536220&PinnedHotelID=15536220&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=15536220&PinnedHotelID=15536220&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=15536220&PinnedHotelID=15536220&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Twin Room](https://images.trvl-media.com/lodging/16000000/15540000/15536300/15536220/dbdad317.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Air conditioning Refrigerator LCD TV Bidet Shower/tub combination Private bathroom In-room safe Daily housekeeping - 151 sq ft - Sleeps 3 - 2 Twin Beds and 1 Twin Sofa Bed ![Family Room With Tatami Area](https://images.trvl-media.com/lodging/16000000/15540000/15536300/15536220/7ce7dce3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room With Tatami Area ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Bidet Shower/tub combination Private bathroom In-room safe - 194 sq ft - Sleeps 5 - 2 Twin Beds and 3 Twin Futons ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMinamiuonuma-Hotels-Hotel-Green-Plaza-Joetsu.h15536220.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMinamiuonuma-Hotels-Hotel-Green-Plaza-Joetsu.h15536220.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.03205%2C138.82071&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QKxv15SFVgc-W5wKVYwzzXXqVdE=) 112-1 Kabanosawa, Minamiuonuma, Niigata-ken, 649-6431 #### What's nearby - Joetsu International Ski Area - 1 min walk - 0.0 km - Joetsu Kokusai Playland - 3 min walk - 0.3 km - Maiko Snow Resort - 7 min drive - 7.1 km - Ishiuchi Maruyama Ski Resort - 8 min drive - 7.1 km - Gala Yuzawa - 17 min drive - 12.1 km #### Getting around - Gala Yuzawa Station - 19 min drive - Niigata Airport (KIJ) - 114 min drive #### Restaurants - ‪ちゃわんめし たっぽ家 - ‬7 min drive - ‪雪国観光センター魚野の里 - ‬8 min drive - ‪カラオケオリーブ - ‬8 min drive - ‪らーめんヒグマ 塩沢店 - ‬7 min drive - ‪越後塩沢そば処 田畑屋 - ‬5 min drive ## About this property ### Hotel Green Plaza Joetsu Family-friendly resort near Joetsu International Ski Area Located close to Gala Yuzawa, Hotel Green Plaza Joetsu provides an indoor mineral hot spring (onsen), shopping on site, and a coffee shop/cafe. Hit the slopes at this resort offering ski-in/ski-out access, a free ski shuttle, and downhill skiing. For some rest and relaxation, visit the hot springs/mineral springs, and indulge in a body treatment, aromatherapy, or reflexology. Be sure to enjoy international cuisine at one of the 7 on-site restaurants. In addition to a playground and an arcade/game room, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool and a children's pool, along with a waterslide - Free self parking - Buffet breakfast (surcharge), a free area shuttle, and hot springs on site - 6 outdoor tennis courts, a water park (surcharge), and a vending machine Room features All 634 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. More conveniences in all rooms include: - Bathrooms with toilets with electronic bidets and shower/tub combinations - Refrigerators, changing tables, and daily housekeeping ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/10000000/9630000/9623400/9623316/638e6d26.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Angel Grandia Yuzawa - Pool - Kids pool - Parking included - Free WiFi 8.8 Excellent 198 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=9623316&PinnedHotelID=9623316&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/29000000/28790000/28785800/28785774/8045bc94.