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Reviews of Montenapoleone Suites

Montenapoleone Suites
Via Santa Cecilia, 4, Milan, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 455 out of 609 reviews" "
Rating 8 - Good. 116 out of 609 reviews" "
Rating 6 - Okay. 24 out of 609 reviews" "
Rating 4 - Poor. 6 out of 609 reviews" "
Rating 2 - Terrible. 8 out of 609 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location of the property is amazing, very conveniently located near metro and shopping and dining options. Cleanliness was almost great, except for an open bottle of sparking wine in the mini fridge. Facilities were not great as far as air conditioning and sound/noise. They said there was a national directive that they couldn’t turn air conditioning on until after May though untrue for other hotels we stayed at on our trip. The HVAC only had a heat option but no fan, so we had to open the windows for air circulation, but when windows opened it was very noisy outside.
Stayed 2 nights in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

mohammad

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff were really nice and helpful but the bathroom in our room had a really bad smell and I gave the complaint to staff but they didn’t change the room nor fix the bad smell in the toilet.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot
Quiet, Clean, Safe, Comfortable Bed, Water Does Not Drain Well In The Shower (MOLDY SMELL), Secure Parking Near By, Close To Good Food, Site Seeing & Shopping
Stayed 1 night in Jan 2024

10/10 Excellent

Binbin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service starting from check-in, all staff were very fluent in English and all very friendly. The parking was quite nearby (200m walking) and priced very reasonably for that area in Milan. The area was actually less busy because it wan't next to the shopping malls, hoever, it was only a 600m walk to Monte Napoleone and other busy shopping areas, very convenient. Would definitely stay here again if was to visit this area in Milan, only downside perhaps is that during lunch time, lots of people from surrounding offices will come out for lunch so all small restaurants and sandwich shops are quite busy around noon time.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I recently had the pleasure of staying at the Montenapoleone Suites during our trip to Milan, Italy, and it was nothing short of spectacular. This boutique hotel offers a level of luxury that truly sets it apart, and its prime location within walking distance of iconic landmarks and attentive service made it a remarkable experience. The rooms themselves are an oasis of luxury and comfort. We stayed in a suite on third floor, which was impeccably clean and tastefully decorated with modern Italian style. The attention to detail was evident, and the room came equipped with all the amenities one could desire. The bed was incredibly comfortable. In summary, Montenapoleone Suites is an exceptional hotel that I would highly recommend to anyone visiting Milan. Its unbeatable location, luxurious accommodations, and outstanding service combine to create an unforgettable experience. It's the perfect choice for those looking to immerse themselves in the heart of Milan's culture and style. I can't wait to return to this hidden gem on our next trip to this beautiful city. Grazie mille, Montenapoleone Suites, for making my stay in Milan truly memorable!
Stayed 4 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023

10/10 Excellent

Abdul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, super clean rooms and great location for shopping and local dinning. Rooms were very also very large.
Stayed 1 night in Sep 2023

8/10 Good

Christine Ellenor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Elegance and space. Tall windows filling the rooms with light. Spare, elegant furnishing.
Stayed 3 nights in Sep 2023
Response from Abdou - Front Office Manager on Sep 13, 2023
Dar Christine,Dear AmalI would like to thank you for your positive evaluation and we look forward to having you back with us soon.Sincerely,

8/10 Good

Diana

Stayed 2 nights in Sep 2023

10/10 Excellent

Francesco

Travelled with partner
Liked: Amenities
Simply great
Stayed 2 nights in Aug 2023
Response from Abdou - Front Office Manager on Aug 11, 2023
Dear Francesco, We would like to thank you for sharing your experience at Montenapoleone suites. We are happy to read that you enjoyed our service and we would also like to thank you for the high rating with which you reviewed us. We hope to welcome you back to Montenapoleone suites soon, and we welcome this opportunity to send you our warmest regards.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great for a stayed in MILANO, the only thing I believe they are a little loud when they clean in the morning which is fine, not a big deal. Everything else is pristine. I strongly recommend it.
Stayed 2 nights in Jun 2023
Response from Abdou - Front Office Manager on Jul 6, 2023
Dear Gabriela,Thank you for sharing your experience at Montenapoleone suites and for the kind words of appreciation. We look forward to welcoming you back to Milan soon and send our warmest regards, Warm regards.

