Terrace/patio

Reviews of TRYP by Wyndham Mexico City World Trade Center Area Hotel

3.5 out of 5
TRYP by Wyndham Mexico City World Trade Center Area Hotel
Viaducto Presidente Miguel Aleman, 14, Benito Juarez, Mexico City, CDMX

Reviews

8.8

Excellent

Rating 10 - Excellent. 354 out of 625 reviews" "
Rating 8 - Good. 192 out of 625 reviews" "
Rating 6 - Okay. 47 out of 625 reviews" "
Rating 4 - Poor. 15 out of 625 reviews" "
Rating 2 - Terrible. 17 out of 625 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jose

Stayed 1 night in Jan 2024
Response from Tryp by Wyndham on Jan 16, 2024
Estimado,Muchas gracias por su preferencia y por su calificación, nos alegra saber que todo durante su estancia fue de acuerdo a sus expectativasEsperando volver a contar con su preferencia en su próxima estancia en la CDMXSinceramenteHotel Tryp by Wyndham WTC

8/10 Good

Jose

Stayed 2 nights in Dec 2023
Response from Tryp by Wyndham on Jan 16, 2024
Estimado,Muchas gracias por su preferencia y por su calificación, nos alegra saber que todo durante su estancia fue de acuerdo a sus expectativasEsperando volver a contar con su preferencia en su próxima estancia en la CDMXSinceramenteHotel Tryp by Wyndham WTC

8/10 Good

Jose

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Tryp by Wyndham on Jan 2, 2024
Estimado,Muchas gracias por su preferencia y por su calificación, nos alegra saber que todo durante su estancia fue de acuerdo a sus expectativasEsperando volver a contar con su preferencia en su próxima estancia en la CDMXSinceramenteHotel Tryp by Wyndham WTC

10/10 Excellent

JOSE_LUIS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tryp by Wyndham on Dec 19, 2023
Estimado,Muchas gracias por su preferencia y por su calificación, nos alegra saber que todo durante su estancia fue de acuerdo a sus expectativasEsperando volver a contar con su preferencia en su próxima estancia en la CDMXSinceramenteHotel Tryp by Wyndham WTC

10/10 Excellent

Maria Jimena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really friendly. I thought the office area on the first floor would be bigger but was ok. At the restaurant the waiter was really y nice but they didn't have ice for my drink
Stayed 2 nights in Nov 2023
Response from Team Hotel Tryp on Dec 5, 2023
Agradecemos sus comentarios, esperemos en su próxima visita a Ciudad de México elija Hotel Tryp by Wyndham para hospedarse.

2/10 Terrible

CLAUDIO

Stayed 1 night in Nov 2023
Response from Team Hotel Tryp on Dec 5, 2023
Lamentamos no haber cumplido sus expectativas

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Tryp by Wyndham on Nov 7, 2023
Estimado,Muchas gracias por su preferencia y por su calificación, nos alegra saber que todo durante su estancia fue de acuerdo a sus expectativasEsperando volver a contar con su preferencia en su próxima estancia en la CDMXSinceramenteHotel Tryp by Wyndham WTC

8/10 Good

Ameya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for Short Stays!
A good hotel for short stays. Friendly staff and a good experience for me, overall..
Stayed 1 night in Oct 2023
Response from Tryp by Wyndham on Oct 23, 2023
Dear Ameya,Thank you very much for your preference and your rating, we hope to have your preference again in your next visit to CDMXKind regardsTryp WTC México

10/10 Excellent

Ivy

Stayed 1 night in Sep 2023
Response from Tryp by Wyndham on Oct 3, 2023
Estimado,Muchas gracias por su preferencia y por su calificación, nos alegra saber que todo durante su estancia fue de acuerdo a sus expectativasEsperando volver a contar con su preferencia en su próxima estancia en la CDMXSinceramenteHotel Tryp by Wyndham WTC

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, service and location
Conveniently located, super friendly staff and the doors are locked at night with doorman service 24/7. Guests can only access their floor in the elevator so I felt pretty safe. It is just steps away from the subway station which made super easy to get around.
Stayed 2 nights in Aug 2023
Response from Tryp by Wyndham on Sep 4, 2023
Dear,Thank you very much for your preference and for your rating, we are really happy that everything during your stay has been according to your expectations.Hoping to have your preference again on your next stay in CDMXSincerelyHotel Tryp by Wyndham WTC

