Your security deposit hold is released at check-out. If you used a credit card the funds release within a few days. If you used a debit card, it can take up to 3 weeks for your bank to release funds. The length of time depends on your banks policy. Please check with your bank if the funds have not been released. Please note, you will not see a refund, the hold will release.

Hello Harold McLeod,We apologize for any inconvenience caused by our renovation process. Your feedback is valuable to us as we strive to improve our facilities. We hope you will consider staying with us again in the future to experience the updated accommodations firsthand.

Hello Brendalee,We are thrilled to hear that you enjoyed your stay with us! Our team works hard to ensure that all our guests feel welcomed and have a comfortable experience. We look forward to hosting you and your family again on your next vacation.

Hello Rachel,I'm sorry to hear about your experience with the roaches. We appreciate your compliments about our staff and facilities. Rest assured, your feedback will be shared with our management team to address this matter promptly. Thank you for bringing this to our attention.

Hello Daine,We're glad you enjoyed our convenient parking and experienced our friendly staff during your stay. Should you have any further feedback or need assistance, please reach out to our management team directly. We appreciate your review and hope to welcome you back in the future.

Hello Philip,We appreciate your feedback and are glad to hear that the hotel met your needs during your stay. If you have any further comments or suggestions, feel free to contact our management team. Your input helps us enhance the guest experience.

Hello Nathalie,We appreciate you choosing to stay with us recently. Should you have any concerns or suggestions, please feel free to reach out to our team. We look forward to the opportunity to welcome you back in the future.

Hello Crystal,We appreciate your feedback on our accommodating staff and convenient shuttle service. While we're glad to hear you enjoyed the nearby eatery and the early check-in, we are sorry to hear you found the location isolated without your own vehicle. We aim to provide a comfortable stay for all guests and are pleased to have assisted with your early arrival.

Hello Jorge,We appreciate you taking the time to share your positive feedback with us. Our team is delighted to hear that you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to reach out to us directly. Safe travels and we hope to welcome you back soon!

Hello Jennifer,We appreciate your feedback on your recent stay. It's great to hear you found our airport pick-up and shuttle service convenient for your pre-cruise stopover. We apologize for any inconvenience regarding dining options, but we're glad you were able to find an alternative nearby. We take all guest comments seriously to improve our services.

Hello Vincent,Thank you for sharing your feedback with us. We appreciate your suggestion for glass or ceramic cups and additional utensils in the room for a better experience. We have noted your comments and will share them with our team for future improvements. Your input is valuable to us as we strive to enhance our guest experience.

Hello Celina,We are delighted that you found our shuttle service convenient during your stay. Your comfort and convenience are our priorities, and we hope it made your trip smoother. Please do not hesitate to reach out if you need further assistance with your transportation needs in the future.

Hello Yugeen,We apologize for any inconvenience you may have experienced during your stay. Please feel free to contact us directly to discuss any concerns further. We value your input and strive to make improvements for our guests' satisfaction.

Hello Francis, We appreciate your feedback on the bedding and will share your comments with our team for their awareness. Your comfort is important to us, and we strive to address all guest concerns promptly for future improvements. Thank you for bringing this to our attention.

Hello Tammy,We are pleased to hear that you found our staff to be kind during your stay. Our team works hard to provide exceptional service to all our guests. Should you have any further feedback or require assistance, please feel free to reach out to our management team directly.

Hello Heather,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our front desk staff and the cleanliness of our linen. We apologize for the inconvenience you experienced during your stay and thank you for bringing this matter to our attention. If you have any further concerns, please don't hesitate to reach out to our management team for further assistance.

Hello margaret,We're glad to hear you found our day staff friendly and helpful during your stay. We appreciate your feedback about the night staff and will address this internally. Should you have any further concerns, please don't hesitate to reach out to our management team.

Thank you for staying with us and your nice review.

Hello Jodi,We are thrilled to hear that you had a positive experience with our staff, rooms, and pool during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

Hello Ivor,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team is consistently working to maintain and improve our facilities for all guests to enjoy. Should you have any further concerns, feel free to reach out to our management for assistance.

Hello Daniel,We apologize for the inconveniences you encountered during your stay. We encourage guests to direct any concerns to our management team for further assistance with these issues. Thank you for taking the time to share your feedback with us.

Hello Ashley, We value your feedback and apologize for any inconvenience. Guest satisfaction is important to us, and we continually strive to enhance our facilities. Please consider contacting management directly with any further concerns. Your input is truly appreciated.

