- Disliked: Staff & service, amenities, property conditions & facilities
Initially I was pretty excited to stay at this hotel. It looked great online and it’s in a great location. However, I was quite disappointed when it was time to check in. The front desk attendants were nice when I was actually able to find them. The front desk was often left alone with a line of guests building up. It was extremely hard to find someone to help you. The room was extremely small and cramped.The bathroom was so tiny to the point where the toilet was practically touching the sink. The shower water was constantly spilling onto the floor leaving a puddle after every use. The towels were stained and the washcloths were dingy. The rooms didn’t even have a phone to be able to call the front desk. I had to use my cell phone and be only hold forever just to speak to someone. Not sure what type of relationship the restaurant in there has with the hotel but neither party seemed to know what the other was about. I had to go back and forth between the two to get any answers on anything. The valet was ridiculously expensive and street parking was basically non existent leaving us no choice. The hotel is in a great location though. On ocean drive but away from the hustle and bustle and right across from the beach.