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Reviews of Mexico City Marriott Reforma Hotel

4.5 out of 5
Mexico City Marriott Reforma Hotel
Paseo De La Reforma 276 Col Juarez, Mexico City, CDMX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 502 out of 790 reviews" "
Rating 8 - Good. 182 out of 790 reviews" "
Rating 6 - Okay. 62 out of 790 reviews" "
Rating 4 - Poor. 21 out of 790 reviews" "
Rating 2 - Terrible. 23 out of 790 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jodene, Pueblo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Ana H. on Apr 24, 2024
Estimada Srita Jodene agradecemos sus comentarios y preferencia, la esperamos de regreso en su próxima visita

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Apr 2024
Response from Ana H. on Apr 22, 2024
Dear Mr. Mario We appreciate your preference and hope to see you again in your next trip

10/10 Excellent

ALFRED C, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always choose this location and stay on the executive floor. The hotel has a very professional staff, is conveniently located, and great amenities. A must stay in Mexico City A
Stayed 4 nights in Apr 2024
Response from Ana H. on Apr 20, 2024
Dear Mr. Alfred We appreciate your preference and hope to see you again in your next trip

10/10 Excellent

Elisa, Topeka

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel. Walking distance to restaurants. Safe surroundings. Friendly staff. Excellent breakfast buffet.
Stayed 3 nights in Apr 2024
Response from Ana H. on Apr 15, 2024
Dear Elisa We appreciate your preference and hope to see you again in your next trip

10/10 Excellent

ariel, Los Angeles

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near all. Great staff, felt at home. Nice lobby bar, Ernesto is a great bartender. I slept well and felt very SAFE
Stayed 4 nights in Mar 2024
Response from Ana H. on Apr 8, 2024
Dear Ariel We appreciate your preference and hope to see you again in your next trip

10/10 Excellent

Nestor Antonio Chardon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable room and bed.
Stayed 4 nights in Mar 2024
Response from Ana H. on Apr 2, 2024
Dear Ms Nestor We appreciate your preference and hope to see you again in your next trip

10/10 Excellent

Dolly

Business traveller
Liked: Cleanliness, staff & service, amenities
Tuve una buena estadia, pero desafortunadamente mi habitacion tenia la ducha con locetas salidas, y es un poco incomodo salir de la ducha sin poder poner el posapies debido a que la puerta no lo permite poner al pie. Despues de eso, todo muy bien. El desayuno buffet estuvo muy bueno, y a pesar que no tienen jugo de naranja natural, me trajeron uno especial para mi. Gracias por eso !, la ubicaion del hotel super centrico !!, pude hacer un poco de turismo en los tourbus, ya que tienen un paradero a 1 cuadra del hotel.
Stayed 2 nights in Mar 2024
Response from Ana H. on Mar 26, 2024
Estimada Srita Dolly agradecemos sus comentarios y preferencia, lamentamos el inconveniente que tuvo durante su estancia, estaré haciendo llegar sus comentarios al staff para mejor su experiencia en su próxima visita

10/10 Excellent

Leonel

Stayed 4 nights in Mar 2024
Response from Ana H. on Apr 8, 2024
Estimado Sr, Leonel agradecemos su preferencia, lo esperamos de regreso en su próxima visita

8/10 Good

Yina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ana H. on Mar 12, 2024
Estimada Srita. Yina agradecemos su preferencia, lo esperamos de regreso en su próxima visita

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to a lot of the attractions
Stayed 4 nights in Feb 2024
Response from Ana H. on Feb 19, 2024
Dear Christopher We appreciate your preference and hope to see you again in your next trip

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
The niche. Was very slow
Stayed 2 nights in Feb 2024
Response from Ana H. on Feb 12, 2024
Dear Mr. David we are really sorry hearing that your experience was not that you expected please help us with more comments about your stay

10/10 Excellent

Renzo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Ana H. on Jan 29, 2024
dear Mr. Renzo We appreciate your preference and hope to see you again in your next trip

