Hello Rizkallah, Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Best Regards, Gregory Polino General Manager

Hello Neil, Thank you for your generous feedback. Team members like Edmond are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit to W Miami, and we hope to welcome you again soon.Sincerely, Harrison Rose,Manager Front Office

Hello Carlos, Thank you for choosing W Miami during your visit. We appreciate you sharing how much you enjoyed our fantastic location. It was our pleasure having you, and we can’t wait to have you back!Sincerely, Harrison Rose,Manager Front Office

Hello Lilisbet, Thank you for choosing W Miami and for your kind review. We focus on providing connected and amplified service along with modern style, and we appreciate you acknowledging our efforts! We look forward to seeing you again soon.Sincerely, Harrison Rose,Manager Front Office

Hello Araceli, It is disappointing to learn we did not live up to our typical standards. You deserved a comfortable and rejuvenating visit, so we are sincerely sorry we did not deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve.Sincerely, Harrison Rose,Manager Front Office

Hello Brett, Thank you for choosing to stay with us and for sharing your experience. We are continually striving to creating a connected experience, and your feedback regarding areas where we could improve is much appreciated. It is disappointing to know you were not happy with the room condition while you were here. Thank you also for bringing these concerns to our attention, and this will be shared appropriately as we are continually striving to improve our guest experience on all levels. We apologize for anything other than an amplified stay, and we hope you will join us again so we can show you why we are a great choice when visiting the city. Thank you once more for being our guest; travel well!Sincerely, Harrison Rose,Manager Front Office

Hello Stuart, Thank you for taking the time to post your review. From your rating, it seems you had an overall pleasant experience with us. However, we regret not meeting some of your expectations and any inconvenience you experienced. Please know that the information regarding the restaurant closure due to remodeling is available on our hotel's website so our guests can have these details before booking with us. We would like to share that Panther Coffee, located in the Welcome Area, remains open. We hope to see you again at W Miami in the future. Sincerely, Harrison Rose,Manager Front Office

Hello Ozgur, Thank you for taking the time to leave feedback about your experience. We are truly sorry your sleep was interrupted by the noise issues during your stay. Our Welcome Desk is available around the clock; therefore, we are so sorry we were not aware of the noise concern, as we would have been happy to try and resolve the issue or move you to another suite. It is truly disheartening to know that you felt we lacked in many areas while you were here. Your feedback is valuable to us and will be shared appropriately with our team as it helps us look into the aspects that require improvement. Thank you again for choosing us, and we would love another opportunity to provide you with the inspiring, tailored experience you deserve!Sincerely, Harrison Rose,Manager Front Office

Hello Lindsay, Thank you for the great rating! We love that you had a wonderful stay at W Miami. It was our pleasure having you, and we look forward to your return.Sincerely, Harrison Rose,Manager Front Office

Hello Jeffrey, Thank you for the outstanding rating for W Miami. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed our energetic service and style as well as our fantastic location. Stop by again soon; we will be looking forward to it!Sincerely,Harrison Rose,Manager Front Office

Hello David, Thank you for taking the time to comment on your stay. It is great to know you were pleased with the service you received from our Talent and that you had a satisfactory visit. However, we regret that your time with us was anything other than perfect. We regret the inconvenience caused due to the disturbances and that your room did not meet your expectations. We will share your feedback with the individuals in our organization who are responsible for future improvement plans. It was our pleasure accommodating you, and we hope to see you again.Sincerely,Wendy Flamenco,Senior Operations Manager

Hello Basel, Thank you for staying at W Miami and for your wonderful rating. We are pleased to know how much you enjoyed your time with us and that we helped you feel at home during your travels! We hope you will join us again soon.Sincerely, Wendy Flamenco,Senior Operations Manager

Hello Gregory, Thank you for being our guest at W Miami and for letting us know you had an overall great time with us. Having said that, we regret your disappointment with the FIT not being operational during your visit. We are making every effort to reinstate our amenities to their full capacity to provide our guests with the exceptional visit we are known for. We appreciate your feedback and invite you to come back soon for the fulfilling experience you deserve. Sincerely, Wendy Flamenco,Senior Operations Manager

Hello Nadya, Thank you for staying with us during your visit to the area. Please accept our apologies for not providing you and your group with the connected and attentive service for which we are known. We have shared your feedback with the appropriate individuals and will use it to enhance our communication. We are grateful for your patience and hope you will give us another chance to show you our dedication to outstanding hospitality. Sincerely, Wendy Flamenco,Senior Operations Manager

Hello Benjamin, We are thrilled with your generous review, and we thank you for sharing your experience at W Miami! We love offering our guests luxury style, full of energy and access to the best of what our city has to offer. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit. Sincerely,Wendy Flamenco,Senior Operations Manager

Hello William, Thank you for being our guest and for the rating! It is wonderful to learn how much you enjoyed your time at W Miami and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Wendy Flamenco,Senior Operations Manager

Hello Renee, Thank you for staying with us and providing your feedback. We are truly sorry for not meeting your expectations and for your disappointment with our services as well as the overall upkeep of our hotel. We will share your comments appropriately as we are always looking for ways to amplify our guest experience on all levels, and we will use your feedback to improve moving forward. Thank you again, and we hope you will allow us another opportunity to show our commitment to providing you with an exceptional stay.Sincerely, Wendy Flamenco,Senior Operations Manager

Hello Amy, Thank you for the wonderful rating! We love that you had an unforgettable stay at W Miami. It was our pleasure having you, and we look forward to your return.Sincerely, Wendy Flamenco,Senior Operations Manager

Hello Jacob, Thank you for choosing us for your visit. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our services, and we are grateful for the honest rating. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Sincerely, Wendy Flamenco,Senior Operations Manager

Thank you for choosing W Miami. Your positive feedback is greatly appreciated. We look forward to the opportunity to host you again very soon!

