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Reviews of Hilton Garden Inn Milan Malpensa

4 out of 5
Hilton Garden Inn Milan Malpensa
Via Lazzaretto, 1, Somma Lombardo, VA

Reviews

7.2

Good

Rating 10 - Excellent. 232 out of 1002 reviews" "
Rating 8 - Good. 365 out of 1002 reviews" "
Rating 6 - Okay. 224 out of 1002 reviews" "
Rating 4 - Poor. 117 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

CathyOC, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have only good things to say about this property. It was conveniently located for our rental car location. They had shuttles to/from the airport. The property looked new or newly renovated, the room was large, clean and very comfortable. There was a restaurant on premises as well as a lounge/bar area. The staff were VERY helpful and courteous - and spoke many different languages.
Stayed 1 night in Feb 2020
Response from Paolo Guidi FOM on Feb 28, 2020
Dear, on behalf of all the staff at the Grand Hotel Milano Malpensa, we thank you very much for taking the time to share your experience. All the staff is committed to giving good moments to all our guests and what they write gratifies us and confirms that we are going in the right direction, We remind you that all our Hotel rooms are sanitized to guarantee a peaceful and comfortable journey, our Staff is prepared and at your disposal to support you in any need. Do not forget that, if you want to fill more protected, at the front office desk there is always a pack of hand sanitizer gel. Best Regards Paolo Guidi FOM

10/10 Excellent

Dr Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Convenient Hotel 15mins from Malpensa airport Transfer shuttle is provided. But must book 24hrs ahead. Excellent reception staff in particular Anna who is a star. Avoid 1st floor rooms as we find them to be tired and dusty Rooms on 3rd were brilliant.
Stayed 1 night in Dec 2019
Response from Paolo Guidi Fom on Jan 29, 2020
Thenk ypou veru much for your review.

6/10 Okay

Sweendwqg, milan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The gym was horrible, old poorly maintained machines a handful of weights and water in a vending machine that they charge 2 € for!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't know why so many negative opinions but in our case everything was in high level including free airport shuttle transfer
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

4/10 Poor

Vanessa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atention was great, the breakfast i like very much, and I thanks for all the help that l have recieved
Stayed 3 nights in Oct 2019

4/10 Poor

Benjamin

Disliked: Cleanliness, property conditions & facilities, room comfort
Lower your expectations
Lower your expectation and you’ll be fine. Serves a purpose but that’s about it. Would opt paying €50 more and staying at airport hotel (Sheraton). Closer by and looks nicer.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

cecil

Travelled with family
Overnight Stay
Great location to airport after missing our flight.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The price was right but the property is still 15 mins from the airport. The shuttle has a fixed schedule, not on demand so it didn't work for us. The hall reeked of dirty diapers and our room #108 started to smell like sewer gas around 2 AM, not from the bathroom but from the A/C vent. The bathroom mirror lights didn't work. The shower drain was very slow so it overflowed after just 5 minutes. The two pillows were micro-thin, literally an inch thick or less once you put your head on them. The A/C was locked at 25 deg C (77 F) too hot for me. So I used the hair dryer to heat the thermostat and make it think it was 100. Then the A/C kicked on. Only shampoo w/ conditioner combo, no plain gel soap. Lots of painting and wall repair needed in our room. Staff was very friendly but everything else was poorly managed. Spend a little more and stay at a hotel on the airport property if you want to save time. The management of this hotel needs to increase their budget for the basic minimum. If they already have the money they need then they should quit out of shame.
Stayed 1 night in Sep 2019

6/10 Okay

cecil

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The fact that you need to book the airport shuttle 24 hours in advance, or else you get charged, is ridiculous. And it is NOT stated in the hotel overview that you will be charged if not booked in advance. Overview says FREE airport shuttle. That’s it. It’s an airport hotel, the shuttle should be free no matter what time you book it.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom was spacious and comfortable and the bathroom also very was clean with lots of towels. Nice breakfast too so great value for money. Would recommend a stay there.
Stayed 1 night in Sep 2019

