Exterior

Reviews of Hampton Inn & Suites Kenosha

2.5 out of 5
Hampton Inn & Suites Kenosha
7300 125th Avenue, Kenosha, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 280 out of 457 reviews" "
Rating 8 - Good. 105 out of 457 reviews" "
Rating 6 - Okay. 45 out of 457 reviews" "
Rating 4 - Poor. 19 out of 457 reviews" "
Rating 2 - Terrible. 8 out of 457 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you so much for taking time to fill out our survey, your feedback is invaluable. We are extremely happy that you enjoyed your stay with us. We look forward to your next visit in the near future. Have a great day!

10/10 Excellent

TheFamousJae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you so much for taking time to fill out our survey, your feedback is invaluable. We are extremely happy that you enjoyed your stay with us. We look forward to your next visit in the near future. Have a great day!

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting Kenosha.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 24, 2024
Thank you so much for taking time to fill out our survey, your feedback is invaluable. We are extremely happy that you enjoyed your stay with us. We look forward to your next visit in the near future. Have a great day!

10/10 Excellent

Flora

Liked: Cleanliness, amenities, property conditions & facilities
Very close and convenient to shopping and restaurants
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for taking time to answer our survey. We truly appreciate your business, and your feedback is invaluable. We are extremely happy that you enjoyed your stay with us. We look forward to your next visit in the near future!

10/10 Excellent

Rose

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for taking time to answer our survey. We are extremely happy that you enjoyed your stay with us. We truly appreciate your feedback and business. We look forward to next visit in the near future.

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t have any people to clean the room. You’d think for $180 a night they’d at the least have some people to clean the room and give clean towels. Terrible experience
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Thank you for taking time to answer our survey. Our sincerest apologizes that during the duration of your stay we were limited on housekeepers and were unable to accommodate you in the ways you needed. We are a company ran by humans and not machines, so there are times we may fall short in certain areas. Once again, our deepest apologies. We hope you will return so we are able to turn your unfortunate experience into a good one. If you have any further concerns, please feel free to contact the property and ask to speak to the Guest Services Manager. Thank you and have a great day!

10/10 Excellent

Keith A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hot tub except very slippery pool floor. Great stay overall.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for staying with us at Hampton Inn & Suites Kenosha. We are truly happy to know that you enjoyed your stay! Our sincerest apologies in regard to the pool area. This tends to happy when there's been a lot of activity in the pool. Thank you for making us aware; we will do our best to decrease this situation happening again. We truly appreciate your business and look forward to your next visit in the near future!

8/10 Good

Courtney

Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 25, 2024
Thank you for taking time to answer our survey. We truly appreciate your business, and your feedback is invaluable. We are happy that you enjoyed your stay with us. We look forward to your next visit in the near future!

8/10 Good

Lisa

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 21, 2024
Thank you for staying with us at Hampton Inn & Suites Kenosha. We are truly happy to know that you enjoyed your stay! We truly appreciate your business and look forward to your next visit in the near future!

10/10 Excellent

Denise, Oak Lawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though our refrigerator wasn't working and we found it odd that the bathroom didn't have an exhaust fan, everything else was wonderful.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 13, 2024
Thank you for staying with us at the Hampton Inn & Suites Kenosha. We are overjoyed that you enjoyed your stay with us. Our sincerest apologies about the inconveniences you encountered during the duration of your stay. We look forward to your next visit in the near future.

10/10 Excellent

Rafael

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 13, 2024
Thank you for staying with us at the Hampton Inn & Suites Kenosha. We are overjoyed that you enjoyed your stay with us. We look forward to your next visit in the near future.

8/10 Good

Emily

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were in town for a basketball tournament. It was easy access to both of the venues we played at plus a variety of restaurants and gas stations. The players and families enjoyed the pool area until it closed at 11pm. The breakfast wasn’t great but hotel breakfasts rarely are. So our only complaint was that the beds were not very comfortable even for the teens. They were too hard which made for a rough night sleep for everyone. Oh and I guess a few of the guys brought their Xbox and the Wi-Fi was not sufficient for them to play.
Response from Hotel Management on Dec 8, 2023
Thank you for taking the time to provide us with feedback for your visit. We are overjoyed that you enjoyed your stay with us. Our sincerest apologies in regard to the beds being uncomfortable. We are always looking to improve our guest experience and your feedback will certainly help. We look forward to your visit in the near future. Have a great day!

10/10 Excellent

Chenise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 26, 2023
Thank you for staying at the Hampton Inn & Suites Kenosha. We are happy to see that you enjoyed your stay with us. We look forward to your visit in the near future.

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Hotel Management on Nov 10, 2023
We are so happy to see that you enjoyed your stay with us. We look forward to your next visit!

10/10 Excellent

Ezequiel

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 3, 2023
We are so happy to know you enjoyed your stay with us. We look forward to your next visit in the near future.

