Lobby
Check availability

Reviews of Best Western War Bonnet Inn

2.5 out of 5
Best Western War Bonnet Inn
1015 S Haynes Avenue, Miles City, MT

Reviews

7.6

Good

Rating 10 - Excellent. 167 out of 508 reviews" "
Rating 8 - Good. 173 out of 508 reviews" "
Rating 6 - Okay. 78 out of 508 reviews" "
Rating 4 - Poor. 50 out of 508 reviews" "
Rating 2 - Terrible. 40 out of 508 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Okay
Stayed 1 night in Apr 2024

2/10 Terrible

Kassandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely wouldn’t recommend staying here. I booked here for the pool, hot tub, and fitness center specifically and eww. We did not use the pool, the hot tub was covered with floating black lint maybe, unsure, the door to enter the pool and fitness was busted so anyone could enter at anytime. The fitness center, nothing worked, the weight bench was held up by a chair, the cable machine didn’t work, the treadmill kind of worked, it had a massive run in the track so it was loud and very slow… the floors in the rooms were so creaky. To top it all off the cops were there a few hours Friday night, a local finally told us that’s the most sketch place to stay in miles city. I wish I’d have know because it was a huge wast of money unsafe and not clean no room to park our boat. The bathroom water after I showered the water water wouldn’t turn off, my husband tried, it stayed on running hot water continuously. I told front desk at check out and there wasn’t much concern.
Stayed 1 night in Apr 2024

4/10 Poor

Kathie

Travelled with group
Disliked: Cleanliness, property conditions & facilities
You have to go outside to get to the pool! It’s too freaking cold for that! Bathroom cleanliness wasn’t great at all.
Stayed 1 night in Mar 2024

8/10 Good

Tay

Stayed 1 night in Mar 2024

8/10 Good

tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service
The room was comfortable. It was difficult to adjust the heat. It was noisy due to street traffic. Had a good hot breakfast.
Stayed 1 night in Jan 2024

2/10 Terrible

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jenna

Stayed 5 nights in Dec 2023
Response from Sam on Jan 25, 2024
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Debra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for: cheap rate/cheap room
ugh .... the room was very dated. the wood floor under the carpeting made SO much noise when you walked on it! the bathroom floor had hairs collected in the corners. the continental breakfast was supposed to be ready at 6:30 and was not put out until close to 7. the room was 60 degrees when we got into it (it's December in Montana!) and we bumped the thermostat up to 72 while we went out to find supper. upon returning to the room (it was now warm) we turned down the heat to 68, yet the room stayed SO hot, we slept without the covers the entire night. It's a Motel, not a hotel: outside doors to the rooms and the guest that parked right in front of our room, started up his LARGE diesel engine at 6am and it was LOUD. you get what you pay for (it WAS a relatively cheap night), but we were not impressed.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nathan

Stayed 1 night in Dec 2023

2/10 Terrible

Belinda

Stayed 1 night in Dec 2023

8/10 Good

Heather

Liked: Staff & service
It was fine for a weary traveller
Stayed 1 night in Nov 2023

2/10 Terrible

Travis

Disliked: Cleanliness
Room bathroom not cleaned. Staff would do nothing to remedy room issues.
Stayed 1 night in Nov 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Bad
No one was there to check us in and no one ever came. I had called ahead to say I would be there at 10:00pm just so they new I would be a little later. They supposedly check people in until 12pm. Two guys were sleeping on the couch in the lobby. Had to pay for a different hotel.
Stayed 1 night in Nov 2023

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Could not stay here had to rent another room.
Bed smelled like pee. Had stains and dirt on carpet. Could not stay here had to find another room. No refund had to pay twice to sleep. I’d the worst hotel I’ve ever seen. And I book 1000+ rooms a year.
Stayed 1 night in Nov 2023

2/10 Terrible

Ryan

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When attempting to check in after driving for 12 hours there was no one at the front desk for over 30 minutes
Stayed 1 night in Nov 2023

2/10 Terrible

Waylon

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We left our rooms for some water and snacks. Cam back to the room and we were locked out for 9 hours. We had no clothes, no keys, no phones, no medications, and no toiletries. They wouldn't call a locksmith and the maintenance person didnt show up until nearly check out time. They finally called a locksmith and he go us in the room.