Hello Linda, We apologize for any inconvenience caused by the noise, and we appreciate your feedback which we will use to improve our services. We hope you give us another opportunity to exceed your expectations in the future.

Hello Yesenia,We're thrilled to hear you had a positive interaction with our team! Your kind words mean the world to us, and we look forward to welcoming you back in the future.

Hello JMichael,We're delighted to hear you had a wonderful stay with us! Please don't hesitate to visit us again in the future for another fantastic experience.

Hello Carolyn, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Keya,We are thrilled to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another memorable experience.

Hello Cynthia, We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We strive to provide exceptional service to all our guests and value your feedback.

Hello Shelley,We are pleased to hear that you enjoyed our shuttle service for the airport and cruise port. Your comfort and convenience are always our top priority. Should you have any further feedback or need assistance in the future, feel free to contact us directly.

Hello Kathy, We appreciate your feedback regarding the dining options, and we'll share this with our team for future improvements. For any further concerns, please do not hesitate to contact our management directly.

Hello Carolyn,We are pleased to hear that you found our hotel convenient and affordable, with comfortable beds and soft towels. It's great to know that we could provide you with a perfect stay before your cruise. Remember us for any future visits to the area.

Hello Frederick, We appreciate you choosing our hotel for your recent stay. Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable stay!

Hello ernest,We appreciate your positive feedback! It's wonderful to hear you had an enjoyable stay with us. Thank you for choosing our hotel, we look forward to welcoming you again in the future.

Hello Pamela,We're sorry to hear about your experience and regret that it did not meet your expectations. We value all feedback from our guests and will address your concerns with the appropriate teams for further investigation. Your comments will help us improve our services for future guests.

Hello Cathy,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We value all guest comments and use them as opportunities for improvement. If you have any further concerns, please feel free to reach out to our management team. Thank you for bringing these matters to our attention.

Hello Marie-Ange,We're delighted to hear you had an enjoyable stay with us! Should you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

Hello Chester,Thank you for sharing your feedback with us. We regret to hear about your experience and apologize for any inconvenience caused. Your comments have been noted for our continuous improvement. Should you wish to discuss this further, please reach out to our management team.

Hello Pierre,We appreciate your feedback on your experience and apologize for any inconvenience you encountered. Rest assured, we have noted your concerns and will address them accordingly for future improvements. Should you require further assistance with your refund, please reach out to Expedia directly for clarification on the status of your request. Thank you for bringing this to our attention.

Hello Brian,We apologize for any disturbances you experienced during your stay. Guest feedback helps us improve, so we appreciate you sharing your experience. Should you encounter any issues in the future, please don't hesitate to reach out to our management team directly for further assistance. Thank you for choosing to stay with us.

Hello YOLANDA,We are pleased to hear that you found our hotel convenient for your travels. We strive to offer efficient transportation services to ensure a seamless experience for our guests. Your feedback is valuable to us as we continuously work to enhance our guests' stay.

Hello Mary,We are pleased to hear that you had a positive experience with our shuttle service. Your recommendation means a lot to us. Thank you for choosing our hotel for your stay.

Hello Brianna,We are pleased to hear that you enjoyed the customer service during your stay. Guest satisfaction is our top priority, and we strive to provide exceptional service to all our guests. Should you have any further feedback or require assistance, please do not hesitate to contact us.

Hello margaret, We appreciate you choosing our hotel for your stay. If there is anything we can do to make your next visit even better, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable stay!

Hello Russell, We apologize if our hotel did not meet your expectations. Your feedback is valuable for our continuous improvement in maintaining our standards of cleanliness. If you'd like to discuss your experience further, please feel free to contact our management team. Thank you for bringing this to our attention.

Hello Jane,We're sorry to hear about your decision and regret any dissatisfaction you may have experienced. Your feedback is valuable to us, and we appreciate your time in sharing your thoughts. Should you wish to discuss your stay further, we encourage you to reach out to our management team directly.

Thank you for your review. Unfortunately we have to follow health department rules on pool operations and hours. We appreciate your business.

Hello Eric,We are delighted to hear that you enjoyed the cleanliness and updates in your room, as well as the convenience of our shuttle service for your quick airport stay. We appreciate your positive feedback and hope to welcome you back again soon.

Hello Tony,We appreciate your kind feedback regarding our courteous staff and clean accommodations. We look forward to welcoming you back in the future.

Hello Laura,We're delighted to hear that you found our check-in staff welcoming. We strive to provide a positive experience for all our guests. Your feedback is appreciated, thank you for choosing to stay with us.