On the beach, sun loungers, beach umbrellas, beach towels

Reviews of Lexington by Hotel RL Miami Beach

2.5 out of 5
Lexington by Hotel RL Miami Beach
4299 Collins Avenue, Miami Beach, FL

Reviews

7.0

Good

Rating 10 - Excellent. 361 out of 1124 reviews" "
Rating 8 - Good. 270 out of 1124 reviews" "
Rating 6 - Okay. 203 out of 1124 reviews" "
Rating 4 - Poor. 123 out of 1124 reviews" "
Rating 2 - Terrible. 167 out of 1124 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great pool area with bar and food. Access to the beach with lounge chairs and umbrella included.
Stayed 1 night in Apr 2024
Response from Complex General Manager on Apr 23, 2024
Dear Joann, Thank you for sharing the highlights of your stay at the Lexington by Hotel RL Miami Beach. We are happy you enjoyed our excellent pool area. We hope you will make us your home whenever you are in the area. Luis ArellanoComplex General Manager

2/10 Terrible

Maria

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Complex General Manager on Apr 23, 2024
Dear Maria, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will revisit us again in the future.Luis ArellanoComplex General Manager

10/10 Excellent

Christina, Young America

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Complex General Manager on Apr 23, 2024
Dear Christina, Thank you for choosing the Lexington by Hotel RL Miami Beach. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Luis ArellanoComplex General Manager

10/10 Excellent

LIDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just spent 5 days with my daughter for her 16th birthday at Lexington Hotel . What a beautiful place !!! 😍❤️🌴☀️. We were on the 8th floor with pool & ocean view. You should see my daughter’s face when we walked in :)) Stuff were treating us as family and we will truly miss them!!! Everyone was so kind and friendly . Truly beautiful place to go with your family . 5 stars - we are definitely loving them :))
Stayed 4 nights in Apr 2024
Response from Complex General Manager on Apr 23, 2024
Dear Lidia, Thank you for taking time out of your day to share your remarks. It is always very encouraging to see such positive scores concerning your recent experience here at the Lexington by Hotel RL Miami Beach, particularly when it comes from those who matter most- you! Again, thank you for letting us know how much you and your daughter enjoyed our beautiful property and friendly staff. We hope to welcome you back soon.Luis ArellanoComplex General Manager

6/10 Okay

Joseph

Disliked: Staff & service, property conditions & facilities
On entering the hotel you can see how tired and dated it is, however all areas are clean. Check in straight forward, we were not informed about the offer of free towels you are allowed for around the pool. Room is spacious and the view over looking the beach is fantastic. The toiletries are cheap the bed sinks in the middle. However the noise levels are the worst. Huge gaps under the door means you hear everything. Thin wall mean you hear everything. Old windows mean you hear everything outside.
Stayed 1 night in Apr 2024
Response from Complex General Manager on Apr 23, 2024
Dear Joseph, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We also apologize for the noise disturbance during your stay. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Luis ArellanoComplex General Manager

6/10 Okay

Magerlin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room is so clean but the pool and other areas I don't like because it’s look like so old and need maintenance.
Stayed 2 nights in Apr 2024
Response from Complex General Manager on Apr 23, 2024
Dear Magerlin, Thank you for choosing our hotel and sharing your feedback. Although you liked your clean room, we apologize for the concerns with our common areas, and we will address this appropriately. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Luis ArellanoComplex General Manager

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent service
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on Apr 22, 2024
Dear Betty, Thank you for the perfect rating. We are delighted you enjoyed your stay with us and appreciate the compliments on our friendly staff and outstanding service! We look forward to welcoming you back to Lexington by Hotel RL Miami Beach on your next trip this way.Luis Arellano,Complex General Manager

6/10 Okay

crystal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Little outdated overall it was ok
Stayed 3 nights in Apr 2024
Response from Complex General Manager on Apr 21, 2024
Dear Crystal, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Luis Arellano,Complex General Manager

