Title: JW Marriott Hotel Mexico City Santa Fe - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # JW Marriott Hotel Mexico City Santa Fe Luxury hotel with 2 restaurants and a full-service spa ![Sauna, hot tub, body treatments, hydrotherapy, aromatherapy, body wraps](https://images.trvl-media.com/lodging/5000000/4870000/4870000/4869911/2d89c63d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/5000000/4870000/4870000/4869911/750b3ba5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite, 1 King Bed | Executive lounge](https://images.trvl-media.com/lodging/5000000/4870000/4870000/4869911/21024904.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool](https://images.trvl-media.com/lodging/5000000/4870000/4870000/4869911/53afa174.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Room, 1 King Bed, City View](https://images.trvl-media.com/lodging/5000000/4870000/4870000/4869911/44e90231.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies JW Marriott Hotel Mexico City Santa Fe offers a quiet escape with an indoor pool, Oriental Spa treatments, and Italian dining at two restaurants. Enjoy free WiFi in common areas and a welcoming lobby fireplace. Guests consistently praise the attentive staff. 9.0 Wonderful ## Popular amenities - Hot tub - Bar - Spa - Pool - Parking available - Room service ## Room options ### Check availability for these dates Tonight [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4869911&PinnedHotelID=4869911&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4869911&PinnedHotelID=4869911&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=4869911&PinnedHotelID=4869911&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=4869911&PinnedHotelID=4869911&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4869911&PinnedHotelID=4869911&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4869911&PinnedHotelID=4869911&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=4869911&PinnedHotelID=4869911&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=4869911&PinnedHotelID=4869911&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Executive Room, 1 King Bed, City View](https://images.trvl-media.com/lodging/5000000/4870000/4870000/4869911/44e90231.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed, City View 10.0 Exceptional 1 review ### Highlights Air conditioning Executive Lounge Free cribs/infant beds HDTV Pillow menu Premium bedding Egyptian cotton linens Separate bedroom - 409 sq ft - City view - Sleeps 3 - 1 King Bed ![View from room](https://images.trvl-media.com/lodging/5000000/4870000/4870000/4869911/d06c1687.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking, City View 8.8 Excellent 21 reviews ### Highlights Air conditioning Free cribs/infant beds HDTV Pillow menu Premium bedding Egyptian cotton linens Separate bedroom Down duvet - 409 sq ft - City view - Sleeps 3 - 1 King Bed ![Junior Suite, 1 King Bed](https://images.trvl-media.com/lodging/5000000/4870000/4870000/4869911/175f1d09.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed 10.0 Exceptional 1 review ### Highlights Air conditioning Executive Lounge Free cribs/infant beds HDTV Pillow menu Separate bedroom Blackout drapes/curtains Down duvet - 614 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![View from room](https://images.trvl-media.com/lodging/5000000/4870000/4870000/4869911/5be3e4fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Non Smoking, City View 9.4 Exceptional 16 reviews ### Highlights Air conditioning Free cribs/infant beds HDTV Pillow menu Premium bedding Egyptian cotton linens Separate bedroom Down duvet - 409 sq ft - City view - Sleeps 3 - 2 Double Beds ![Executive Room, 2 Double Beds, City View](https://images.trvl-media.com/lodging/5000000/4870000/4870000/4869911/af61e537.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Double Beds, City View 7.6 Good 4 reviews ### Highlights Air conditioning Executive Lounge Free cribs/infant beds HDTV Pillow menu Premium bedding Egyptian cotton linens Separate bedroom - 603 sq ft - City view - Sleeps 3 - 2 Double Beds ## You may also like Ad ![3 bars/lounges](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/42100/42008/w4000h2663x0y0-962a0814_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### JW Marriott Hotel Mexico City Polanco Polanco - Pool - Pet-friendly - Free WiFi - Restaurant 9.4 Exceptional 1,002 reviews CA $741 CA $886 total includes taxes & fees Nov 22 - Nov 23 [](https://www.expedia.ca/Mexico-City-Hotels-JW-Marriott-Hotel-Mexico-City.h42008.Hotel-Information?chkin=2025-11-22&chkout=2025-11-23&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=e2aad150-c23a-43e2-864d-8c45ac802508&top_cur=CAD) Ad ![Superior Suite, 1 King Bed](https://images.trvl-media.com/lodging/52000000/51930000/51927000/51926905/f8c2e526.