- Liked: Amenities
- Disliked: Staff & service, property conditions & facilities
I stayed at Best Western Plus Miami Doral/ Dolphin Mall on the 14th-15th March. The room was nice but I didn’t like that the air condition in the room was not cooling. I went down to the front desk to inform the lady and she told me that there was nothing that she can do and that maintenance is not available at night. I suggested that I get another room and she said that she doesn’t know and didn’t even go up to the room to at least see for herself. So I had to sleep in a hot room.Poor service from you Miss Kayla.