Reception

Reviews of Hotel San Diego

2.5 out of 5
Hotel San Diego
Luis Moya # 98, Col Centro, Mexico City, CDMX

Reviews

8.2

Very good

Rating 10 - Excellent. 119 out of 328 reviews" "
Rating 8 - Good. 137 out of 328 reviews" "
Rating 6 - Okay. 47 out of 328 reviews" "
Rating 4 - Poor. 18 out of 328 reviews" "
Rating 2 - Terrible. 7 out of 328 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

lawrence

Liked: Staff & service, amenities, property conditions & facilities
Price was excellent for a very decent room that was clean and well maintained. Very good location within walking distance of all the centro attractions
Stayed 9 nights in Jan 2023

8/10 Good

José Pablo Bolaños

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
LO POSITIVO La habitación contiene lo básico que uno necesita: cama enorme y cómoda, espacio para guardar cosas incluyendo una caja fuerte programable, escritorio, TV con algo de programación local y escritorio. El baño tiene agua bastante caliente, jabón, champú y acondicionador (no hay secadora de cabello). La ubicación es bastante conveniente, nos permitió desplazarnos a pie a bastantes lugares de interés. Los encargados de la Recepción son extremadamente amables y serviciales. Es mucho más lo bueno que lo demás. LO REGULAR El hotel tiene un pequeño gimnasio con lo básico que uno necesita para mantenerse activo durante su visita, si es adicto al condicionamiento físico. Me hubiera gustado saberlo antes. LO NO TAN BUENO A diferencia de otros hoteles cercanos, no hay calefacción o aire acondicionado. Nosotros fuimos a CDMX en uno de los inviernos más crudos de los últimos años y, si hubiera sabido cómo estaría el clima, creo que hubiera estado dispuesto a pagar un poco más por una habitación con calefacción. Luego, todo se escucha. Si una pareja está discutiendo o reconciliándose en las habitaciones vecinas, uno se entera de todo y puede hacer los comentarios editoriales del caso... pero, de esa misma manera, ellos también lo pueden escuchar a uno.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar comoda
un poco ruidoso por la mañana porque puedo escuchar a toda la gente caminando, cerrando puertas y hablando, pero la habitación era excelente, limpia y cómoda.
Stayed 1 night in Dec 2022
Response from luis s.p. on Dec 20, 2022
Hola Paul, gracias por tus comentarios y una diculpa por el inconveniente que sucedio esperamos tenerte de vuelta pronto

10/10 Excellent

David

Stayed 1 night in Oct 2022
Response from Luis sp on Dec 15, 2022
Hola David, muchas gracias por tus comentarios te esperamos muy pronto

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service
The hotel has a unique vibe... the old meets new, and very wonky floors! The beds were rock hard, but linens were pristine white.
Stayed 4 nights in Jul 2022

10/10 Excellent

lincoln

Stayed 3 nights in May 2022

4/10 Poor

Maciej, Roselle

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nothing special
Stayed 6 nights in Apr 2022

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is a decent, well located budget hotel in the Centro Historico area of Mexico City. The elevator is tiny, but functional. The room was very clean and quite comfortable. As can happen, people were yelling and knocking on doors at all hours, but this is not the hotel's fault. They have charged my credit card for an additional night, so I hope they will respond to my email and correct this.
Stayed 2 nights in Nov 2021
Response from Gerente on Jan 13, 2022
We really appreciate very much all your comments, the charge that you mentioned was made by Expedia? did you request them the reason why they made this charge?

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No record of reservation
The hotel did not have a record of my reservation when I arrived, despite providing them the confirmation code.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Clean
Clean, but lobby smells of cigarette smoke. Friendly staff.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Over all it was very good night we had. Only very minor things that, one the window lock did not work. It was second floor and right above covered parking lot so did not thing easy to climb but still feel a little unsafe. Second, there is some sort of safety light function that when people go to the wash room one light automatically turn up, but there is wiring is wrong and another light the other side of the room turn up as well. if you are staying one would OK but if you stay with other little annoyed. Third, the wash room's flush nob is a little tight, so some time after your flush, the nob stack and water kept going. Other than that, the staff was friendly room is clean.
Stayed 6 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Average
If you are a fussy person, don't stay here!
Stayed 1 night in Jun 2019

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Fine
I arrived late and left early, so I'm not sure about the location. The room had a funny smell. People were friendly and helpful, although when I arrived at the airport the taxi driver insisted I pay him even though when I booked the room it said there was an airport shuttle.
Stayed 1 night in Jan 2019

10/10 Excellent

cui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Juan Jose Harrison on Sep 27, 2018
Gracias... Hotel san Diego.. en Ciudad de Mexico siempre sera su casa y gracias por sus comentarios..

8/10 Good

Carlos, El Paso, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel a few blocks from Bellas Artes.
Nine blocks from Bellas Artes and a few blocks from Chinatown. There are several cafes and places to eat. Clean rooms and a very quiet neighborhood during the night. Walking distance to the Ciudadela Market and Ciudadela Park. In this park locals, mostly older couples, gather to dance danzon.
Stayed 3 nights in Feb 2018

4/10 Poor

Alex

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Pick a better hotel
Room facing the street. Couldn't sleep because of the compressor noise. Also no AC.