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Novotel Mexico City Toreo Naucalpan - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 507 reviews CA $115 CA $137 total includes taxes & fees Nov 30 - 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evening/night](https://images.trvl-media.com/lodging/4000000/3990000/3981400/3981379/6b6aea35.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Novit Benito Juarez - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,012 reviews CA $150 CA $179 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Mexico-City-Hotels-Hotel-Novit.h3981379.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=e2aad150-c23a-43e2-864d-8c45ac802508&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-JW-Marriott-Hotel-Mexico-City-Santa-Fe.h4869911.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-JW-Marriott-Hotel-Mexico-City-Santa-Fe.h4869911.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.36743%2C-99.26057&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=atqb0vBqCRJMjAKBckn-5mK7hn0=) Ave Sante Fe 160 Col Santa F, Mexico City, 01219 #### What's nearby - Samara Shops - 2 min walk - 0.2 km - Expo Santa Fe Mexico - 9 min walk - 0.8 km - Parque La Mexicana - 15 min walk - 1.3 km - Santa Fe Center Mall - 17 min walk - 1.5 km - Ciudad de los Ninos - 19 min walk - 1.6 km #### Getting around - Santa Fé Station - 16 min walk - Mexico City Fortuna Station - 20 min drive - Benito Juarez International Airport (MEX) - 46 min drive #### Restaurants - ‪Fisher's - ‬2 min walk - ‪Vapiano - ‬2 min walk - ‪Quattro - ‬1 min walk - ‪Restaurant CUA - ‬1 min walk - ‪Cúa - ‬1 min walk ## About this property ### JW Marriott Hotel Mexico City Santa Fe Luxury hotel near Parque Zoologico de Chapultepec Located close to Santa Fe Center Mall, JW Marriott Hotel Mexico City Santa Fe provides an airport shuttle, a garden, and dry cleaning/laundry services. Treat yourself to a massage, a facial, or hydrotherapy at Oriental Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. Free WiFi in public areas is available to all guests, along with a fireplace in the lobby and a bar. You'll also enjoy the following perks during your stay: - An indoor pool - Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge) - Express check-out, laundry services, and an elevator - Multilingual staff, luggage storage, and tour/ticket assistance - Guest reviews say great things about the helpful staff Room features All 221 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like first-run movies and pillow menus. Other conveniences in all rooms include: - Egyptian cotton sheets, down comforters, and free cribs/infant beds - Bathrooms with rainfall showers and designer toiletries - 42-inch HDTVs with cable channels and first-run movies - LED light bulbs, coffee/tea makers, and daily housekeeping ## Similar properties ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/7000000/6510000/6501500/6501482/10180ec3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Mexico City Santa Fe Santa Fe - Pool - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 1,013 reviews CA $146 CA $175 total includes taxes & fees Nov 15 - Nov 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=6501482&PinnedHotelID=6501482&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/4000000/3860000/3854700/3854700/aa7aba69.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Santa Fe, Mexico City Santa Fe - Hot tub - Spa - Free WiFi - 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Nov 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=860881&PinnedHotelID=860881&HadPinnedHotel=true®ionId=-1&adults=2) ![32-inch flat-screen TV with satellite channels, TV](https://images.trvl-media.com/lodging/1000000/20000/18100/18081/17a2ca58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sheraton Maria Isabel Mexico City Reforma Reforma - Pool - Spa - Pet-friendly - Restaurant 9.0 Wonderful 2,116 reviews CA $208 CA $249 total includes taxes & fees Nov 29 - Nov 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=18081&PinnedHotelID=18081&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: WiFi (MXN 142 per day) - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Self parking on site (MXN 120 per night) - Valet parking on site (MXN 120 per night) - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 450 for adults and MXN 190 for children - 2 restaurants - A