Title: ONTO Alvaro Obregon Mexico - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # ONTO Alvaro Obregon Mexico City Hotel with a rooftop terrace, near Paseo de la Reforma ![Premium Double Room](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/510ec873.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Rooftop terrace](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/a50bc195.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Building design](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/25a6391b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop bar, alfresco dining, open daily](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/306e37d0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room | Television](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/27cb8550.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Angel of Independence Monument, ONTO Alvaro Obregon Mexico City provides a rooftop terrace, a bar, and a restaurant. Stay connected with free in-room WiFi. VIP Access 9.4 Exceptional ## Popular amenities - Bar - Kitchen - 24/7 front desk - Pet-friendly - Housekeeping - Air conditioning VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=111921358&PinnedHotelID=111921358&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=111921358&PinnedHotelID=111921358&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 7 - Oct. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=111921358&PinnedHotelID=111921358&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=111921358&PinnedHotelID=111921358&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=111921358&PinnedHotelID=111921358&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=111921358&PinnedHotelID=111921358&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=111921358&PinnedHotelID=111921358&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=111921358&PinnedHotelID=111921358&HadPinnedHotel=true®ionId=-1&adults=2) ![Grand Double Room](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/bee20429.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Double Room 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Kitchenette Mini-fridge Dining table Smart TV Blackout drapes/curtains - 775 sq ft - Sleeps 2 - 1 King Bed ![Luxury Double Room](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/30c39691.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Kitchenette Mini-fridge Dining table Smart TV Blackout drapes/curtains - 861 sq ft - Sleeps 2 - 1 King Bed ![Standard Double Room | Television](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/27cb8550.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Free cribs/infant beds Kitchenette Mini-fridge Dining table Smart TV Blackout drapes/curtains - 506 sq ft - Sleeps 2 - 1 King Bed ![Exclusive Double Room](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/53dd10ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Double Room 10.0 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Kitchenette Mini-fridge Dining table Smart TV Blackout drapes/curtains - 506 sq ft - City view - Sleeps 2 - 1 King Bed ![Classic Double Room](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/71a4ac72.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds Kitchenette Mini-fridge Dining table Smart TV Blackout drapes/curtains - 581 sq ft - Sleeps 2 - 1 King Bed ![Comfort Double Room | Living area](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/94ee214c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room 10.0 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Kitchenette Mini-fridge Dining table Smart TV Blackout drapes/curtains - 581 sq ft - City view - Sleeps 2 - 1 King Bed ![Superior Double Room](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/7d4a221c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Free cribs/infant beds Kitchenette Mini-fridge Dining table Smart TV Blackout drapes/curtains - 689 sq ft - Sleeps 2 - 1 King Bed ![Premium Double Room](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/ebd84f5e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds Kitchenette Mini-fridge Dining table Smart TV Blackout drapes/curtains - 732 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/4700/4641/2cf510e6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Presidente Mexico City by IHG Polanco - Spa - Pet-friendly - Free WiFi - Restaurant 9.4 Exceptional 1,968 reviews CA $451 CA $539 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Mexico-City-Hotels-InterContinental-Presidente-Mexico-City.h4641.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=50d76d05-0796-4602-9525-73dab7acb3b2&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9320000/9312300/9312295/77153e16_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### ibis Styles Mexico Reforma Reforma - 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Breakfast included - Spa - Free WiFi - Restaurant 9.2 Wonderful 382 reviews CA $285 CA $341 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Mexico-City-Hotels-Orchid-House-Polanco.h30318592.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=50d76d05-0796-4602-9525-73dab7acb3b2&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-ONTO-Alvaro-Obregon-Mexico-City.h111921358.