Property grounds

Reviews of Churchill Suites Miami Brickell

3 out of 5
Churchill Suites Miami Brickell
1451 South Miami Avenue, Miami, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 184 out of 332 reviews" "
Rating 8 - Good. 96 out of 332 reviews" "
Rating 6 - Okay. 29 out of 332 reviews" "
Rating 4 - Poor. 14 out of 332 reviews" "
Rating 2 - Terrible. 9 out of 332 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Valeria, Miami

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
Terrible stay, we found trash from previous guest in the kitchen and in the bathroom. Called for help , they didnt even send somebody to clean it up. Then they moved us to a second apartment, tv screen was broken. They changed it after 2 days. We got a chance to go back to our countries because we got stranded in miami because of the corona virus, they said they could not refund the days we had left.TERRIBLE DONT SATY HERE
Stayed 5 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020
Response from Churchill Suites Manager on Jan 8, 2020
Thank you for your great rating. We hope to host you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2019
Response from Churchill Suites Manager on Dec 30, 2019
Thank you for your excellent rating! We hope to host you again.

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2019
Response from Churchill Suites Manager on Dec 23, 2019
Than you! We hope to host you again.

10/10 Excellent

Cherrybel, Toronto, Ontario Canada

Business traveller, Travelled with group
Liked: Cleanliness, amenities
The location is amazing with Metromover around the corner makes it even perfect. I will definitely come back again.
Stayed 5 nights in Nov 2019
Response from Churchill Suites Manager on Nov 12, 2019
Thank you for your awesome rating and review, Cherrybel. We hope to host you again!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable apartment in the Brickell area. Great views and location. Free parking space is included, which is a major plus! Highly recommended.
Stayed 2 nights in Oct 2019
Response from Churchill Suites Manager on Oct 30, 2019
Excellent! Thank you for your great rating and review. We hope to host you again.

4/10 Poor

Tyra

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
We enjoyed the balcony view on the 30th floor. We did not enjoy that our neighbor were smoking marijuana and the strong smell as we walk to and from our room. As far as the overall cleanliness of the apartment were not as clean as we anticipated. Floors were sticky and dirty! We walk bare feet and our feet were black by the end of the night! Call customer requesting an extra bathroom tissue and The lady said “it’s not a hotel service our crew already left for the day! This is horrible customer service, we never got our toilet paper and ended up going to the lobby to use the bathroom for two days straight! Very disappointed, will not return.
Stayed 3 nights in Oct 2019
Response from Churchill Suites Manager on Oct 30, 2019
Thank you for your review and feedback, Tyra. We're SO glad you enjoyed the balcony view in your apartment. However, we are sorry to hear about the items you mentioned. The front desk and our company, Churchill Suites, are separate entities and this building does not offer supplies or cleanings as we provide these directly with our guests. Since we are not a traditional hotel and this apartment is located in a residential building, there are times that issues do arise and we would certainly discuss anything like this with building management immediately and work toward resolving the issue. We could've and would've certainly sent the cleaners back to your apartment to re clean the floors and do apologize for your findings. We're not sure who you spoke with regarding extra toilet paper and we're sorry to hear this. Our customer service reps are generally a pleasure to speak with and are available 24/7 to answer any of your questions. We do our best to resolve any requests as soon as we receive communication to our Customer Service phone or 877 office number. We do offer complimentary welcome packets which generally provide all you will need during your stay with us and can provide any additional products upon request. Again, we're sorry for the issues you mentioned and hope to have an opportunity to host you again with a more pleasant outcome and experience as many of our guests have received in the past. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Churchill Suites Manager on Oct 28, 2019
Thank you for your excellent rating. We hope to host you again!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and worth the money. Great location with parking.
Stayed 3 nights in Oct 2019
Response from Churchill Suites Manager on Oct 28, 2019
Thank you for your excellent rating and review. We hope to host you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartments are really beatiful and located close to eating and nightlife. The ceilings a tall and the rooms spacious. Our bed was very comfortable and I slept like a baby.
Stayed 1 night in Oct 2019
Response from Churchill Suites Manager on Oct 22, 2019
We greatly appreciate your rating and review and we're SO glad you enjoyed everything. We hope to host you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was actually really nice the room I stayed in had dirty tiles in the bathroom, dishes was not washed properly like it was a rushed job. Not enough dish washer products no tv in the second bedroom. Plus is the great view , good walking and driving distance from south beach and necessities
Stayed 3 nights in Oct 2019
Response from Churchill Suites Manager on Oct 23, 2019
Thank you for your great rating! We're sorry you experienced some cleaning issues and appreciate your feedback. Would you mind letting us know which apartment you occupied? We greatly appreciate your time, your business and hope to host you again.