bar/lounge ### Restaurants on site - Cua - Quattro ### Things to do - Full-service spa - Gym - Hot tub - Indoor pool - Steam room - TV in common areas ### Family friendly - In-room crib - Indoor pool - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 24-hour business center - Computer station - Conference center - Meeting rooms ### Outdoors - Garden ### Full-service spa - 5 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Facials - Hot tub - Hydrotherapy - Manicures/pedicures - Massage - Sauna ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar in bathtub - Grab bar near toilet - In-room roll-in shower - Lever door handles - Low-height door lock - Low-height electrical outlets in bathroom - Low-height view port in door - Transfer shower - Visual fire alarm - Wheelchair-accessible business center - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 1 building - 15 floors - At least 80% lighting from LEDs - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2012 - Double-glazed windows - Fireplace in lobby - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Egyptian cotton sheets - Free crib - Pillow menu ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower/bathtub combination - Towels provided ### Entertainment - 42-inch LED TV with cable channels - First-run movies - iPod dock - Pay movies ### Food and drink - 24-hour room service - Coffee/tea maker - Espresso maker ### More - Air conditioning (climate-controlled) - Desk - Energy-saving switches in guestrooms - Iron/ironing board - LED lighting - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:00 PM Minimum check-in age: 21 ### Check-out Check-out before 1:00 PM Contactless check-out available Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 450 for adults and MXN 190 for children - Fee for in-room wireless internet: MXN 142 per day (rates may vary) - Airport shuttle fee: MXN 2200 per vehicle (roundtrip) - Self parking fee: MXN 120 per night - Valet parking fee: MXN 120 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as JW Marriott Hotel Mexico City Santa Fe JW Marriott Mexico City Santa Fe JW Marriott Mexico City ta Fe JW Marriott Hotel Mexico City Santa Fe Hotel JW Marriott Hotel Mexico City Santa Fe Mexico City JW Marriott Hotel Mexico City Santa Fe Hotel Mexico City ## Frequently asked questions ### Does JW Marriott Hotel Mexico City Santa Fe have a pool? > Yes, this property has an indoor pool. ### How much does it cost to stay at JW Marriott Hotel Mexico City Santa Fe? > As of Nov 2, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Mexico City Santa Fe on Nov 30, 2025 start from CA $214.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Mexico-City-Hotels-JW-Marriott-Hotel-Mexico-City-Santa-Fe.h4869911.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is JW Marriott Hotel Mexico City Santa Fe pet-friendly? > No, pets are not allowed at this property. ### How much is parking at JW Marriott Hotel Mexico City Santa Fe? > Self parking is available for MXN 120 per night. Valet parking is available for MXN 120 per night. ### What time is check-in at JW Marriott Hotel Mexico City Santa Fe? > Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. ### What time is check-out at JW Marriott Hotel Mexico City Santa Fe? > Check-out is at 1:00 PM. ### Does JW Marriott Hotel Mexico City Santa Fe provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 2200 per vehicle applies. ### Where is JW Marriott Hotel Mexico City Santa Fe located? > Located in Santa Fe, this luxury hotel is within 9 mi (15 km) of Parque Zoologico de Chapultepec, Chapultepec Castle, and Angel of Independence Monument. Palacio de Bellas Artes and Torre Latinoamericana are also within 12 mi (20 km). Santa Fé Station is 16 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## JW Marriott Hotel Mexico City Santa Fe Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 497 8 - Good 125 6 - Okay 41 4 - Poor 19 2 - Terrible 23 ### 9.4/10 Cleanliness ### 9.4/10 Staff & service ### 9.2/10 Amenities ### 9.2/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 2/10 Terrible #### Simon Jul 21, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Mal hotel ##### Simon Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Axel Jun 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo excelente ##### Axel Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Antonio Rebolledo Feb 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was helpful, surrounding area is walkable to the park. Stores are not far from the property. ##### Antonio Rebolledo Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Manuel