Indoor pool, outdoor pool, cabanas (surcharge), pool umbrellas
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Reviews of Delano South Beach Miami

3.5 out of 5
Delano South Beach Miami
1685 Collins Ave, Miami Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 515 out of 999 reviews" "
Rating 8 - Good. 259 out of 999 reviews" "
Rating 6 - Okay. 121 out of 999 reviews" "
Rating 4 - Poor. 53 out of 999 reviews" "
Rating 2 - Terrible. 51 out of 999 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Marie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not only were the beds small (not double beds like advertised), one of them was broken. Never reached the front desk every time we tried to call down.
Stayed 2 nights in Mar 2020
Response from Brittany B. on Mar 9, 2020
Dear Marie, We appreciate your feedback as it will help us to make improvements to our customer service and property in the near future. Please know your feedback has been shared with our management team and will be addressed immediately. Best, Brittany Bergman Manager on Duty

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Brittany B. on Mar 9, 2020
Dear Guest, Thank you for the rating! Best, Brittany Bergman Manager on Duty

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Brittany B. on Mar 9, 2020
Dear Guest, Thank you for the rating! Best, Brittany Bergman Manager on Duty

10/10 Excellent

BobandDavid, Washington, DC

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a very beautiful hotel with wonderful facilities. The pool is gorgeous, we had excellent breakfasts and poolside lunches, and the staff was wonderful. We'll definitely return.
Stayed 5 nights in Mar 2020
Response from Brittany B. on Mar 9, 2020
Dear BobandDavid, Thank you for the wonderful review! We look forward to welcoming you back again soon! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Brittany B. on Mar 9, 2020
Dear Guest, Thank you for the rating! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at Delano hotel, very professional and friendly people working there, front desk people are great, restaurant staff are super nice and fast , guys who’s doing valet parking are polite and very nice. Thank you , we will come back again
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2020
Response from Brittany B. on Mar 9, 2020
Dear Guest, Thank you for the rating! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Fleur

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Brittany B. on Mar 9, 2020
Dear Guest, Thank you for the rating! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Brittany B. on Mar 9, 2020
Dear Guest, Thank you for the 5 star rating! Best, Brittany Bergman Manager on Duty

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The restaurant, pool and bar were good and the patrons were respectful and polite. The rooms are so tired and the spa is old and tired as well. Great location and vibe but really needs a facelift now.
Stayed 2 nights in Feb 2020
Response from Brittany B. on Mar 9, 2020
Dear Guest, We appreciate your feedback as it will help us to make improvements to our property in the near future. Please know your feedback has been shared with our management team and will be addressed immediately. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent, but elevators were very slow. I waited for 10 mints
Stayed 2 nights in Feb 2020
Response from Brittany B. on Mar 9, 2020
Dear Guest, We appreciate your feedback and look forward to welcoming you back again in the future! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Berry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Brittany B. on Feb 27, 2020
Dear Berry, Thank you for the five star rating! We look forward to welcoming you back in the future. Best, Brittany Bergman Manager on Duty

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Brittany B. on Feb 28, 2020
Dear Nicole, Thank you for the rating! We hope to have an opportunity to welcome you back again in the future. Best, Brittany Bergman Manager on Duty

8/10 Good

Chip, New Orleans

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good location. Great staff and vibe. The rooms are really small and not in very good condition. I had a leaky sink which they tried to repair but didn't. I think this hotel is way overpriced compared to what you get.
Stayed 3 nights in Feb 2020
Response from Brittany B. on Feb 25, 2020
Dear Chip, We appreciate your feedback as it will be used to help us make improvements to our property in the near future. Please know your feedback has been shared with our management team and will be addressed immediately.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Brittany B. on Feb 25, 2020
Dear Guest, Thank you for the five star rating! Best, Brittany Bergman Manager on Duty

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020
Response from Brittany B. on Feb 21, 2020
Dear Guest, I am very sorry to hear that we did not meet your expectations during your stay. Please know your feedback has been shared with our management team and will be addressed immediately. Best, Brittany Bergman Manager on Duty

2/10 Terrible

Slanix Paul

Disliked: Staff & service
The venue and location were great, though service was terrible. I had to wait an hour to check in, and both pool-side and restaurant service by the waitstaff was sub-par on multiple occasions.
Stayed 2 nights in Feb 2020
Response from Brittany B. on Feb 21, 2020
Dear Guest, I am very sorry to hear that we did not meet your expectations and apologize for any inconvenience you experienced due to our lack of customer service. Please know your feedback has been shared with our management team and will be addressed immediately. Best, Brittany Bergman Manager on Duty

