Sheraton is awful!
Posted 19-Jul-2016 on Hotels
My girlfriends and I booked the sheraton for our weekend trip to Miami.. The hotel did not get our booking correct, we were not give a balcony room although we had booked one. They would not accommodate our requests to move to a balcony room and stated the entire hotel was sold out, so we sucked it up and went to the standard double room. Upon our arrival we were hit in the face with a SWELTERING, tiny room. The room temperature was above 90. We called the front desk and explained the problem only to be dismissed very quickly by rude staff again stating the hotel was sold out. They sent up the maintenance man who said he fixed it after trying for less than 10 mins. Three hours later room was still insanely hot, so we demanded a manager come up to check it out. Finally, two managers came and confirmed that the room was indeed unbearable and we weren't just complaining for no reason. Another 6 hours later, at around midnight, we were given a new room an "upgrade" to a suite - which was honestly a standard size room (whereas the first room which was supposed to be standard) was a sardine can size. The staff left our luggage in the lobby for hours before bringing it to our room at midnight and said they didn't know who it belonged to so they couldn't move it to a safe place. The staff was rude, the hotel is rundown, the rooms are tiny, the bars are gross, the pool water was disgusting. This hotel was just not good. I'd spend a little bit more of the money and stay elsewhere.