8/10 Good

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 2, 2023
We are pleased to know that you enjoyed your stay with us. We look forward to your next visit in the near future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for your wonderful feedback! We look forward to your visit in the near future.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The rooms were very nice and the beds were comfortable. The breakfast was a plus
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 23, 2023
Thank you for taking the time to fill out our survey. We are so happy to see that you enjoyed your stay with us at our property. We look forward to seeing you in the near future. Thank you once again for your feedback!

10/10 Excellent

Kezia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Dependable Pick!
Check in was quick and smooth, room was clean and comfortable, and the breakfast was well stocked and tasty.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 23, 2023
Thank you for taking the time to fill out our survey. We are so happy to see that you enjoyed your stay with us at our property. We look forward to seeing you in the near future. Thank you once again for your feedback!

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Thank you for taking the time to fill out our survey. We are so happy to see that you enjoyed your stay with us at our property. We look forward to seeing you in the near future. Thank you once again for your feedback!

10/10 Excellent

Stu

Travelled with family
Best sleep we’ve had in a hotel. Rooms were clean and beds and shower were great. Wouldn’t hesitate to stay here again.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 17, 2023
Thank you for answering our survey. We are so happy that you enjoyed your stay with us. We look forward to your visit in the near future.

10/10 Excellent

Kelley, McGraw

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, staff was very friendly
Stayed 3 nights in Sep 2023
Response from Hotel Management on Oct 1, 2023
We are happy to know you enjoyed your stay with us. We're looking forward to your next visit in the near future.

10/10 Excellent

Ji yeon

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Breakfast was the best clean and
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 18, 2023
We are so happy to see that you enjoyed your stay with us!

10/10 Excellent

Kimberly

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 18, 2023
We are so happy to see that you enjoyed your stay with us!

10/10 Excellent

jon

Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 4, 2023
We are so happy to see that you enjoyed your stay with us. We're looking forward to your visit in the near future.

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 27, 2023
We are so happy you enjoyed your stay with us! We look forward to your visit in the near future.

10/10 Excellent

Khan, Chino Hills

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 23, 2023
We are extremely happy you enjoyed your stay with us. We look forward to your visit in the near future.

8/10 Good

Evan

Stayed 2 nights in Aug 2023
Response from Hotel Management on Sep 10, 2023
We are so happy to see that you enjoyed your stay with us. We look forward to your stay in the near future.

2/10 Terrible

Rebecca

Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 9, 2023
We are deeply saddened that you did not enjoy your stay with us. What could we have done to make your stay better? We are always looking to improve our guest experience and your feedback will certainly help.

4/10 Poor

Emma

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 8, 2023
Thank you for giving your feedback. We are deeply saddened that you did not enjoy your stay with us. We are always trying to improve our guest experiences so if you have any additional feedback that you would like to share in regard to what could have made your stay better, we would truly appreciate it. Thank you and have a great day!

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 28, 2023
Thank you so much for taking time to give your feedback. We are so delighted that you enjoyed your stay at our property. We hope to see you again soon!

6/10 Okay

Jessica

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 22, 2023
Thank you for taking the time to give your feedback. We're happy to see that you enjoyed your stay overall. Hopefully we can earn a 5/5 rating from you during your next visit. Have a great day!

10/10 Excellent

Noah, Anchorage

Stayed 2 nights in Jul 2023
Response from Hotel Management on Aug 8, 2023
Thank you for taking time to give your feedback. We are very happy that you enjoyed your stay at our property. Hopefully you will return soon. Have a great day!

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay. Clean. Staff was friendly.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 17, 2023
Thank you for taking the time to provide your feedback in regard to your stay. We are so happy to see that you enjoyed your stay with us. We look forward to your next visit in the near future.

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 3, 2023
Thank you for taking the time to give your feedback. We are extremely happy that you enjoyed your stay with us. We look forward to your visit in the near future.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 17, 2023
Thank you for taking the time to provide your feedback in regard to your stay. We are so happy to see that you enjoyed your stay with us. We look forward to your next visit in the near future.

8/10 Good

Kathy

Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 28, 2023
Thank you for taking the time to express your feedback. We are extremely happy that you enjoyed your stay with us. We look forward to your visit in the near future.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice staff.
Stayed 1 night in Jul 2023
Response from Tammy Turner - GM on Jul 11, 2023
We're so happy you enjoyed your stay!

6/10 Okay

Ike

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No good 1st impression!!
As 1st timers to their property, they should have provided us with a better view room. But instead, the put us with a view of their lower roof, nothing to view! No good!
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 17, 2023
Thank you for taking the time to provide feedback for your stay. Unfortunately, we have no way of knowing if this is the first time a guest is visiting our property unless we are told upon check in. Also, if you did not make us aware of your dislike of the view, we are unable to fix the issue. For future reference, if you do not like the view of your room, please make front desk aware so we are able to change your room if we still have your room type available.

10/10 Excellent

Debora S

Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 17, 2023
Thank you for taking the time to provide your feedback in regard to your stay. We are so happy to see that you enjoyed your stay with us. We look forward to your next visit in the near future.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 17, 2023
Thank you for taking the time to provide your feedback in regard to your stay. We are so happy to see that you enjoyed your stay with us. We look forward to your next visit in the near future.