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Brittany B. on Feb 21, 2020
Dear Guest, Thank you for the rating! We hope to have an opportunity to welcome you back in the future. Best, Brittany Bergman Manager on Duty

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Feb 2020
Response from Brittany B. on Feb 13, 2020
Dear Guest, Thank you for the rating! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Brittany B. on Feb 12, 2020
Dear Guest, Thank you for the review! We look forward to welcoming you back again in the future. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Lei Hellen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Brittany B. on Feb 7, 2020
Dear Lei, Thank you for the review! We look forward to welcoming you back again in the future. Best, Brittany Bergman Manager on Duty

6/10 Okay

James

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Would return but they need some service changes
The hotel staff was great with the exception of the restaurant. Server not so much, I guess when the gratuities are automatic you don't have to be so attentive. Also walked into my room while the maid was cleaning and had to ask her to remove her phone from my charger so I could use it. That was freeky.
Stayed 2 nights in Feb 2020
Response from Brittany B. on Feb 7, 2020
Dear James, I am very sorry for the issues that occurred during your stay. We appreciate your feedback as it will help us to make improvements in the near future. Please know your feedback has been shared with our management team and will be addressed immediately. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Brittany B. on Feb 4, 2020
Dear Guest, Thank you for the five star rating! We look forward to welcoming you back again in the future. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel , lovely setting , friendly , helpful staff and fantastic food .
Stayed 6 nights in Jan 2020
Response from Brittany B. on Jan 31, 2020
Dear Guest, Thank you for the wonderful review! We look forward to welcoming you back again in the near future. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020
Response from Brittany B. on Jan 29, 2020
Dear Guest, Thank you for the five star review! We look forward to welcoming you back again in the future. Best, Brittany Bergman Manager on Duty

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Drinks are insanely priced at the Rose Bar and outdoor bars. Food was good at the restaurants.
Stayed 1 night in Jan 2020
Response from Brittany B. on Jan 29, 2020
Dear Guest, We appreciate your feedback on drink prices. Please know your feedback has been shared with our management team and we hope to have an opportunity to welcome you back again in the future. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Brittany B. on Feb 12, 2020
Dear Robert, Thank you for the review! We look forward to welcoming you back again in the future. Best, Brittany Bergman Manager on Duty

8/10 Good

Evelyne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice design hotel
nice hotel good located great music good food the elevators are a bit slow
Stayed 2 nights in Jan 2020
Response from Brittany B. on Jan 27, 2020
Dear Evelyne, We appreciate you taking the time to share your feedback and look forward to welcoming you back again in the future! Best, Brittany Bergman Manager on Duty

2/10 Terrible

Alexandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad overall
I go to Miami 3-4 times a year. This is by far the worst hotel I've stayed in. Old, dirty, terrible value for the money. Stay away!
Stayed 3 nights in Jan 2020
Response from Brittany B. on Jan 27, 2020
Dear Alexandra, I am very sorry to hear that we did not meet your expectations during your stay. We appreciate your feedback as it will help us to make improvements in the future. Please know your feedback has been shared with our management team and will be addressed immediately. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Michelle, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff -front desk is wonderful-Especially Brenda .Laura at breakfast is the best and the coffee she makes -pool staff is incredible . Sole’-Mariano-Roberto -Diego -marisol.they are the reasons we return. The pool is so welcoming and always warm and clean. The only thing I would change is the pool menu . They need to bring back the old menu ASAP.
Stayed 3 nights in Jan 2020
Response from Brittany Bergman on Jan 22, 2020
Dear Michelle, Thank you for the wonderful review! We look forward to welcoming you back again in the future. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020
Response from Brittany Bergman on Jan 22, 2020
Dear Guest, Thank you for the five star review! We look forward to welcoming you back again in the future. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Delano is consistently an exceptional experience. The staff is amazing and the friendliest of any hotel I’ve stayed with. The food
Stayed 2 nights in Jan 2020
Response from Brittany B. on Jan 21, 2020
Dear Guest, Thank you for the wonderful review and very kind comments on our staff members. We look forward to welcoming you back again in the future. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really knows how to make you feel special! Highly suggest the Bungalows!! Wow!! Incredible!
Stayed 1 night in Jan 2020
Response from Brittany B. on Jan 21, 2020
Dear Guest, Thank you for the wonderful review and very kind comments on our staff members! We look forward to welcoming you back again in the future. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was outstanding everywhere in the hotel
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Brittany B. on Jan 16, 2020
Dear Guest, Thank you for the five star review! We look forward to welcoming you back again in the future. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Brittany Bergman on Jan 14, 2020
Dear Guest, Thank you for the five star rating! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel does not feel like a “hotel”. It felt like home away from home. The staff is 100% amazing and the food is unbelievable. This is truly the best hotel in South Beach!
Stayed 9 nights in Jan 2020
Response from Brittany Bergman on Jan 14, 2020
Dear Guest, Thank you for the amazing review! We are thrilled you enjoyed your stay with us and look forward to welcoming you back again in the future. Best, Brittany Bergman Manager on Duty