2/10 Terrible

Ahmed

Stayed 1 night in Jan 2024
Response from Ana H. on Jan 10, 2024
Dear Mr, Ahmed we are really sorry hearing that your experience was not that you expected please help us with more comments about your stay

10/10 Excellent

Ziming

Stayed 4 nights in Jan 2024
Response from Ana H. on Jan 29, 2024
Dear Mr. Ziming We appreciate your preference and hope to see you again in your next trip

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Jan 2024
Response from Ana H. on Jan 10, 2024
We appreciate your preference and hope to see you again in your next trip

10/10 Excellent

Susan M

Stayed 3 nights in Dec 2023
Response from Ana H. on Jan 10, 2024
Dear Ms. Susan We appreciate your preference and hope to see you again in your next trip

10/10 Excellent

Ullattil, Cary

Stayed 6 nights in Dec 2023
Response from Ana H. on Jan 10, 2024
Dear Ullattil We appreciate your preference and hope to see you again in your next trip

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ana H. on Jan 10, 2024
Dear Jillian We appreciate your preference and hope to see you again in your next trip

10/10 Excellent

Joel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great hotel over all.
Stayed 3 nights in Dec 2023
Response from Ana H. on Dec 5, 2023
Dear Mr. Joel We appreciate your preference and hope to see you again in your next trip

6/10 Okay

Mariya

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Horrible service
Horrible service, on my departure day there was a parade with all streets closed, no one warned me about it and I missed my flight, as I couldn’t get to the airport!!!
Stayed 6 nights in Nov 2023
Response from Ana H. on Dec 5, 2023
Dear Ms, Mariya we are sorry for the inconvenience during your stay unfortunately we dont have control about the time of closure for this kind of events.We would like to oportunity to improve your experience in your next trip.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and service
Stayed 2 nights in Nov 2023
Response from Ana H. on Nov 30, 2023
Dear Mr. Luis We appreciate your preference and comments and hope to see you again in your next trip

10/10 Excellent

soheil, los angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice clean room.
Stayed 3 nights in Nov 2023
Response from Ana H. on Nov 30, 2023
Dear Soheil, We appreciate your preference and coments , we hope to see you again in your next trip

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CDMX Day of the Dead Vacation
Hotel located in excelente and safe neighborhood. Good selection of restaurants and store.
Stayed 5 nights in Nov 2023
Response from Ana H. on Nov 15, 2023
Dear Mr. Jesus We appreciate your preference and comments, We look forward to seeing you on your next visit.

8/10 Good

Daniel, Chino Hills

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like most of all
Stayed 3 nights in Nov 2023
Response from Ana H. on Nov 13, 2023
Dear Mr. Daniel, we aprecciate your comments and preference, we expect you in your next trip to Mexico City.

10/10 Excellent

Ami

Stayed 5 nights in Oct 2023
Response from Ana H. on Nov 4, 2023
Estimada Srita Ami Agradecemos su preferencia, la esperamos de regreso en su siguiente visita.

10/10 Excellent

Monique

Travelled with family
Liked: Amenities
Excellent location! The staff are extraordinarily super-ific!!! Seriously, they were incredibly attentive to our needs and just a great team of people!!!
Stayed 2 nights in Oct 2023
Response from Ana H. on Oct 10, 2023
Dear Ms Monique we apreciatte your comments and preference to our hotel, we are more that happy to know that you had a great experience, I will share your comments to the staff, and we will wait for your return, regards!

