Property amenity

Reviews of Le Meridien Mexico City

4.5 out of 5
Le Meridien Mexico City
Paseo De La Reforma 69, Col. Tabacalera, Mexico City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 706 out of 1001 reviews" "
Rating 8 - Good. 198 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ellen, Beltsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Valay / Agent at your service on Mar 15, 2024
Thank you for sharing your feedback with us. Please feel free to share more about your experience with us. Have a great day!

2/10 Terrible

Maricruz, Oxnard

Stayed 1 night in Feb 2024
Response from Valay / Agent at your service on Mar 24, 2024
We are very sorry to hear we didn't meet your expectations. Your experience is bellowed our standard. We would really appreciate if you give us an opportunity to welcome you back in a future and provide you high quality service.

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Valay / Agent at your service on Feb 19, 2024
Thank you for sharing your feedback with us. Please feel free to share more about your experience with us. We would love to welcome you back! Have a great day!

10/10 Excellent

Nilda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, rooms nice & clean, big and spacious, bathroom as well. They were able to acommadate me to my room earlier, gracias Tania! Felt really sick after my flight & it was not my check in time, Tania was quick to get me in a room. I really appreciated that. Great location. Great stay! Highly recommend!
Stayed 3 nights in Feb 2024
Response from Valay / Agent at your service on Feb 8, 2024
Thank you for sharing your feedback with us. We are glad to hear you had a great experience. We have share your feedback with our front desk team, we looked forward to welcome you back soon! Have an excellent day.

6/10 Okay

Trevor

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Good restaurants around hotel close to old town Mexico City. The breakfast included in room is ok the fresh to order eggs/omelette is good. The dinner in las Gorias was bad eat out of hotel so many better options. Ordered the guacamole and it came with some over cooked deep fried shrimp that we were overcharged for. Took a lot to get the shrimp removed from the bill as we didn’t order and tasted not good
Stayed 6 nights in Jan 2024
Response from Valay / Agent at your service on Jan 31, 2024
We are very sorry to hear we didn't meet your expectations. Your experience is bellowed our standard. Your feedback has been shared with our Restaurant Manager, to review our guidelines. We would really appreciate if you give us an opportunity to welcome you back in a future and provide you high quality service.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad. Awesome staff. Will stay again.
Stayed 3 nights in Jan 2024
Response from Valay / Agent at your service on Jan 31, 2024
Thank you for sharing your feedback with us. Please feel free to share more about your experience with us. Have a great day!

10/10 Excellent

Cynthia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was only going to stay for one night and ended up 3 nights 4 days. It was a great place to have stayed. My family along with my pet Chiquise 2 kilos chihuahua were very welcomed. I cant express how HAPPY I was with everything from bellboy Aldo to receptionist males and females. Along with the pool person.
Stayed 1 night in Jan 2024
Response from Valay / Agent at your service on Jan 31, 2024
Thank you for sharing your feedback with us. We are glad to hear you had a great experience. We have share your feedback with our front desk team, we looked forward to welcome you back soon! Have an excellent day.

2/10 Terrible

Rodolfo

Travelled with family
Disliked: Staff & service, property conditions & facilities
The water, the hot water it’s a problem there are the property sometimes you don’t have hot water or something you don’t have cold water and you as the stuff to fix it and they just don’t care
Response from Valay / Agent at your service on Jan 31, 2024
We are very sorry to hear we didn't meet your expectations. Your experience is bellowed our standard. Your feedback has been shared with our Maintenance Manager, to review our guidelines. We would really appreciate if you give us an opportunity to welcome you back in a future and provide you high quality service.

10/10 Excellent

Cynthia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was 2 persons when we went for our keys at check in and both have Excellent Customer Service Skills!
Stayed 1 night in Jan 2024
Response from Valay / Agent at your service on Jan 27, 2024
Thank you for sharing your feedback with us. We are glad to hear you had a great experience. We have share your feedback with our front desk team, we looked forward to welcome you back soon! Have an excellent day.