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
The phones never worked.He had to call the front deske for anything using his cell phone. It was never corrected, however someone came immediately to try to repair it. My husband was sick and they referred a doctor who said it was 2k-5k to see him. No Insurance. No one suggested the urgent care.The coffee maker was smoking - they brought the same one with the same water and no pod
Stayed 4 nights in Jan 2020
Response from Brittany B. on Jan 10, 2020
Dear Guest, I am very sorry of the issues you experienced during your stay. We appreciate your feedback as it will be used to make improvements to our service in the near future. Please know your feedback has been shared with our management team and will be addressed immediately. Best, Brittany Bergman Manager on Duty

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was so Small I had an issue closing the door when I was inside Pool is nice Over priced for a very small room
Stayed 3 nights in Jan 2020
Response from Brittany Bergman on Jan 7, 2020
Dear Guest, I am very sorry to hear that we did not meet your expectations during your stay. We appreciate your feedback on the bathroom size as it will help us to make improvements in the near future. Please know your feedback has been shared with our management team and will be addressed immediately. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2020

4/10 Poor

Kenny, Atlanta

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property needs to be renovated. The last renovation was 1995 and it's showing. The rooms decor is dated and the painted wood floors are peeling and there are areas that are rotten underneath the peeling paint. Half the time we had room service, there was something wrong with the food order. When we requested a couple of blankets, we were told they don't have any more blankets. Really. For a $$$$ hotel and no blankets!!! Finally, when we went to the pool, we were told we'd have to get on the waiting list for lounge chair although there were over a dozen empty chairs which remained empty for over 990 minutes. Should adopt a policy of opening up unused chairs after a certain amount of time like other high end hotels do (not that there was anything high end about the Delano other than the price!!!). Very disappointing experience, will never use them again. Just unfortunate the Ritz South Beach was still getting renovations and the Loews was booked up.
Stayed 4 nights in Dec 2019
Response from Brittany Bergman on Jan 7, 2020
Dear Kenny, I am very sorry to hear that we did not meet your expectations during your stay. We appreciate your feedback on our service and the hotel maintenance as it will help us to make improvements in the near future. Please know your feedback has been shared with our management team and will be addressed immediately. Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and great location. Direct beach access is a plus.
Stayed 1 night in Dec 2019
Response from Brittany Bergman on Jan 3, 2020
Dear Guest, Thank you for the wonderful review! Please know your feedback has been shared with our team and we look forward to welcoming you back again soon! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good interior Nice staff Clean room Comfortable access to beach
Stayed 2 nights in Dec 2019
Response from Brittany B. on Dec 31, 2019
Dear Guest, Thank you for the feedback and very kind comments on our staff members! We look forward to welcoming you back again in the future! Have a wonderful New Year! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic holiday at the Delano!!! Thank you ALL. We could not get our espresso machine to work. Maybe offer coffee as well.
Stayed 3 nights in Dec 2019
Response from Brittany Bergman on Dec 31, 2019
Dear Guest, We appreciate your feedback on the espresso machine as it will help us to make improvements in the future. Have a wonderful New Year! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Brittany B. on Dec 31, 2019
Dear Guest, Thank you for the feedback! We look forward to welcoming you back again in the future! Have a wonderful New Year! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Young

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent! It was clean and the staff was very friendly and helpful.
Stayed 1 night in Dec 2019
Response from Brittany Bergman on Dec 31, 2019
Dear Young, Thank you for the feedback and very kind comments on our staff members! Have a wonderful New Year! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Brittany Bergman on Dec 31, 2019
Dear Guest, Thank you for the five star review! We look forward to welcoming you back again soon! Best, Brittany Bergman Manager on Duty

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked all the employees. Awesome staff! Beds are not that comfortable but ok.
Stayed 4 nights in Dec 2019
Response from Brittany B. on Dec 23, 2019
Dear Guest, We appreciate your feedback as it will help us to make improvements in the near future. We hope to have an opportunity to welcome you back again in the near future. Best, Brittany Bergman Manager on Duty