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naspa New Otani Yuzawa - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 260 reviews CA $139 CA $153 total Nov 20 - Nov 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=28785774&PinnedHotelID=28785774&HadPinnedHotel=true®ionId=-1&adults=2) ![Hair dryer, slippers, bidet, towels](https://images.trvl-media.com/lodging/120000000/119660000/119658500/119658481/25394c5e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Livemax Resort Echigo Yuzawa Yuzawa - 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Spa - Pet-friendly - Parking included - Free WiFi 10 Exceptional 1 review [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=117441497&PinnedHotelID=117441497&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/26000000/25100000/25093000/25092934/074f67e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sakadojo Minamiuonuma Minamiuonuma - Parking included - Free WiFi - Air conditioning - Housekeeping 9.0 Wonderful 36 reviews CA $157 CA $176 total Nov 20 - Nov 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=25092934&PinnedHotelID=25092934&HadPinnedHotel=true®ionId=-1&adults=2) ![Fridge, microwave, stovetop, cookware/dishes/utensils](https://images.trvl-media.com/lodging/106000000/105140000/105136200/105136185/5b976959.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maximum 23 people The Hotel Yuzawa ParadisoYuzaw - Yuzawa detached house / Minamiuonuma-gun Niigata Minamiuonuma-gun - Kitchen - Washer - Dryer - Free WiFi CA $369 CA $369 total Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=105136185&PinnedHotelID=105136185&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free area shuttle - Free train station pick-up and drop-off shuttle - Free ski shuttle - Free self parking on site ### Food and drink - Daily buffet breakfast available 7:00 AM to 8:30 AM for a fee: JPY 2,400 for adults and JPY 1,800 for children - 7 restaurants - A bar/lounge - A coffee shop/cafe ### Restaurants on site - Cucina - Echigo - La Saison - Monte Rosa - Touri ### Things to do - 6 outdoor tennis courts - Arcade/game room - Children's pool - Downhill skiing - Full-service spa - Hot springs - Karaoke - Outdoor pool - Playground - Shopping - Ski equipment rentals - Ski lessons - Ski storage - Ski-in/ski-out access - Snowboarding - Water park - Waterslide ### Family friendly - Arcade/game room - Changing table - Children's pool - Free area shuttle - In-room refrigerator - Laundry facilities - Outdoor pool - Playground - Stroller - Water park (surcharge) - Waterslide ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Lockers - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) ### Business services - Meeting rooms ### Full-service spa - Aromatherapy - Facials - Hot/mineral springs - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Reflexology - Separate men/women areas in public bath - Spa open daily - Thai massages - Yukata (Japanese robes) ### Accessibility - Elevator ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Free toiletries - Hair dryer (on request) - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - LCD TV ### Food and drink - Refrigerator ### More - Air conditioning - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before 10 AM ### Special check-in instructions This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 120.00 per person, per night, up to 10 nights. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately JPY 2400 for adults and JPY 1800 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Hotel Green Plaza Joetsu Minamiuonuma-shi Green Plaza Joetsu Minamiuonuma-shi Hotel Green Plaza Joetsu Minamiuonuma Green Plaza Joetsu Minamiuonuma Green Plaza Joetsu Hotel Green Plaza Joetsu Japan/Niigata Prefecture - Minamiuonuma Green Plaza Joetsu Minamiuonu Green Plaza Joetsu Resort Hotel Green Plaza Joetsu Resort Hotel Green Plaza Joetsu Minamiuonuma Hotel Green Plaza Joetsu Resort Minamiuonuma ## Frequently asked questions ### Does Hotel Green Plaza Joetsu have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Hotel Green Plaza Joetsu? > As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Hotel Green Plaza Joetsu on Dec 6, 2025 start from CA $230.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Minamiuonuma-Hotels-Hotel-Green-Plaza-Joetsu.h15536220.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Green Plaza Joetsu pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Green Plaza Joetsu? > Self parking is free at this property. ### What time is check-in at Hotel Green Plaza Joetsu? > Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Hotel Green Plaza Joetsu? > Check-out is at 10 AM. ### Where is Hotel Green Plaza Joetsu located? > Located in the historical district, this Minamiuonuma resort offering ski-in/ski-out access is steps from Joetsu International Ski Area and within 12 mi (20 km) of Gala Yuzawa and Iwappara Ski Resort. Kagura Ski Resort and Naeba Ski Resort are also within 25 mi (40 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Green Plaza Joetsu Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 5.6 Cleanliness ### 7.0 Location ### 6.8 Staff & service ### 6.0 Eco-friendliness ### 6.0 Property conditions & facilities 10 - Excellent 7 8 - Good 10 6 - Okay 15 4 - Poor 8 2 - Terrible 4 ### 8/10 Good #### Verified traveller Dec 30, 2019 Liked: Cleanliness, staff & service 我喜歡住宿附近就是雪場,可惜今年到12月尾還沒下雪,有點可惜,看過圖片和他人經驗,下雪會很美. 另外就是內部裝修很有歐陸風格,很有特色 ##### Verified traveller Stayed 1 night in Dec 2019 ### 6/10 Okay #### たんたん Aug 7, 2019 Liked: Staff & service スタッフの方たちは、皆さん対応が良かったですが、 部屋に羽アリが出て殺虫剤を貰いました。 ##### たんたん Stayed 1 night in Aug 2019 ### 6/10 Okay #### Verified traveller Aug 2, 2019 Liked: Staff & service Disliked: Cleanliness 連泊でしたが、タオルと浴衣の交換がされてなく残念でした。 ##### Verified traveller Stayed 2 nights in Jul 2019 ### 4/10 Poor #### HASHIMOTO May 6, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 期待以上のひどさ 期待は底辺からのスタートでした。 駐車場の案内はいいかげん 部屋は埃だらけ（特にベットの下、布団を和室に敷くと丸見え） 大浴場のエアコンは何年ものだろうと驚くほどの埃 できればどこかに買収してもらった方がいいホテルになるのでは？とさえ思いました ##### HASHIMOTO Stayed 1 night in Apr 2019 ### 6/10 Okay #### HIROKI May 5, 2019 Liked: Property conditions & facilities, room comfort Disliked: Cleanliness #### おおむね良好！ GWに宿泊しました。 細かいことは気にしないでEnjoyしましょう！！ ##### HIROKI Stayed 1 night in Apr 2019 ### 8/10 Good #### Verified traveller May 5, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Peaceful location. Relaxing spot ##### Verified traveller Stayed 1 night in May 2019 ### 8/10 Good #### Verified traveller Feb 24, 2019 Liked: Staff & service Disliked: Property conditions & facilities 税およびサービス料: 7,122 円 高すぎませんか？ これは、ホテルに支払う料金ではないですよね？ 今回の一番の不満足点です。 ##### Verified traveller Stayed 2 nights in Feb 2019 ### 10/10 Excellent #### Mom+6yrs Feb 17, 2019 Liked: Cleanliness, amenities, property conditions & facilities I lover the place, very, very beautiful. But staff don't speak english much. But the place it fantastic, it is so beautiful cover in snow breakfast and dinner are all inclusive, I didn't know until I find the place to eat . You need to mark advance booking, that all. If receptionist can information me that... I give 100% recommend but from my struggles it now 98% lol cuz the place is amazing. PS it very big. Food is very authentic not tourist style ##### Mom+6yrs Stayed 1 night in Feb 2019 ### 4/10 Poor #### Ｐｉｅちゃん Feb 4, 2019 Disliked: Cleanliness, property conditions & facilities, room comfort スキーに行った。フロント・夕食予約・クローク・レンタルなどの場所の配置が良くない。人が無秩序に右往左往する状態で非常に疲れる。リフトの割引券について聞くと『スキー場と経営母体が違うから何もない』等々こちらが『えっ？』と思う反応をするフロントの人もいる。白馬のグリーンプラザはこんなことはなかったから、がっかりした。上越では一流なのだから、もっとビシッとして欲しいと思う。 ##### Ｐｉｅちゃん Stayed 2 nights in Feb 2019 ### 8/10 Good #### Chia-Lin Jan 8, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort #### 以這樣的費用自助餐太簡單 床墊太老舊 ##### Chia-Lin Stayed 1 night in Jan 2019 ### 10/10 Excellent #### Verified traveller Jan 7, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was an incredible winter wonderland. Enjoyed our stay very much. ##### Verified traveller Stayed 1 night in Jan 2019 ### 2/10 Terrible #### taro Jan 1, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 金返せ～ チェックインに30分以上並んだあげく、部屋に入れず、待ちぼうけ 入った時間は17時 部屋はくずごみがあり 掃除機かけてない状態でした 食事も30分近く並んでやっと入れる始末 冷めたご飯やなれないバイト君 ホテル内での貸しスキーも1時間の行列 クロークも行列 とにかく行列しに行った旅でした 金返せ～❗ ##### taro Stayed 2 nights in Dec 2018 ### 6/10 Okay #### ロイヤルアフェア, 神奈川 Aug 27, 2018 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort プールやゴーカートまで歩いて行けるホテルで子供連れには最高裁だけど、部屋や廊下は古く少し臭いも気になる ##### ロイヤルアフェア Stayed 1 night in Aug 2018 ### 6/10 Okay #### MIKI Aug 13, 2018 Disliked: Cleanliness 部屋は、古さを感じてしまいました。 施設は、子供連れには最適でした。 ##### MIKI Stayed 1 night in Aug 2018 ### 6/10 Okay #### きよ, 日本 May 9, 2018 Disliked: Cleanliness, property conditions & facilities #### ビュッフェ形式の夕食は予約制なので早めのチェックインがお勧め 夕食込みのプランで宿泊しましたが、夕食はビュッフェ形式で5会場ほどあり、全てが予約制でした。18時前にチェックインしましたが、すでに1会場は予約で満席。残りの4つのうち1会場は、追加料金が必要。残りの3会場の予約は、全て(最終案内と思われる)20時半以降しか空いていませんでした。夕食込みのプランの場合は、チェックインを早めして、すぐ会場を予約することをお勧めします。 ##### きよ Stayed 1 night in May 2018 ### 8/10 Good #### Verified traveller Aug 13, 2017 #### Old but Ok hotel Its a huge hotel with all facilites. The rooms were ok, but you could see that it is an older hotel and could use some refurbishement. The restaurants on site was mostly buffet and not something to write home about. The area is fantastic though. ##### Verified traveller Stayed 2 nights in Jul 2017 ### 4/10 Poor #### JDSAVS, Vancouver, BC Jul 30, 2017 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Disappointed From outside the hotel looks grand and impressive, but once you enter it becomes the opposite. The room was musty and had the most uncomfortable bed I have slept on. The shower barely worked and there were cobwebs along the base of the bed and on the ceiling. Don't get me started on the restaurants. Terrible food. Inedible to be honest. I love all styles of Japanese food and have no food issues whatsoever, this food was straight up prison food at best. I would highly recommend avoiding this hotel if you can, especially at the price they charged. I will end on the one good note - the staff were kind, courteous and attentive the entire time. ##### JDSAVS Stayed 3 nights in Jul 2017 ### 10/10 Excellent #### toti, tokyo May 6, 2017 Liked: Staff & service #### The location is a100% perfect Splendid nature n you can rich the Japanese sea only by 90 mn driving. ##### toti ### 10/10 Excellent #### TATSUYA Apr 9, 2017 Liked: Staff & service, room comfort #### ファミリーでお勧め！ 