Alejandro Nov 12, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great Hotel at a great price! ##### Manuel Alejandro Stayed 1 night in Nov 2023 ### 10/10 Excellent #### JORGE DANIEL HOYOS Mar 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities excelente ##### JORGE DANIEL HOYOS Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### George May 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very attentive. The location was great for exploring Santa Fe. ##### George Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Isaac Mar 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Location, good property overall ##### Isaac Stayed 4 nights in Mar 2023 ### 8/10 Good #### Juan Nov 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property! ##### Juan Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Polina Oct 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is an aging property but it remains quiet, comfortable, and sparkling clean. Marriott Bonvoy service remains impeccable (reception, concierge, room service). ##### Polina Stayed 1 night in Oct 2024 ### 8/10 Good #### Monica Dec 20, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities well ubicated in the area, nice room ##### Monica Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Ana May 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Excellent service had a wonderful experience, highly recommended ##### Ana Stayed 6 nights in May 2023 ### 10/10 Excellent #### Jason Aug 28, 2022 Liked: Cleanliness, staff & service, room comfort #### Best Hotel in México City Staff is amazing. Truly great stay. I can speak with years of experience in CDMX hotels. This is the best. ##### Jason Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Eugenio Apr 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Eugenio Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Gustavo Jun 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Going to the JW Marriott Santa Fe is like going home. Super friendly staff where everybody calls me by my name. Clean rooms and if any issue arises, the fix it immediately and more. ##### Gustavo Stayed 6 nights in Jun 2024 ### 10/10 Excellent #### jose alberto garcia Jul 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Excelent service. Safe ##### jose alberto garcia Stayed 4 nights in Jul 2023 ### 6/10 Okay #### Jeniffer Dec 9, 2024 Liked: Cleanliness, staff & service A lot of their plugs didn’t work. And the air conditioner/heater made a lot of noise. However, the staff was very nice and attentive. The room was clean and so was the entire hotel. ##### Jeniffer Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Mary Apr 17, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Customer service is great! ##### Mary Stayed 3 nights in Apr 2023 ### 8/10 Good #### Rodrigo Nov 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tks ##### Rodrigo Stayed 1 night in Nov 2023 ### 10/10 Excellent #### James Ywh-Ren Dec 9, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### James Ywh-Ren Stayed 3 nights in Dec 2023 ### 6/10 Okay #### Luisa Feb 28, 2023 Liked: Cleanliness A ##### Luisa Stayed 2 nights in Feb 2023 ### 2/10 Terrible #### MARILENNY Aug 31, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Horrible ##### MARILENNY Stayed 5 nights in Aug 2023 ### 8/10 Good #### Alessandra May 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Three great things about the Marriott: / amazing staff and attentiveness / great breakfast / reasonable parking price One thing I did not like is that they charge you extra for bottled water, which is unreasonable as first of all its a 5 star hotel and second we are in Mexico City and we cannot drink tap water. They should offer alternatives to reduce plastic like maybe thermos with filtered water or pitchers of drinking water. ##### Alessandra Stayed 1 night in Apr 2024 ### 4/10 Poor #### JESUS Mar 4, 2024 Liked: Staff & service Disliked: Property conditions & facilities, room comfort Terrible rooms. I booked a KING room. Well Pleas everybody need to know the bed are NOT King Size all the beds in all of the category King room are QUEEN I even mesure them. The room is so small that is why they have a Queen bed and not KING, Pls do not book a KING room it is better to book 2 queen beds room, There is a Mirror next to the bed that reflects the TV when is on and that disturbs so much, There is no need to have a Bath Tub in the bathroom ! that makes the shower so small like a cruise ship cabin shower. It is a wasted space. The Westin next door (sister hotel) has no tub and the bathrooom is