10/10 Excellent

Cynthia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent and room is very clean and Aldo was an excellent bellboy as he greeted us with excellent service!!
Stayed 1 night in Jan 2024
Response from Valay / Agent at your service on Jan 26, 2024
Thank you for sharing your feedback with us. We are glad to hear you had a great experience. Please feel free to tell us if there is anything else we can do for you. We looked forward to welcome you back soon! Have an excellent day.

8/10 Good

Vittoria M

Stayed 7 nights in Jan 2024
Response from Valay / Agent at your service on Jan 19, 2024
Thank you for sharing your feedback with us. Please feel free to share more about your experience with us. Have a great day!

8/10 Good

Diane

Travelled with partner
Liked: Amenities
night and in the morning. Breakfast at the hotel was expensive
Stayed 1 night in Jan 2024
Response from Valay / Agent at your service on Jan 16, 2024
Thank you for sharing your feedback with us. Your comments are very important to us, we share your feedback with our operations team. We looked forward to welcome you back soon! Have an excellent day.

10/10 Excellent

Frank

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was quite helpful. Good breakfast. Location was good. Some minor noise from outside during the night (booming music)
Stayed 7 nights in Jan 2024
Response from Valay / Agent at your service on Jan 16, 2024
Thank you for sharing your feedback with us and for choosing Le Meridien Mexico City. We looked forward to welcome you back soon! Have an excellent day.

8/10 Good

Michael, New Westminster

Stayed 7 nights in Jan 2024
Response from Valay / Agent at your service on Jan 16, 2024
Thank you for sharing your feedback with us and for choosing Le Meridien Mexico City. We looked forward to welcome you back soon! Have an excellent day.

10/10 Excellent

Olga

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this hotel because one of the people in our company is wheelchair dependent. The room had two separate areas, which was convenient as we had a child with us, and large roll in shower. Staff is super friendly and helpful. The location of the hotel in Mexico City is also convenient as it is somewhat the same distance from Chapultepec and Metropolitan Cathedral. We were able to walk almost everywhere. We are very happy we chose this hotel over any other ones that we stayed before.
Stayed 5 nights in Jan 2024
Response from Valay / Agent at your service on Jan 9, 2024
Thank you for sharing your feedback with us. We are glad that you had a pleasant stay and that our location worked well for your trip. Please feel free to contact us if there is anything else we can do for you. We looked forward to welcome you back soon! Have an excellent day!

10/10 Excellent

JORGE

Stayed 4 nights in Dec 2023
Response from Valay / Agent at your service on Jan 9, 2024
Thank you for sharing your feedback. We looked forward to welcome you back soon! Have an excellent day.

6/10 Okay

Mario

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Las habitaciones del hotel están algo deterioradas y les falta limpieza, sobre todo en las alfombras, hay mucho polvo. Sin embargo la habitación es muy amplia y cómoda.
Stayed 5 nights in Dec 2023
Response from Valay / Agent at your service on Jan 5, 2024
Muchas gracias por su visita a Le Meridien Mexico City. Sus comentarios son muy importantes para nosotros ya que nos permiten seguir mejorando nuestros servicios y las experiencias que brindamos. Esperamos en un futuro seguir contando con su preferencia y superar sus expectativas. Tenga un excelente día.

10/10 Excellent

Betsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Valay / Agent at your service on Dec 25, 2023
Thank you for sharing your feedback with us. We are glad to hear you had a great experience. Please feel free to tell us if there is anything else we can do for you. We looked forward to welcome you back soon! Have an excellent day.

8/10 Good

Rosendo

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the checking in system, everything was just exactly how I booked my service. Didn’t took long, no complications at all! Service was good the food was good as well!
Stayed 3 nights in Dec 2023
Response from Valay / Agent at your service on Dec 20, 2023
Thank you for sharing your feedback with us. We are glad to hear you had a great experience. Please feel free to tell us if there is anything else we can do for you. We looked forward to welcome you back soon! Have an excellent day.

10/10 Excellent

Isidro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Valay / Agent at your service on Feb 8, 2024
Thank you for sharing your feedback with us. Please feel free to share more about your experience with us. We would love to welcome you back! Have a great day!

8/10 Good

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
Está céntrico
Response from Valay / Agent at your service on Feb 13, 2024
Muchas gracias por elegir Le Meridien Mexico City y por compartir su evaluación con nosotros.¡Esperamos verlo pronto de vuelta!