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-ONTO-Alvaro-Obregon-Mexico-City.h111921358.Hotel-Information) ## About the area Located in Roma Norte, a neighborhood in Mexico City, ONTO Alvaro Obregon Mexico City is in the entertainment district. The area's natural beauty can be seen at Alameda Central and Chapultepec Park, while Palacio de Bellas Artes and Chapultepec Castle are cultural highlights. Check out an event or a game at Auditorio Nacional, and consider making time for Parque Zoologico de Chapultepec, a top attraction not to be missed. [Visit our Mexico City travel guide](https://www.expedia.ca/Mexico-City.dx178285) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.41917%2C-99.15671&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Oz_eE8Z2rEud2Fpsm31URvbMryQ=) 43 Avenida Fco . I. Madero Roma Norte, Mexico City, CDMX, 06700 ### What's nearby - Paseo de la Reforma - 17 min walk - 1.5 km - Angel of Independence Monument - 2 min drive - 1.5 km - U.S. Embassy - 3 min drive - 1.9 km - Palacio de Bellas Artes - 4 min drive - 3.4 km - Zócalo - 4 min drive - 4.2 km ### Getting around - Mexico City Buenavista Station - 6 min drive - Nine Heroes Station - 10 min walk - Benito Juarez International Airport (MEX) - 26 min drive ### Restaurants - ‪Los Bisquets Bisquets Obregón - ‬2 min walk - ‪Churrería El Moro - ‬1 min walk - ‪La Docena - ‬1 min walk - ‪Máximo Bistrot - ‬1 min walk - ‪Qūentin Café - ‬2 min walk ## About this property ### ONTO Alvaro Obregon Mexico City Upscale hotel near Paseo de la Reforma Close to Angel of Independence Monument, ONTO Alvaro Obregon Mexico City provides a rooftop terrace, a bar, and a restaurant. Stay connected with free in-room WiFi. Additional perks include: - A living plant wall, a 24-hour front desk, and coffee/tea in the lobby - Smoke-free premises, a water dispenser, and tour/ticket assistance - Outdoor furniture, luggage storage, and an elevator Room features All 59 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes. Extra conveniences in all rooms include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and showers - 55-inch Smart TVs with digital channels - Kitchenettes, mini fridges, and microwaves ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/111000000/110130000/110122500/110122446/54f1273a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ULIV Mexico City Roma Norte - Kitchen - Pet-friendly - Parking included - Free WiFi 9.2 Wonderful 753 reviews CA $111 CA $132 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=110122446&PinnedHotelID=110122446&HadPinnedHotel=true®ionId=-1&adults=2) ![City Apartment](https://images.trvl-media.com/lodging/100000000/99450000/99449300/99449214/940770fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ONTO Tonalá Mexico City Roma Norte - Kitchen - Pet-friendly - Free WiFi - Restaurant 8.6 Excellent 59 reviews CA $217 CA $261 total includes taxes & fees Oct 14 - 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Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=87912887&PinnedHotelID=87912887&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/104000000/103430000/103420400/103420325/92a146db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa Izel Roma Norte Roma Norte - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 67 reviews CA $320 CA $386 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=103420325&PinnedHotelID=103420325&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite, Terrace](https://images.trvl-media.com/lodging/8000000/7420000/7413300/7413214/ef792a08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AR 218 Hotel by ULIV La Condesa - Spa - Pet-friendly - Parking included - Free WiFi 9.4 Exceptional 1,005 reviews CA $177 CA $211 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=7413214&PinnedHotelID=7413214&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/21000000/20380000/20378500/20378447/be397647.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Decu La Condesa - Pet-friendly - Free WiFi - Restaurant - Breakfast available 9.4 Exceptional 768 reviews CA $160 CA $191 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=20378447&PinnedHotelID=20378447&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (MXN 280 per day) ### Food and drink - A bar/lounge - A restaurant - Coffee and tea in common areas ### Restaurants on site - Roof top - Rufus ### Family friendly - Dining table - In-room crib - In-room kitchenette - In-room microwave - Mini-fridge - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Outdoor furniture - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator (31 inch wide door) - Front entrance ramp - Well-lit path to entrance ### More - 1 building - 100% renewable energy - 7 floors - At least 80% lighting from LEDs - Built in 2025 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Living plant wall - Local culture and ecosystem education - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Rooftop garden - Smoking not allowed - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch smart TV with digital channels ### Food and drink - Cookware, dishware, and utensils - Dining table - Espresso maker - Kitchenette - Microwave - Mini-fridge - Minibar - Stovetop ### More - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Eco-friendly toiletries - Iron/ironing board on request - Laptop workspace - LED lighting - Recycling - Safe - Soundproofed rooms - Water-efficient showers - Water-efficient toilets - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 500 per accommodation, per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total pets Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of MXN 4000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: MXN 280 per day (1640 ft away) - Pet fee: MXN 500 per accommodation, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds This property accepts credit cards and debit cards; cash is not accepted This property uses a grey water recycling system and eco-friendly cleaning products ### Property is also known as ONTO Alvaro Obregon Mexico City Hotel ONTO Alvaro Obregon Mexico City Mexico City ONTO Alvaro Obregon Mexico City Hotel Mexico City ## Frequently asked questions ### Is ONTO Alvaro Obregon Mexico City pet-friendly? > Yes, this property allows cats and dogs (limit 1 total). There's a fee of MXN 500 per accommodation, per night. Service animals are exempt from fees. ### How much does it cost to stay at ONTO Alvaro Obregon Mexico City? > As of Oct 6, 2025, prices found for a 1-night stay for 2 adults at ONTO Alvaro Obregon Mexico City on Nov 4, 2025 start from CA $301.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Mexico-City-Hotels-ONTO-Alvaro-Obregon-Mexico-City.h111921358.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at ONTO Alvaro Obregon Mexico City? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at ONTO Alvaro Obregon Mexico City? > Check-out is at 11:00 AM. ### Where is ONTO Alvaro Obregon Mexico City located? > Located in Roma Norte, this hotel is within 1 mi (2 km) of Arena México, Paseo de la Reforma, and U.S. Embassy. Angel of Independence Monument and Palacio de Bellas Artes are also within 3 mi (5 km). Nine Heroes Station is 10 minutes by foot and General Hospital Station is 11 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## ONTO Alvaro Obregon Mexico City Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.6 Amenities ### 9.6 Staff & service ### 9.4 Eco-friendliness ### 9.6 Property conditions & facilities 10 - Excellent 46 8 - Good 4 6 - Okay 1 4 - Poor 3 2 - Terrible 1 ### 10/10 Excellent #### Damian Sep 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Wonderfully spacious garden courtyard suite. ##### Damian Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Douglas Aug 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful, new property with friendly and helpful staff. Perfect spot if you wanna stay in Roma ##### Douglas Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Sara Aug 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great everything ##### Sara Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Rabin Jul 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Fantastic spot. ![](https://a.travel-assets.com/ugc/hotel-reviews/e8a83d6e-79b4-498a-8eb2-6baba4214ebf-1752354522171.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rabin Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Tewfik Jul 4, 2025 Liked: Cleanliness, amenities Amazing spot ##### Tewfik Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Claudia Jul 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our room was beautiful and spacious and access to the room was quick and convenient. There was a small issue in the bathroom but it was fixed immediately. The room was serviced every day and we had clean white towels every time. We also received great suggestions for restaurants and tours. We actually booked one of the tours and it was great. The service at this hotel is exceptional. We would definitely stay here again. ##### Claudia Stayed 9 nights in Jul 2025 ### 10/10 Excellent #### Desiree Aug 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Mexico City is a busy place and the room we had was so quiet and peaceful with a beautiful patio surrounded by plants. We only stayed one night but I want to stay here every time we come back to the city. Perfect place, comfortable everything in the room, plenty of cool spots within walking distance. 10/10 ##### Desiree Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Alnardo May 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredible area near so many dining options and walkable distance to all of the prime locations ##### Alnardo Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### Ting Jul 22, 2025 Big room ##### Ting Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Aileen May 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel felt new and the pictures are as listed on the site! The staff was super nice and the hotel felt extremely well located. Tons of restaurants, bars, and shopping within walking distance Would recommend to a friend! ##### Aileen Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Tewfik Jun 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great ##### Tewfik Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Katherine May 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This brand new hotel is in the center of Roma Norte, easily walkable to popular cafes, restaurants and boutique shops. The hotel room itself is beautiful, the room is spacious with all kitchenware needed, the bed is super comfortable and AC works perfectly (most airbnbs have no AC). I would stay here again. ##### Katherine Stayed 3 nights in May 2025 ### 8/10 Good #### Emily May 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, and the staff was very quick