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Very low quality accommodation, staff incompetent and unable to communicate properly with guests.
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on Apr 22, 2024
Dear Susan, Thank you for taking the time to share your feedback. We are sorry to read that the room you were in did not meet your expectations. We typically receive wonderful feedback regarding our property and our guest rooms; therefore, it is disappointing to know we did not leave you with a favorable impression. Furthermore, we want you to know we are committed to providing the highest level of service and quality for every guest, therefore we will address these issues with the appropriate individuals. We hope you will accept our sincere apologies for your disappointing experience and consider giving us another chance to make a better impression.Luis Arellano,Complex General Manager

8/10 Good

Shyamala

Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on Apr 22, 2024
Dear Shyamala, Thank you for the kind rating of your stay at the Lexington by Hotel RL Miami Beach. We are delighted you enjoyed everything about your time with us. We hope to see you again on your next trip to the area.Luis Arellano,Complex General Manager

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Self parking was a joke you have to wait till the person behind desks wakes up to get in the gate. The two cabana bars beer taps did not work. The tvs outside didn’t work. No music outside. The inside bar the bartender had snatched money from my wife and said we didn’t pay. She chased us outside with an attitude and the hole staff was very rude. The fridge in our room did not work and ended up having to throw groceries and beverages away . The rooms door had cracks so big you could see people in the hallway. The staff would be so loud cleaning and talking on walkie talkies it would wake you up. Not once did management or anyone address issues and or make it a note to speak to us. Poor service out of the ten times in Miami this had to have ben the worst hotel stay from cleanliness to staff friendliness. Then to only have two night of hotel fees taken off for the 240 in food and beverages u had lost is a joke! As a guest or customer you should not have to address issues more then once or feel in the wrong by doing so. The bartender should be fired The staff should have ben made aware of sleeping on shifts and having paying customers wait 10 -15 minutes to get into lot.
Stayed 4 nights in Apr 2024
Response from Mario Mata on Apr 16, 2024
I'm sorry to hear about your experience with us. Please be sure that we are taking your complaint very seriously, we will do our best to rectify the situation and ensure that it will not happen again. Your feedback is extremely valuable to us as it helps us improve our standards every day.

10/10 Excellent

Tina Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room. Was able to get an early check in. Staff was amazing!
Stayed 1 night in Apr 2024
Response from Complex General Manager on Apr 14, 2024
Dear Ms. Marie, Thank you for choosing Lexington by Hotel RL Miami Beach and for your wonderful comments. We are pleased to know that your stay was perfect in every way possible and that you enjoyed our refreshing accommodations. We are also glad that loved our easy check-in process as well as the excellent service provided by our devoted staff. We appreciate your business and look forward to welcoming you back soon.Luis ArellanoComplex General Manager

6/10 Okay

Cynthia, Buffalo

Travelled with family
Liked: Cleanliness, staff & service
Front desk was friendly and accommodating. Property is old and needs upgrading. Room was clean. The restaurant on property is scary and not owned by hotel. Walking distance to CVS and Walgreens. Served its purpose for overnight.
Stayed 1 night in Apr 2024
Response from Complex General Manager on Apr 14, 2024
Dear Cynthia, Thank you for taking the time to share your thoughts. Although we are glad you liked our convenient location, spotless accommodations, and our devoted associates, we are sorry for not meeting some of your expectations and that you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the pleasure of welcoming you back in the future.Luis Arellano,Complex General Manager

10/10 Excellent

Gisell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 7 nights in Apr 2024
Response from Complex General Manager on Apr 9, 2024
Dear Gisell, Thank you for the wonderful review of your stay at the Lexington by Hotel RL Miami Beach. We are delighted you enjoyed everything about your time with us and that we exceeded your expectations. It was a pleasure to host you, and we hope to see you again on your next trip to Miami Beach!Luis ArellanoComplex General Manager

4/10 Poor

Paul Adkins

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here for three night, and on are first night we seen a roach on the wall. They said they would send someone up to check the room but couldn’t tell if someone did or not. There was trash under the beds and doesn’t look like any one vacuum ever but the staff was nice and polite and the manager gave me the money back for the resort fees. And the pool looks dirty we went to the beach that’s right behind the hotel I wouldn’t stay here again!!!
Stayed 3 nights in Apr 2024
Response from Complex General Manager on Apr 10, 2024
Dear Mr. Adkins, Thank you for taking the time to share your review. We are glad to know you liked our thoughtful hospitality. However, on behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We also apologize for the cleanliness issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are grateful for your patience, and we hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area. Luis Arellano,Complex General Manager