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading website
The website is very misleading: there is no fitness centre or spa. There was mo access to any pool either. The staff was lovely and the location was fabulous
Stayed 7 nights in May 2023
Response from Abdou - Front Office Manager on Jun 11, 2023
Dear Ashley,Thank you so much for taking the time to share your feedback with us. We are glad that you appreciated our location and our staff.Regarding your comments about the pool, I think you are mistaken because it does not say on our website that we have a pool or spa in our facility, however, we do have rooms with hot tubs, but the room you booked was a classic suite in the annex.We hope to welcome you again very soon and maybe you'll our rooms with a jacuzzi.We take this opportunity to send you our warmest regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Abdou - Front Office Manager on Jun 4, 2023
Dear Michael,Thank you for choosing Montenapoleone Suites and for leaving this high score.Warm regards.

10/10 Excellent

ROBYN

Stayed 6 nights in Apr 2023
Response from Abdou - Front Office Manager on Jun 4, 2023
Dear Robyn,Thank you for choosing Montenapoleone Suites.Warm regards.

10/10 Excellent

David, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made a last-minute booking here after deciding to ditch our final night in our Airbnb in Varenna to avoid taking the one hour train ride into Milan for our "Last Supper" tour, returning one hour by train to (off season) Varenna, and taking the same train again the following morning for our high speed train to Venice. Wonderful and classy suites, great location to the Duomo and high end shopping experiences. Carrefour basically across the street if your want to get some wine and food and have a lovely spread in your room.
Stayed 1 night in Mar 2023
Response from Abdou - Front Office Manager on Mar 20, 2023
Dear David,Thank you for choosing us during your stay in Milan, we sincerely appreciate your review rating us the top score which makes us smile and feel confident that our path is the one to follow and pursuit the excellence.We are glad to read you enjoyed our strategic loaction.Looking forward to welcome you soon again to your home in Milan we send our kindest regards.Warmest regards.

2/10 Terrible

Roberto

Stayed 1 night in Feb 2023
Response from Abdou - Front Office Manager on Mar 20, 2023
Thank you so much Roberto

8/10 Good

Olayinka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conveniently located a 5-10mn walk from the Milan shopping center and the Milan Cathedral. Staff was incredibly friendly, informative and helpful. Parking was a bit of challenge but at least they had an available option.
Stayed 1 night in Oct 2022
Response from Abdou - Front Office Manager on Nov 2, 2022
Dear Olayinka,We thank you for your kind words about our hotel. It makes us proud to know that we have conveyed such positive feelings to you.We hope we will soon have the pleasure of giving you a warm welcome back.

10/10 Excellent

nancy, port st lucie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so convenient to Milan. We took a walking tour with Viator and everything was close. The staff at this hotel are amazing, so helpful and so nice. Enjoyed my stay their.
Stayed 2 nights in Sep 2022
Response from Abdou - Front Office Manager on Oct 14, 2022
Dear Nancy,thank for this amazing review, we trully appreciate it.we are delighted that you enjoy your stay with us.Kindest regards.

4/10 Poor

Jeremy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was great and the public areas were clean and presentable. The staff were friendly and helpful. The property is let down by the maintenance of the room which was bordering on just plain bad. The curtain didn’t fit the window and so let in light along one edge. The curtain wasn’t blackout so the room was bright all night as the building across the road leaves the lights on. Shelves loose in bathroom, rotten exposed wood next to the bath in the room. Limescale to an unacceptable level around the shower door and around and under the sink and the tap was loose and flopped around next to the sink. The sink and bidet had sticky patches on them.
Stayed 3 nights in Sep 2022

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was very clean, spacious and had everything we needed (and more). Staff were very friendly and helpful and the location of the hotel was ideal for accessing the centre of Milan and the fashion district. We will be staying again.
Stayed 3 nights in Sep 2022
Response from Abdou - Front Office Manager on Sep 9, 2022
Dear George,Thank you so much for your amazing review, it was a pleasure to have you as guests.Looking forward to welcome you back in the future.Warm regards.

