Exterior
Check availability

Reviews of Holiday Inn Milan - Garibaldi Station, an IHG Hotel

4 out of 5
Holiday Inn Milan - Garibaldi Station, an IHG Hotel
Via Ugo Bassi 1/a, Milan, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 119 out of 340 reviews" "
Rating 8 - Good. 144 out of 340 reviews" "
Rating 6 - Okay. 53 out of 340 reviews" "
Rating 4 - Poor. 15 out of 340 reviews" "
Rating 2 - Terrible. 9 out of 340 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ajay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Transport links and good service by Hotel team
Stayed 2 nights in Mar 2024
Response from Laura on Mar 28, 2024
Dear Ajay,thank you for choosing our Hotel for your stay in Milano.We thank you for your positive feeback and we hope to welcoming you bakc in future.kind regardsFo team

8/10 Good

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but nice and clean. 2 trams pass by, which is convenient. Luckily our window faced the inside court not the streets! Breakfast buffet is good and the servers are very kind. All the staff is very friendly and always happy to help. Being close to Garibaldi Station makes it easy to go to Malpensa airport and anywhere else! Thank you!
Stayed 5 nights in Jan 2024
Response from ASSISTANT GM LAURA on Mar 19, 2024
Dear Raquel,thank you for being our Guest.Your feedback is very important for us! it helps us to understand your satisfatction and how to improve our services. We really appreciate your positive comment to our Staff.We hope to welcoming your back and we wish you a lovely day!

6/10 Okay

T., Lewisville

Liked: Cleanliness, staff & service, property conditions & facilities
Even in a Jr. Suite the rooms were very small. The bathrooms even smaller. No washcloths provided as linens and none on property. “King” bed was a Queen at best. The staff were all amazing and attentive.
Stayed 7 nights in Jan 2024
Response from fr on Jan 31, 2024
Dear Guest, We would like to thank you for taking the time to complete the review in order to help us monitor the quality of our services. We were very sorry to learn that you were not satisfied with your stay at the Holiday Inn Milan Garibaldi. We have noted your comments and would like to assure you that we will look into the matter. Best regards,Filippo Raimondi General Manager

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena habitacion buen servicio del sttaf muy buen desayuno diria excelente facil transportacion al Domi...me gusto costo beneficio.
Stayed 2 nights in Dec 2023
Response from fr on Jan 31, 2024
Estimado Cliente, Deseamos agradecerle por haber dedicado parte de su tiempo a rellenar lo commentario, permitiéndonos así poder monitorizar nuestros servicios. Tomada buena nota de su juicio globalmente positivo, le agradecemos también muy sinceramente por habernos señalado lo que no ha considerado a la altura de nuestros estándares. Su opinión constituye una oportunidad para mejorarnos constantemente, a fin de satisfacer completamente sus expectativas durante su próxima estancia en uno de nuestros establecimientos. Esperando que vuelva nuevamente a visitarnos, le invío mis más cordiales saludos.Atentamente, Filippo Raimondi General Manager

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with our stay!
Stayed 3 nights in Dec 2023

10/10 Excellent

Mark

Stayed 3 nights in Nov 2023

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel but a fair bit of walking to see Milan
Lovely visit to Milan, staff on the front desk were very helpful and made some very nice recommendations for the local area. Stayed there with my family, Garibaldi Station is around a 15 minute walk from hotel which was difficult in the heat so we ended up doing a high volume of walking to get around Milan, I have no issues at all with the hotel other than that. We were only there for two nights, breakfast was very nice and the complimentary water was a life saver. The local area was nice and safe.
Stayed 2 nights in Aug 2023
Response from fr on Nov 20, 2023
Dear Guest, We would like to thank you for taking the time to complete the review. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. Best regards, Filippo Raimondi General Manager

10/10 Excellent

Michael, Beaumont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff. Great location
Stayed 7 nights in Oct 2023
Response from fr on Nov 20, 2023
Dear Guest, We would like to thank you for taking the time to complete the review. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. Best regards, Filippo Raimondi General Manager

4/10 Poor

OLIVER

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
HOLIDAY INN GIRIBALDI
Breakfast staff were engaging. A good selection of sweet cakes and sweet torten. The rooms aircon does not work and your rooms windows are electromagnetically locked by the front desk to keep thd mosquitos from coming inside.
Stayed 3 nights in Oct 2023
Response from fr on Nov 20, 2023
Dear Guest, We would like to thank you for taking the time to complete the review in order to help us monitor the quality of our services. We were very sorry to learn that you were not satisfied with your stay at the Holiday Inn Milan Garibaldi. We have noted your comments and would like to assure you that we will look into the matter. Best regards,Filippo Raimondi General Manager