4/10 Poor

Geylan, King George

Travelled with family
Disliked: Staff & service
The receptionist immediately informed us that there is no pool in the facility that is working. She sees that we have a dog coming in, leaving the hotel, and coming back, then she asks as hostile as possible" Is this animal staying in the room?" we answered yes because this hotel is pet-friendly right? She says "I don't make the rules here" The pet fee is $100 and you need to sign a paper. I have been in at least 5 other hotels from Seattle to Chicago, the pet fee at the most is $50.00. This is the most outrageous pet fee I have ever heard of for a low-star hotel like this in the middle of nowhere Wisconsin. Never booking with them again.
Stayed 1 night in May 2023
Response from Hotel Management on Jul 18, 2023
Our deepest apologies that your stay was not to your satisfaction. You spoke with one of the managers as you were departing to make her aware of the situation and a sincere apology was given, as well as a partial refund for the pet fee. An additional compensation would've been made, however, you booked with Expedia, and we are unable to modify third party reservations. Hopefully the customer service that was provided to you before departing was enough to make you reconsider, "never booking with us again" and return to the property, so we are able to earn a 5/5 rating from you. If not, we appreciate your business as well as taking the time to take our survey. Have a great day!

10/10 Excellent

John

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good stay and a nice property. They are pet friendly and have a brochure that lists any pet service you may need including emergency care.
Stayed 2 nights in May 2023
Response from Tammy Turner - GM on Jul 11, 2023
We're happy you enjoyed your stay and yes, we love our furry friends!

10/10 Excellent

Thomas, Holland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I am always happy with Hamptons, wherever they are, and use them a lot. Very reliable compared to some others at that price. Comfortable bed, reliable heating/cooling and decent free breakfast.
Stayed 1 night in May 2023
Response from Hotel Management on May 25, 2023
We are happy to know that you enjoyed your stay at our property. We hope to see you again soon!

10/10 Excellent

Nicole, Sainte Genevieve

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel in a great location. Traveling solo and with dogs, I always appreciate a well-lit, spacious parking lot with ample grass areas to potty the dogs, and this hotel was perfect for that. It is clean, quiet, and well maintained. The breakfast was perfect!
Response from Hotel Management on May 25, 2023
We are extremely excited to know you enjoyed your stay at our property. We hope you will be returning for a future stay soon.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and exactly as described. Quite pleasant. Very reasonably priced. Highly recommended.
Stayed 1 night in May 2023
Response from Hotel Management on May 25, 2023
We appreciate your kind feedback in regard to your stay at our property. We hope to see you again soon!

6/10 Okay

Jacob

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Booked a week and half in advance for a two queen suite room, only to be call on the day of my reservation and told they didn’t have the room, and was put in a single king room for 4 adults and two children. And apparently those rooms cost the same. Then when finally showed up to the place and asked for a couple more pillows we were told no we couldn’t get anymore and also that we couldn’t get a cot even because we “didn’t reserve one”
Stayed 1 night in Apr 2023
Response from Hotel Management on May 2, 2023
Hello Jacob,We reached out to you the day before you arrived to make you aware of the situation and you returned our call the following day. Unfortunately, you booked at our property but used a third party (Expedia) so although you booked a week and a half in advance you did not pay a deposit directly to us to guarantee your room type. Therefore, if someone comes in a few days before you arrive and pays for the room; they are entitled to that room until they depart. I do apologize that this information was not given to beforehand. Please always call the hotel directly after booking with our third-party companies so that all of your questions can be answered, and your concerns can be looked into. You were given the option to cancel your reservation or check into a King Suite and you decided to take the room. Being that you booked through a third party we cannot modify your reservation so we couldn't apply a discount to your reservation. Also, the rate is typically the same for all suites, whether it is a King or Queen. I do apologize once again for the inconvenience you and your family had to endure. We were sold out during the duration of your stay, so we were very limited on blankets, pillows, cots/rollaways, etc. We hope that you will return in the future so that we can give you and your family a better guest experience.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Hotel Management on Apr 28, 2023
We are extremely happy to see that you enjoyed your stay with us. We look forward to you returning to our property in the near future!

6/10 Okay

Janet

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The pool wasn’t working. The employees at the desk were very apologetic but the manager was a real “B”. She was interrupting the employees while they were talking to customers and talking down to them in front of all of us. She was not nice at all.
Stayed 1 night in Apr 2023
Response from Tammy Turner - GM on Apr 18, 2023
Hello, Thank you so much for your feedback. We apologize for the unexpected closing of the pool. Unfortunately there were items thrown into the pool by children causing it to have to be evacuated, filtered and disinfected. We really appreciate your business and we hope you will be able to visit us again.

2/10 Terrible

Amanda

Stayed 1 night in Apr 2023
Response from Hotel Management on May 25, 2023
It saddens us to know that you did not enjoy your stay at our property. We would love some feedback on what would've made your stay better.