10/10 Excellent

Claudia Fernanda

Stayed 4 nights in Jul 2023
Response from Tryp by Wyndham on Aug 21, 2023
Estimada Fernanda,Muchas gracias por su preferencia y por su calificación, nos alegra saber que todo durante su estancia fue de acuerdo a sus expectativasEsperando volver a contar con su preferencia en su próxima estancia en la CDMXSinceramenteHotel Tryp by Wyndham WTC

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect complimentary drink
Stayed 1 night in Jul 2023
Response from Tryp by Wyndham on Jul 17, 2023
Dear Gabirlea,Thank you very much for your preference and for your rating, we hope that everything during your stay has been according to your expectations.Hoping to have your preference again on your next stay in CDMX

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the towels,very old. Very expensive the breakfast for the quality and variety. They put cheapy soft soap an shampoo.
Stayed 2 nights in May 2023
Response from Tryp by Wyndham on May 23, 2023
Dear Aaron, Thank you for your comment, we are going to verify the quality of the amenities so this inconvenience would not repeat.Kind regardsHotel Tryp by Wyndham WTC

4/10 Poor

Emilio

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Hotel needs to reconsider using earthquake alarm
This hotel was clean and well located. The hotel needs to seriously rethink their policies regarding earthquake alarm; the city earthquake alarm went on but the hotel didn't have a corresponding alarm, thankfully we vaguely heard the city alarm and through the window saw people in the streets vacating adjacent buildings so we vacated, but the hotel never informed the guests (of course all the hotel personnel vacated). They argued their policy is not sound the alarm unless is a big quake, what type of thinking is that? The earthquake was 5.5. In Mexico City, earthquake alarm is a critical thing. On a separate topic, the elevator had problems and got stuck, had to be constantly reset, leaving guests awaiting for a long time, they claimed they called maintenance but they would arrive until Monday, so the entire weekend was an elevator gamble. Seems like this hotel is trying to save money on maintenance.
Stayed 4 nights in Mar 2023
Response from Tryp by Wyndham on Apr 5, 2023
Dear Emilio,Thank you so much for your preference and for your comment, first of all we are very sorry for the inconveniences you had, as we explain at the hotel, the alarm only sounds after medium intense, perhaps you couldnt hear it because you had the headphones, anyway, the General Manager and all the personnel was helping all the guests with the specific instructions to evacuate the bilding.We are going to take action of your comment to improve and do not have this issues again.Hoping you could come back and have an excelent experienceKind RegardsTryp by Wyndham WTC

10/10 Excellent

Omar

Stayed 1 night in Mar 2023
Response from Equipo Hotel Tryp on Mar 25, 2023
Agradecemos su estancia con nosotros, esperamos en su próxima visita a la Ciudad de Mexico nos elija para hospedarse

10/10 Excellent

kun

Stayed 1 night in Nov 2022
Response from Tryp by Wyndham on Jan 24, 2023
Estimado Kun,Muchas gracias por su preferencia y por su calificación, esperamos que su estancia con nosotros haya sido increíble, con gusto de recibirlo de nuevo cuando visite la CDMX.Sin más por el momentoHotel Tryp by Wyndham

10/10 Excellent

ravikumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall worth for money, excellent staff and service
Stayed 3 nights in Sep 2022

4/10 Poor

Ricardo

Travelled with family
Disliked: Staff & service, amenities
Very small beds and rooms, for the same price you can get much better hotels
Stayed 2 nights in Sep 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and good location, nice staff and good restaurant with great view on the 9th floor
Stayed 5 nights in May 2022
Response from Staff Wyndham on Jun 12, 2022
Dear Carlos, Thank you very much for taking a few minutes of your time to share your opinion about your stay with us. We are glad to know that the location and the restaurant met your expectations. Best regards from all the Tryp By Wyndham Staff.

6/10 Okay

Jamie

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not worth the stay
Hotel was a Wyndham in name only. the guy who took the photos deserves a medal, place is 1/2 the size of how the photos look. Location was good, staff were curt and not overly helpful. Wifi was very weak across the entire hotel. Gym was hot, tiny with no ventilation. TV quality and channels was of no value.
Stayed 1 night in May 2022
Response from Jessica Márquez on May 12, 2022
Good afternoon. We appreciate your comment, we will start working on our improvement area to meet your expectations on your next visit. Good day.

