2/10 Terrible
Carlos
Dec 30, 2017
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK HERE
This must be the worst experience I've had booking a hotel (which is actually not a hotel but apartments). I was under the impression that this was in the address marked on the map but when I arrived I noticed that the address on the map was an office address and not the actual "hotel". Apparently they have apartments all over the city. I needed a hotel near the train station had booked something supposedly close enough and they ended up giving me something 30 minutes away by car. We agreed to meet someone there to give us the key at a certain time but after over an hour no one showed up and we were standing in the street all this time with our luggage. We called several times and no one answered. Therefore, we were forced to make other hotel arrangements and spend unnecessary additional cost. After 2 hours we got a call back and after explaining what happened we mentioned we had checked in to another hotel since no one showed up or answered our call. We asked for a refund after this terrible experience and they refused to give us our money back. Terrible service!!!!! We also asked Hotels.com to help us with this situation and they did not help us either. This "hotel" kept our full payment even thought we did not stay there and it was their fault. I do not understand why this "hotel" is still available to book in hotels.com after so many other people had similar experiences. Worst experience ever.
Carlos
Stayed 2 nights in Oct 2017