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Reviews of Exe Alameda Reforma

4 out of 5
Exe Alameda Reforma
Puente De Alvarado 22, Col. Tabacelera, Mexico City

Reviews

8.4

Very good

Rating 10 - Excellent. 493 out of 1009 reviews" "
Rating 8 - Good. 288 out of 1009 reviews" "
Rating 6 - Okay. 136 out of 1009 reviews" "
Rating 4 - Poor. 56 out of 1009 reviews" "
Rating 2 - Terrible. 36 out of 1009 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steph, very friendly places clean they have a restaurant on site and a bar that seem to be closed every day. I’ve never seen it open the main Avenue when you come out to the street. There’s some weird smells there. I’m guessing as the sewer system. But overall, everything is within walking distance not a bad place. I would’ve liked the street level view. I had to save the building at all, but maybe next time. Two thumbs up
Stayed 2 nights in Mar 2024

8/10 Good

Tashika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel nice people
Stayed 8 nights in Mar 2024

10/10 Excellent

John, Port Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2024

10/10 Excellent

Mariana

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrew, Wilkes-Barre

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a nice stay at the Exe Alameda Reforma. As others have mentioned, the staff is extremely nice. We stayed in the Presidential Suite which has a really nice area to relax (a sort of sunroom with lots of plants and jacuzzi)
Stayed 8 nights in Mar 2024

10/10 Excellent

Jiri

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 2 nights in Mar 2024

8/10 Good

Marques

Liked: Cleanliness, staff & service, property conditions & facilities
The room was just a little small
Stayed 2 nights in Feb 2024

10/10 Excellent

Carlos Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fantastic to go around. I highly recommend, staff very frienly, place very clean, bar and pool my favorite place.
Stayed 3 nights in Feb 2024

2/10 Terrible

LUIS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I could sleep one day because in the meeting room of downstairs of my room they had a party, was so terrible, too loud till 3am, was crazy, we could feel the vibrations of the music, I requested to frontdesk change the room, but they dont do nathing about ir, and just they dont care the issue. So disappointed about the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is really closed! You can walk to eat, walk to zocalo, walk to angel de la independencia, or take an Uber wherever you want to go. It’s a tacos place 2 blocks down from the second exit door, it’s not a restaurant but it’s a carrito in front of Barceló hotel but they are super delicious!!!!
Stayed 2 nights in Jan 2024

6/10 Okay

Mariana

Stayed 4 nights in Jan 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

JAVIER, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located in the heart of Mexico. Very convenient to go anywhere.
Stayed 1 night in Jan 2024

6/10 Okay

Amaury

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Guillaume

Stayed 4 nights in Dec 2023

10/10 Excellent

Irwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexander

Stayed 7 nights in Dec 2023

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at this place were amazing to me!
Stayed 7 nights in Nov 2023

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Daniela

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I stay here, the staff are the best and thier food y delicious. Will continue to stay here on my future trips.
Stayed 1 night in Dec 2023

10/10 Excellent

YASMIN, Winston Salem

Stayed 1 night in Nov 2023

2/10 Terrible

Julio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The housekeeping staff was wonderful but the front desk personel were awful treated my family really bad they have no people skills very rude and treat people with upmost disrespect.
Stayed 7 nights in Oct 2023

10/10 Excellent

Daniela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy limpia, y el staff bien amables, el area de la picina igual muy limpio difiinitivo que volvere a hospedarme aqui.

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent emplacement pour une bonne semaine. Le buffet du déjeuner est copieux. Le personnel est serviable et très attentionné.
Stayed 7 nights in Sep 2023

10/10 Excellent

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Sep 2023

6/10 Okay

Hugo

Stayed 2 nights in Sep 2023

10/10 Excellent

Jose Luis Alvarez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service in from desk and great service in dining room
Stayed 2 nights in Aug 2023

10/10 Excellent

rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper bien Muy céntrico las instalaciones muy limpias, alberca climatizada, todo el staff súper amable y el desayuno delicioso Muy agradable estadia Ninguna queja
Stayed 2 nights in Aug 2023

