Title: Hotel Santa Cruz - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6023573&destination=Tlalnepantla+de+Baz%2C+State+of+Mexico%2C+Mexico&selected=58053664&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Santa Cruz Hotel Santa Cruz delivers comfort in the heart of the city with a restaurant for dining and a business center where travelers can catch up on work ## Photo gallery for Hotel Santa Cruz ![Exterior - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/8bd1426b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/10e96bb6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/7a00992f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Shower, free toiletries, hair dryer, towels - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/a01dcdc8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Hotel Santa Cruz (Tlalnepantla de Baz)](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/22743143.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Hotel Santa Cruz in the city center, with a bar and restaurant for relaxation after exploring. A 24-hour business center ensures work flows, while free WiFi keeps everyone connected. Practical amenities include complimentary self-parking and luggage storage. ## Reviews 6.8 ## Popular amenities - Parking included - Free WiFi - Restaurant - Breakfast available - Business services - Bar ## Room options ### Check availability for these dates Tonight [Mar. 14 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 15 - Mar. 16](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Junior Single Room, 1 King Bed, Private Bathroom ![Junior Single Room, 1 King Bed, Private Bathroom | Bathroom](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/cdc311b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Single Room, 1 King Bed, Private Bathroom ### Highlights Individually decorated LED TV Hair dryer Private bathroom Digital channels Desk Wardrobe or closet Daily housekeeping - 213 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Room, 1 King Bed, Ensuite ![Superior Room, 1 King Bed, Ensuite](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/f834905c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Ensuite ### Highlights Individually decorated LED TV Separate bedroom Private bathroom Hair dryer Digital channels Desk Wardrobe or closet - 215 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Basic Double Room, 2 Double Beds, Private Bathroom ![Basic Double Room, 2 Double Beds, Private Bathroom](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/e097a7d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, 2 Double Beds, Private Bathroom ### Highlights Individually decorated LED TV Separate bedroom Hair dryer Private bathroom Digital channels Desk Wardrobe or closet - 215 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Superior Double Room, 2 Double Beds, Private Bathroom ![Superior Double Room, 2 Double Beds, Private Bathroom](https://images.trvl-media.com/lodging/59000000/58060000/58053700/58053664/d462d6dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 2 Double Beds, Private Bathroom ### Highlights Individually decorated LED TV Separate bedroom Hair dryer Private bathroom Digital channels Desk Wardrobe or closet - 215 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Presidential Suite, 1 King Bed, Balcony | Living room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3500000/3499700/3499699/11009280_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Las Alcobas, a Luxury Collection Hotel, Mexico City Polanco - Breakfast included - Spa - Parking included - Free WiFi 9.8 Exceptional 299 reviews CA $723 CA $890 total includes taxes & fees Apr 13 - Apr 14 [](https://www.expedia.ca/Mexico-City-Hotels-Las-Alcobas.h3499699.Hotel-Information?chkin=2026-4-13&chkout=2026-4-14&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=450d010d-aa08-440e-bde3-87bb5855e9d3&top_cur=CAD) Ad ![Breakfast, dinner, brunch served; Mexican cuisine, alfresco dining ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102810000/102807000/102806920/769e1745_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Dama La Condesa - Breakfast included - Spa - Pet friendly - Free WiFi 9.6 Exceptional 59 reviews CA $428 CA $515 total includes taxes & fees Apr 1 - Apr 2 [](https://www.expedia.ca/Mexico-City-Hotels-Hotel-Dama.h102806920.Hotel-Information?chkin=2026-4-1&chkout=2026-4-2&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=450d010d-aa08-440e-bde3-87bb5855e9d3&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/111000000/110730000/110721100/110721053/028c4c39_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Parián Roma Norte - Breakfast included - Pet friendly - Free WiFi - Restaurant 9.2 Wonderful 52 reviews CA $316 CA $384 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Mexico-City-Hotels-Hotel-Parian.h110721053.