8/10 Good

Oded

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very convenient one night stay in Milano
We stayed at the hotel for one night before a flight out of Milano. The hotel is located a few minutes walk from the Garibaldi station. The room was very clean and convenient. Breakfast was also good. Would stay here again.
Stayed 1 night in Oct 2023
Response from fr on Nov 20, 2023
Dear Guest, We would like to thank you for taking the time to complete the review. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. Best regards, Filippo Raimondi General Manager

8/10 Good

Paulo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from fr on Nov 20, 2023
Dear Guest, We would like to thank you for taking the time to complete the review. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. Best regards, Filippo Raimondi General Manager

10/10 Excellent

Aladin

Stayed 1 night in Sep 2023

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom is moldy. Shower water is not hot enough. Draining is blocked in the shower.
Stayed 1 night in Aug 2023

2/10 Terrible

Sukhdeep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare.
I fell in a tourist trip staying in this property. Many good this is said about this property and location is just untrue. The hotel is old. At night it is impossible to sleep because the rubbing of the whole build is so obvious. At one moment I thought it was an earthquake. I don’t need a fake apology from the hotel or staff. So don’t bother to reply. Good luck to whoever wishes to stay here.
Stayed 2 nights in Jul 2023
Response from fr on Aug 1, 2023
Dear GuestSorry about your bad stayEach of our rooms has two windows precisely to make them as soundproof as possible. Sorry to know that this was not enough for you.Regards

10/10 Excellent

Shimon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent
Stayed 5 nights in Jul 2023

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had problem with passport. It was valid until middle of October, but was not told by American Airlines until check in that I needed at least 3 month minimum on passport expiration so couldn’t fly to Italy. I explained this to Expedia and Holiday Inn that this was out of my control but they still charged me one night stay charge even though I wasn’t there.
Stayed 2 nights in Jul 2023

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was facing the road where the street car terminal was, and our room was constantly shaking. Also, the air conditioning wasn't enough to make the room comfortable. Staff were great and helpful. Laundry service available across the steet. Minutes from public traniit which was quite cheap for day passes.
Stayed 5 nights in Jul 2023

6/10 Okay

Ayesha

Travelled with family
Liked: Cleanliness, staff & service
Location was easy enough to get to the city by tram and just 10 min by taxi to Centraal Station or a five minute walk to Girabaldi station. There is nothing to do near the hotel but a short tram ride gets you to the main restaurant areas. The hotel sells tram tix at reception. The air conditioning doesn’t go below 24 degrees making it stifling in the room and very hard to get a good nights sleep. The manager was lovely and sent someone to have a look at the air conditioning for us but I think it’s just the way it’s set and there is nothing they can do.

10/10 Excellent

Muralidhara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. The staff is very helpful.
Stayed 1 night in Jun 2023

8/10 Good

Sebastian

Travelled with family
Liked: Staff & service, property conditions & facilities
This is a nice American chain hotel and we expected more as the price was on the high end, the rooms are well appointed, although the cleaning service could improve, the main issues were that the air conditioned was turned off at night to save energy and as it was a hot time it became very annoying, the other issue is that they keep the restaurant closed a very long part of the day following local dinner hours, but we expected them to also follow more American times. Being close to the Garibaldi station is very convenient as there are trains and metro service leaving for various destinations from there. The area has some nice local dining options.
Stayed 6 nights in Jun 2023

8/10 Good

Sebastian

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice American chain hotel close to Garibaldi station where you can get trains and metro to almost everywhere around and in Italy. The hotel is nice, the staff attentive, although we had a couple of issues like the air conditioned being turned off at night to save energy although we paid a premium for our room and the restaurant not being opened most of the day like local cafes, both last deals are not optional to our belief so will probably look for another hotel next time in Milan.
Stayed 1 night in Jun 2023

8/10 Good

Patrick

Stayed 3 nights in Jun 2023

4/10 Poor

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
Parking garage was hard to find. No direct entery from parking gargage to elevator. Difficult getting from parking garage to reception desk. Room was very small. Do not recommend this hotel.
Stayed 1 night in May 2023

6/10 Okay

Iram

Travelled with family
Liked: Cleanliness, staff & service
Too small room sizes
Stayed 1 night in May 2023

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Tong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy go around to major attractions by tram. Close to train station, but when first time arriving, it’s tricky to find the way as you have to go down the tunnel.
Stayed 5 nights in May 2023