10/10 Excellent

Ayano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, front cómodo y staffs son amables. Tiene muchos servicios (alberca, gimnasio, restaurante etc.)
Stayed 1 night in Aug 2023

6/10 Okay

VICTOR

Stayed 4 nights in Aug 2023

10/10 Excellent

Gabriela

Stayed 2 nights in Aug 2023

8/10 Good

Isela Helietta

Liked: Cleanliness, staff & service
Great location, nice pool.
Stayed 2 nights in Aug 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, you can walk to zócalo and palacio de bellas artes!!! The buffet breakfast is the best!!! Everything is really close to the hotel!! And the customer service super nice!!
Stayed 3 nights in Jul 2023

10/10 Excellent

RAMONA, EL PASO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property Excellent location
Stayed 1 night in Jul 2023

4/10 Poor

Maria de Lourdes

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was disappointed the jacuzzi was super cold in the room the phone didn’t work the mini bar was missing and the safe as well was missing they were short of towels so they didn’t leave the one you used on the floor so was very dangerous get out the shower so I was very disappointed I didn’t think I will recommend this hotel to anyone , sorry to the employees because they work hard
Stayed 3 nights in Jun 2023

8/10 Good

Ayanna

Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance of tourist attractions such as Bella Artes, tons of food trucks nearby with tasty tacos and local mexican food at an affordable price. Accessible to metro and train stations
Stayed 4 nights in Jun 2023

2/10 Terrible

Iyce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
My room had a window which faced some back ally, it was so noisy I could hear my neighbours conversation, four star hotel in a country that’s hot without aircon is a joke. The pillows were paper thin, the rooms were unpleasant. Staff were nice though
Stayed 4 nights in Jun 2023

4/10 Poor

Irma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioner was not working properly..it was too hot.
Stayed 3 nights in Jun 2023

10/10 Excellent

Albert, Sylmar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it deff visit again
Stayed 2 nights in May 2023

10/10 Excellent

Laura I.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy centrico, con facil acceso, y los empleados muy atentos.
Stayed 3 nights in Apr 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the most popular historic sites
Stayed 5 nights in Apr 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is the best.
The customer service at the front desk is excellent. The poolside food and drinks service was excellent aswell. If you leave anything in the room they reach out and contact you. Really great place to stay after a long day sightseeing Mexico city.
Stayed 1 night in Apr 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Presidential Suite is awesome.
The customer service at the front desk is excellent. The restaurant room service food and drinks service is excellent and attentive. Has your own patio with a Jacuzzi and beautiful view yo the city. Has another Jacuzzi in the room. Excellent location in reforma close to Bellas Artes. My room of choice when staying in México city. Hotel has it's own security guard and the property makes you feel safe. The only bad thing was that the jets in the Jacuzzi tub in the room were not working besides that I love the room.
Stayed 1 night in Apr 2023

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2023
Response from Carlos Cerezo, General Manager. on Mar 18, 2023
Thank you very much Mr. Jeremy for you visit and review! Please let us know any comment to improve our service. We wish you a safe trip back home!

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful. They helped me book tours for great prices
Stayed 6 nights in Mar 2023
Response from Carlos Cerezo, General Manager. on Mar 18, 2023
Thank you Ms. Mariana for your comments! Our city and surrounding areas offer many attractions so we are delighted that you enjoyed them. We hope to see you back with us in a future trip!

8/10 Good

Nikhil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms with excellent buffet breakfast

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, with security staff all the time in situs. Nice and very clean rooms. Very attentive and helpful staff in general … I rate this hotel as an excellent 4 stars one !
Stayed 6 nights in Mar 2023

4/10 Poor

luis

Travelled with family
Disliked: Staff & service
Horrible place. Poor customer service
DONT STAY HERE: address on expedia not correct . They used to be another hotel but never changed the google seach. So when you try to gind it it does not come up. No phone number . Poooor customer service. Horrible place to stay . They have a code to check out from the room but this hotel does not appear on list. Dirty all around never stay there
Stayed 1 night in Feb 2023