Hello Regina, We appreciate you choosing us and providing rating about your stay. We strive to provide all of our guests a perfect and unforgettable experience; therefore, we are sorry we did not meet this goal during your visit. We appreciate knowing that you enjoyed your overall time with us, and we look forward to welcoming you back to the flawless stay you deserve the next time you are in the area.Sincerely, Wendy Flamenco,Senior Operations Manager

Hello Kelsey, Thank you for your recent stay at the W Miami and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon.Sincerely, Wendy FlamencoSenior Operations Manager

Hello Caroline, Thank you for choosing us for your visit. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our guest experience, and we are grateful for your honest rating. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Sincerely, Wendy Flamenco,Senior Operations Manager

Hello Klaudio, We appreciate you choosing our hotel. We want every guest to have a comfortable, seamless experience, and based on your rating, we may not have succeeded in your case. We hope you will give us another chance to provide you with the exceptional stay you deserve.Sincerely, Wendy Flamenco,Senior Operations Manager

Hello Yamilet, Thank you for sharing your experience with other travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our Style Department. Thank you for taking time out of your day to recognize our efforts. We hope you choose W Miami any time your travels bring you back this way.Sincerely, Wendy FlamencoSenior Operations Manager

Hello Anthony, Thank you for sharing your comments. We appreciate hearing about all the things we are getting right and also where we can focus more attention to amplify our guest experience. We regret, though, to know about your disappointment with our parking fees; we appreciate the feedback the feedback regarding the things you would change. We look forward to your next visit and wish you all the best with your travels.Sincerely, Wendy Flamenco,Senior Operations Manager

Hello Julie, Thank you for the fantastic review and for pointing out all the details that amplified your stay at W Miami. We appreciate you mentioning our inspiring location and limitless hospitality. Thanks again for your business and for choosing us while you were here for your business meeting. We are grateful for your feedback and can’t wait to welcome you back!Sincerely,General Manager

Hello Corinna, We are very sorry for not living up to your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Sincerely,General Manager

Hello Beril, Thank you for your review of our hotel. We are disappointed to know that our lack of room service was a source of frustration during your visit. Our Welcome Desk is always available to assist you and make the most of your stay, in the future, please do not hesitate to ask. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely,General Manager

Hello Andreas, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the dinnerware we use. Furthermore, we also apologize for the issues you had at our restaurant. We aim to give each guest the absolute best service possible; therefore, we are disappointed that this was not your experience. We have shared your concerns with appropriate individuals, and we appreciate your patience. We hope you will give us another chance; we would love to see you again.Sincerely,General Manager

Hello Christopher, Thank you for the lovely rating of W Miami. We are happy to know you enjoyed our great location and supreme service. However, we are sorry you felt we were lacking in some areas while you were here. We will share your comments with our team as we are constantly looking for ways to amplify our guest experience on all levels. We look forward to your next visit.Sincerely,General Manager

Hello Olga, We are very sorry that we did not deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us.Sincerely,General Manager

Hello John, Thank you for choosing us for your recent visit. We are truly sorry for not meeting your expectations and for the unsatisfactory service you received while you were here. We strive to provide excellent service from our Talent, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again.Sincerely,General Manager

Hello Joseph, Thank you for letting us know your visit to W Miami was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely,General Manager

Hello Samuel, Thank you for reviewing your stay with us. We are truly sorry to hear about the issues you encountered with the wheel service. Your description of a long wait and unprofessional conduct is disappointing, and this is not the standard of service we aim to provide. We want to ensure that our guests' experience is smooth and convenient, and it appears we fell short in this instance. Your feedback has been shared with the appropriate individuals, and we are working closely with them to address these concerns and ensure that such incidents do not recur. Please consider giving us another opportunity to provide you with the exceptional experience you deserve.Sincerely,General Manager

Hello Anna, Thank you for being our loyal guest, and for taking the time to share your feedback. Please accept our apologies for not meeting your expectations. As the cleanliness of our hotel is a key priority, we are disappointed to learn about the condition of your room. Please rest assured that your comments have been shared with our Talent to improve our guest experience. Our Welcome Desk is staffed 24/7 to answer questions and resolve concerns while you are here, so we hope you will give us another chance the next time your travels bring you this way.Sincerely,General Manager

Hello Aaron, Thank you for being our guest at W Miami. We love that you took the time to write about our fresh style and captivating atmosphere. Our rooms are a mix of engaging style and design with modern amenities to help our guests make the most of their visit. However, we are sorry your sleep was interrupted by noise from the street. Our Welcome Desk is always available, and we are ready and willing to help make you as comfortable as possible or move you to another suite. Thank you again for choosing us, and we would love another opportunity to provide you with a better experience!Sincerely,General Manager

Hello Miguel, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,General Manager

Hello Unser, Thank you for the perfect rating. We are glad you had a wonderful time at W Miami. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,General Manager

Hello Joshua, Thank you for being our guest at W Miami and for taking the time to write your review. We appreciate all of your feedback, the positive as well as the things that would have enhanced your experience. We regret your dissatisfaction with our destination fee. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to accommodate you in the future. Sincerely,Gonzalo Maggi BescosGeneral Manager

Hello Brian, Thank you for choosing W Miami during your visit. We appreciate you sharing how much you enjoyed your stay and our fab location! Our buzz-worthy downtown neighborhood includes world-class shopping, dining and tons of cultural attractions. It was our pleasure having you, and we look forward to seeing you again soon!Sincerely,Gonzalo Maggi BescosGeneral Manager