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, modern interior, excellent location - in walking distance of most things you will want to see for sure while in Milan.
Stayed 2 nights in Jul 2022
Response from Abdou - Front Office Manager on Aug 1, 2022
Dear Simone, Thank you for your lovely comment and we were delighted to have you with us... Thank you once again and hope to see you in the future.

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice in town hotel with convenient location to Milan Center. Comfortable bedding and the Jacuzzi worked well. Expensive parking. Would stay again.
Stayed 2 nights in Jul 2022
Response from Abdou - Front Office Manager on Jul 29, 2022
Dear Marc, thank you for sharing your score and we hope to have the opportunity of welcome you back in the near future. With kind regards

10/10 Excellent

Lone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed boutique hotel with Wonderful, helpful and kind staff. Our rooms were clean and spacious. Great location too!
Stayed 1 night in Jul 2022
Response from Abdou - Front Office Manager on Jul 27, 2022
Dear Lone, Thank you for staying at Montenapoleone suites and for sharing your experience with us. We are glad to read that you were happy with your stay and hope to welcome you in the near future. Warmest regards.

10/10 Excellent

James

Stayed 1 night in Jul 2022
Response from Abdou - Front Office Manager on Jul 27, 2022
Dear James thank you for choosing us and giving us this high score. Kindest regards

6/10 Okay

ashley

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Nice but very small room. Dirty floors and stains on the bed sheets. Bath towel was very old and falling apart-never replaced. We had no WiFi or TV (Netflix) the entire time we stayed there. The staff was very nice and tried to help but unsuccessfully.
Stayed 2 nights in Jul 2022

10/10 Excellent

Felix

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff, safe, convenient location to everything, will stay again
Stayed 4 nights in Jul 2022
Response from Abdou - Front Office Manager on Jul 19, 2022
Dear Felix, Thank you for sharing your experience with us after your stay. Hopefully we do have the opportunity of welcome you back. Kind regards

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property in a fabulous location
Spotless and extremely comfortable with an excellent Front Desk service. A superb location a few minutes away from the upscale Shopping streets, restaurants and cafes. A taxi stop around the corner. Espresso machine, excellent toiletries, a small sunny balcony, double glazed windows. Loved everything about it!
Stayed 4 nights in Jul 2022
Response from Abdou - Front Office Manager on Jul 13, 2022
Dear Carla, Thank you for sharing the review of your stay with us.We aim to make every experience with us a memorable one, so it is very rewarding to receive a message of satisfaction for our location, our rooms from a recent guest. It is also an incentive for our team members to continue with their efforts to uphold our high standards. We look forward to seeing you again. Warmest regards

10/10 Excellent

Hayden

Stayed 1 night in Jul 2022
Response from Abdou - Front Office Manager on Jul 19, 2022
Dear Hayden, Thank you so much for your high rating. Warm regards.

10/10 Excellent

Mari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Perfect distance from the business and train station. I wish they would have given us a heads up that there was a taxi strike so we could be better prepared.
Stayed 1 night in Jun 2022
Response from Abdou - Front Office Manager on Jul 7, 2022
Dear Mari, thank you for taking the time to leave your feedback. regarding the cab strike, we inform you that we had put notices in the hotel even inside the elevator, we apologize if we did not remind you at check-in. Looking forward to welcome you back in the future. Warm regards.

10/10 Excellent

serdar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel room
It was great to stay the second time in this hotel.
Stayed 2 nights in Jun 2022
Response from Abdou - Front Office Manager on Jul 7, 2022
Dear Serdar it is always a pleasure to welcome back our loyal customers. Thank you again for your visit and see you next time. Kindest regards.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing, I loved my stay here! The room was clean and beautifully decorated, and the whole fashion/design vibe of the hotel is perfectly in line with the beautiful area its in. The bed was comfortable, the hot tub a fun addition, and the staff were friendly and helpful. Great location within 5 minutes of the San Babila metro stop and in front of an express supermarket.
Stayed 2 nights in Jun 2022
Response from Abdou - Front Office Manager on Jul 7, 2022
Dear Catherine Thank you so much for your very kind words – we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care. It is very rewarding to know how much our guests enjoy themselves.We hope to be able to welcome you back very soon.”

