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Reviews of Comfort Inn and Suites

2.5 out of 5
Comfort Inn and Suites
801 Jbs Pkwy, Odessa, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 167 out of 392 reviews" "
Rating 8 - Good. 128 out of 392 reviews" "
Rating 6 - Okay. 42 out of 392 reviews" "
Rating 4 - Poor. 26 out of 392 reviews" "
Rating 2 - Terrible. 29 out of 392 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Shawn on Apr 14, 2024
Dear Josh, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Shahvir GandhiGMComfort Inn & Suites

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Great rate. Parking lot and landscaping need help!
Stayed 1 night in Apr 2024
Response from Shawn on Apr 9, 2024
Dear Mario, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

6/10 Okay

KIM

Stayed 3 nights in Mar 2024
Response from Shawn on Apr 5, 2024
Dear Kim, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

8/10 Good

Alan

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Comfortable beds, overall hotel condition can be improved. Convenient breakfast included
Stayed 2 nights in Mar 2024
Response from Shawn on Mar 29, 2024
Dear Alan, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024
Response from Shawn on Mar 20, 2024
Dear Julie, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

10/10 Excellent

Ricardo

Stayed 2 nights in Mar 2024
Response from Shawn on Mar 20, 2024
Dear Ricardo, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

8/10 Good

Jennifer

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stain on the floor
Stayed 1 night in Mar 2024
Response from Shawn on Mar 19, 2024
Dear Jennifer, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our first room smelled of sewer however the manager was great and switched us to a different room. This room then had poo smeared on the front of the toilet and there was no linens for the pull out couch.
Stayed 1 night in Mar 2024
Response from Shawn on Mar 12, 2024
Dear Michelle, Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

4/10 Poor

Ryan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Never cleaned the rooms. There was no hot water on the last night we were there. People were drunk trying to come into my room at 2am. Had to get a new key card every night as the one I had wouldn’t work. So annoying. Other people in my group had to do the same thing for there room. There are better hotels minutes away.
Stayed 3 nights in Mar 2024
Response from Shawn on Mar 12, 2024
Dear Ryan, Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shawn on Feb 21, 2024
Dear Dwayne, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shawn on Feb 14, 2024
Dear Maria, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

10/10 Excellent

terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shawn on Jan 20, 2024
Dear Terrence, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

8/10 Good

Marisol

Stayed 1 night in Jan 2024
Response from Shawn on Feb 6, 2024
Dear Marisol, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

10/10 Excellent

Robert

Travelled with partner
Stayed 1 night in Dec 2023
Response from Shawn on Dec 31, 2023
Dear Robert, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

10/10 Excellent

Kimberly

Stayed 2 nights in Dec 2023
Response from Shawn on Jan 4, 2024
Dear Kimberly, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

8/10 Good

Sigma Surveillance

Stayed 1 night in Nov 2023
Response from Shawn on Dec 12, 2023
Dear Steven, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Shahvir GandhiGMComfort Inn & Suites

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Shawn on Nov 20, 2023
Dear Ashley, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

4/10 Poor

Amelia

Travelled with partner
Liked: Amenities
Our room shower didn’t work, no upper light on mirror section. Blow dryer burn out. We not all this things in the morning when we were going to take a shower. They did offer another room but it was our only day there. It was clean and good area.
Stayed 1 night in Nov 2023
Response from Shawn on Nov 20, 2023
Dear Amelia, Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

10/10 Excellent

Fanny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shawn on Nov 15, 2023
Dear Fanny, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

4/10 Poor

Thomas

Business traveller
Disliked: Cleanliness
Filthy carpet stain carpet unpainted walls Towels or stain and dirty soda machine water machine and snack machine all three were in operative
Stayed 1 night in Nov 2023
Response from Shawn on Nov 20, 2023
Dear Thomas, Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

10/10 Excellent

Victor

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
It’s an older property. It’s probably ready for a remodel. But the place is clean and not bad shape. I would stay again.
Stayed 1 night in Nov 2023
Response from Shawn on Nov 8, 2023
Dear Victor, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Shawn on Nov 2, 2023
Dear Emmanuel, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2023
Response from Shawn on Nov 22, 2023
Dear Kimberly, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Shahvir GandhiGMComfort Inn & Suites

2/10 Terrible

Joshua

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shawn on Oct 29, 2023
Dear Joshua, Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

4/10 Poor

Christian

Stayed 5 nights in Oct 2023
Response from Shawn on Oct 23, 2023
Dear Christian, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Shahvir GandhiGMComfort Inn & Suites

