Ratings based on 628 Verified Reviews

3.7 out of 5
82% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia-Verified Reviews
1 out of 5
by A verified traveller from London On.

Posted Jan. 24, 2020
THE SHOWER DID NOT WORK, BATHTUB TOOK 20 MINUTES TO DRAIN ,CURTAINS WERE STAINED AND SMELLED TERRIBLE. BATHROOM SMALL AND CRAMPED AND THE WHOLE ROOM IS VERY WORN.A GOOD CONTRACTOR STAY ROOM NOT GOOD FOR JUST A FEW DAYS STAY. VERY DISSAPPOINTED. NEVER STAY THERE AGAIN
3 out of 5
by A verified traveller from Barrie

Posted Jan. 18, 2020
It was nice, but the walls are paper thin(to be fair, my room had an adjoining room/door). I can here my neighbours every conversation, and the chime of they’re cell phones. Other than that my stay was good!
Comment from Hotel Management
Jan. 23, 2020 by Sara - Guest Relations Manager, Hotel Management
Thank you for your rating. We appreciate your comments and will address this with our engineering department.
5 out of 5
by A verified traveller

Posted Jan. 8, 2020
Comment from Hotel Management
Jan. 23, 2020 by Sara - Guest Relations Manager, Hotel Management
Thank you for your rating!
5 out of 5
by A verified traveller

Posted Jan. 7, 2020
Comment from Hotel Management
Jan. 23, 2020 by Sara - Guest Relations Manager, Hotel Management
Thank you for your 5 out of 5 rating!
4 out of 5
by A verified traveller from Oakville

Posted Jan. 1, 2020
Check in and out was fast. Kind onoisey on the 5 th floor due to hi winds
Comment from Hotel Management
Jan. 23, 2020 by Sara - Guest Relations Manager, Hotel Management
Thank you for your rating Ivan. We appreciate your feedback. Sara
1 out of 5
by A verified traveller

Posted Dec. 31, 2019
The smell of someone smoking weed was so strong both in the hallways and in our room for all the 3 nights that we had to use towels to block under our room door and open the window (in winter) just to be able to breath. Also we could hear someone screaming and cursing loudly for hours for about 3 nights repeatedly, my son was scared and couldn't sleep. I called the from desk and they offered to change our room but i was too tired at 1am to move. Staff very friendly and nice but hotel is old and need an upgrade. Good location.
Comment from Hotel Management
Dec. 31, 2019 by Sara - Guest Relations Manager, Hotel Management
Hello Bk, I am so extremely sorry to learn of your experience with us. We have a strict non smoking policy in place at the property and I want to put this right for you. Please call the property and ask to speak to me so that we can discuss your experience in more detail.
5 out of 5
by A verified traveller

Posted Dec. 28, 2019
Comment from Hotel Management
Dec. 31, 2019 by Sara - Guest Relations Manager, Hotel Management
Thank you for the great rating. All the best for the New Year!
5 out of 5
by A verified traveller

Posted Dec. 25, 2019
Comment from Hotel Management
Dec. 27, 2019 by Sara - Guest Relations Manager, Hotel Management
Thanks for rating us a 5 out of 5! Kind regards,
3 out of 5
by A verified traveller

Posted Dec. 23, 2019
Too much hallway in room. Small bathroom. No ceiling light other than at entrance to room resulring in very dark entry..
Comment from Hotel Management
Dec. 27, 2019 by Sara - Guest Relations Manager, Hotel Management
Thank you for your feedback. We are working to replace lighting in the property and hope you will notice an improvement should we have the opportunity to welcome you again.
5 out of 5
by A verified traveller

Posted Dec. 16, 2019
The only thing I would suggest is a garbage can by the area where the dogs go to the bathroom. That way we can dispose of the poo bags.
Comment from Hotel Management
Dec. 27, 2019 by Sara - Guest Relations Manager, Hotel Management
Thank you for your suggestions. Although we have two garbage cans outside, we may look into having a designated pet area in the New Year.