great the shower so spacious. The shower head at the JW is old and so bad condition they need new ones. Average terrible stay. So happy was only 1 night stay. People at the front desk are so nice. Sorry for my complaint but Defenitely stay at the WESTIN. ##### JESUS Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Jaime Nov 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo cumplió con las expectativas ##### Jaime Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Olinca Oct 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay was short but very comfortable. ##### Olinca Stayed 2 nights in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Marquis Reforma Hotel Spa](https://www.expedia.ca/Mexico-City-Hotels-Marquis-Reforma-Hotel-Spa.h366.Hotel-Information) > > [NH Collection Mexico City Centro Histórico](https://www.expedia.ca/Mexico-City-Hotels-NH-Collection-Mexico-City-Centro-Historico.h1353939.Hotel-Information) > > [Hotel Stanza](https://www.expedia.ca/Mexico-City-Hotels-Hotel-Stanza.h795177.Hotel-Information) > > [Hilton Mexico City Reforma](https://www.expedia.ca/Mexico-City-Hotels-Hilton-Mexico-City-Reforma.h860881.Hotel-Information) > > [Condesa df, Mexico City, a Member of Design Hotels](https://www.expedia.ca/Mexico-City-Hotels-Condesa-Df.h1151990.Hotel-Information) > > [InterContinental Presidente Mexico City by IHG](https://www.expedia.ca/Mexico-City-Hotels-InterContinental-Presidente-Mexico-City.h4641.Hotel-Information) > > [Hilton Mexico City Airport](https://www.expedia.ca/Mexico-City-Hotels-Hilton-Mexico-City-Airport.h72865.Hotel-Information) > > [Mexico City Marriott Reforma Hotel](https://www.expedia.ca/Mexico-City-Hotels-Mexico-City-Marriott-Reforma-Hotel.h2297329.Hotel-Information) > > [Hotel Catedral](https://www.expedia.ca/Mexico-City-Hotels-Hotel-Catedral.h39209897.Hotel-Information) > > [JW Marriott Hotel Mexico City Polanco](https://www.expedia.ca/Mexico-City-Hotels-JW-Marriott-Hotel-Mexico-City.h42008.Hotel-Information) > > [Barceló México Reforma](https://www.expedia.ca/Mexico-City-Hotels-Barcelo-Mexico-Reforma.h25798.Hotel-Information) > > [Camino Real Polanco Mexico](https://www.expedia.ca/Mexico-City-Hotels-Camino-Real-Polanco-Mexico.h9253.Hotel-Information) > > [Sofitel Mexico City Reforma](https://www.expedia.ca/Mexico-City-Hotels-Sofitel-Mexico-City-Reforma.h34958967.Hotel-Information) > > [Four Seasons Hotel Mexico City](https://www.expedia.ca/Mexico-City-Hotels-Four-Seasons-Hotel-Mexico-City.h22640.Hotel-Information) > > [Hyatt Regency Mexico City](https://www.expedia.ca/Mexico-City-Hotels-Hyatt-Regency-Mexico-City.h23360.Hotel-Information) > > [Galeria Plaza Reforma](https://www.expedia.ca/Mexico-City-Hotels-Galeria-Plaza-Reforma.h582712.Hotel-Information) > > [Casa Pepe Hostel Boutique - CDMX](https://www.expedia.ca/Mexico-City-Hotels-Casa-Pepe-Hostel.h23817860.Hotel-Information) > > [NH Collection Mexico City Reforma](https://www.expedia.ca/Mexico-City-Hotels-NH-Collection-Mexico-City-Reforma.h243.Hotel-Information) > > [Zocalo Central & Rooftop Mexico City](https://www.expedia.ca/Mexico-City-Hotels-Zocalo-Central-Rooftop-Mexico-City.h8511201.Hotel-Information) > > [NH Collection Mexico City Airport T2](https://www.expedia.ca/Mexico-City-Hotels-NH-Collection-Mexico-City-Airport-T2.h2885057.Hotel-Information) > > [Courtyard Mexico City Airport](https://www.expedia.ca/Mexico-City-Hotels-Courtyard-Mexico-City-Airport.h4818555.Hotel-Information) > > [Sheraton Maria Isabel Mexico City Reforma](https://www.expedia.ca/Mexico-City-Hotels-Sheraton-Mexico-City-Maria-Isabel-Hotel.h18081.Hotel-Information) > > [W Mexico City](https://www.expedia.ca/Mexico-City-Hotels-W-Mexico-City.h919779.Hotel-Information) > > [The Ritz-Carlton, Mexico City](https://www.expedia.ca/Mexico-City-Hotels-The-Ritz-Carlton.h68635348.Hotel-Information) > > [Historico Central Hotel](https://www.expedia.ca/Mexico-City-Hotels-Historico-Central-Hotel.h10934337.Hotel-Information) > > [Camino Real Aeropuerto Mexico](https://www.expedia.ca/Mexico-City-Hotels-Camino-Real-Aeropuerto-Mexico.h46176.Hotel-Information) > > [Gran Hotel Ciudad de Mexico Zocalo View](https://www.expedia.ca/Mexico-City-Hotels-Gran-Hotel-Ciudad-De-Mexico.h21358.Hotel-Information) > > [Las Alcobas, a Luxury Collection Hotel, Mexico City](https://www.expedia.ca/Mexico-City-Hotels-Las-Alcobas.h3499699.Hotel-Information) > > [Casa Malí by Dominion](https://www.expedia.ca/Mexico-City-Hotels-Casa-Mali-By-Dominion.h12526562.Hotel-Information) > > [Hotel San Fernando](https://www.expedia.ca/Mexico-City-Hotels-Hotel-San-Fernando.h18180394.Hotel-Information)