4/10 Poor

Tyreke

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Don’t go to 3609
the train was VERY noisy even with the patio door closed. Also my sheets were 😱 that I didn’t even notice until I was checking out looking for my phone. Luckily I didn’t sleep in my bed and fell asleep in the living room.
Stayed 1 night in Oct 2019
Response from Churchill Suites Manager on Oct 18, 2019
Thank you for your rating and review Tyreke. We're sorry to see this photo of this sheet as this is not usual of our cleaning service and we do apologize. Please note for future, we do address any issues as soon as we are notified and would be happy to have the opportunity to host you again in the future.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing we really enjoyed the stay and will be back
Stayed 2 nights in Oct 2019
Response from Churchill Suites Manager on Oct 18, 2019
Thank you for your excellent rating and review, Crystal. We look forward to your return stay in the future!

10/10 Excellent

Ronen, Miami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Wonderful location in the city. Got everything we needed. The parking was a nit comlicated as it was on the 6th floor but we managed it.
Stayed 5 nights in Oct 2019
Response from Churchill Suites Manager on Oct 18, 2019
Thank you for your excellent rating and review, Ronen. We're so glad the check in went well and you enjoyed the location. We hope to host you again!

10/10 Excellent

Mike, Bronx,NY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.The building and parking is secured.The spacious apartment was beautiful with a great view from the balcony.I felt comfortable there.
Stayed 4 nights in Oct 2019
Response from Churchill Suites Manager on Oct 18, 2019
Thank you for your excellent rating and review, Mike! We're so glad you enjoyed the building, the apartment, the view and the staff as well. Hope to host you again!

10/10 Excellent

Diamond, Norfolk, VA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had everything we needed and was very clean.
Stayed 3 nights in Sep 2019
Response from Churchill Suites Manager on Oct 8, 2019
Thank you for your excellent rating and review! We're so glad you had everything you needed.

10/10 Excellent

Aan, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location, staff was nice and helpful, clean building
Stayed 2 nights in Sep 2019
Response from Churchill Suites Mananger on Sep 23, 2019
Thank you for your excellent rating and review Aan. Glad you enjoyed!

10/10 Excellent

Helena, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, the property was very nice, spacious & well maintained! I love the city views from the balcony! I recommended this property to a couple of friends coming to the area!
Stayed 2 nights in Aug 2019
Response from Churchill Suites Manager on Sep 3, 2019
Thank you for your excellent rating and review, Helena We're so glad you liked everything. We appreciate your recommendation and hope to host you again!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Seems more like an air bnb property. Some of the appliances didnt work. No maid service at all. We had to reuse the same dirty towels and no additional soaps and shampoos were made available. Family of 4. Our other apt came without wash rags. We checked in at night. No real help from reception. All help would need to come from offices that closed at 4pm. Overall disappointing.
Stayed 4 nights in Aug 2019

