While hotel’s views with 3 walk out patios and amenities were 5 star, we did not expect broken bedroom furniture, fraying patio furniture, decaying drapes from UV damage, a seriously clogged shower drain, a non-functioning televisions in both bedrooms, a random mix of used bathing products in the bathrooms, and repeated problems with valet service taking our assigned parking spot. Requests to fix issues were acknowledged but not acted upon except parking space. In the end we had a great time thanks to location and hotel amenities. Beautiful grounds ! Comparisons with a current presidential suite at the Ritz-Carlton are misleading b/c unit is so dated. Kitchen had a nice layout. Bring your own knives and wine opener if you want to do even basic food prep. No phone number was provided to reach “James.” Despite problems, unit was very clean and sheets were lovely Frette.