6/10 Okay

Amit, Madison

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
Safe was direct as I arrived. Ask to fix it and they did but next day I couldn’t open it so I had to wait for someone with keys to open and let me have my passport. Also - shuttle from the hotel is very good nut TO the hotel is a big problem.
Stayed 3 nights in Sep 2019

8/10 Good

Gary

Liked: Room comfort
Airport access with Italian village
Good choice for airport access. Not too long a walk to the village of Somma Lombardo for dinner. A little rough around the edges but clean and comfy enough for one night. Included breakfast is varied but basic. Order your coffee from the waitress, much better than the self-serve machine!
Stayed 1 night in Sep 2019

10/10 Excellent

malca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Natalie, Brooklyn, NY

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and check in was quick and easy. The room was spacious, clean and had everything we needed. Breakfast was great. I would definitely stay here again!
Stayed 1 night in Sep 2019

10/10 Excellent

Anna, Monmouth beach NJ

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent but they could manicured lawn better in the front of the entrance
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I would not rate this hotel as 4-star. The beds are quite old and showing basics only.
Stayed 1 night in Aug 2019

10/10 Excellent

Elisandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The AC does not work from the room; you have call in repeatedly to adjust the temperature which never got adjusted for us and we were too tired to deal with it any more. Also key card had issues for us; had to go to the front office multiple times to deal with that.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very good transportation to Malpensa Airport
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay, spacious room and very clean. Service was excellent and breakfast was good. Local area does not have much for restaurants so hotel restaurant is only option, food was ok, pizzeria was closed.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean sheets great One of the rooms smelled like smoke
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for a few hours after a late night arrival in Malpensa. Overall, very pleased with the hotel. The room was rather big and clean. Maintenance level was very good. Good breakfast. Staff attentive and nice. I cannot comment on the town itself as we left early. If you need a hotel for a night when in Malpensa - this is an excellent option. Recommended!
Stayed 1 night in May 2019

8/10 Good

FAWAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHG GRAND HOTEL TOP IN
Amazing stay , but its difficult to get some basic necessity's in easy access of walking distance..
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a hotel close to the airport as we were flying in a day ahead of our team. This hotel offered a free shuttle to and from the airport. The staff were friendly and accommodating. Clean rooms and nice breakfast layout.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable and close to the airport, also close to lago Maggiore, very frendly and helpfull staff, very convenient
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from friendly staff and a good vibe around thd hotel in general
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent. Also, they kept Pizza kitchen open late for arriving guests! And pizza was pretty good. Rooms clean. One slight disappointment: although free shuttle van picked us up at 9:30pm which was great, the free shuttle is booked for the morning so we have to pay for a cab. Not the end of the world, but would have been nice to have it in the morning too, or compensated for the can. Again, not a big deal, but you asked for my input, so there it is.
Stayed 1 night in Feb 2019

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. Front desk personnel were very helpful and polite, and spoke great English!
Stayed 1 night in Feb 2019

4/10 Poor

John, Salt Lake City

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good sized rooms (for Europe). Microwave available. Quick fix of plumbing problems.
Stayed 1 night in Feb 2019

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
All front desk employees spoke fluent English so jay was very helpful! Also just had good suggestions for places to go and how to get there
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Slightly dated and run down place, clean but lots of lime acale on shower head, food at restaurant disappointing
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Nov 2018

10/10 Excellent

vanesa

Great hotel
Stayed 1 night in Nov 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great place to stay! This was our last leg of our tour of Italy as a father and son duo. We stayed here for the last 4 days as it was close to the airport and all other areas we needed to visit. Easy check in and out. Friendly staff, comfortable rooms, great amenities.
Stayed 5 nights in Nov 2018

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 3 nights in Sep 2018

8/10 Good

Tem, U.K.

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient. Very close to airport. Provides free shuttle.
Stayed 1 night in Oct 2018

10/10 Excellent

Daile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018