6/10 Okay

ebony

Travelled with group
Liked: Room comfort
The stay was decent but won’t stay there again
The stay was ok. The staff was rude on the day of check-In. We had to wait until after 4pm because they said they couldn’t verify my payment when the room was paid for back in June. I had a receipt and confirmation for proof and we still had to wait until somebody verified everything. The front desk worker really don’t know nothing. We couldn’t request extra towels from them instead had to call a 1800 number and then they didn’t want to give more towels, saying it was washing powder in the room. So I had to purchase more washing powder just to wash towels because it was trip with 5 females. The one pack of washing powder provided wasn’t enough to do anything with. And they never gave us 5 wash towels to begin with. So I suggest you bring your own bath towels. The condo was decent and I enjoyed the view but that was about it.
Stayed 4 nights in Aug 2019
Response from Churchill Suites Manager on Sep 3, 2019
Thank you for your rating and review, Ebony. We're sorry to hear you weren't happy with everything during your stay with us. We do our best to be efficient in every way possible and to provide our guests with the necessities they will need including ample towels, etc. Again, we're sorry for any inconvenience you experienced and we thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, this property was amazing. The view was perfect and we loved the balcony. We walked into the hotel and we were greeted immediately! The concierge were great and very quick. When we entered our room it smelt so clean and was nice and cold! Definitely am going to book this again but we will stay longer next time. I highly recommend this property and if you have any questions at all they have very quick and kind responses!
Stayed 2 nights in Aug 2019
Response from Churchill Suites Manager on Aug 29, 2019
Thank you for your excellent rating and review! We're so glad you enjoyed the building, the view, the balcony, the concierge service and more. We appreciate your recommendation and hope to host you again!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area was safe and walkable to restaurants and city center mall (maybe one mile). The service and check in was very friendly and easy. We appreciated the free parking spot. The unit we stayed in did need some updating as it is an older building particularly the shower. Overall it was a pleasant stay.
Stayed 3 nights in Aug 2019
Response from Churchill Suites Manager on Aug 14, 2019
Thank you for your great rating and review, Shannon! We're glad you enjoyed your stay and appreciate your feedback.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Churchill Suites Manager on Aug 1, 2019
Thank you for your rating!

8/10 Good

Elizabeth

Liked: Staff & service, property conditions & facilities, room comfort
Posh Living While in Miami
We stayed here 2 different times on our recent trip, once in Rm 3505 & the other in Rm 3105. Rm 3505 had very nice upkeep on it. Rm 3105 looked nicer furniture wise, but it had several maintenance issues that should be attended to - dryer knob falls off, light fixture in bedroom missing, outlet not working in bathroom, numerous light bulbs out, no cover plate for outlet in living room. It's a lovely place and pretty posh. Swimming pool outside is really nice! We had absolutely no issues with check in or check out. Friendly personnel and helpful. Would definitely consider staying here once again if in the area!
Stayed 2 nights in Jul 2019
Response from Churchill Suites Manager on Jul 30, 2019
Thank you for a great rating and super review, Elizabeth! Nice to hear you've stayed with us before and would definitely stay again. We appreciate your feedback on some of the issues you noticed and have been in touch with our customer service team to address immediately. We will also let the building staff know of your appreciation. Thanks again! We look forward to your next stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Churchill Suites Manager on Jul 30, 2019
Thank you for your great rating! Hope to host you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Churchill Suites Manager on Jul 26, 2019
Thank you for your excellent rating! We hope to host you again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about this place and will be back
Stayed 2 nights in Jul 2019
Response from Churchill Suites Manager on Jul 26, 2019
Thank you for your excellent rating and review! We're so glad you'll be back. Would be our pleasure to host you.

4/10 Poor

Tehmina, Chicago

Travelled with family, Business traveller
Disliked: Cleanliness
The suite we stayed in was not ckean at all. The bathrooms had fungus. They need deep cleaning. There was a fowl smell in the bathrooms and bath tu. Were clogged
Stayed 4 nights in Jul 2019
Response from Churchill Suites Manager on Jul 23, 2019
Thank you for your feedback, Tehmina. Would you mind sharing with us which apartment you stayed in so that we can address the issues in the bathroom? Thank you in advance.