8/10 Good

GABRIELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El cuarto bien, solo que tuve problemas con la televisión, que estaba desprogramara y no pudieron solucionar el problema
Stayed 2 nights in Sep 2023
Response from Ana H. on Oct 2, 2023
Estimada Srita Gabriela, agradecemos sus comentarios y preferencia, lamentamos que haya tenido este inconveniente durante su visita, estaremos investigando a fondo la situación y compartiré sus comentarios con mi gerente para poder ofrecer una mejor experiencia en su siguiente visita

10/10 Excellent

Carla, SAN JUAN

Stayed 2 nights in Sep 2023
Response from Ana H. on Oct 16, 2023
Estimada Srita Carla agradecemos su preferencia, la esperamos de regreso en su próxima vista

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the Marriott reforma hotel. The staff was extremely helpful and friendly.
Stayed 2 nights in Sep 2023
Response from Ana H. on Sep 26, 2023
Dear Mr. Alexander, we appreciate your preference and comments we hope to see you back on your next trip to continue exceeding your expectations

10/10 Excellent

FERNANDO

Stayed 1 night in Sep 2023
Response from Ana H. on Sep 20, 2023
Estimado Sr. Fernando agradecemos su preferencia, lo esperamos de regreso en su siguiente viaje para seguir superando sus expectativas.

10/10 Excellent

Eddy, NYC

Stayed 5 nights in Sep 2023
Response from Ana H. on Oct 2, 2023
Estimado Sr. Eddy agradecemos su preferencia, lo esperamos de regreso en su siguiente visita para seguir brindando una excelente experiencia

10/10 Excellent

Roberto

Stayed 2 nights in Sep 2023
Response from Ana H. on Sep 25, 2023
Estimado Sr. Roberto agradecemos su preferencia, lo esperamos de regreso en su siguiente viaje para seguir superando sus expectativa

6/10 Okay

Jorge Adolfo

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Llegamos un poco antes del check in e hicimos un pre registro, regresamos a la hora del check in y no tenían la habitación lista, y después en la habitación notamos una mancha en una de las cobijas, sin embargo el staff es muy atento y agradable
Stayed 2 nights in Aug 2023
Response from Ana H. on Aug 29, 2023
Estimado Sr. Jorge sentimos que haya tenido este inconveniente en su estancia, verificare con mi departamento de ama de llaves para que esta situación no vuelva a ocurrir, le agradeceremos la oportunidad para superar sus expectativas en su siguiente viaje.

10/10 Excellent

Isidoro

Stayed 3 nights in Aug 2023
Response from Ana H. on Sep 18, 2023
Estimado Sr. Isidoro agradecemos su preferencia, nos gustaría saber un poco mas sobre su estancia para poder seguir supurando sus expectativas en su próxima visita.

8/10 Good

Dominador Dizon

Stayed 4 nights in Aug 2023
Response from Ana H. on Sep 1, 2023
Estimado Huésped agradecemos su preferencia, nos gustaría saber un poco mas de su experiencia para brindarle un mejor servicio

10/10 Excellent

Dominador

Stayed 1 night in Aug 2023
Response from Ana H. on Aug 28, 2023
Estimado huesped, agradecemos mucho sus comentarios y preferencia lo esperamos de regreso en su siguiente visita para seguir brindando un excelente servicio.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
It was such a great experience. Very clean with beautiful views.
Stayed 1 night in Jul 2023
Response from Ana H. on Jul 28, 2023
Dear Mr. Ricardo we aprecciate your commnents and preference, I assure you that we work every day to make your stay the best experience. We look forward to seeing you back to provide you with a better service. Regards!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the experience, the service and location
Stayed 1 night in Jul 2023
Response from Ana H. on Jul 25, 2023
Dear Mr. Ricardo, we appreciate your preference and comments, we are glad that you enjoyed your stay with us, We look forward to seeing you on your next visit to provide a better service.

8/10 Good

Oscar

Liked: Cleanliness, staff & service
Instalaciones ya un poco viejas
Stayed 1 night in Jul 2023
Response from Ana H. on Jul 17, 2023
Estimado Sr. Oscar, agradecemos su preferencia y comentarios, con gusto los pasare a mi gerente general.Saludos.

10/10 Excellent

matthew

Stayed 1 night in Jul 2023
Response from Ana H. on Aug 3, 2023
Dear Mr Matthew, We appreciate your preference and comments, we will wait for you in your next visit to give you a better service.