6/10 Okay

Jessica

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
If you need a room for one night like we did, this works. Anything longer, I’d go somewhere else. Our room didn’t have any hooks, and no shelf in the shower (so you’re setting your stuff on the floor). What we did love was the proximity to the beach! The hotel pool was dirty and the bar was lacking our basic favorites, but the beach was great! That would be the only reason I would stay here again, but I would definitely look into other nearby hotels first!
Stayed 1 night in Mar 2024
Response from Complex General Manager on Apr 9, 2024
Dear Jessica, Thank you for taking the time to share your review. While we are glad to know you liked our ideal location and excellent beach, we apologize for the concern you had with our in-room amenities. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are also sorry for the cleanliness issues you underwent and the inconvenience this has caused. We will discuss your remarks with appropriate individuals so such matters do not happen again. Furthermore, we regret your disappointment with our on-site bar concerning our beverage options. Thank you again for your patience, and we hope you will give us another chance to make a better impression. Luis Arellano,Complex General Manager

10/10 Excellent

Shaheeda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Complex General Manager on Apr 8, 2024
Dear Shaheeda, We are delighted you enjoyed your stay at Lexington by Hotel RL Miami Beach. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Luis Arellano,Complex General Manager

10/10 Excellent

Karleesa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Complex General Manager on Apr 8, 2024
Dear Karleesa, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Lexington by Hotel RL Miami Beach; we hope to see you again soon. Luis Arellano,Complex General Manager

8/10 Good

Gurdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Complex General Manager on Apr 7, 2024
Dear Gurdeep, Thank you for choosing Lexington by Hotel RL Miami Beach and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Luis Arellano,Complex General Manager

4/10 Poor

Shonetta

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property needed updating. The rooms were dirty. The toilet flushed once and continued flushing for a hour before maintenance came to fix it. This hotel is not worth the price! We left after one night.
Stayed 3 nights in Mar 2024
Response from Complex General Manager on Apr 8, 2024
Dear Shonetta, Thank you for your review. We sincerely apologize for the inconvenience caused due to the maintenance issues in your room and for disappointing you with the overall look and feel of your accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are grateful for your patience and hope you will reconsider staying with us so we can provide you with the flawless stay you deserve.Luis Arellano,Complex General Manager

6/10 Okay

Bishnu

Liked: Property conditions & facilities
Everything was good, but there was no microwave in room.
Stayed 1 night in Mar 2024
Response from Complex General Manager on Apr 2, 2024
Thank you for your review. Although we are glad you liked many aspects of your stay, we are sorry you were disappointed by not having a microwave in the room. Your feedback will be shared with the appropriate individuals in our organization. We are glad you stayed with us, and we do hope you will revisit.Luis Arellano,Complex General Manager

10/10 Excellent

Zhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Oceanview room view is great, right in front of the beach, also there is trolley stop station at front of the hotel, very convenient.
Stayed 1 night in Mar 2024
Response from Complex General Manager on Apr 2, 2024
Dear Zhi, Thank you for the excellent review of your stay at Lexington by Hotel RL Miami Beach. We are thrilled to read that you loved our accommodations with the incredible views from your room. The free trolley service is a great way to see many sights and visit local attractions without the hassle of traffic and parking, and we are so glad you enjoyed it! We look forward to your next stay!Luis Arellano,Complex General Manager

8/10 Good

Chevette

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Complex General Manager on Apr 1, 2024
Dear Chevette, We are thrilled you had an excellent stay at Lexington by Hotel RL Miami Beach, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Luis Arellano,Complex General Manager

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 1 night in Mar 2024
Response from Mario Mata on Mar 30, 2024
Dear Anthony, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Lexington Hotel! All The Best,Mario MataFront Office ManagerLexington Hotel by RL

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this hotel. Very outdated and rundown. The restaurant in the hotel had a dirty empty fish tank that smelled and caused us to walk out the minute we walked in. Also way over priced!
Stayed 3 nights in Mar 2024
Response from Complex General Manager on Mar 30, 2024
Dear Susan, Thank you for taking the time to share your thoughts. We sincerely apologize for the inconvenience caused due to the concerns you experienced at our restaurant and the overall look and feel of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We appreciate your patience and hope you will consider giving us another chance to make a better impression.Luis Arellano,Complex General Manager

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff needs to learn customer service. Rude and miserable looking. Very disappointed. Dont recommend
Stayed 4 nights in Mar 2024
Response from Mario Mata on Mar 29, 2024
Dear Julie,I'm sorry to hear about your experience with us. Please be sure that we are taking your complaint very seriously, we will do our best to rectify the situation and ensure that it will not happen again. Your feedback is extremely valuable to us as it helps us improve our standards every day.