8/10 Good

JOHN, PROVIDENCE

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
the location and the view from my room was excellent.
Stayed 5 nights in Jul 2019
Response from Churchill Suites Manager on Jul 16, 2019
Thank you for your great rating and review, John! We hope to host you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy :)
Overall works great for us
Stayed 5 nights in Jul 2019
Response from Churchill Suites Manager on Jul 16, 2019
Thank you for your excellent rating! We're so glad you were happy :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Churchill Suites Manager on Jul 16, 2019
Thank you for your excellent rating!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it a lot, the room was very claen, people very kind, and near everything i need!!
Stayed 7 nights in Jun 2019
Response from Churchill Suites Manager on Jun 26, 2019
Thank you for your fabulous rating and review! Would be happy to host you again!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Churchill Suites Manager on Jun 26, 2019
Thank you for your excellent rating!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Churchill Suites Manager on Jun 26, 2019
Thank you for your excellent rating James!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Churchill suites
Great place, great location, great service. I will be back
Stayed 5 nights in May 2019
Response from Churchill Suites Manager on Jun 26, 2019
We appreciate your excellent rating and review. Thank you!

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Churchill Suites Manager on Jun 26, 2019
Thank you for your excellent rating!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Floors were sticky and the phone in the room didn't work. I also didn't have a good experience at the nail salon in building. But the concierge, young lady at business center was so very helpful and gracious. Overall the room and location was nice.
Stayed 8 nights in Apr 2019
Response from Churchill Suites Manager on Jun 26, 2019
Thank you for your rating and review. We're glad you enjoyed the apartment and the location. We hope you called our customer service department directly to address the floor and phone issue. We're sorry you had this problem and again, hope we had a chance to resolve the issue. Thank you!

6/10 Okay

Michael

Liked: Room comfort
Disliked: Staff & service
Extra fees and dated decor lessens appeal of unit
The marketing pictures of the rooms show artsy, modern flavor which relates to what Miami is known for. Unfortunately, my unit's kitchen had a dated Baltic brown countertop and the bathroom had that cheap Home Depot decor, so that was hugely disappointing right off the bat when entering the unit. The floors also had this sticky feel every time we walked with our slippers. Bed sheets also were not big enough to cover the entire mattress, so the sheets would not stick on the corners of the bed. The elevators in the building were extremely slow and noisy. This did not bother me much, but if you care for it, there was also no housekeeper service for the 3 days we had the room. Given the exorbitant fees that they levy after the initial quoted price from hotels.com, it really doesn't justify the spend. My 3 day baseline quote before taxes was ~$450, but after not realizing the fees and taxes, the total came out to ~$700. You cannot beat being in Brickell and having a pool, gym, parking and laundry inside unit, but maybe there are better options at that price. I am sure other boutique hotels/apartment hotels like Churchill do this, but I kind of find it dishonest when they quote one baseline price and then bundle all the so called "perks" as mandatory fees. At the end of the day, I still pulled the trigger to book the room. It's got all you need inside an apartment, but I didn't get that nuevo Miami decor I had expected. That's my biggest regret about the unit I stayed in
Stayed 3 nights in Apr 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Miami
This building is clean, modern, and very comfortable. Short distance to many of the areas attractions. I would definitely stay here again
Stayed 6 nights in Apr 2019
Response from Churchill Suites Manager on Jun 26, 2019
Thank you for your excellent rating and review, Nicholas! We're glad you enjoyed the building, the apartment and the location. WE look forward to hosting you again.

8/10 Good

Edqwena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Churchill Suites Manager on Jun 26, 2019
Thank you for your great review, Edqwena! We'd be happy to host you again.

6/10 Okay

Aline

Liked: Room comfort
Disliked: Cleanliness, staff & service
Wouldn't go back there
Stayed at Churchill with family. Great location. The rooms are spacious. The pool area and gym are great. There is no concierge. We experienced problems with noisy guests staying next to us. Tried to call the 24h call service, no one answered. Found hair on the bathroom floor. The elevators are the slowest ever. On April 27th, Only 3 elevators were working (35 flors). It took us 1 hour to get from the 20th floor to the lobby. Then I found out that the Certificate of Operations for the elevator expired in July 2017! What a shame.
Stayed 2 nights in Apr 2019
Response from Churchill Suites Manager on Jun 27, 2019
Thank you for your rating and review, Aline. We're glad you and your family enjoyed the location, gym, pool and apartment. We're sorry that nobody answered your call at the concierge desk. The concierge desk is generally covered 24/7 unless there is an urgent need to step away momentarily. We do apologize for your findings in bathroom and do hope that you were able to report this while you were there so that we could address and resolve the issue. We're sorry to hear it took so long to get from the 20th floor to the lobby and there were only 3 of 4 elevators working. The elevator has since been repaired and all 4 are now in order. Again, we do apologize and hope we have an opportunity to host you again. Thank you.

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty; pans scratched, coffee machine dirty and no cooking utensils
Stayed 9 nights in Apr 2019
Response from Churchill Suites Manager on Jun 26, 2019
We're sorry to hear you experienced some issues with your apartment. We hope you contacted us directly so that we can address and resolve the issues. Thank you and we hope to host you again in the future.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definitely liked the location, downtown Miami is place to be! The pool on the 9th floor is amazing, the deepest point at 4 or maybe 5 feet! ( The tiles on the steps have sharp edges, and if you have a child who loves to play on the steps be careful! Our 6 years old cut herself pretty deep, it was very clean but deep cut!) The location of the building is definitely more quieter than Miami Beach Area or all the other tourists attractions, but still, in walking distance You have plenty restaurants and coffee shops to choose from! With Uber you can get anywhere in no time, and in no peak hours it’s very reasonable! We never used our car, since parking anywhere can be pretty pricey, we walked or took and Uber. We have 4 children, ages 14, 11, 6, and 3 and they loved it!!! If you are a family, and try to save some money at least on food, I recommend you bring plenty of groceries with you. Miami is quite expensive, as family of 6 we never left restaurant without paying less than $100.00 unless you eat fast food every day and all day!
Stayed 3 nights in Apr 2019
Response from Churchill Suites Manager on Jun 26, 2019
Thank you for your excellent rating and review! We're so glad you enjoyed the apartment, the views and the location. We are sorry to hear about your daughter's cut and we will mention this to building management. Thanks and we hope to host you again in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location! Clean and spacious apartment! We loved the city views from the 34th floor! We had garage space as well- very convenient!
Stayed 5 nights in Apr 2019
Response from Churchill Suites Manager on Jun 26, 2019
Thank you for your excellent rating and review! We're glad you enjoyed the apartment and the views.

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Pedro, Felipe, and Alvaro from the front desk were AMAZING! They went above and beyond for me during my stay. The view and hotel was awesome overall. I will definitely recommend and come back to this hotel when I go back to Miami!
Stayed 2 nights in Apr 2019

8/10 Good

Emilio S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2019

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable spacious centrally located.
We were 7 people, the two bedrooms and 2 bathrooms with the sofa bed were perfect! The pool was amazing. We never were able to take advantage of the game room or fitness room. It was centrally located but there is no beach within walking distance, the water in the back is a walkway. Staff were friendly, place was well stocked with even laundry soap. However, the dryer took about 5 hours to dry a small load. Overall, we had an amazing, comfortable stay other than a small dog that was yapping all day and night.
Stayed 6 nights in Apr 2019

6/10 Okay

Luis

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Good place for vacation with the family
This place is very good for a family vacation, has a good location and accessibility. The problem is that there is not maid service to the room, not towels or bedding replacement, no room cleaning and if you are able to get it you have to pay extra...aside for this the property is very good and the people in charge of the place.
Stayed 5 nights in Apr 2019

2/10 Terrible

f, New York

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place used to called one broadway and had 1 star avarage review now they changed the name but it’s still a 1 star property. Corridors smell terrible and all the towels had hair. I couldn’t stay a second night and had to get another place. I asked for a refund for the second night but didn’t get it. These people mislead customers and don’t deserve to be in business. I will file a complaint with BBB.
Stayed 2 nights in Apr 2019