Overall our 4-night stay was great. We had a terrible first night due to other guests partying in the room beneath us until 2:30am; the room next to us came home at 3am and partied until 4:30am. It was during that time that I discovered that the phone (and TV) didn't work so I couldn't call to report the atrocious behavior. When I went downstairs to talk to staff at 3am, none could be found. The next day they credited $25 in food but since we occupied 2 rooms, that seemed paltry.
This hotel is in an excellent location! You can easily walk to all the wonderful restaurants, bars and cafes in Cocowalk and downtown CG. Also within easy walking to parks and the waterfront.
The hotel itself is beautiful. It is an architectural gem. Its interior design is delightful. The rooms were well-appointed, spacious, and very clean. The plants in the atrium are gorgeous and really set the mood for being in South Florida.
There is a pool on the top floor, along with a bar. The pool is definitely smaller than what the photos suggest. My 10 year old didn't like the pool area bc it has an adult vibe to it - close proximity to the bar, the music, and the small feel of the outdoor space. Pool hours are sunrise to sunset - would be nice to swim after exploring all day. Closing at 9 or 10pm would have been nice.
There was no front desk for check-in/check-out, but they did have staff with ipads to help assist with that. But a 5-star hotel should have a small desk at least with someone there 24/7.