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Staff sumamente amigable Lo que no nos gusto fue el clima que era centralizado y pocas veces teníamos control sobre el
Stayed 2 nights in Apr 2022
Response from Jessica Márquez on May 12, 2022
Buenas tardes. Lamento muchos los inconvenientes que se ocasionaron durante su estancia, agradecemos su opinión ya que eso nos ayuda a mejorar revisaremos con nuestros compañeros de Mantenimiento sobre su situación para que la próxima vez que nos visite su experiencia sea mejor. Le mandamos un saludo cordial, esperando recibirle pronto.

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is convenient. The hotel looks very well maintained. The staff is very kind.
Stayed 1 night in Apr 2022
Response from Viridiana Bernal on Apr 12, 2022
Good day, thank you for staying with us, we hope to welcome you soon.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, well worth it! Really clean, nice friendly staff.
Stayed 6 nights in Mar 2022

10/10 Excellent

Lenny Leticia

Stayed 1 night in Jan 2022
Response from Jessica Márquez on May 12, 2022
Buenas tardes. Agradecemos su buena puntuación esperamos recibirle muy pronto de nuevo. Saludos.

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente propiedad para pasar una noche
Stayed 1 night in Dec 2021
Response from Viridiana Bernal on Jan 14, 2022
Buenas tardes. Agradecemos sus buenos comentarios esperamos recibirle muy pronto de nuevo. Saludos.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Demasiado ruido
Se esuchan dos tipos de ruidos El externo de la calle y el interno de las pueetas Dormi muy mal
Stayed 2 nights in Nov 2021
Response from Viridiana Bernal on Jan 14, 2022
Buenas tardes. Agradecemos su comentario, empezaremos a trabajar en nuestra área de mejora para lograr cumplir sus expectativas en su próxima visita. Buen dia.

8/10 Good

Diana C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2021
Response from Viridiana Bernal on Nov 23, 2021
Buenas tardes Le agradecemos su preferencia y quedamos a sus ordenes. Que tenga un excelente día

2/10 Terrible

JOSE PABLO HIDALGO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LAMENTABLE
Tuvieron un "error" con mi reservación y al llegar al hotel, me dicen que no me puedo hosperdar ahi. Que me mueven a unas calles a un hotel "mejor". Cabe mencionar que no se toman la molestia para llamar o avisar y por supuesto no existe un descuento o compensación.
Stayed 1 night in Nov 2021
Response from Viridiana Bernal on Nov 24, 2021
Buenas tardes. Sr Hidalgo lamentamos la situación por la que paso, tratamos de que su reservacion no se perdiera, dándole una mejor habitación en una Suite muy cerca de TRYP. Le ofrezco una disculpa por los inconvenientes ocasionados.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suprisingly great stay!
Location is great, close to many important avenues and site-seeing places. The comfort of the room was second to none and clean. They include a continental breakfast with a great variety of choices. There is little noise in the rooms but it's part of being in a cosmopolitan city as big as CDMX.
Breakfast with a view of the city
Modern TV Wall
Nice lighting in the room
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Location, service, room and restaurant are all excellent
Stayed 5 nights in May 2021
Response from Alejandra Gasser on May 26, 2021
Thank you for your feedback. Have a nice day, Best Regards

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location, restaurants everywhere, within walking distance, safe. Staff was great and friendly. Will stay again when I go back.
Stayed 2 nights in Apr 2021
Response from Alejandra Gasser on Apr 27, 2021
Muchas gracias por sus comentarios, siempre nos ayudan a mejorar.

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2021
Response from Alejandra Gasser on Mar 30, 2021
Thank you, your comments always help us to improve.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! Friendly and helpful staff. Covid precautions.
Stayed 2 nights in Feb 2021
Response from Alejandra Gasser on Feb 23, 2021
Thank you for your comments, Those are always helpfull for us to improve day by day. Best Regrads,

