Ratings based on 2,395 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
61% of guests recommend
3.4 Room cleanliness
3.2 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Posted 4-Dec-2016
The room was ok except that I found a cockroach in the bathtub.
Comment from Hotel Management
6-Dec-2016 by Customer Service, Hotel Management
Thank you for your compliment. From time to time if there are any issues at all in the room please call the front desk and we shall remedy the situation immediately. We aim to have you experience a supreme guest service experience. Sincerely, Barry Michaels, Customer Service
5out of 5
by A verified traveller fromMéxico

Hotel cómodo y agradable, muy cerca del mall

Posted 3-Dec-2016
Pros: Las habitaciones muy limpias, el personal súper amable y atento.
Cons: Probablemente estar preparados para las emergencias, saber un poco de primeros auxilios, que se puedan dejar las maletas en el hotel antes de la hora
Location: Dolphin mall muy cerca
El check in fue muy rápido, el chofer del transporte fue muy atento y educado, la habitación muy amplia ,limpia y cómoda, la alberca es lo máximo!!!!!
Comment from Hotel Management
5-Dec-2016 by Customer Service, Hotel Management
hank you for your kind words and compliments. We appreciate your business. Please come back and see us soon. It is always great to exceed our customer's expectations and we are happy to see that we have. Sincerely, Barry Michaels, Guest Services
3out of 5
by A verified traveller

Posted 30-Nov-2016
Pros: Not a whole lot.
Cons: Got a crank call to the room wanting personal info.
Location: Planes loud overhead. Nothing to do without a car.
Could be cleaner overall,strong cleaning smell not good in one room.
Comment from Hotel Management
1-Dec-2016 by Customer Service, Hotel Management
Thank you so much for your compliment. We appreciate your business and strive to exceed your expectations with each stay. Please come back and see us again real soon. Sincerely, Barry Michaels, Customer Service
3out of 5
by A verified traveller fromUS

Close to the airport.

Posted 30-Nov-2016
Comfortable and convenient to airport. Shuttle service ok but wait was long. No formal place for pickup. Just need to find the shuttle and flag it down. Rooms comfortable and clean. No real food options except ordering for food delivery with 1 hour wait time (we arrived late and left early so can't comment on the breakfast). Fine place for long layover between flights.
Comment from Hotel Management
30-Nov-2016 by Customer Service, Hotel Management
Thank you for your kind words and compliment. We pride ourselves on exceeding expectations daily and are always seeking to improve the quality of our service. Please come back and see us soon. Sincerely, Barry Michaels, Guest Services
4out of 5
by A verified traveller fromnew york

Very convenient, close to Miami airport..

Posted 30-Nov-2016
I like the location, close to miami airport, marlins stadium, downtown, miami beach, mall's, etc..
Comment from Hotel Management
30-Nov-2016 by Customer Service, Hotel Management
Thank you so much for your compliment. We appreciate your business and strive to exceed your expectations with each stay. Please come back and see us again real soon. Sincerely, Barry Michaels, Customer Service
3out of 5
by A verified traveller fromUS

Posted 28-Nov-2016
A charge was placed on my credit card from the hotel and when checked out no balance was due.
Comment from Hotel Management
30-Nov-2016 by Customer Service, Hotel Management
Thank you so much for your compliment. We appreciate your business and strive to exceed your expectations with each stay. Please come back and see us again real soon. Sincerely, Barry Michaels, Customer Service
3out of 5
by A verified traveller fromUS

O.K. for a one-night airport overlay

Posted 26-Nov-2016
Not attractive at all, but it works when you have an overnight overlay in Miami.
Comment from Hotel Management
26-Nov-2016 by Customer Service, Hotel Management
Thank you for your compliment. We aim to exceed your expectations daily and are always striving to improve our guest experience. Sincerely, Barry Michaels, Guest Services
2out of 5
by A verified traveller fromUS

Old Fashion Hotel!!

Posted 23-Nov-2016
Pros: breakfast and Ubication Near Mia Airport
Cons: Remove all Carpets , i mean All
Location: Great Location
The Floor With Carpet Retain Moisture, Previous Smokers Visitors Found the Parking Door, that access to the Hotel Open With a rubber Carpet Hold In It , Thats Not Secure The Room Smell and Feel Was Terrible
Comment from Hotel Management
25-Nov-2016 by Customer Service, Hotel Management
Dear Valued Guest, We do our best to exceed your expectations daily and the experience that you have indicated can easily be improved by a call to the front desk where we can abate any inconsiderate guests who may be smoking against the Florida State Law against smoking. Our security can easily secure the alarm door in the back by the elevators. We had security check this and this issue was resolved. If your room was not to your liking due to a prior guest smoking we can easily change your room. Communication is key and we want make your stay enjoyable and comfortable. Sincerely, Barry Michaels, Guest Services
2out of 5
by A verified traveller

Hotel seems aged and in poor condition.

Posted 23-Nov-2016
There seemed to have been a major water leak with fans going in the hallway. The building looks really aged and seems to be poor in maintenance and being updated.
Comment from Hotel Management
25-Nov-2016 by Customer Service, Hotel Management
Dear Valued Guest, Please be advised that while we value your opinion, your speculation about the fans in the hallway is incorrect. We shampoo the carpets in the hallway and the fans help to dry them. We apologize if in some way this has discommoded your in any way. While the building is not new we just painted the building in the past year and our maintenance staff is excellent and attentive to details. Did you have a specific complaint? Thank you for your input. Sincerely, Barry Michaels, Customer Service
3out of 5
by A verified traveller

Bien

Posted 22-Nov-2016
Bien todo excelente lo recomiendo buena atencion de parte del personal ...
Comment from Hotel Management
24-Nov-2016 by Steve. Guest Services, Hotel Management
Gracias amablemente por permanecer con nosotros y disfrutamos de su patrocinio. Dejaremos al personal saber sus elogios.