to help with any questions we had about the area. The room was massive and chic. The water pressure in the shower could’ve been better but otherwise great accommodation ##### Emily Stayed 3 nights in May 2025 ### 10/10 Excellent #### Abby Jun 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful experience these past few days in CDMX Absolutely fantastic place to stay at. The front desk team was very helpful (Isaac and Pablo and the other front desk guy). They helped us with making reservations for experiences in the city and gave us good recommendations. The hotel was very clean, smelled great, is nicely designed and our room, which was on the bottom floor, had a nice big comfortable layout. It rained this whole past week so we didn't get to spend time in our patio but loved looking at it. The place was very peaceful. The location is great and we found it to be very safe and conveniently located. Highly recommend and would stay here again. ##### Abby Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Hinnah Mar 23, 2025 Liked: Cleanliness, staff & service, amenities Great place to stay! Very beautiful room and garden rooftop. There was an issue with water, but hotel was very accommodating and helpful. ##### Hinnah Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Vicky Feb 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome staff ##### Vicky Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Vicky Feb 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Alexa Experience Manager was the best !!!! 5 ⭐️ And Lorenzo at Front desk awesome ##### Vicky Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Dina Mar 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a pleasure staying at Onto. From being welcomed by the staff to being taken care of. The facility was very beautiful and aesthetically pleasing. The rooms were comfortable and clean, you can still smell the new scent. The rooftop was amazing. The area has so many options to eat, everything was walking distance. This place is totally recommended and will definitely come back for future trips to CDMX. ##### Dina Stayed 3 nights in Mar 2025 ### 8/10 Good #### Allyson Mar 13, 2025 Liked: Cleanliness, staff & service Beautiful property but seems to be experiencing some teething issues. Our AC was leaking and it took 2 tries to fix. There was one night where there was a lot of noise from the pipes. We had the terrace apartment which looks like a private garden but we could not enjoy because of mosquitoes. Our room was below street level so you hear the city but it feels very private. I did not notice any noise at night. We seem to have been unlucky with the restaurant next to the lobby. I saw it open in the morning only. I was hoping for a hotel that would have a bar to grab a drink from after a day out or before dinner, which happened to be 5 pm for us. But the restaurant was no longer open and the roof bar service didn’t start till 6 pm. I think if I had been able to stock up our room with drinks and snacks I would have enjoyed the property more, but as it was, the options on hand were kind of limited. I would recommend the hotel to others but recommend buying some refreshments to enjoy the vibe of the beautifully decorated rooms. The location is also excellent. ##### Allyson Stayed 2 nights in Mar 2025 ### 4/10 Poor #### miles May 6, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Terrible Customer Service A great location and new furnishings are about the only positives. Terrible customer service, all done via what's App, and just not very helpful. Other than the lovely lady serving on the roof bar everyone else made you feel like you were in the way, not a single smile. I could list 20+ problems with this place. For example, " please can I have some ice, no sorry you'll have to come down to the restaurant and ask them". Went down, and then told I'd have to bring a glass from my room if I wanted some as they were a different company. No milk in room, "please could I have some". No sorry we don't provide that" Both v minor but just examples of no customer service. "Please could I get a late check out, happy to pay ?" "No sorry, we're completely full". Checked on line and there were lot's of rooms available" Please note the restaurant as previously mentioned while apparently part of the hotel, is not. If you eat there you can't put this on your hotel bill, you have to pay there and then. Just not a good experience, there are a lot of hotels in Mexico City, far cheaper and offering better service. ##### miles Stayed 4 nights in Apr 2025 ### 2/10 Terrible #### Daniel May 30, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Summary: the hotel is nice, but the service was terrible. Arrived and the bellman helped with luggage, that was a nice touch. At first everything seemed good but then one by one things got worse. I asked at the hotel restaurant for change for a 500 peso bill so I could tip the doorman for helping with the luggage. He was extremely rude and said NO. Not even in a polite way, just a rude. I believe it was the manager. Then at check in the staff was nice but one policy you should know is that check in is at FOUR 4pm!! and check out is at 11am! VERY inconvenient when you are transferring from another hotel. Now it got bad. We checked in and left for a bit. When we came back we noticed the window shades were