6/10 Okay

Fernando, Orange County, CA

Liked: Cleanliness, staff & service
Disliked: Amenities
The property is centrally located near the WTC and it’s kept immaculate. The staff is overly friendly and definitely the highlight of the hotel - from the desk staff to valet service, everyone is top notch. However, while the hotel counts with A/C, it doesn’t have heating. The room was cold! And I was freezing at night. After the first night I inquired at the front desk and I was given a couple of extra blankets. That wasn’t enough and I asked the following morning if they had a room with heating, but I was told there were no alternatives. Come to find out at check-out, they have portable heaters available. Well, after spending 6 nights freezing in there, there’s an obvious disappointment. The towels provided are old, rough and worn out. Besides those two issues - providing you don’t care for either - the hotel is perfect for a quick stay.
Stayed 5 nights in Oct 2020

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Alejandra Gasser on Sep 30, 2020
Thank you for your comments, them always help us to improve. Best Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Alejandra Gasser on Jul 14, 2020
Gracias por sus comentarios, siempre nos ayuda a mejorar.

10/10 Excellent

Orlando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaninless of the hotel, room was awesome. Very comfortable. Excellent customer service. The restaurant view in the 9 th floor was incredible and very relaxing.
Stayed 6 nights in Mar 2020
Response from Alejandra Gasser on Mar 26, 2020
Thank your for your comments, them are helpfull us to improve everyday. Best Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and staff, nice view of the city
Stayed 1 night in Feb 2020
Response from Alejandra Gasser on Feb 27, 2020
We appreciate your comments, they always help us improve. Best Regards

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Decidedly average on all fronts. The porter was asleep when I arrived. The noise from the strip club next door meant I needed to move rooms. Breakfast was nice with a good selection. I don’t really recommend the area.
Stayed 1 night in Jan 2020
Response from Alejandra Gasser on Jan 27, 2020
Thank you for your comments, we will work in your feedback. Have a nice day

10/10 Excellent

Alex, Mexico city

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Comfortable bedding, good amount of towels, okay space in the room.
Stayed 1 night in Jan 2020
Response from Alejandra Gasser on Jan 21, 2020
Gracias por sus comentarios, siempre nos ayuda a mejorar.

10/10 Excellent

Larissa

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Alejandra Gasser on Jan 15, 2020
Gracias por sus comentarios, siempre nos ayudan a mejorar. Saludos,

4/10 Poor

Maria V

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Alejandra Gasser on Dec 24, 2019
Estimada Huésped, nos gustaría saber a mas detalle, el motivo de porque considero el Hotel en baja calificación, ya que todos esto nos ayuda en retroalimentacion y mejora continua del Hotel. Quedamos en espera de su pronta respuesta. Saludos,

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019
Response from Alejandra Gasser on Dec 15, 2019
Agradecemos sus comentarios, siempre nos ayudan a mejorar.

8/10 Good

Ayari Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Alejandra Gasser on Dec 5, 2019
Agradecemos sus comentarios, siempre nos ayudan a mejorar. Saludos,

8/10 Good

Jose

Stayed 2 nights in Nov 2019

8/10 Good

steve

Business traveller
Liked: Staff & service
Great Mexico City Experience
Staff was friendly and very helpful in English....needs new bath towels because what you get now are equal to the shower floor towels at other hotels. Room is a good size and clean...for the money would be hard to find a better property.
Stayed 8 nights in Oct 2019
Response from Alejandra Gasser on Nov 4, 2019
Dear Guest Thank you for your comments, them always be helpful to improve us. Best Regards,

8/10 Good

Jorge, Monterrey, NL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is small, the rooms are small but nice. The water from the shower was only warm... No hot water. The breakfast is good.
Stayed 3 nights in Oct 2019
Response from Alejandra Gasser on Oct 30, 2019
Dear Guest, Thank your for your comments, this feedback will be helpfull us to improve always. About the hot water, we will check it, because we do not have any complain before. Best Regards,

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient place, with excellent location if you are doing business in the south of the city Complementary Breakfast is very good, you have the option to order from the menu as well for a fair price On the negative side the elevator can be a problem during rush hour, its only one and small
Stayed 3 nights in Oct 2019
Response from Alejandra Gasser on Oct 27, 2019
Thank you for your comment, your feedback it´s really important for improve us. Best Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the World Trade Center was extremely convenient.
Stayed 3 nights in Oct 2019
Response from Alejandra Gasser on Oct 16, 2019
Thank you for your preference, we appreciate your comments, always help us to improve. Best Regards

10/10 Excellent

Tomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Alejandra Gasser on Oct 4, 2019
Good afternoon We thank you for your preference and we are at your service. Have a great day!