10/10 Excellent

Diana

Stayed 3 nights in Jun 2023
Response from Ana H. on Jul 24, 2023
Estimada Srita Diana, agradecemos su preferencia, nos gustaría saber un poco mas de su estadía, para seguir ofreciéndole un excelente servicio en su siguiente visita.Saludos.

10/10 Excellent

James

Stayed 7 nights in Jun 2023
Response from Ana H. on Jul 20, 2023
Estimado Sr. James agradecemos sus comentarios y preferencia, lo esperamos de nuevo para seguir ofreciendo un excelente servicio.

2/10 Terrible

Lee Seung

Stayed 1 night in May 2023
Response from Ana H. on Jun 14, 2023
Estimado Sr. Lee, lamentamos que su experiencia no haya superado sus expectativas, nos gustaría saber mas sobre su estancia para poder brindarle un mejor servicio.

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The bed the pillows, the staff, the food and is centrally located. We like to walk so to Chapultepec 20 min to downtown is 1 hour. We did enjoy our stay in the hotel.
Stayed 3 nights in May 2023
Response from Ana H. on May 24, 2023
Dear Ms. Myrna, thank you for your comments and preference, I will let my staff knows about your comments in order to improve our service to make you next stay a great experience.

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities
Exellent service everything is good
Stayed 2 nights in May 2023
Response from Ana H. on May 24, 2023
Dear Mr. Tony, thank you for your comments and preference, I will let my staff knows about your comments in order to improve our service to make you next stay a great experience.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff Room service food was delicious!!
Stayed 1 night in May 2023
Response from Ana H. on May 24, 2023
Dear Ms. Janice, thak you for your comments and preference, I will let my staff knows about your comments in order to improve our service to make you next stay a great experience.

10/10 Excellent

Alinne

Stayed 2 nights in Mar 2023
Response from Srita. Alinne. on May 15, 2023
Estimada Srita. Alinne.Agradecemos su preferencia. Nos encanta saber que tuvo una magnífica estancia en Marriott Reforma, le pedimos considerarnos en futuras visitas.Continuamos a sus órdene

10/10 Excellent

Khalil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, thank you.
Stayed 1 night in Apr 2023
Response from Ana H. on Apr 24, 2023
Dear Mr. Khalil, We apreciate your coments and we are glad that you enjoyed your stay with us, everdy day we are working to offer our guests the best experience possible during your trip. Please be sure to come back to give an other great experience.Regards!

6/10 Okay

Jason, Winter Garden

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is nice. The bar downstairs is very nice with very friendly bartenders. The thing that upset me with this hotel was the security staff. Yes, the added security is nice. And for some it might be reassuring to have that extra visual safety. However, I feel as though security had an extra eye on me because I returned very late from clubs and had a guest. They very noticeably talked on their “secret” earpieces about me as I was both leaving the elevators and returning to the elevators very late at night. The hotel sits very close to a party area of the city, which was the reason for me staying there. However, I will chose a different location when I come back to Mexico City in a couple months.
Stayed 1 night in Apr 2023
Response from Ana H. on Apr 3, 2023
Dear Mr. Jason We are sorry to hear about your experience, please be sure that our main priority is the safety and well-being of our guests. Im sharing your comments with our general manager and staff so we can improve our service for your next visit.

8/10 Good

Jolena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - bad referral
Everything about this hotel was perfectly acceptable except they referred me to a doctor and that was a very difficult situation, and that this doctor sent me to a Hospital in Coyoacán. Which was ridiculous, considering it was like an hour, each way to get there, and there were many good hospitals nearby. Otherwise was fine
Stayed 4 nights in Mar 2023
Response from Ana H. on Mar 16, 2023
Dear Ms. Jolena we appreciate your comments and we're sorry that you had this inconvenient, Im going to share your comments with my general mannager and staff and hope you can give us a new opportunity to provide high quality service on your next visit.Best Regards