Hotel staff said Shuttle run 24/7, not true
I was looking for a hotel near Miami airport that offer free shuttle service to/from Miami airport. I know my flight arrive at midnight, so I called Days Inn to make sure shuttle still available after 12am. Whoever working at the hotel front desk at 10:57am on July-30-2016 answered the phone confirmed shuttle is running 2/7, so I booked the room for one night.
When I arrived at 11:47pm that night, I called the hotel to send the shuttle to pick up my family. The front desk employee told me the shuttle already left for the last run, If I missed it, I will have to pay for the taxi to get to the hotel. I told him I called this morning someone told me your shuttle run 24/7? the answer is "No, Sir, our shuttle is not running 24/7".
We were lucky, the hotel shuttle come to the same terminal pickup other family, so we were able to get in the shuttle. When we on the shuttle, the other family asked the driver to drop them off at 5am tomorrow, the driver said our first run start at 6am. The other guy said I called before I make the reservation, your front desk said shuttle running 24/7. It sounds familiar, right ???
Once we arrived the hotel, I saw shuttle schedule 6am to 12pm it clearly posted in the front desk. Not sure why two different families called the same day were told shuttle running 24/7. My flight won't leave till 10am, I have no problem with the shuttle, but no luck to other family, he will have to call Taxi to airport next day at 5am.