4月頭に家族4人（夫婦子供2人）で利用させていただきました。建物がとても可愛く、受付の方もとても気持ちよく対応していただきました。到着が13時過ぎでしたが、そのままチェックさせていただき帰りもお部屋を長く使わせていただき大変利便よく過ごさせていただきました。全体的に経年劣化を感じましたが、目の前がゲレンデで子供連れにとっては何も不自由なく過ごせてこちらのホテルを利用させていただきとても満足しています。お子様とのスキー、スノボはオススメですよ！ ##### TATSUYA ### 4/10 Poor #### Peter Apr 6, 2017 Disliked: Staff & service, property conditions & facilities #### I wanted to enjoy this family focussed stay but... What I had hoped for in a first time snow stay with 2 young kids turned out to be rather disappointing. I had worked at Big White in BC Canada for a season and saw what a customer service oriented, family friendly resort experience was. This however was a disappointment the moment we left the check-in desk as that's where the only English was... There was nobody willing to speak English and there was no English signage, one outdated English menu, no English rental forms and time and time again we got overlooked only to have 'locals' looked after due to the lack of confidence from staff to attempt to communicate with us. I respect that we were in Japan and that it was their territory but we felt excluded, lost and confused. Eg: lined up for 20 min at the only lunch option only to be told there's a desk with a form (all Japanese!) that we had to put our names on... The actual snow was slushy and half the resort closed and only a couple of chairs spinning. Ended up leaving after just one night. Fortunately my 1 & 3 yr old kids didn't grasp any of this and did have a great time playing in the snow. We captured a few happy snaps but it certainly was nowhere near the experience of a REAL family focussed resort like Big White which is what I had hoped to share in Japan with the kids... If you're willing to learn Japanese for your trip, sure, give it a go but if not, stay away. It's outdated and not customer friendly. I will NOT recommend this to anyone who doesn't speak Japanese. ##### Peter ### 8/10 Good #### Verified traveller Feb 26, 2017 Liked: Staff & service #### Hassle free Super convenient with easy equipment and locker rental within the hotel compound. Staff speak very limited English though. ##### Verified traveller ### 2/10 Terrible #### 헐 Feb 3, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 금연실에서 담배냄새 엄청 많이 남. 프론트에서 영어 소통 잘 안됨.. 룸 써비스 기본 아니고 신청해야 해줌. 호텔이라기 보단 여관 시스템. ##### 헐 ### 10/10 Excellent #### Clement Jan 10, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Absolutely amazing for ski season I really enjoyed it and so did the boys, on Sen was there massage service was top notch lots of choices with food! Friendly people and authentic! Not touristy at all! ##### Clement ### 4/10 Poor #### Verified traveller Jan 3, 2017 Disliked: Cleanliness, property conditions & facilities, room comfort Very dated, smells damp and mouldy. Food wasn't great. Very convenient for skiing, as you're right on the hill. ##### Verified traveller ### 6/10 Okay #### Wai Yip Jan 2, 2017 Disliked: Cleanliness 露天湯泉很好；房間如裝修一下會好些。 ##### Wai Yip ## Expedia's Latest Trends ### Hotels > [Tokyo Disney Celebration Hotel](https://www.expedia.ca/Tokyo-Hotels-Tokyo-Disney-Celebration-Hotel.h21163232.Hotel-Information) > > [Park Hyatt Niseko Hanazono](https://www.expedia.ca/Niseko-Hotels-Park-Hyatt-Niseko-Hanazono.h38527384.Hotel-Information) > > [Konansou](https://www.expedia.ca/Fujikawaguchiko-Hotels-Konansou.h9145049.Hotel-Information) > > [Grand Chariot Hokutoshichisei 135°](https://www.expedia.ca/Awaji-Hotels-Grand-Chariot-Hokutoshichisei-135.h34745847.Hotel-Information) > > [Yumotokan](https://www.expedia.ca/Otsu-Hotels-Yumotokan.h7028149.Hotel-Information) > > [Courtyard By Marriott Kyoto Shijo Karasuma](https://www.expedia.ca/Kyoto-Hotels-Courtyard-By-Marriott-Kyoto-Shijo-Karasuma.h20518950.Hotel-Information) > > [The Ritz-Carlton, Okinawa](https://www.expedia.ca/Okinawa-Hotels-The-Ritz-Carlton.h5117262.Hotel-Information) > > [Kawaguchiko Hotel](https://www.expedia.ca/Kofu-Hotels-Kawaguchiko-Hotel.h12991356.Hotel-Information) > > [ASO Farm Land](https://www.expedia.ca/Aso-Hotels-ASO-Farm-Land.h11868090.Hotel-Information) > > [Fuji Marriott Hotel Lake Yamanaka](https://www.expedia.ca/Yamanakako-Hotels-Fuji-Marriott-Hotel-Lake-Yamanaka.h17705474.Hotel-Information) > > [HOSHINOYA Okinawa](https://www.expedia.ca/Okinawa-Hotels-HOSHINOYA-Okinawa.h40226148.Hotel-Information) > > [Fuji View Hotel](https://www.expedia.ca/Kofu-Hotels-Fuji-View-Hotel.h2333483.Hotel-Information) > > [Rusutsu Resort Hotel & Convention](https://www.expedia.ca/Niseko-Hotels-Rusutsu-Resort-Hotel-Convention.h3948188.Hotel-Information) > > [Hyatt Regency Tokyo Bay](https://www.expedia.ca/Tokyo-Hotels-Hyatt-Place-Tokyo-Bay.h35893302.Hotel-Information) > > [Fuji Speedway Hotel - The Unbound Collection by Hyatt](https://www.expedia.ca/Oyama-Hotels-Fuji-Speedway-Hotel.h82927328.Hotel-Information) > > [Wakakusa no Yado Maruei Ryokan](https://www.expedia.ca/Kofu-Hotels-Wakakusa-No-Yado-Maruei-Ryokan.h6136631.Hotel-Information) > > [Hotel Clad](https://www.expedia.ca/Gotemba-Hotels-Hotel-Clad.h38381266.Hotel-Information) > > [Fujisan Onsen Bessho SASA](https://www.expedia.ca/Kofu-Hotels-Fujisan-Onsen-Bessho-SASA.h14626817.Hotel-Information) > > [Fujisan Onsen Hotel Kaneyamaen](https://www.expedia.ca/Fujiyoshida-Hotels-Fujisan-Onsen-Hotel-Kaneyamaen.h14626290.Hotel-Information) > > [Oriental Hotel Tokyo Bay](https://www.expedia.ca/Tokyo-Hotels-Oriental-Hotel-Tokyo-Bay.h1041843.Hotel-Information) > > [Ooike Hotel](https://www.expedia.ca/Kofu-Hotels-Ooike-Hotel.h5620879.Hotel-Information) > > [La Vista Fuji Kawaguchiko](https://www.expedia.ca/Kofu-Hotels-La-Vista-Fuji-Kawaguchiko.h15976788.Hotel-Information) > > [Lakeland Hotel Mizunosato](https://www.expedia.ca/Kofu-Hotels-Lakeland-Hotel-Mizunosato.h10608801.Hotel-Information) > > [Fufu Kawaguchiko](https://www.expedia.ca/Kofu-Hotels-FUFU-KAWAGUCHIKO.h33760212.Hotel-Information) > > [Highland Resort Hotel & Spa](https://www.expedia.ca/Kofu-Hotels-Highland-Resort-Hotel-Spa.h990130.Hotel-Information) > > [Fuji Onsenji Yumedono](https://www.expedia.ca/Kofu-Hotels-Fuji-Onsenji-Yumedono.h9635420.Hotel-Information) > > [Nishiyama Onsen Keiunkan](https://www.expedia.ca/Hayakawa-Hotels-Nishiyama-Onsen-Keiunkan.h37148164.Hotel-Information) > > [HOTEL MYSTAYS Fuji Onsen Resort](https://www.expedia.ca/Kofu-Hotels-HOTEL-MYSTAYS-Fuji-Onsen-Resort.h16114229.Hotel-Information) > > [Kasuitei Ohya](https://www.expedia.ca/Kofu-Hotels-Kasuitei-Ohya.h13002262.Hotel-Information) ### Flights > [Flair Airlines](https://www.expedia.ca/Flair-Airlines-Flights.cF8.Travel-Guide-Airlines)