Ratings based on 543 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Horrible in all aspects

Posted 28-May-2016
Horrible staff, dirty room and dont look at the pic you see at the time to choose the kind of room, I choose a room with view and when I get there they told me that they dont have that kind of room with view....
4out of 5
by A verified traveller

Lekker zwembad, direct aan zee

Posted 18-May-2016
Ligt net buiten het drukke deel van South Beach, wel een taxi os bus nodig om daar te komen. Hier is zelf weinig gezelligheid, wel lekker rustig
4out of 5
by A verified traveller fromVirginia

Nice hotel close to the beach and action

Posted 12-May-2016
Parking is epensive $32 self parking $36 valet Staff is friendly and accommodating
1out of 5
by A verified traveller fromsouth Beach, Miami

Terrible hotel with false advertisement

Posted 5-Apr-2016
Terrible hotel don't book Staff is rude, rooms are dirty for $300 night it's not worth it Hotel has non refundable policy so we get screwed
3out of 5
by A verified traveller fromDC

Train your staff to be nicer

Posted 3-Mar-2016
I have submitted another review with specifics. I had two reservations in my name.
3out of 5
by A verified traveller fromDC

Could be better if the staff was better

Posted 3-Mar-2016
Pros: The hotel itself was good
Cons: Better staff
Location: It's Miami! Enough said
Personally everything went well, however I noticed couple issues that really annoyed me. I reserved two rooms, with different names. A front desk agent misread my friend name, under whom one of the reservation was made. Errors happen, but somehow the agent prefered to ignore that even when she was called out. My friend felt offended. But the worst part was later! I was at the bar, and the service was slow, but I'm not a complainer. What shocked me was how badly another customer was treated. Probably it was race motivated. I was well treated by the bartender, but the black couple who came after me and sat by my side were mistreated. It took much longer for them to order (they saw my food and asked for the same). The food came different than requested. And the bartender pretty much did not care. He added more rudness to the matter offending the couple who called in for the manager. It didn't seem like the problem was correctly solved. They remained very upset. I must say, one front desk agent was SUPER nice, his name was Andrew. I'll refrain from putting the others names.
5out of 5
by Ari fromNY

Great Stay

Posted 29-Feb-2016 on Hotels
We had a very relaxing time here. Once we needed more towels and they came within 5 minutes. Great service. Would definitely stay again (I have been there on 4 different occasions).
3out of 5
by David fromBoston, MA USA

Watch your Credit Card Charges!!!!

Posted 29-Feb-2016 on Hotels
When checking out there was a charge of ~$40 on my credit card. I had not charged anything to my card and challenged it with the front desk. The guy said he would take care of it, yet now it shows up on my CC bill. Now I have to fight with the CC company regarding the fraudulent charge. I would not stay here again!!!! Other than that, it was right on the beach but far away from EVERYTHING else. The rooms were very dated!
2out of 5
by Lorenzo

Posted 28-Feb-2016 on Hotels
The hotel is in a great location but needs a lot of work and remodeling. Good for the area but definitely shows signs of aging.
3out of 5
by Maria Ximena fromSantiago Chile

Impresionada

Posted 23-Feb-2016 on Hotels
Lo malo es que estaban haciendo reparaciones en mi piso y me caí al suelo porque pusieron un cartón levantado en el suelo a la salida del ascensor, avisé y nunca me dijero nada , ni siquiera una disculpa, muy fea la actitud. El desayuno muy pobre y mal atendido para la calidad del hotel.no lo recomiendo y no volveré.