2/10 Terrible

Ruth Noemi Vazquez

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I had issues I’m my room that were not solved promptly. My stay was for 7 nights They offered complimentary breakfast buffet,for the remainder last 4 nights, however , I was approached and questioned in a rude way about helping my self to their buffet. Unfortunately this was not the best hospitality service that I normally experience
Response from Valay / Agent at your service on Feb 8, 2024
We are very sorry to hear we didn't meet your expectations. Your experience is bellowed our standard. Your feedback has been shared with our Operations Manager team, to review our guidelines. We would really appreciate if you give us an opportunity to welcome you back in a future and provide you high quality service.

6/10 Okay

MICHEL, PATZCUARO

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
We were changed to a room with poorly placed light switches. No separate light switch for the sink area. A, leaky shower head. We required a tech to come to the room to configure Netflix with their TV. Without a tech, we could not get rid of the irritating Marriott Bonvoy banner on the left hand side of the screen. Why isn't this offered free of charge instead of requiring one to log into their account and then scan some QR code from the monitor? I am an older traveler and am not amused by the steps needed to watch a channel. Couldn't get the thermostat to adjust to a slightly warmer temperature on the Fan and air only mode. It was still too cold. And the hotel rep who came to the room said that the hotel doesn't even have heating! No heating option on switch in a Méridien hotel! ? Incredible. Other hotels that are only 3 star only offer this option in Mexico City. - - FAN ONLY / AIR CONDITIONING / HEAT. Their was no appropriate sign to hang on the door to tell the cleaning staff that the room was available to clean. On one occasion I had to go downstairs to reception at 4 30 PM to make sure that someone would actually make up the room. No complimentary drink or meal discount offered at all. Hotel design is terrible having to either walk up to the reception or take the elevator. For the high price we paid, this is the worst hotel I have stayed in in CDMX.
Stayed 4 nights in Oct 2023
Response from Valay / Agent at your service on Dec 6, 2023
We are very sorry to hear we didn't meet your expectations. Your experience is bellowed our standard. Your feedback has been shared with our Operation Manager, to take immediate corrective measures with our team. We would really appreciate if you give us an opportunity to welcome you back in a future and provide you high quality service. Kind regards.

8/10 Good

Miguel, Calgary

Business traveller
Liked: Cleanliness, staff & service
The hotel needs to be renewed, also there was an issue with the water and it was coming out dirty and smelly.
Stayed 4 nights in Nov 2023
Response from Valay / Agent at your service on Dec 2, 2023
It is though our guest comments that we are able to improve our services. Thank you for sharing about your recent experience with us, please feel free to contact us if there is anything else we can assist you with. Have a great day!

8/10 Good

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mejorar en cuanto al aire acondicionado 😌 Felicidades a las camareras , todo muy limpio y muy buen atención recibí
Stayed 4 nights in Nov 2023
Response from Valay / Agent at your service on Nov 29, 2023
Muchas gracias por elegir Le Meridien Mexico City y por compartir su evaluación con nosotros. Nos alegra que haya disfrutado su estancia y compartiremos sus comentarios con nuestro equipo de ama de llaves. ¡Deseamos darle la bienvenida de nuevo pronto!

2/10 Terrible

Sergio

Disliked: Cleanliness, property conditions & facilities, room comfort
Ugly incident with this hotel
My wife forgot a valuable ring on our room’s toilette, we did the check-out and two hours later she realized her ring was missing, we called the hotel and they said they didn’t find anything. Clearly someone took and kept it. Just explaining facts.
Stayed 1 night in Nov 2023
Response from Valay / Agent at your service on Nov 19, 2023
Thank you for sharing about your recent experience with us, providing the highest level of hospitality is our number one priority, our wish is for our guest to have a relaxing and enjoyable stay, we deeply regret that this was not your case. Please feel free to contact us so we can give you more details and follow up your case.

10/10 Excellent

Melissa Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overall stay was wonderful. The rooms were spacious and the location was walkable to all the things we wanted to do. The staff was friendly.
Stayed 4 nights in Nov 2023
Response from Valay / Agent at your service on Nov 13, 2023
Thank you for sharing your feedback with us. We are glad that you had a pleasant stay and that our location worked well for your trip. We looked forward to welcome you back soon! Have an excellent day.