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well priced but internet is very slow
Stayed 3 nights in Mar 2024
Response from Mario Mata on Mar 28, 2024
Thanks for your feedback. We look forward to welcoming you back again soon!

6/10 Okay

Ivan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked Ocean View but only got a room with a partial view. After it rained there was flooding inside the room. Bad service and hotel experience for the price that I paid
Stayed 3 nights in Mar 2024
Response from Mario Mata on Mar 27, 2024
Dear Ivan,I'm sorry to hear about your experience with us. Please be sure that we are taking your complaint very seriously, we will do our best to rectify the situation and ensure that it will not happen again. Your feedback is extremely valuable to us as it helps us improve our standards every day.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Perfect spot for getting around as the bus stop is located out front. CVS down the block and beach on other side
Stayed 2 nights in Mar 2024
Response from Complex General Manager on Mar 27, 2024
Dear David, Thank you for choosing to stay at the Lexington by Hotel RL Miami Beach and for taking the time to share your experience. We are glad you had a perfect stay and that our location was perfect for your needs. Thank you again for being our guest, and we look forward to welcoming you back whenever your travels bring you to Miami Beach!Luis ArellanoComplex General Manager

8/10 Good

IVAN

Stayed 6 nights in Mar 2024
Response from Complex General Manager on Apr 14, 2024
Dear Ivan, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Lexington by Hotel RL Miami Beach. We look forward to welcoming you back on your next visit!Luis ArellanoComplex General Manager

10/10 Excellent

Shaunta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the absolute best! I will be back!
Stayed 1 night in Mar 2024
Response from Mario Mata on Mar 23, 2024
Dear Shaunta, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Lexington Hotel! All The Best,Mario MataFront Office ManagerLexington Hotel by RL

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very good time , staff is great
Stayed 4 nights in Mar 2024
Response from Mario Mata on Mar 23, 2024
Dear Michael, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Lexington Hotel! All The Best,Mario MataFront Office ManagerLexington Hotel by RL

10/10 Excellent

Rosa

Stayed 4 nights in Mar 2024
Response from Mario Mata on Apr 11, 2024
Thank you so much for your kind review! It's really nice to see that you had such a great experience at our property!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach front access and chairs on the beach.
Stayed 2 nights in Mar 2024
Response from Mario Mata on Mar 22, 2024
Dear Elizabeth, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Lexington Hotel! All The Best,Mario MataFront Office ManagerLexington Hotel by RL

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot
Stayed 1 night in Mar 2024
Response from Complex General Manager on Mar 22, 2024
Dear Anthony, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at the Lexington by Hotel RL Miami Beach. We look forward to welcoming you back on your next visit.Luis ArellanoComplex General Manager

10/10 Excellent

Alan

Stayed 3 nights in Mar 2024
Response from Mario Mata on Apr 8, 2024
Thank you for your review. It is great to see that you enjoyed your time with us.

6/10 Okay

Jennifer

Stayed 1 night in Mar 2024
Response from Complex General Manager on Apr 8, 2024
Dear Jennifer, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Luis Arellano,Complex General Manager

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and our room was clean and comfortable, but there is no sound proofing from neighboring rooms. I was awakened nightly because people in the next room were talking or watching tv. It was like they were in our room with us.
Stayed 5 nights in Feb 2024
Response from Complex General Manager on Mar 16, 2024
Dear Suzanne, Thank you for choosing to stay at the Lexington by Hotel RL Miami Beach and for taking the time to share your experience. We appreciate your comments about our friendly staff and refreshing rooms. However, we hope you will accept our apologies for the noise disturbances from nearby guests. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve. Luis ArellanoComplex General Manager