6/10 Okay

Michael

Business traveller
Very average hotel. Breakfast was below average. Bed was very comfortable
Stayed 3 nights in Oct 2023
Response from Shawn on Oct 22, 2023
Dear Michael, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Shahvir GandhiGMComfort Inn & Suites

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Shawn on Oct 20, 2023
Dear Lauren, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue. Being asked to park across a busy street, with no light or pedestrian crosswalk.
Stayed 1 night in Oct 2023
Response from Shawn on Oct 20, 2023
Dear Mark, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities
ODESSA
We were very disappointed. We reserved a non-smoking room and the previous person obviously smoked a great deal. The cold water side of the bathroom faucet would not even give us a drip of water. And the bathroom sink light did not work at all.
Stayed 1 night in Oct 2023
Response from Shawn on Oct 6, 2023
Dear Paul, Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

6/10 Okay

Darrell

Stayed 2 nights in Sep 2023
Response from Shawn on Sep 30, 2023
Dear Darrell, Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX.I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

8/10 Good

Trace

Stayed 1 night in Sep 2023
Response from Shawn on Oct 20, 2023
Dear Trace, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like how it smelled
Stayed 1 night in Sep 2023
Response from Shawn on Sep 20, 2023
Dear Sherri, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Shahvir GandhiGMComfort Inn & Suites

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shawn on Sep 9, 2023
Dear Pat Ford, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Shahvir GandhiGMComfort Inn & Suites

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Shawn on Aug 28, 2023
Dear Leslie, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Shahvir GandhiGMComfort Inn & Suites

2/10 Terrible

Mike C.

Disliked: Cleanliness, staff & service, property conditions & facilities
These people are liars and thiefs they stole $270 dollars from me they put me in a room that smells like cigarettes and then said i smoked i dont even smoke.
Response from Shawn on Sep 7, 2023
Dear ......, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Shahvir GandhiGMComfort Inn & Suites

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Aggressive Housekeeping wants you out early.
House Keeping is a bit aggressive. The housekeeper knocked once and opened the door. After explaining we were not checking out yet she then left. Not even 20 min later they were back at the door.
Stayed 1 night in Aug 2023
Response from Shawn on Aug 25, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Shahvir GandhiGMComfort Inn & Suites

10/10 Excellent

Heinrich, Belmopan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Shawn on Aug 16, 2023
Dear Heinrich,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Shahvir GandhiGMComfort Inn & Suites

10/10 Excellent

Frans

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Aug 2023
Response from Shawn on Aug 16, 2023
Dear Frans, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Shahvir GandhiGMComfort Inn & Suites

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They refused to let a young adult check in that had his car towed and issues time, left him sleeping in car with a paid room
Stayed 1 night in Aug 2023
Response from SG on Aug 8, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

4/10 Poor

Xavier

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from shawn on Aug 6, 2023
Dear Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

2/10 Terrible

Angel

Stayed 1 night in Jul 2023
Response from Shawn on Aug 13, 2023
Dear angel, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectationsWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Shahvir GandhiGMComfort Inn & Suites

10/10 Excellent

Ryan

Stayed 1 night in Jul 2023
Response from SG on Jul 9, 2023
Dear Guest, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

2/10 Terrible

Alejandra

Stayed 1 night in Jul 2023
Response from SG on Aug 8, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from SG on Jun 28, 2023
Dear Guest, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

6/10 Okay

JOSE

Stayed 1 night in Jun 2023
Response from sg on Jun 28, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

6/10 Okay

Zachary

Stayed 1 night in Jun 2023
Response from SG on Jul 9, 2023
Dear Guest, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa.

4/10 Poor

Beatriz

Liked: Staff & service
Disliked: Cleanliness
The activation of the card key failed two times, I had to be up and down until the front-desk lady went up to the room with me. The furniture especially the mattress and the carpet need to be updated. The bathtub could be cleaner.
Stayed 1 night in Jun 2023
Response from SG on Jun 12, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging.Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

6/10 Okay

Josh

Stayed 1 night in Jun 2023
Response from SG on Jun 12, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging.Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

10/10 Excellent

Monty

Stayed 1 night in Jun 2023
Response from SG on Jun 12, 2023
Dear Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa

8/10 Good

Ward

Liked: Cleanliness, staff & service, room comfort
The rooms were clean. But the hallways were dirty
Stayed 2 nights in May 2023
Response from SG on Jun 12, 2023
Dear Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Comfort inn & Suites, Odessa, TX.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa