Property entrance

Reviews of Zocalo Central & Rooftop Mexico City

4 out of 5
Zocalo Central & Rooftop Mexico City
Cinco de Mayo 61, Centro Historico, Mexico City

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1683 out of 1918 reviews" "
Rating 8 - Good. 170 out of 1918 reviews" "
Rating 6 - Okay. 39 out of 1918 reviews" "
Rating 4 - Poor. 13 out of 1918 reviews" "
Rating 2 - Terrible. 13 out of 1918 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Antonella, Marina Del Rey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and staff! Highly recommend.
Stayed 5 nights in Mar 2024

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, hotel very clean, staff was excellent
Stayed 5 nights in Mar 2024

10/10 Excellent

Claudia Estella, Round Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Onsite free cafe and free daily breakfast were very convenient. Easy to walk to several dining options around the hotel. We would definitely highly recommend this hotel and would stay here again in a heartbeat! (Thank you Raul for all of your recommendations!)
Stayed 4 nights in Mar 2024

10/10 Excellent

Lyda Del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a very nice hotel, friendly and helpful staff, in the history district
Stayed 7 nights in Mar 2024

6/10 Okay

Robin

Travelled with partner
Disliked: Amenities
The hotel was generally pretty nice, but there were a couple of significant issues. Firstly, the hotel smelled strongly of drains--they try to cover this up with perfume which only makes things worse. Second issue was worse... We arrived on International women's day and there was an INSANE parade/protest happening directly outside the hotel. It's difficult to explain exactly what we encountered. 10s of thousands of women shoulder to shoulder chanting and yelling. This protest has a history of violence. For this reason all of the street was boarded up with metal barricades. When we got there we thought the hotel didn't exist as there was no sign of it. We were caught in the middle of this enormous crowd. Several women warned me that as a man I wasn't safe there. The next thing we know a gang of sledgehammer wielding anarchist women dressed like ninjas were charging through the crowd, literally sledgehammering sheet rock off the buildings and smashing the metal barricades. It was total madness. By some miracle, we happened to be standing in a certain place when a small metal door maybe 5 foot by 3 foot opened a few meters away from us in one of the barricades and we noticed a couple of non-mexican looking people were ushered inside. It was the entrance to the hotel! We had to knock on the door and yell through the barricade to try to be allowed entrance. The hotel made zero effort to alert us to any of this beforehand--totally unforgivable and legitimately dangerous.
Stayed 3 nights in Mar 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overlooks the Zocalo. This would be a terrific location but our visit was disrupted by several protests one of which was a major disruption. I would stay here again but I would check to see if a protest this big was planned. We found out the evening before and could have made better arrangements if we had known sooner. Otherwise, the friendly staff and many amenities made this a fantastic stay.
Stayed 7 nights in Mar 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing, walking distance from everything, taxis always ready at the front door as well, and best of all was the amazing breakfast and cafe (free 24/7) with delicious unlimited soups, salads, sandwiches, and drinks! Will definitely return!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Mireya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the Zocalo Central and we were very impressed! This location is close to everything. Walking distance or no more than 15 miles to popular tourist attractions. We booked 2 tours from the hotel (Teotihuacán and Xochimilco-both were very good!) The hotel works with private drivers to take you anywhere you’d like. The hotel verifies all drivers when they pick you up and makes sure the cost is communicated up front for each trip. There were some protests going on during our stay but we couldn’t hear anything inside of the hotel. Highly recommend dining at the rooftop restaurant around sunset for beautiful views. All of the staff was helpful and courteous. Can’t wait to come back!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 15, 2024
Dear JasmineThank you very much for your review. I am glad to know that you enjoyed your stay with us thanks to the treatment of our staff, for us the most important thing is the comfort and satisfaction of our guests and I am proud to know that they made you feel at home.We hope to welcome you again very soon.Best Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place
Stayed 1 night in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 15, 2024
Dear MichaelHow delightful to hear that everything went very well during your stay at Zócalo Central. I hope to have the pleasure of welcoming you again.Best Regards

10/10 Excellent

Corinna T Sumner

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Fabiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seriously what an amazing hotel, couldn’t have a more friendly staff!! Everything is impecable, and you can’t beat the location. The cherry on top in the restaurant, with breakfast Included that was so good! And the dinner was amazing!! I would definitely come back here on my next visit!
Stayed 3 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 14, 2024
Dear FabianaThank you very much for taking the time to write this very nice review. I am pleased to know that you enjoyed breakfast and dinner at Balcón del Zócalo, Café Central and our privileged location. I very much appreciate your kind words regarding the staff since everyone always seeks to make each of our guests feel at home and it makes me very proud to know that we achieved this with you. We will be more than happy to serve you again.We would be delighted to welcome you back soon!Best Regards

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio desde el primer momento! El personal de recepción, todos súper hospitalarios (no puedo recordar sus nombres), Noemí la señorita que limpió la habitación, todo estuvo impecable. Esteban con su atención especial, Ileana y Geraldo y todos los demás que no puedo recordar sus nombres, Alfonso el sr de seguridad. Muchísimas gracias! Esperamos volver pronto.
Stayed 3 nights in Mar 2024
Response from Francisco García, Gerente General Zócalo Central on Mar 15, 2024
Estimada SandraMuchas gracias por su comentario y por tomarse el tiempo de compartirlo con nosotros. Nos alegra saber que tuvo una excelente estancia en Zócalo Central gracias al trato de nuestro personal, para nosotros lo más importante es la comodidad y satisfacción de nuestros huéspedes y me enorgullece saber que lo hicieron sentir como en casa. Compartiremos su mensaje con mi equipo especialmente Noemí, Ileana, Gerado y AlfonsoEstaremos más que encantados de atenderle nuevamente. Ojalá nos veamos pronto.Saludos Cordiales

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , having places around and near to explore .
Stayed 1 night in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 13, 2024
Dear JoelThank you very much for your comment, I am glad to know that our privileged location helped make your stay at Zócalo Central excellent.We hope to have you back with us very soon.Best regards

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to stay, however the unpredictability of protests in the Central needs to be researched when you go. We had a couple members of our party not do well due to altitude and the polution from the Volcano while we were there, then we were in a position where we could not rest between activities due to a Women's Day protest, so we left a day early and moved across town. ANY hotel in the Centro Historico was under extreme security that day, it was in no way a problem caused by the hotel. I will come back, and highly recommend getting reservations in advance for the Rooftop Dinner. The food is AMAZING, too.
Stayed 5 nights in Mar 2024

8/10 Good

Avik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beside being in an amazing location, the hotel itself was excellently conditioned. Rooms were spacious with crafty furnitures. Facilities were awesome. There is a fine dine restaurant (expensive) with beautiful views, a 24/7 cafe, where food and drinks were free for customers, and a wholesome breakfast buffet. Although if you are staying for more than 2 nights, the breakfast buffet might get monotonous as the menu is exactly same every day. There is refrigerator in every floor with water bottles available, so you dont need to call room service frequently. If you want to tour the city in the hop-in hop off buses, the terminal is right below on the street. Overall great stay.
Stayed 3 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 12, 2024
Dear AvikThank you very much for your kind review. I am glad to read that you had a very pleasant stay thanks to our privileged location, as well as our services such as Café Central, the Balcón del Zócalo restaurant, breakfast, your room and bottles of water on each floorWe will be happy to welcome you soonBest Regards

10/10 Excellent

Michael, Santa Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful property. Amazing views on rooftop restaurant for breakfast.
Stayed 5 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 12, 2024
Dear MichaelThank you very much for sharing your experience with us and highlighting location and breakfast at Balcón del Zócalo. We are really happy you had a great time with us.We will be delighted to receive you again very soonBest Regards

10/10 Excellent

Wilson Patricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very close to everything
Stayed 3 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 11, 2024
Dear WilsonThank you for your comments and taking the time to share your experience. I am happy to read that our privileged location helped you have a pleasant stay.I appreciate your opinions and I really hope you can come back soon.Best Regards

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an amazing hotel. If you would like to sightsee and into museums the location is perfect for you. The hotel is modern and the staff is amazing. The rooms are small but they are very clean and comfortable. The rooftop restaurant is delicious with amazing views. The hotel offers breakfast at the rooftop restaurant and you can see the sunrise and it’s beautiful. My Sister-in-law and I went on a girls trip from Tuesday to Saturday. We felt safe the entire time.
Stayed 4 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 11, 2024
Dear VanessaThank you very much for your lovely comment and for the different tips for other travelers! It makes us very happy to know that you took advantage of our excellent location to discover museums and all the tourist spots in the area and the Balcón del Zócalo restaurant. We feel very honored that you have chosen us for your stay in Mexico City and that the service of our staff has been excellent and you felt safe during your stayI hope you can visit us again, very soon.Best Regards

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Excellent value, excellent location,
Stayed 5 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 8, 2024
Dear SharonThank you so much for your comments. Im glad to know that you could enjoy our privileged location. I hope you had an amazing time staying with us and in México City.I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Doug

Travelled with family
Most hotels in this price range will have comfortable beds, clean rooms, excellent staff, etc so I will focus on what they do differently. First off, they are located right off of constitution square and the central city cathedral (the view from the restaurant on the roof is amazing). The one thing that I have never seen anywhere else is that they have a cafe with complimentary food and drinks. And I’m not talking a bowl of pretzels and urn of coffee. It’s salads, sandwiches, etc plus various coffees, teas, sodas, AND beer and wine (I’m not positive whether there’s an extra charge for liquor). It’s so nice after a long day sightseeing to be able to relax at your hotel with a cold beer and a sandwich without spending any more than a tip. I would say that this was the best overall hotel experience that my wife and I have had in 25 years together. Just a great place.
Stayed 2 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 8, 2024
Dear DougThank you very much for your lovely comment and for the different tips for other travelers! It makes us very happy to know that it was one of the best experiences you have had and that you were able to take advantage of our excellent location for all the tourist spots in the area, and after a long day exploring, you were able to take a break and enjoy our open Café Central 24 hours a day and highlight the comfortable and clean room.I hope you can visit us again, very soon.Best Regards

2/10 Terrible

Julissa

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
I had an unpleasant experience. They tried multiple time to charge me extra fees. Never have I had this experience before.
Stayed 1 night in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 8, 2024
Dear JulissaYour opinion is very important to us and is of great help to continue improving our guests' experience. I would like to personally follow up on your comment, if it is not too much trouble for you, would you be so kind as to provide me with your contact information to my email: It will be a pleasure to contact you.Best Regards

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has great service and is close to many historic areas. Just know the rooms are small.
Stayed 3 nights in Mar 2024
Response from Salvador / Concierge on Mar 6, 2024
Dear Victor, Thank you so much for your comments. I'm glad to know that you could enjoy our privileged location and services. I hope you had an amazing time staying with us and in México City. I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Salvador / Concierge on Mar 6, 2024
Dear Carlos, Thank you so much for your comments. I'm glad to know that you could enjoy our privileged location and services. I hope you had an amazing time staying with us and in México City. I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service.
Stayed 3 nights in Mar 2024
Response from Salvador / Concierge on Mar 6, 2024
Dear Carlos, Thank you so much for your comments. I'm glad to know that you could enjoy our privileged location and services. I hope you had an amazing time staying with us and in México City. I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great service
Stayed 2 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 5, 2024
Dear SergioThank you so much for your comments. Im glad to know that you could enjoy our privileged location and services. I hope you had an amazing time staying with us and in México City.I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Shehadeh K, Farmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location right at the Zocalo Square. A few minutes walk to the Cathedral, the Templo Major excavations and other interesting sights. 15 minutes walk to Palacio de Bellas Artes. We had a beautiful breakfast (included) at the rooftop restaurant with view over the cathedral and Zocalo. The hotel has a comfortable relaxed atmosphere, the staff are very friendly and helpful. I would definitely recommend it, specially to people interested in history and tasteful local atmosphere.
Stayed 4 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 5, 2024
Dear ShehadehThank you so much for your lovely comment and for the different tips to other travelers! It makes us so happy knowing you took advantage of our great location to discover museums, restaurants, bars and all touristic spots around the area, and after a long day exploring, you could take a break and enjoy our 24 hour Café Central. I appreciate you highlighting the service provided by our staff.We look forward to welcoming you back on your next visit to Mexico City!Best Regards

10/10 Excellent

Shenping

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location, food service & friendly hotel staff.
Stayed 4 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 5, 2024
Dear ShenpingThank you for your comments and taking the time to share your experience. Im happy to read that our privileged location and the teams service were to your liking, such as the food experience.I appreciate your opinions and I really hope you can come back soon.Best Regards