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very centrally located! Excellent staff
Stayed 7 nights in Oct 2023
Response from Valay / Agent at your service on Nov 9, 2023
Thank you for sharing your feedback with us. We are glad that you enjoyed your stay and that our location worked well for your trip. We looked forward to welcome you back soon! Have an excellent day.

8/10 Good

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is walking distance to the historic center and the shopping and restaurants in that area.
Stayed 6 nights in Oct 2023
Response from Valay / Agent at your service on Nov 7, 2023
Thank you for sharing your feedback with us. We are glad that you enjoyed your stay and that our location worked well for your trip. We looked forward to welcome you back soon! Have an excellent day.

10/10 Excellent

Olga

Stayed 1 night in Oct 2023
Response from Valay / Agent at your service on Nov 27, 2023
Thank you for sharing your feedback with us. We are glad that you had a pleasant stay. Have a great day!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and the views of the parades . Staff was very attentive and the hotel was very clean. I would return
Stayed 4 nights in Oct 2023
Response from Valay / Agent at your service on Nov 2, 2023
Thank you for sharing your feedback with us. We are glad that you enjoyed your stay and that our location worked well for your trip. We looked forward to welcome you back soon! Have an excellent day.

10/10 Excellent

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our multiple activities
Stayed 1 night in Oct 2023
Response from Valay / Agent at your service on Nov 2, 2023
Thank you for sharing your feedback with us. We are glad that you enjoyed your stay and that our location worked well for your trip. We looked forward to welcome you back soon! Have an excellent day.

2/10 Terrible

Jennifer

Disliked: Property conditions & facilities
Terrible all around! Do yourself a favor and DONT stay here. Horribly rude staff. Construction all around and a very dated/old hotel. Rooms are dingy and toilet barely flushed. Also the construction didn’t allow us to get dropped off in front of the hotel so we had to walk with our luggage across the busy streets. I immediately checked out upon arrival!
Stayed 3 nights in Oct 2023
Response from Valay / Agent at your service on Oct 24, 2023
Thank you for sharing about your recent experience with us, providing the highest level of hospitality is our number one priority, our wish is for our guest to have a relaxing and enjoyable stay, we deeply regret that this was not your case. It is through our guest feedback that we can be able to improve our services, once again I appreciate you for sharing your comments.

8/10 Good

Bonny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have been more accommodating and helpful. Booking a car for the airport was easy and the driver exceptionally kind. Artisan Markets are close by for quick shopping. There are two Starbucks - one attached to the hotel and a second across the street. There is a money exchange across the street as well. I felt very safe walking alone in the area. The rooms have been updated and are very clean.
Stayed 3 nights in Oct 2023
Response from Valay / Agent at your service on Oct 19, 2023
Thank you for choosing Le Meridien Mexico City and for sharing your experience with us! We are glad that you enjoyed your stay and that our location worked well for your trip, it was a pleasure to have you as our guest. Hope to welcome you back again soon!

10/10 Excellent

Cathleen, Northridge

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay and easy to walk anywhere.
Stayed 1 night in Oct 2023
Response from Valay / Agent at your service on Oct 12, 2023
Thank you for sharing your feedback with us. We are glad that you enjoyed your stay and that our location worked well for your trip. We looked forward to welcome you back soon! Have an excellent day.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Valay / Agent at your service on Oct 12, 2023
Thank you for choosing Le Meridien Mexico City! We are glad that you enjoyed your stay. Please feel free to let us know more about your experience. We looked forward to see you again!

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good location to walk. Great food in the area. It was clean and had very good service.
Stayed 1 night in Oct 2023
Response from Valay / Agent at your service on Oct 12, 2023
Thank you for choosing Le Meridien Mexico City and for sharing your experience with us! We are glad that you enjoyed your stay and that our location worked well for your trip. Hope to welcome you back again soon!