4/10 Poor

Carmela

Stayed 1 night in Oct 2023

2/10 Terrible

Branden

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Bathroom was dirty and had pee all over the toilet. The shower didn’t even work with such low pressure out of shower head, couldn’t even take showers.
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Lorie

Liked: Staff & service
Comfort
Nice location but room was stinky and bedding was scratchy room was big
Stayed 1 night in Oct 2023

6/10 Okay

BRIAN, Great Falls

Business traveller
Disliked: Amenities, property conditions & facilities
I had to park down the street. The parking lot is way too small for the number of rooms. The pool and hot tub are broken and look like they have been this way for a while.
Stayed 1 night in Oct 2023

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Staff was nice. Room had roaches.
Stayed 1 night in Oct 2023

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

linda

Liked: Staff & service
Disliked: Cleanliness
Nice staff and good breakfast. Nice room but furniture dirty. Bed was clean. Lipstick smears in bathroom. Good price and nice restaurant close by.
Stayed 1 night in Oct 2023

2/10 Terrible

Jack

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we checked into hadn’t been cleaned. There was a ton of animal hair all over the room. The beds were really dirty, looked like the sheets hadn’t even been changed.
Stayed 1 night in Oct 2023

10/10 Excellent

Jerrianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff was cordial and welcoming. Helpful with suggestions for dining.
Stayed 1 night in Oct 2023

6/10 Okay

keith

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Morning breakfast was not supplied correctly always out 2 morning stay only one person desk and cooking she needs help
Stayed 2 nights in Sep 2023

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeding our every expectation.
Clean and welcoming best describes our stay in suite. We opened the door, it was cool, the lights were on as we were greeted by our room. Breakfast was very good, one of the best we have ever enjoyed in a motel. Heck we could have had a bowl of chili as we checked in but declined choosing instead to enjoy a local restaurant. All in all, very pleasantly surprised by an older "landmark" motel in Miles City.
Stayed 1 night in Sep 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Klaus

Stayed 1 night in Aug 2023
Response from GM on Sep 8, 2023
Hi Dear,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 4062344560.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Ronnie PatelGeneral ManagerBest Western War Bonnet Inn

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the one night......
Stayed 1 night in Aug 2023

4/10 Poor

Barbara

Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
Carpet was stained and very dirty looking. Sheets were very thin and not even on bed correctly. When checking out lady behind counter didn’t bother to ask anything
Stayed 1 night in Aug 2023
Response from GM on Aug 22, 2023
Sorry for any inconvenience.

8/10 Good

Greg A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 22, 2023
Thank you

8/10 Good

Donnajeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 22, 2023
Thank you

6/10 Okay

Colette

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
A little on the dirty side.
Stayed 1 night in Aug 2023
Response from GM on Aug 22, 2023
Thank you

2/10 Terrible

Matthew John, ZUMBROTA

Travelled with family and small children, Travelled with group
Disliked: Amenities, property conditions & facilities
Nothing good to say. Hair in the tub, hair in the sink. Hot tub and pool are out of service, they were why we picked this hotel and they don’t work. Staff can’t help because they are not managers. Callled Best Western Corporate and they are working on it but I feel Expedia is responsible. Not pleased. Third hotel this summer that Expedia has listed incorrectly.
Stayed 1 night in Aug 2023
Response from Bianca on Sep 8, 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Phil

Disliked: Property conditions & facilities
This property is obviously independently owned and
Doesn’t come close to meeting BW standards.
Stayed 2 nights in Aug 2023
Response from GM on Aug 22, 2023
Sorry for any inconvenience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Aug 22, 2023
Thank you

4/10 Poor

Dan

Travelled with family
Disliked: Staff & service
Disappointed no pool!
Booked this for the pool. But upon arriving there is a sign at the desk that the pool is out of order. So had to disappoint the kids at the end of a road trip. Room key stopped working so had to have it reset. Breakfast was ok. Staff kept checking the food but did not replenish items such as milk and the omelettes. Instead of emptying the trash as it got full, he would move the paper plates from it into another less full trash container. We should have paid a little more to go across the street to the Sleep Inn. Parking is tight! Beware of parking in the corners as you can get blocked in by other vehicles. It’s all paved and facing the busy road. You have to go around to the side street to take your pet to a grassy spot.
Stayed 1 night in Aug 2023
Response from Nicole on Aug 18, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Heather

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Well the whole place had a really bad musty/moldy smell to it. We drove for hours and were looking forward to swimming with our 3 kids and it was closed and taped off. If I would've known all this I would've chose somewhere else to stay. I was very disatisfied. The shower also felt like you were going to fall through the bottom of it. It didn't feel clean to me
Stayed 1 night in Jul 2023
Response from GM on Aug 22, 2023
Sorry for any inconvenience.

4/10 Poor

Karen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff at front desk were very friendly, but the hotel room and the outside property were in rough shape. Outside, every garbage can was overflowing. In our room, the only things that had been cleaned were the linens and the refrigerator. The tub had mold, lots of hair, and the shower curtain was soaked and stained. Room smelled strongly of cigarettes. Towels were stained. I brought my own Clorox wipes and cleaned the bathroom, sink, floor, and all surfaces in the room. The wipes were brown after cleaning all of these areas. Carpet was definitely not vacuumed. Air conditioning worked, but smelled musty.
Stayed 2 nights in Jul 2023
Response from ronnie patel on Aug 5, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.