We only stayed one night, however during that stay, first, the TV did not work so they had to bring in someone to fix it. Then my bed broke when I sat on it. We woke up in the morning after breakfast hours, however they completely shut down all food services except during breakfast, lunch, and dinner. So if you are hungry, too bad! The hotel is not located in Milan, it is just outside in an industrial area which means no food options close by and a taxi to get anywhere. In addition, the elevator we somehow always managed to get was broke so anytime you pressed the close button it automatically selected floor 3 so you had to make an extra stop. When all this was brought to the attention of the staff they didn’t blink an eye and when I objected to a few things they tried to blame me. Would never go back.