Ratings based on 1,143 Verified Reviews

3.8 out of 5
73% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia-Verified Reviews
2 out of 5
by A verified traveller from Atlanta GA

Posted 16-Jun-2018
Freddy and the department manager Juan were so set and accommodating. However the front desk night and evening staff were absolutely terrible. During our first night at 1:00am we had an uninvited guest (huge cockroach) which I videotaped. I immediately called and the situation wasn’t take seriously. I was told the manager would contact me the next morning. Well that didn’t happen I had to find the GM to address my concerns. He tried over and over to place us in a smaller room without the same amazing view and or space we had in our current room. He also stated that the bugs were common because of the rain. I’m not sure where he is from or where he lives however cockroackers aren’t common anywhere. For some reason he was unable to refund our first night. Where was disappointing. The department manager tried a little harder he was more patient and extremely understanding. He was only able to refund our $75 resort fee. Spray our room because all other available options weren’t equal to our current accommodation. All in all I was extremely disappointed with the hotel. Also another roach was in the shower our last night. 😡😡😡😡😩😩😩😩
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 12-Jun-2018
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 9-Jun-2018
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, Texas

VERY NICE HOTEL VERY CLOSE TO THE BEACH

Posted 8-Jun-2018
The room was excellent, restaurant had excellent food and music.
3 out of 5
by A verified traveller from Columbus Ohio

Posted 23-May-2018
The hotel rooms look nothing like their website. There website also states there’s a $100 deposit that turned out to be $150. The room was out dated and dingy looking. Not Happy
3 out of 5
by A verified traveller

Posted 23-May-2018
Nice hotel close to ocean great location good for party goers. The downfall is the rooms have ROACHES. Gigantic cockroaches we had one in our room the first night in the shower early morning called front desk house keeper came and removed. Next day we came in to grab somethings and big cockroach on the rug we tried to kill it (epic fail lbs) we were to afraid to kill it but I loved our effort. It ran under a base board we informed maintenance of that do hopefully fixed. Next day we woke up and guess what?? Another dinosaur roach in the bathroom. We are literally traumatized at this point. Called front desk who called maintenance the roach was running so fast we stayed a whole can of OFF bug spray on it and it was still fighting for dear life. The maintenance men was scared to. The whole scene was comical I'm glad I have a very deep sense of humor. After that no more bugs. Pool was small but the view from the pool is beautiful. Staff was super nice and helpful and made sure we had a great stay. Free breakfast in the morning yay. Complimentary bikes and towels and chairs for the beach, loved my stay room kinda small also but whos really in the room in Miami? Get the roach problem fixed and this place is A1.
1 out of 5
by A verified traveller

Worse experience

Posted 20-Apr-2018
Breakwater hotel confirmed twice that my room was reserved. When I arrived, they said my room wasn't available for me. Luckily, Expedia was able to find me Blue Moon hotel which was a block away, and it was a better experience. Once I arrive at Blue Moon, they gave us a cold bottle water, and front desk was kind and help not as Hotel Breakwater hotel. The front desk at Breakwater was so rude and not helpful at all.
3 out of 5
by A verified traveller from Las Vegas

Close to the beach.

Posted 18-Apr-2018
Boutique hotel that’s close to everything. That’s it!! Food, drinks and other amenities lack. I will not stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveller

excellent locale...walk to everything

Posted 3-Apr-2018
beach - party - barely clothed woman...lots of alcohol - not for kids or elderly
1 out of 5
by A verified traveller

Rude staff and loud music until 3AM

Posted 2-Apr-2018
Pros: NA
Cons: Yes, respect the guests
They were so inconsiderate to check in at 2:30PM. Told to wait until 4PM. So we were waiting in the lobby and around 3:15PM new guests came and started checking in without any problem. They are simply ignoring us. They can see us but simply neglecting us i don't know i call that as a discrimination especially front desk person Dana and manager. At 4:15 again i have asked for checked in, i was told to wait in the line even though i was waiting there for 1:30hrs. They were treating us like we are staying free. We booked our hotel through Expedia, it didn't come as a free one. Because of all this we missed our reservation and couldn't make planned trip. Nigh time they are playing loud music until 3AM, we couldn't able to sleep at all. You can hear all the noise in the hallway, rooms are so tiny and shallow.