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Milan 2022
Great hotel with excellent themed rooms. Very central to Milan and the duomo and excellent staff to assist with any needs. Spacious rooms
Stayed 2 nights in May 2022
Response from Abdou - Front Office Manager on Jul 7, 2022
Dear Adrian, thank you for the kind words. It was our pleasure having you here and we hope to hear from you again in the future. Best Regards,

10/10 Excellent

Gary M.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room suite was very nice. My wife said she could live there. Lol The service staff was excellent! Professional, friendly, helpful and kind.
Stayed 2 nights in May 2022
Response from Abdou - Front Office Manager on Jul 7, 2022
Thank you so much Mr Gary.for your kind words we really appreciate it. Hope you enjoyed the rest of your exciting holidays. We are daily doing our best to exceed our guests’ expectations and fulfil every customer’s needs. We wish you all the best and remain with sincerest. Thank you for staying with us. Best wishes!

10/10 Excellent

Tony Moberg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms and location was perfect
Stayed 1 night in Apr 2022

6/10 Okay

Alona

Travelled with family
Liked: Cleanliness, staff & service
Terrific service, location but interior is dated.
Wonderful and friendly customer service, however the room was definitely dated and pillows were synthetic foam. Location was great and fairly quite. The staff was very warm and accommodating in every way. The photos looked much better than the actual room. Hot shower and water pressure was great.
Stayed 5 nights in Apr 2022

10/10 Excellent

Alessandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Maha Abdullah

Stayed 2 nights in Sep 2021

10/10 Excellent

Jeremiah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were so welcoming and spoke English. They explained everything we needed to know. The hot tub
Stayed 2 nights in Aug 2021

10/10 Excellent

Tally

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Insane value, super luxurious
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would be nice to have an option to switch off the air conditioning. Being a light sleeper I found it too loud.
Stayed 1 night in Aug 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in Milan city center
We stayed here for 2 nights in late July 2021. Our stay was comfortable and lovely. I used the whirlpool tub both nights after walking around Milan during the day...it was wonderful. The rooms are great and have all you need for relaxing after a full day of sightseeing.
Stayed 2 nights in Jul 2021
Response from Elisa on Aug 3, 2021
Thank you Michael for giving us your time! We are really happy that you enjoyed all of our services, we look forward to hosting you again!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a clean, stylish hotel!
Had a really great stay at the Montenapoleone Suites. The location was an easy walk to the town center, the staff was very friendly, the room was very clean and set-up exactly as we requested with a baby cot and the couch made up for our toddler. Would stay here again!
Stayed 1 night in Jul 2021
Response from Elisa on Jul 21, 2021
Thank you Ashley for giving us your time! We are really happy that you enjoyed all of our services, we look forward to hosting you again!!!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family booked three suites and we enjoyed our stay very much. Great proximity to restaurants and attractions. The drinks in the mini fridge and the great in-room coffee were bonuses! The gentleman who checked us in was helpful and warm. I can't say the same for the lady at the front desk, but overall... a great choice from which to explore Milan and a good value for the price.
Stayed 3 nights in Jun 2021
Response from Elisa on Jul 1, 2021
Thank you for taking the time to write a review! We are very happy that you enjoyed all our services, we look forward to hosting you again!

10/10 Excellent

Andrii

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Elisa on Jul 1, 2021
thank you very much for the wonderful evaluation :-)

10/10 Excellent

Karen, New York

Travelled with family
Liked: Cleanliness, staff & service
Room was spacious, staff was so helpful. Our stay was so nice we stayed there twice
Stayed 1 night in Feb 2020

10/10 Excellent

NM, Wisconsin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beautiful property. Spacious and clean rooms. I would stay here again. 5 minutes walk to the Duomo and the Galleria. Very nice staff.
Stayed 2 nights in Feb 2020

10/10 Excellent

Adam, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a great location. The staff was very friendly.
Stayed 2 nights in Feb 2020