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=450d010d-aa08-440e-bde3-87bb5855e9d3&top_cur=CAD) Ad ![Polaris Suite | View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/12000000/11930000/11927500/11927462/d94b8835_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Valise Mexico City, Member of Small Luxury Hotels Roma Norte - Breakfast included - Spa - Free WiFi - Air conditioning 9.8 Exceptional 52 reviews CA $801 CA $1,011 total includes taxes & fees Apr 6 - Apr 7 [](https://www.expedia.ca/Mexico-City-Hotels-La-Valise-Mexico-City.h11927462.Hotel-Information?chkin=2026-4-6&chkout=2026-4-7&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=450d010d-aa08-440e-bde3-87bb5855e9d3&top_cur=CAD) Ad ![Daily buffet breakfast (MXN 300 per person)](https://images.trvl-media.com/lodging/97000000/96550000/96541900/96541866/60a0c6b1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Novotel México City Centro Histórico Cuauhtémoc - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 479 reviews CA $131 CA $157 total includes taxes & fees Mar 29 - Mar 30 [](https://www.expedia.ca/Mexico-City-Hotels-Novotel-Mexico-City-Centro-Historico.h96541866.Hotel-Information?chkin=2026-3-29&chkout=2026-3-30&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=450d010d-aa08-440e-bde3-87bb5855e9d3&top_cur=CAD) Ad ![Lobby lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/28000000/27050000/27041400/27041349/84b8f820_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Ciudad de México Tlalnepantla Ciudad Satélite - Breakfast included - Free WiFi - Air conditioning - Gym 9.0 Wonderful 635 reviews CA $71 CA $85 total includes taxes & fees Mar 21 - Mar 22 [](https://www.expedia.ca/Mexico-City-Hotels-City-Express-Tlalnepantla.h27041349.Hotel-Information?chkin=2026-3-21&chkout=2026-3-22&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=450d010d-aa08-440e-bde3-87bb5855e9d3&top_cur=CAD) Ad ![Lobby sitting area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89760600/89760513/fd1337de_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Elements by Marquis Benito Juarez - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 379 reviews [](https://www.expedia.ca/Mexico-City-Hotels-Hotel-Elements-By-Marquis.h89760513.Hotel-Information?chkin=2026-3-28&chkout=2026-3-29&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=450d010d-aa08-440e-bde3-87bb5855e9d3&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9320000/9312300/9312295/be289b07_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### ibis Styles Mexico Reforma Reforma - Pet friendly - Parking included - Free WiFi - Restaurant 8.6 Excellent 1,000 reviews CA $103 CA $123 total includes taxes & fees Apr 5 - Apr 6 [](https://www.expedia.ca/Mexico-City-Hotels-Ibis-Styles-Mexico-Reforma.h9312295.Hotel-Information?chkin=2026-4-5&chkout=2026-4-6&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=450d010d-aa08-440e-bde3-87bb5855e9d3&top_cur=CAD) Ad ![Superior Apartment | Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/109000000/108590000/108582500/108582487/ffac731d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Casa Calderon by Capitalia Polanco - Kitchen - Free WiFi - Air conditioning - Spa 9.0 Wonderful 103 reviews CA $190 CA $230 total includes taxes & fees Mar 16 - Mar 17 [](https://www.expedia.ca/Mexico-City-Hotels-Luxury-Residences-Casa-Calderon.h108582487.Hotel-Information?chkin=2026-3-16&chkout=2026-3-17&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=450d010d-aa08-440e-bde3-87bb5855e9d3&top_cur=CAD) Ad ![Outdoor pool, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/85000000/84760000/84753200/84753116/42fe03b8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Volga, Member of Preferred Hotels & Resorts Reforma - Pool - Breakfast included - Spa - Pet friendly 9.2 Wonderful 160 reviews CA $489 CA $682 total includes taxes & fees Apr 4 - Apr 5 [](https://www.expedia.ca/Mexico-City-Hotels-Volga.h84753116.Hotel-Information?chkin=2026-4-4&chkout=2026-4-5&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=450d010d-aa08-440e-bde3-87bb5855e9d3&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Hotel-Santa-Cruz.h58053664.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Hotel-Santa-Cruz.h58053664.Hotel-Information) ## About the area Tlalnepantla de Baz is home to Hotel Santa Cruz. Palacio de Bellas Artes and Frida Kahlo Museum are cultural highlights, and some of the area's notable landmarks include Angel of Independence Monument and Paseo de la Reforma. Looking to enjoy an event or a game? See what's going on at Mexico City Arena or Autódromo Hermanos Rodríguez. [Visit our Tlalnepantla de Baz travel guide](https://www.expedia.ca/Tlalnepantla-De-Baz.dx6023573) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.52494%2C-99.20103&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FjONJwreVV9LQ1ycCHsX-2pHMQ4=) Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090 ### What's nearby - Tlalnepantla Convention Center 4 min drive \- 1.6 km - Corpus Christi Cathedral 4 min drive \- 1.9 km - Star Médica Tlalnepantla 4 min drive \- 1.9 km - Plaza Tlalne Fashion Mall 4 min drive \- 1.9 km - Sentura Mall 6 min drive \- 3.0 km ### Getting around - Tlalnepantla Station 4 min drive - Tlalnepantla de Baz Station 6 min drive - Benito Juarez International Airport (MEX) 39 min drive ### Restaurants - Barbacoa Alex 16 min walk - Antojitos Mexicanos Doña Trini 15 min walk - Café del Duende 12 min walk - Pasteleria Macram 16 min walk - Elotes Y Esquites de Los Reyes 12 min walk ## About this property ### Hotel Santa Cruz Hotel near Mexico City Arena You can look forward to a bar, a 24-hour business center, and a restaurant at Hotel Santa Cruz. Stay connected with free in-room WiFi. Additional perks include: - Free self parking - Cooked-to-order breakfast (surcharge), a vending machine, and smoke-free premises - Tour/ticket assistance, an elevator, and luggage storage Room features All 100 individually decorated rooms include amenities such as free WiFi. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 42-inch LED TVs with premium channels - Wardrobes/closets, daily housekeeping, and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/26000000/25010000/25005100/25005071/b48bb805.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Mexico Tlalnepantla Tlalnepantla Centro - Pet friendly - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 1,068 reviews CA $69 CA $83 total includes taxes & fees Mar 15 - Mar 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=25005071&PinnedHotelID=25005071&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/38000000/37990000/37984300/37984228/adff23c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Verona Tlalnepantla de Baz - Pet friendly - Parking included - Free WiFi - Restaurant 7.8 Good 249 reviews CA $49 CA $60 total includes taxes & fees Apr 14 - Apr 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=37984228&PinnedHotelID=37984228&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/13000000/12240000/12238300/12238224/cbc9925a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Parque Satelite Tlalnepantla de Baz - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,034 reviews CA $54 CA $65 total includes taxes & fees Mar 17 - Mar 18 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=12238224&PinnedHotelID=12238224&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/36000000/35900000/35897400/35897337/ec215147.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Madeira Ciudad López Mateos - Parking included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 203 reviews CA $61 CA $73 total includes taxes & fees Mar 17 - Mar 18 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=35897337&PinnedHotelID=35897337&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/43000000/42420000/42412700/42412604/7f393f73.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Torremolinos Vallejo Ciudad de Mexico Azcapotzalco - Parking included - Free WiFi - Bar - Housekeeping 8.6 Excellent 334 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=42412604&PinnedHotelID=42412604&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/2000000/1370000/1366400/1366374/b927b400.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mandarin Carton Ciudad Satélite - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 493 reviews CA $71 CA $85 total includes taxes & fees Mar 31 - Apr 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=1366374&PinnedHotelID=1366374&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/920000/918600/918580/b7a2e959.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ramada by Wyndham Ciudad de Mexico Perinorte Tlalnepantla de Baz - Pool - All-inclusive - Parking included - Free WiFi 8.2 Very good 360 reviews CA $75 CA $90 total includes taxes & fees Mar 17 - Mar 18 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=918580&PinnedHotelID=918580&HadPinnedHotel=true®ionId=-1&adults=2) ![Senior Suite](https://images.trvl-media.com/lodging/12000000/11600000/11592400/11592328/52ec16fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Cozumel Cuauhtémoc - Free WiFi - Restaurant - Breakfast available - Room service 7.6 Good 1,003 reviews CA $31 CA $37 total includes taxes & fees Mar 15 - Mar 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=11592328&PinnedHotelID=11592328&HadPinnedHotel=true®ionId=-1&adults=2) ![Jacuzzi Master Suite | Jetted tub](https://images.trvl-media.com/lodging/10000000/9110000/9109600/9109504/c2a9af8e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel & Villas Panamá Azcapotzalco - Parking included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 981 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=9109504&PinnedHotelID=9109504&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/24000000/23610000/23606400/23606397/c49d1ea6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ancona - Adults Only Cuauhtémoc - Parking included - Free WiFi - Housekeeping - 24/7 front desk 8.2 Very good 373 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=23606397&PinnedHotelID=23606397&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=58053664&PinnedHotelID=58053664&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=58053664,25005071,37984228,12238224,35897337) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free secured, covered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children - A bar/lounge - A restaurant ### Restaurants on site - Comedor Los Tulipanes ### Conveniences - 24-hour front desk - Luggage storage - Vending machine ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - 24-hour business center ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Stair-free path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 42-inch LED TV with premium digital channels ### More - Desk - Individual decor - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 2:30 PM; Check-in end time: 7:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 1:00 PM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Hotel Santa Cruz Hotel Hotel Santa Cruz Tlalnepantla de Baz Hotel Santa Cruz Hotel Tlalnepantla de Baz ## Frequently asked questions ### Is Hotel Santa Cruz pet-friendly? ### How much is parking? ### What time is check-in at Hotel Santa Cruz? ### What time is check-out at Hotel Santa Cruz? ### Where is Hotel Santa Cruz located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Santa Cruz Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.8 Cleanliness ### 6.8 Amenities ### 7.2 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 36 8 - Good 36 6 - Okay 18 4 - Poor 10 2 - Terrible 26 ## Reviews ### 8/10 Good #### Patricia Nov 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good for a 1 night stay. Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel. ##### Patricia Stayed 1 night in Nov 2024 ### 6/10 Okay #### Marcos Jan 25, 2026 Liked: Cleanliness Disliked: Amenities Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it! ##### Marcos Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Victor Nov 12, 2025 Liked: Cleanliness, staff & service, amenities Todo excelente ##### Victor Stayed 3 nights in Oct 2025 ### 8/10 Good #### Harutyun Jun 25, 2023 Liked: Staff & service, property conditions & facilities Good ##### Harutyun ### 8/10 Good #### Carmen Madeline Sep 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The vibe was a little creepy but generally okay ##### Carmen Madeline Stayed 1 night in Sep 2024 ### 10/10 Excellent #### fausto Aug 18, 2024 Liked: Cleanliness, property conditions & facilities More stuff low employees especially in the kitchen ##### fausto Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Pedro Dec 10, 2024 Liked: Cleanliness, staff & service . ##### Pedro Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Molly Sep 21, 2024 Disliked: Cleanliness, property conditions & facilities Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it. ##### Molly Stayed 1 night in Sep 2024 ### 4/10 Poor #### Rosalia Sep 29, 2024 Disliked: Staff & service The stuff very rude ##### Rosalia Stayed 1 night in Sep 2024 ### 2/10 Terrible #### Mayra Jan 25, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️ ##### Mayra Stayed 7 nights in Jan 2025 ### 2/10 Terrible #### Julio César Mar 13, 2026 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No respetan las reservaciones por app, las recepcionistas son groseras a pesar q dice la app q se paga en la propiedad dicen q se debe pagar antes. En la habitación habia cucarachas. Entonces si tienen la oportunidad de hospedarse ahi DESAPROVECHENLA. ![](https://a.travel-assets.com/ugc/hotel-reviews/2a5df6e2-4dfa-4bf0-93c2-ec1fd8058b92-1773408710627.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0bbc18f4-18b6-4896-966a-491cc9aa4645-1773408721987.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Julio César Stayed 1 night in Mar 2026 ### 2/10 Terrible #### Julio César Mar 8, 2026 Disliked: Staff & service, amenities El personal de recepción terrible dicen que no tengo reservado cuando ya se confirmó por la aplicacion y via telefónica, son groseras, dicen que no tienen habitaciones y al.final despues de discutir aceptan su error. No recmiendo reservar por app. No porq sea mala la app sino el hotel y su personal. ##### Julio César Stayed 1 night in Feb 2026 ### 4/10 Poor #### julio Jan 31, 2026 Disliked: Cleanliness, amenities, property conditions & facilities La habitacion descuidada toallas muy viejas puerta del baño descompuesta recepcionista de mal genio ##### julio Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Josh Leon Dec 21, 2025 Liked: Cleanliness, property conditions & facilities Fue muy tranquilo y cómodo ##### Josh Leon Stayed 1 night in Dec 2025 ### 8/10 Good #### Miguel Nov 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Si limpia si fue amable el personal fue lo que buscaba serca de dónde era mi compromiso y si descanse sin ruidos ##### Miguel Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Yair S Nov 2, 2025 Liked: Cleanliness, staff & service, amenities La limpieza s excelente! ##### Yair S Stayed 3 nights in Oct 2025 ### 8/10 Good #### Victor Oct 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo muy bien buena atención. La Srita. Daniela de recepción es muy eficiente, amable y te apoya en lo que necesites. ##### Victor Stayed 1 night in Oct 2025 ### 8/10 Good #### BEATRIZ Sep 17, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Todo excelente, limpieza, ubicación solo el servicio a la habitación no lo atendieron ya que solicitamos cena a la carta y nunca la llevaron ##### BEATRIZ Stayed 1 night in Jun 2025 ### 6/10 Okay #### Alexi j Aug 31, 2025 Liked: Cleanliness Disliked: Staff & service #### Mucho ruido y no dejan dormir Había mucho ruido, se escucha todo los de las habitaciones al rededor en la mañana, el personal hacen el aseo con música a todo volumen. ##### Alexi j Stayed 1 night in Aug 2025 ### 2/10 Terrible #### patty Aug 9, 2025 Liked: Property conditions & facilities Disliked: Staff & service Me tocaron mi puerta alas 4 de la mañana me sentí insegura y me fui a otro lugar a pesar de haber pagado 3 días perdí dinero pero preferí eso a Dios guarde me hicieran algún daño lo reporte a recepción y no sentí que me apoyaran de manera profesional ##### patty Stayed 3 nights in Aug 2025 ### 8/10 Good #### Ariel Jul 24, 2025 Liked: Cleanliness, property conditions & facilities bien ##### Ariel Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Raul Jun 6, 2025 No me respetaron la reservación, y cuando llegue me dijeron que la habitación ya estaba ocupada pero que me podian dar una suit doble por un costo extra, siendo exactamente la misma que vi en la foto cuando reservé por un costo mayor al inicial ##### Raul Stayed 1 night in Jun 2025 ### 6/10 Okay #### griselda Apr 8, 2025 Liked: Property conditions & facilities Disliked: Staff & service El hotel está limpio, las empleadas (recepción y cocina, las que me tocaron a mi) son apáticas y hasta groseras, estuve dos noches y una de ellas los huéspedes de al lado, con música fuerte a las casi una de la mañana, en recepción les marcaron y les dijeron que bajarán su volumen, pero finalmente a los huéspedes les valió y yo creo a recepción tambien, pues todo siguió igual, no dormí en toda la noche, la verdad mucho ruido a tempranas horas, no se puede descansar. Las instalaciones buenas ##### griselda Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Verified traveller Mar 2, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Recomendado Excelente ubicación, todo muy limpio y con mucha calma, el trato en recepción deja un poco que desear respecto a su manera de responder las preguntas de los huéspedes pero en general todo excelente. ##### Verified traveller Stayed 1 night in Feb 2025 ### 8/10 Good #### Leandra Isabel Feb 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente en todo ##### Leandra Isabel Stayed 4 nights in Oct 2024 ### Expedia's Latest Trends ### Hotels > - [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > - [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > - [Palmar Beach Resort and Spa Riviera Maya All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Azul-Beach-Resort-Riviera-Cancun.h1957350.Hotel-Information) > - [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > - [Hotel Marina El Cid Spa & Beach Resort All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hotel-Marina-El-Cid-Spa-Beach-Resort-All-Inclusive.h1319425.Hotel-Information) > - [Hotel Riu Jalisco - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Jalisco-All-Inclusive.h897912.Hotel-Information) > - [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > - [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.ca/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > - [Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated](https://www.expedia.ca/Cancun-Hotels-Hideaway-At-Royalton-Riviera-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h8825616.Hotel-Information) > - [Occidental Nuevo Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Occidental-Nuevo-Vallarta-All-Inclusive.h470881.Hotel-Information) > - [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > - [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > - [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > - [Hotel Riu Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Vallarta-All-Inclusive.h1542278.Hotel-Information) > - [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > - [Secrets Akumal Riviera Maya - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information) > - [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > - [Dreams Tulum Resort & Spa - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Dreams-Tulum-Resort-Spa-All-Inclusive.h17456830.Hotel-Information) > - [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > - [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > - [Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All](https://www.expedia.ca/Cancun-Hotels-Margaritaville-Island-Reserve-Riviera-C.h38812307.Hotel-Information) > - [Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Catalonia-Costa-Mujeres-All-Suites-Spa.h39132531.Hotel-Information) > - [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > - [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > - [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) > - [Krystal Grand Nuevo Vallarta – All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Krystal-Grand-Nuevo-Vallarta-All-Inclusive.h57240661.Hotel-Information) > - [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information) > - [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > - [Hotel Riu Palace Pacifico - Adults Only - All Inclusive](https://www.expedia.ca/Nuevo-Vallarta-Hotels-Riu-Palace-Pacifico-Adults-Only-All-Inclusive.h1928037.Hotel-Information)