Puente De Alvarado 22, Col. Tabacelera, Mexico City
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Steph, very friendly places clean they have a restaurant on site and a bar that seem to be closed every day. I’ve never seen it open the main Avenue when you come out to the street. There’s some weird smells there. I’m guessing as the sewer system. But overall, everything is within walking distance not a bad place. I would’ve liked the street level view. I had to save the building at all, but maybe next time. Two thumbs up
We had a nice stay at the Exe Alameda Reforma. As others have mentioned, the staff is extremely nice. We stayed in the Presidential Suite which has a really nice area to relax (a sort of sunroom with lots of plants and jacuzzi)
I could sleep one day because in the meeting room of downstairs of my room they had a party, was so terrible, too loud till 3am, was crazy, we could feel the vibrations of the music, I requested to frontdesk change the room, but they dont do nathing about ir, and just they dont care the issue. So disappointed about the hotel.
Everything is really closed! You can walk to eat, walk to zocalo, walk to angel de la independencia, or take an Uber wherever you want to go. It’s a tacos place 2 blocks down from the second exit door, it’s not a restaurant but it’s a carrito in front of Barceló hotel but they are super delicious!!!!
The housekeeping staff was wonderful but the front desk personel were awful treated my family really bad they have no people skills very rude and treat people with upmost disrespect.
Súper bien
Muy céntrico las instalaciones muy limpias, alberca climatizada, todo el staff súper amable y el desayuno delicioso
Muy agradable estadia
Ninguna queja
Nice area, you can walk to zócalo and palacio de bellas artes!!! The buffet breakfast is the best!!! Everything is really close to the hotel!! And the customer service super nice!!
I was disappointed the jacuzzi was super cold in the room the phone didn’t work the mini bar was missing and the safe as well was missing they were short of towels so they didn’t leave the one you used on the floor so was very dangerous get out the shower so I was very disappointed I didn’t think I will recommend this hotel to anyone , sorry to the employees because they work hard
Within walking distance of tourist attractions such as Bella Artes, tons of food trucks nearby with tasty tacos and local mexican food at an affordable price. Accessible to metro and train stations
My room had a window which faced some back ally, it was so noisy I could hear my neighbours conversation, four star hotel in a country that’s hot without aircon is a joke. The pillows were paper thin, the rooms were unpleasant. Staff were nice though
Iyce
Stayed 4 nights in Jun 2023
4/10 Poor
Irma
Jun 18, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioner was not working properly..it was too hot.
The customer service at the front desk is excellent. The poolside food and drinks service was excellent aswell. If you leave anything in the room they reach out and contact you. Really great place to stay after a long day sightseeing Mexico city.
The customer service at the front desk is excellent. The restaurant room service food and drinks service is excellent and attentive.
Has your own patio with a Jacuzzi and beautiful view yo the city. Has another Jacuzzi in the room. Excellent location in reforma close to Bellas Artes. My room of choice when staying in México city. Hotel has it's own security guard and the property makes you feel safe. The only bad thing was that the jets in the Jacuzzi tub in the room were not working besides that I love the room.
Juan
Stayed 1 night in Apr 2023
10/10 Excellent
Jeremy
Mar 16, 2023
Jeremy
Stayed 1 night in Mar 2023
Response from Carlos Cerezo, General Manager. on Mar 18, 2023
Thank you very much Mr. Jeremy for you visit and review! Please let us know any comment to improve our service. We wish you a safe trip back home!
The staff was extremely helpful. They helped me book tours for great prices
Mariana
Stayed 6 nights in Mar 2023
Response from Carlos Cerezo, General Manager. on Mar 18, 2023
Thank you Ms. Mariana for your comments! Our city and surrounding areas offer many attractions so we are delighted that you enjoyed them. We hope to see you back with us in a future trip!
Very clean hotel, with security staff all the time in situs. Nice and very clean rooms. Very attentive and helpful staff in general … I rate this hotel as an excellent 4 stars one !
RICARDO
Stayed 6 nights in Mar 2023
4/10 Poor
luis
Travelled with family
Feb 19, 2023
Disliked: Staff & service
Horrible place. Poor customer service
DONT STAY HERE: address on expedia not correct . They used to be another hotel but never changed the google seach. So when you try to gind it it does not come up. No phone number . Poooor customer service. Horrible place to stay . They have a code to check out from the room but this hotel does not appear on list. Dirty all around never stay there