8/10 Good

Jaikumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel team
They were very responsive and helped me change the itinerary at last minute. The hotel team was very good to help us get all the information on how to get around.
Stayed 2 nights in Apr 2023

10/10 Excellent

VIJAY KRISHNA, Wood Ridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Susana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the staff told us we can get the bottle water at the front door , the manager told us we are not supposed to get bottle water not until we are not checking out. He even said to us you took 7 bottles instead of 5 since we are only 5 but I told the guy nobody told us about all of this, he was very rude for looking out to see from head to toe. I feel like we have been discriminated. The bedroom that my sister staying has only 1 towel, no soap or toothpaste. Area around is dirty and smelly
Stayed 1 night in Mar 2023

8/10 Good

Jeane

Stayed 1 night in Mar 2023

4/10 Poor

savas

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fine for a few nights but bathroom dated
The room was a good size for a few nights and clean. There was a wardrobe with plenty hangers and plenty work space in the bathroom and room. The lights in front of the room mirror weren't much use. The bathroom was dated and had a bath rather than walk in shower, there were water marks from old leaks but it seemed in working order throughout our stay (changing between shower heads was temperamental). We reported immediately that our safe was not working and reception said that they would get new batteries but this didn't happen during our stay. One lift was out of use for our stay and the other was slow, being on the second floor we mainly used the stairs. The location was great with a tram stop around the corner and the reception desk were able to sell us some single use tickets until we could get a 3 day pass.
Stayed 3 nights in Jan 2023

4/10 Poor

Doctor Mohamed

Stayed 2 nights in Dec 2022

4/10 Poor

Josephine

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We got 2 single bed when my husband and i ordered a queen bed in a smoking room. We got a total opposite. We requested they change us but got a smoking room but we were told it is never a guarantee to have a queens bed!! The bathroom was filthy looks like hasnt had a good clean in a while and also the bed sheets smelt like someone already slept on them. As we were there to sleep 1 night and have already changed room once. However to pay £260 a night!! We expected better quality!! The breakfast was cold buffet. Croissants were not fresh. Only scrambled egg and over cooked sausages. Cold mushrooms and beans. I was very disappointed to say the least. Location was ok near train and trams and metro 4 min walk away. That weekend we had a train stike we found the reception was not at all helpful with givinv us directions of an alternative to get to the airport without paying another 104 euro for a taxi!!! All in all we didnt enjoy the experience.
Stayed 1 night in Oct 2022

6/10 Okay

Parinya

Liked: Cleanliness
Stayed 4 nights in Oct 2022

10/10 Excellent

Sarah

Stayed 4 nights in Sep 2022

8/10 Good

Helga

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 4 nights in Sep 2022

10/10 Excellent

Megan

Stayed 1 night in Sep 2022

10/10 Excellent

Nariman

Travelled with group
Liked: Cleanliness, staff & service
It is located in a hood neighborhood. Dorect streetcars take you to the Duomo
Stayed 1 night in Sep 2022

8/10 Good

SARENA

Stayed 2 nights in Aug 2022

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the hotel was conveniently located close to the train station.
Stayed 2 nights in Aug 2022

10/10 Excellent

Liron

Stayed 5 nights in Jul 2022

4/10 Poor

Paul

Travelled with partner
Disliked: Staff & service
Glad we only stayed one night… Rooms was ok but bathroom was a let down. It was outdated and not very functional The biggest let down was the front desk staff attitude. They looked down on us and talked to us badly when we asked them questions about taxi and hot water. Also people mentioned about front desk not picking up calls from rooms and that is true For similar price there is much better options
Stayed 1 night in Jul 2022
Response from FR on Aug 1, 2022
Dear Guest I'm really sorry reading your review I apologize for the attitudine that you felt from our staff, ususally our staff is one of the best rating service and I'm sorry that with you we were unable to dimostrate it Filippo Raimondi Hotel MANAGER

8/10 Good

Franz Stefan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and friendly reception
Stayed 1 night in Jul 2022

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service
Need better AC but decent room
It was a fine stay except the AC would barely blow. The room was a bit small For a family if 4 but it worked. It was clean just a bit hot. Shower was a bit outdated.
Stayed 2 nights in Jun 2022

6/10 Okay

Friedhelm

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Hashem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

6/10 Okay

Margie

Travelled with partner
Disliked: Property conditions & facilities
On our first day at the hotel there is no hot water in the shower and the shower head was clogged. We have to call for the service so we can take a shower.
Stayed 5 nights in May 2022