Ratings based on 533 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller from south Beach, Miami

Terrible hotel with false advertisement

Posted 5-Apr-2016
Terrible hotel don't book Staff is rude, rooms are dirty for $300 night it's not worth it Hotel has non refundable policy so we get screwed
3 out of 5
by A verified traveller from DC

Train your staff to be nicer

Posted 3-Mar-2016
I have submitted another review with specifics. I had two reservations in my name.
3 out of 5
by A verified traveller from DC

Could be better if the staff was better

Posted 3-Mar-2016
Pros: The hotel itself was good
Cons: Better staff
Location: It's Miami! Enough said
Personally everything went well, however I noticed couple issues that really annoyed me. I reserved two rooms, with different names. A front desk agent misread my friend name, under whom one of the reservation was made. Errors happen, but somehow the agent prefered to ignore that even when she was called out. My friend felt offended. But the worst part was later! I was at the bar, and the service was slow, but I'm not a complainer. What shocked me was how badly another customer was treated. Probably it was race motivated. I was well treated by the bartender, but the black couple who came after me and sat by my side were mistreated. It took much longer for them to order (they saw my food and asked for the same). The food came different than requested. And the bartender pretty much did not care. He added more rudness to the matter offending the couple who called in for the manager. It didn't seem like the problem was correctly solved. They remained very upset. I must say, one front desk agent was SUPER nice, his name was Andrew. I'll refrain from putting the others names.
1 out of 5
by A verified traveller from Miami

Wrong room and hour waits!

Posted 17-Feb-2016
Pros: The breakfast.
Cons: Giving guest's their correct rooms!
Location: Boat show and the beach.
First off I booked a room that was suppose to have the Ocean View, paid 100 dollars extra just for that. When i get to the hotel at 9PM. they tell me and my pregnant wife that the room isn't ready because someone had a late check out around 4. So they didn't finish cleaning the rooms until almost 11pm. Just wasn't the type of stay we wanted or paid for, I'll definitely stay at a different hotel and never this hotel again, just wasn't worth the hassle and inconvenience.
2 out of 5
by A verified traveller

Posted 6-Feb-2016
My room smelled. The internet didn't work. The gym had broken equipment.
1 out of 5
by A verified traveller from A

Terrible

Posted 23-Jan-2016
This was the worst experience we've ever had. We travel often and will never go back to this hotel. The springs were coming out of the beds we had to request another mattress. The windows were screwed shut on the frames so we couldn't open the window. There was mold in the room. It was terrible. It was it was loud people running down the hallway screaming worst experience ever
3 out of 5
by Douglas

Posted 20-Jan-2016 on Hotels
Valet Parking and bellman service was horrible
1 out of 5
by jacqui from MELBOURNE

DISAPPOINTING

Posted 20-Jan-2016 on Hotels
STAFF AT RECEPTION WERE UNHELPFUL, ROOMS ARE OLD AND NEED A MAKEOVER- WE PAID QUITE ALOT TO GET QUITE A LITTLE BEACH ACCESS WAS GOOD BUT NO LOUNGES SUPPLIED ON BEACH WE HAD TO PAY FOR THEM FROM A PRIVATE HIRE CO. DISAPPOINTING
3 out of 5
by Adriano

M. Beach

Posted 17-Jan-2016 on Hotels
Infelizmente um hotel deste padrão não oferece frigobar nos quartos e o meu quarto era conjugado transformado em quarto normal.... Pouca privacidade.
4 out of 5
by Elimelech

This traveller left a rating score only Posted 16-Jan-2016 on Hotels