10/10 Excellent

Dario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice outstanding service and view!
Stayed 1 night in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 5, 2024
Dear DarioThank you very much for your review. I am glad to know that you enjoyed your stay with us thanks to the treatment of our staff, for us the most important thing is the comfort and satisfaction of our guests and I am proud to know that they made you feel at home.It would be a pleasure to serve you again.Best Regards

6/10 Okay

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lovely property in a great location,looking onto the Plaza Mayor. The problem seems to be a misfit between the quality of the surroundings and the training of the staff.
Stayed 3 nights in Feb 2024
Response from Salvador / Concierge on Mar 1, 2024
Dear Carol, Thank you for choosing us as hosts for your stay in Mexico City, it was a great pleasure to serve you and an honor to receive such a nice comment. I am very happy that you had an incredible experience thanks to the service provided by our staff and your room.We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough great things about this hotel. It is absolutely exceptional on all levels. I’ve travelled extensively and this hotel is incredible.
Stayed 8 nights in Feb 2024
Response from Salvador / Concierge on Mar 1, 2024
Dear Judith, Thank you for choosing us as hosts for your stay in Mexico City, it was a great pleasure to serve you and an honor to receive such a nice comment. I am very happy that you had an incredible experience thanks to the service provided by our staff and your room.We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe we were able to stay in this property for the price I paid. Such great service and such a beautiful room. Close to everything historic.. Hope to get the same price so we can stay again.. absolutely love it
Stayed 1 night in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on Mar 1, 2024
Dear BeckyThank you for choosing us as hosts for her stay in Mexico City, it was a great pleasure to serve you and an honor to receive such a nice comment. I am very happy that you had an incredible experience thanks to the service provided by our staff and your room.We look forward to welcoming you back soon.Best regards

10/10 Excellent

Qaiser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside stay with excellent location. Very pleasant and attentive staff. Lots of sites are walkable. Great food options inside and outside the hotel. Spacious enough room for me and my wife. We would love to return!
Stayed 4 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on Feb 27, 2024
Dear QaiserThank you very much for sharing your experience with us. It is a pleasure to read that you enjoyed your stay thanks to the service of our staff, our privileged location and comfortable room.We look forward to welcoming you back soon.Best regards

10/10 Excellent

Jose, Harrogate

Travelled with partner
Acogedor
Stayed 2 nights in Feb 2024
Response from Francisco García, Gerente General Zócalo Central on Feb 27, 2024
Estimado JoséMuchas gracias por su comentario y por tomarse el tiempo de compartirlo con nosotros. Nos alegra saber que tuvo una estancia agradable. Para nosotros lo más importante es que pasen unas vacaciones extraordinarias y se sientan como en casa.La esperamos de vuelta con nosotros muy pronto.Saludos Cordiales

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely happy with our one week stay at Zocalo Central Hotel. If you are a new tourist to Mexico City and want explore the historic area and popular neighborhoods, then this is the place to stay. You’re within walking distance of many major sights and museums and very handy to the metro subway system. The hotel was lovely, the staff were extremely helpful. The main restaurant El Balçon de Zocalo has fine food and a great view of the Cathedral. The café available 24x7 and included in the price was a very pleasant surprise. The included breakfast buffet was pretty modest but sufficient for our needs. Because the hotel is right beside the main historical square, the road in front of the hotel was occasionally closed by the police if demonstrations or other big events were expected. We will definitely return to Zocalo Central when we return to Mexico City.
Stayed 7 nights in Feb 2024
Response from Sal / concierge on Feb 24, 2024
Hi Frederiek, We really appreciate your comment and hope to see you soon. Thanks.Best regard,

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top restaurant
Stayed 3 nights in Feb 2024
Response from Sal / concierge on Feb 24, 2024
We really appreciate your comment and hope to see you soon.Best regard,

8/10 Good

Javier

Liked: Cleanliness, amenities, property conditions & facilities
Great food and location. Beautiful views and great decor. Staff was not on point. They failed to clean my room on multiple occasions and did not provide toiletries as needed.
Stayed 4 nights in Feb 2024
Response from Sal / concierge on Feb 24, 2024
We really appreciate your comment and hope to see you soon.Best regard,