10/10 Excellent

Julian, San Pedro Sula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and overall the area in and around the hotel is and excellent area to be.
Stayed 2 nights in Sep 2023
Response from Valay / Agent at your service on Oct 8, 2023
Thank you for choosing Le Meridien Mexico City! We are glad that you enjoyed your stay and that our location worked well for your trip. Please feel free to let us know if there is anything else we can do for you. We looked forward to seeing you again and welcome you back soon! Have an excellent day.

10/10 Excellent

Carlos

Stayed 1 night in Sep 2023
Response from Valay / Agent at your service on Oct 13, 2023
Muchas gracias por elegir Le Meridien Mexico City y por compartir su evaluación con nosotros. Esperamos haya disfrutado su estancia.¡Esperamos darle la bienvenida de nuevo pronto!

8/10 Good

Golchehreh

Stayed 5 nights in Sep 2023
Response from Valay / Agent at your service on Oct 16, 2023
Thank you for sharing your feedback with us. We are glad that you enjoyed your stay. We looked forward to welcome you back soon!

10/10 Excellent

Pedro

Stayed 3 nights in Sep 2023
Response from Valay / Agent at your service on Oct 13, 2023
Muchas gracias por compartir su evaluación con nosotros y por elegir Le Meridien Mexico City para su estancia. Nos alegra que su experiencia fuera placentera, esperamos verlo de nuevo en la zona.

8/10 Good

David

Stayed 4 nights in Sep 2023
Response from Valay / Agent at your service on Oct 16, 2023
Muchas gracias por compartir su evaluación con nosotros, por favor siéntase libre de compartirnos mas acerca de su experiencia en Le Meridien Mexico City, y si hay algo que podamos hacer para superar sus expectativas. Esperamos darle la bienvenida de nuevo.

10/10 Excellent

Enrique Magdaleno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and their surroundings were very safe and convenient
Stayed 4 nights in Sep 2023
Response from Valay / Agent at your service on Oct 16, 2023
Thank you for choosing Le Meridien Mexico City! We are glad that you enjoyed your stay and that our location worked well for your trip. We looked forward to seeing you again and welcome you back soon! Have an excellent day.

6/10 Okay

Ruben

Business traveller
Doesn’t feel like a le Meridien quality, my room had two beds and was imposible open or use the closet, no space even for stand up. All room dark, stand up light doesn’t work etc.
Stayed 3 nights in Sep 2023
Response from Valay / Agent at your service on Oct 16, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We share your comments with the Operation Leaders Team to review our guidelines. I hope that you give us a second opportunity to exceed your expectations. Have a nice day.

10/10 Excellent

NORDENE

Travelled with family
Liked: Amenities
Aldo is so very friendly and kind and made us feel very welcomed.
Stayed 1 night in Sep 2023
Response from Valay / Agent at your service on Oct 16, 2023
Thank you for choosing Le Meridien Mexico City! We are glad that you enjoyed your stay. It is always encouraging to hear positive feedback so we share it with our staff. We looked forward to seeing you again and welcome you back soon! Have an excellent day.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property went above and beyond in all areas. Thank you for everything. The entire staff was helpful and friendly. They made us feel so welcome and at home. Thank you for a great stay.
Stayed 1 night in Aug 2023
Response from Valay / Agent at your service on Oct 17, 2023
Thank you for choosing Le Meridien Mexico City and for sharing your experience with us! It was a pleasure to have you as our guest. We are glad that you enjoyed your stay and we made you feel like it was your home away from home. Hope to welcome you back again soon!

10/10 Excellent

miguel

Business traveller, Travelled with partner
Liked: Amenities
Super clean
Stayed 2 nights in Aug 2023
Response from Valay / Agent at your service on Oct 16, 2023
Thank you for choosing Le Meridien Mexico City and for sharing your experience with us! We are glad that you enjoyed your stay. Hope to welcome you back again soon!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful and kind.
Stayed 7 nights in Aug 2023

4/10 Poor

HUNG CHUEH

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Antonio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Really disappointing hotel. It’s in a great location, but unfortunately the hotel is lacking in many ways. Paint is peeling, furniture feels old and cheap, AC makes a rattling noise, bathroom door would rub against the frame when closing. These are the main things I noticed.
Stayed 5 nights in Jul 2023