10/10 Excellent

Elana

Liked: Property conditions & facilities
it was on the beach
Stayed 2 nights in Mar 2024
Response from Complex General Manager on Mar 15, 2024
Dear Elana, Thank you for choosing Lexington by Hotel RL Miami Beach and for sharing your feedback. We are delighted you enjoyed our oceanfront location and proximity to nearby trendy restaurants and exclusive South Beach nightclubs! It was a pleasure having you as our guest, and we hope to see you again soon on your next trip this way.Luis ArellanoComplex General Manager

8/10 Good

renata, bryn mawr

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, easy info
Stayed 3 nights in Jan 2024
Response from GENERAL MANAGER on Mar 15, 2024
Dear Renata, Thank you for the kind review of your stay at the Lexington by Hotel RL Miami Beach. Our goal is to provide comfortable accommodations combined with excellent service, and our team is pleased we exceeded most of your expectations! Thank you once more for being our guest, and we hope you will come back to see us again soon.Luis Arellano,Complex General Manager

6/10 Okay

Neenah

Travelled with family and small children
Hotel was clean but a bit older. Otherwise it was a good deal.
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Mar 15, 2024
Dear Neenah, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with the overall look and feel of our hotel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Luis Arellano,Complex General Manager

8/10 Good

hinda

Stayed 2 nights in Mar 2024
Response from Mario Mata on Apr 2, 2024
Thank you for your review. It is great to see that you enjoyed your time with us.

10/10 Excellent

Julissa

Stayed 1 night in Jan 2024
Response from Complex General Manager on Mar 14, 2024
Dear Julissa, Thank you for choosing the Lexington by Hotel RL Miami Beach and for the high rating. Our goal is to provide comfortable accommodations combined with excellent service, and our team is pleased we exceeded your expectations! Thank you for being our guest, and we hope you will come back to see us again soon.Luis ArellanoComplex General Manager

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 5 nights in Mar 2024
Response from Complex General Manager on Mar 12, 2024
Dear Jeanette, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Lexington by Hotel RL Miami Beach, and we can't wait to welcome you back for another fantastic stay.Luis ArellanoComplex General Manager

10/10 Excellent

Feofania

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very clean hotel with easy access to the beach. They can store your luggage. My flight only left at 8 pm and they let me use the pool and beach chairs for the day after I had checked out.
Stayed 1 night in Mar 2024
Response from Complex General Manager on Mar 12, 2024
Dear Feofania, Thank you for choosing Lexington by Hotel RL Miami Beach. We are glad you had a perfect stay and that our well-kept property with proximity to the beach met your expectations. It is great to see that your unpleasant experience was turned into pleasant one by enjoying our pool and beach chairs. Thank you once more; we look forward to welcoming you back again soon. Luis ArellanoComplex General Manager

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except they charged us $390 for no reason and said it was a mistake and they will refund our money and we have yet to get a refund!
Stayed 1 night in Feb 2024
Response from Complex General Manager on Mar 13, 2024
Dear Patty, Thank you for reviewing our hotel. We are pleased that your visit was enjoyable and appreciate your excellent rating. However, we apologize for the billing concern that you are having. We will share your comments appropriately. Thank you again for your time and consideration. Luis ArellanoComplex General Manager

4/10 Poor

Andrea

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One step up from a roach motel. Bring your bedbug spray and shower shoes. But it’s close to the beach, so that’s good I guess?
Stayed 2 nights in Mar 2024
Response from Luis Arellano Complex General Manager on Mar 12, 2024
Dear Andrea, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with our team to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. On a positive note, we are glad you liked our convenience to the beach. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Luis ArellanoComplex General Manager

10/10 Excellent

Tre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Tre, Thank you for choosing Lexington by Hotel RL Miami Beach. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Luis ArellanoComplex General Manager

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Complex General Manager on Mar 8, 2024
Dear Jeanette, Thank you for the perfect rating of your time at Lexington by Hotel RL Miami Beach. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Luis Arellano Complex General Manager

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Complex General Manager on Mar 6, 2024
Dear Stephanie, We are glad you enjoyed your time at Lexington by Hotel RL Miami Beach. Thank you for your nice rating, and we look forward to your next visit.Luis ArellanoComplex General Manager