closed and it was dark in the room. We left them open. We asked the front desk and they paused then said "Oh, we provide courtesies like this to our guests." but it was like he invented that on the spot. We did NOT give any authorization to enter our room without notice. We were not told about "courtesies" like this during check-in.It was very suspicious that someone went into our room without asking us after we already unpacked. The pillows are unusable. They are so big that we could not lay our heads on them comfortably.When I asked for others, they had none. lastly I left my electronic toothbrush in the bathroom after check out. When I called to ask for them to hold it for me , they said they didnt have it. I know i left it. It just dissapeared.. do not trust Onto. ##### Daniel Stayed 1 night in May 2025 ### 10/10 Excellent #### Mauricio Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel de diseño y con mobiliario de calidad. ##### Mauricio Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Tim Sep 3, 2025 ##### Tim Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### Meriah Sep 2, 2025 Disliked: Cleanliness ##### Meriah Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Haruka Jul 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities とにかく部屋が広く且つおしゃれで快適だった。 ロケーションは夜にやや外が騒がしくなることがあり、そのせいかベッドサイドに耳栓が置かれていた。 ##### Haruka Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Marquis Reforma Hotel Spa](https://www.expedia.ca/Mexico-City-Hotels-Marquis-Reforma-Hotel-Spa.h366.Hotel-Information) > > [NH Collection Mexico City Centro Histórico](https://www.expedia.ca/Mexico-City-Hotels-NH-Collection-Mexico-City-Centro-Historico.h1353939.Hotel-Information) > > [Barceló México Reforma](https://www.expedia.ca/Mexico-City-Hotels-Barcelo-Mexico-Reforma.h25798.Hotel-Information) > > [Camino Real Polanco Mexico](https://www.expedia.ca/Mexico-City-Hotels-Camino-Real-Polanco-Mexico.h9253.Hotel-Information) > > [Courtyard Mexico City Airport](https://www.expedia.ca/Mexico-City-Hotels-Courtyard-Mexico-City-Airport.h4818555.Hotel-Information) > > [Sheraton Maria Isabel Mexico City Reforma](https://www.expedia.ca/Mexico-City-Hotels-Sheraton-Mexico-City-Maria-Isabel-Hotel.h18081.Hotel-Information) > > [Hyatt Regency Mexico City](https://www.expedia.ca/Mexico-City-Hotels-Hyatt-Regency-Mexico-City.h23360.Hotel-Information) > > [Mexico City Marriott Reforma Hotel](https://www.expedia.ca/Mexico-City-Hotels-Mexico-City-Marriott-Reforma-Hotel.h2297329.Hotel-Information) > > [Hotel Catedral](https://www.expedia.ca/Mexico-City-Hotels-Hotel-Catedral.h39209897.Hotel-Information) > > [JW Marriott Hotel Mexico City Polanco](https://www.expedia.ca/Mexico-City-Hotels-JW-Marriott-Hotel-Mexico-City.h42008.Hotel-Information) > > [Zocalo Central & Rooftop Mexico City](https://www.expedia.ca/Mexico-City-Hotels-Zocalo-Central-Rooftop-Mexico-City.h8511201.Hotel-Information) > > [NH Collection Mexico City Airport T2](https://www.expedia.ca/Mexico-City-Hotels-NH-Collection-Mexico-City-Airport-T2.h2885057.Hotel-Information) > > [Las Alcobas, a Luxury Collection Hotel, Mexico City](https://www.expedia.ca/Mexico-City-Hotels-Las-Alcobas.h3499699.Hotel-Information) > > [Casa Malí by Dominion](https://www.expedia.ca/Mexico-City-Hotels-Casa-Mali-By-Dominion.h12526562.Hotel-Information) > > [izZzleep Aeropuerto Terminal 2](https://www.expedia.ca/Mexico-City-Hotels-IzZzleep-Aeropuerto-Terminal-2.h31795161.Hotel-Information) > > [Galeria Plaza Reforma](https://www.expedia.ca/Mexico-City-Hotels-Galeria-Plaza-Reforma.h582712.Hotel-Information) > > [Casa Pepe Hostel Boutique - CDMX](https://www.expedia.ca/Mexico-City-Hotels-Casa-Pepe-Hostel.h23817860.Hotel-Information) > > [NH Collection Mexico City Reforma](https://www.expedia.ca/Mexico-City-Hotels-NH-Collection-Mexico-City-Reforma.h243.Hotel-Information) > > [Camino Real Aeropuerto Mexico](https://www.expedia.ca/Mexico-City-Hotels-Camino-Real-Aeropuerto-Mexico.h46176.Hotel-Information) > > [Gran Hotel Ciudad de Mexico Zocalo View](https://www.expedia.ca/Mexico-City-Hotels-Gran-Hotel-Ciudad-De-Mexico.h21358.Hotel-Information) > > [InterContinental Presidente Mexico City by IHG](https://www.expedia.ca/Mexico-City-Hotels-InterContinental-Presidente-Mexico-City.h4641.Hotel-Information) > > [The St. Regis Mexico City](https://www.expedia.ca/Mexico-City-Hotels-The-St-Regis-Mexico-City.h2469062.Hotel-Information) > > [W Mexico City](https://www.expedia.ca/Mexico-City-Hotels-W-Mexico-City.h919779.Hotel-Information) > > [The Ritz-Carlton, Mexico City](https://www.expedia.ca/Mexico-City-Hotels-The-Ritz-Carlton.h68635348.Hotel-Information) > > [Historico Central Hotel](https://www.expedia.ca/Mexico-City-Hotels-Historico-Central-Hotel.h10934337.Hotel-Information) > > [Hilton Mexico City Reforma](https://www.expedia.ca/Mexico-City-Hotels-Hilton-Mexico-City-Reforma.h860881.Hotel-Information) > > [Sofitel Mexico City Reforma](https://www.expedia.ca/Mexico-City-Hotels-Sofitel-Mexico-City-Reforma.h34958967.Hotel-Information) > > [Four Seasons Hotel Mexico City](https://www.expedia.ca/Mexico-City-Hotels-Four-Seasons-Hotel-Mexico-City.h22640.Hotel-Information) > > [Hilton Mexico City Airport](https://www.expedia.ca/Mexico-City-Hotels-Hilton-Mexico-City-Airport.h72865.Hotel-Information) > > [Hotel San Fernando](https://www.expedia.ca/Mexico-City-Hotels-Hotel-San-Fernando.h18180394.Hotel-Information)