10/10 Excellent

Reni de

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique hotel right in the center of the historical district. Easy walk to historical landmarks, shopping and the metro. The hotel was immaculately clean and staff friendly and helpful. The rooftop restaurant was beautiful, but it needed the heaters on as the early am and pm temps were cool )in the 50’s Fahrenheit). Restaurant staffing was very friendly but disorganized and slow at times. Overall a great experience:-)
Stayed 4 nights in Feb 2024
Response from Sal / concierge on Feb 24, 2024
We really appreciate your comment and hope to see you soon.Best regard,

10/10 Excellent

Lee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit and stay
Stayed 4 nights in Feb 2024
Response from Sal / concierge on Feb 24, 2024
Thank you Lee, We really appreciate your comment and hope to see you soon.Best regard,

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sal / concierge on Feb 24, 2024
We really appreciate your comment and hope to see you soon.Best regard,

10/10 Excellent

Neydy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful, in a great location with an amazing view of the Cathedral and Zocalo. Service was great, staff was attentive and helpful and the rooms were really nice, clean, comfortable. This is a must stay for anyone traveling to Mexico City.
Stayed 3 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on Feb 20, 2024
Dear NeydyThank you very much for your kind review. I am glad to read that you had a very pleasant stay thanks to our location to enjoy the view, the cleanliness and comfort of the rooms. I am very proud that our staff was friendly and able to assist you with every request. Our main goal is to make our guests feel at home!It would be a pleasure to host you again, very soon.Best Regards

10/10 Excellent

Anabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful it’s close to everything and the staff is above nice great places very fancy too
Stayed 3 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on Feb 20, 2024
Dear AnabelThank you very much for sharing your experience with us. It is a pleasure to read that you enjoyed your stay, highlighting our privileged location in the center of Mexico City and above all the service of our staff.We look forward to welcoming you back on your next visit to CDMX.Best regards

10/10 Excellent

Virginia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and wonderful services from the staffs
Stayed 5 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on Feb 20, 2024
Dear VirginiaThank you very much for sharing your experience with us. It is a pleasure to read that you enjoyed your stay thanks to the service of our staff, our main goal is to make our guests feel at home.We look forward to welcoming you back soon.Best regards

10/10 Excellent

renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and bistro area were excellent. Fabulous place to stay
Stayed 2 nights in Feb 2024
Response from Sal / concierge on Feb 18, 2024
Hi Renne, Thank you very much. we appreciate your comment and we hope to see you again soon. It was a pleasure for us to assist you.Best regards,

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel right across from the square. It includes a breakfast as well as free beer, snacks, water and juice. The beds were very comfortable. The rooftop restaurant had a wonderful view and was beautifully decorated. The service was slow and there processes for delivery was not efficient. Three out of the seven of us sent the food back because it was cold. The should put their patio heaters on during the evening and in the morning for breakfast as it is cold and your food gets cold.
Stayed 4 nights in Feb 2024
Response from Sal / concierge on Feb 18, 2024
Hi Karen, Thank you very much. we appreciate your comment and we hope to see you again soon. It was a pleasure for us to assist you. We will follow your recommendations to improve our service.Best regards,

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent service I recomend to anyone looking for a good staying and service excellent service
Stayed 4 nights in Feb 2024
Response from Sal / concierge on Feb 18, 2024
Hi Oscar, Thank you very much. we appreciate your comment and we hope to see you again soon. It was a pleasure for us to assist you.Best regards,

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sal / concierge on Feb 18, 2024
thank you!

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best zocalo views food was great
Stayed 6 nights in Feb 2024
Response from Sal / concierge on Feb 18, 2024
Hi Jose, Thank you very much. we appreciate your comment and we hope to see you again soon. It was a pleasure for us to assist you.Best regards,

10/10 Excellent

Darlene P

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent and the location is walking distance to many places like bellas artes
Stayed 3 nights in Jan 2024
Response from Sal / concierge on Feb 18, 2024
Hi Darlene, Thank you very much. we appreciate your comment and we hope to see you again soon. It was a pleasure for us to assist you.Best regards,

10/10 Excellent

Cristian, Bakersfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area close to historical Zocalo! Clean rooms and outstanding service. Food was excellent and the views from the restaurant were breathtaking.
Stayed 3 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on Feb 15, 2024
Dear CristianThank you very much for taking the time to write this comment. How nice to hear your stay at Zócalo Central was excellent, especially thanks to to the service of the staff, cleanliness, food and the view from the Balcón del Zócalo were to your likingI hope you can visit us again, very soon.Best Regards