10/10 Excellent

John, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Parque Alameda and Bellas Artes
Great location. Staff very helpful. The value for the money is excellent. Will definitely stay here again and will recommend.
Stayed 1 night in Dec 2017
Response from Juan Jose Harrison on Jan 2, 2018
Thank your very much for your comments..I hope to receive in the future..

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The Good Spotless everywhere. Great secure parking and entry to hotel from garage. Quiet The Bad No internet and little indication that they cared or try to resolve. No heat or air conditioning in room. On check in it is like they never heard of Expedia and did not honour the rate given by Expedia. Had city and other hotels had availability we would have changed. Hotels all filled with NFL and last national long weekend before Christmas and this weekend like Black Friday. City was a mess.
Stayed 1 night in Nov 2017
Response from Juan Jose Harrison on Jan 2, 2018
Thank you very much..I hope to receive again in the future...

8/10 Good

excellent atent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.,they provided all you ask for....restaurant is small but w good food

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is descent for the price, Management was present and very helpful

4/10 Poor

Lena C

Liked: Cleanliness
Disliked: Staff & service, room comfort
Clean hotel but lacks amenities like extra towels and hair dryer. More importantly, beds and pillows were uncomfortable, especially after being out site seeing all day and looking to sleep well.

10/10 Excellent

rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for people on a budget
A good hotel for people on a budget. Room was clean and not too cramped. Bathroom okay and shower works for hot water. Good location as not far from park and downtown area but not so crowded. Staff helpful. Restaurant in hotel was good. Not a lot of variety of food but still good value. The only negative is that you might need some basic Spanish. However this hotel overall is good value. Less expensive than others in the area.

8/10 Good

Paul, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms
My stay was average. scores highly for rooms and space. Couldn't get wifi in my room though. Had to go to the hotel lobby.

8/10 Good

Jerome, Houston, United States of America

Liked: Cleanliness, property conditions & facilities, room comfort
Strong option for Mexico coty
Very clean room. Hotel close to Alameda park and Bellas Artes. With good parking space.will stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
3 nights stay
Nice clean room. Great location. Uncomfortable pillows. Good stay for the money paid. Would recommend.

10/10 Excellent

Joy, San Francisco

Liked: Staff & service
Very helpful staff
My trip background: two recent graduate girls went to Mexico City for a six-day five-nights trip. Stayed in the hotel of San Diego for five nights. Shout out to the hotel manager, Kuan(not sure about his name's spelling) My friend had a fever and stomached, I told Kuan about it. Kuan immediately called and asked for doctor visit price(700 pesos just for consultation). He also suggested if it is too pricy for us, we can wait until the doctor's office open and go to see the doctors together. So I went back to the room and discussed with my friend. Meanwhile, Kuan knocked at our room door and delivered us asprins for free of charge. My friend took some asprins, and felt much better. Kuan has been very helpful in the emergency. We both feel very grateful about it. (Later, my friend and I went to a local clinics and my friend got some medication from the clinic doctor, she recovered pretty well after the prescriptions.) Breakdown of my rating to the hotel experience: 1. Safety- excellent. My friend and I both left valuables in the hotel (including a few hundred us dollars of cash, macbook, chargers), none was missing or removed from original places. 2. Noise - good. Be sure to close the windows then you should be fine. We could still hear some business yelling on streets with speakers sometimes after 10 pm. We were not sensitive to noise cuz we both had experience living in San Francisco downtown. Just in case,bring your ear plugs.

4/10 Poor

Amadeus, El Paso, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh
The hotel is cheap, but not worth the low price. The staff is very passive aggressive. The wifi did not work at all during the time we were there, so if you're planning on staying here, don't count on the wifi.

8/10 Good

Verified traveller

Liked: Cleanliness
Clean and convenient
The hotel was close to Bellas Artes and it was fine to sleep in.

2/10 Terrible

retiree, san diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Previous ratinga are misleading
Website unavailable for hotel should have been our first warning. We came in late in the evening and thw receptionist was rude. He insisted on our reservation number when we told him it was a package deal purchased online. Mind you we are fluent in Spanish. The room had no heat or air. Normally we don't care but the nights were freezing. This was made worse by the plastic covered mattress and tiles in the bathroom. There were no recommendations for eating, touring, transportation or dining. We had to book a tour with the hotel across the street. The staff across the street also recommended where to go eat, what to do and how to get around. We literally did nothing at hotel but sleep and shower. We are pretty well traveled and this was our worse stay.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel San Diego, Mexico City
We have stayed at the Hotel San Diego numerous times and have always found it a reasonably priced, very comfortable hotel near the center of Mexico City. The rooms are clean and comfortable and the staff very friendly. It is very close to the Artisans' Market and within walking distance of the Alameda and Cathedral. It is our hotel of choice when we visit Mexico City.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel
Great Hotel for the money. We had a great time staying there. I really enjoyed the 24hr concierge even though they did not speak any english. Just a heads up the Wifi tends to be super spotty, but I would definitely stay there again.

10/10 Excellent

Mario, kingsville tx.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to historical down town
Staff very nice and helpful. Hotel very nice will highly recommend friends to go there. Very close to down town.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Good location for tourists. Good price, and close to cool stuff.

8/10 Good

Amanda, Canada

Liked: Cleanliness
adequate
Consider how much you're paying...maybe 40cad a night? That's like a solo room in a hostel rate. So in that case, the hotel was fine. Sure the rooms could use renos, but it's not the hilton, so you live with it. Wifi was great the whole time. Close to convience stores for water, the metro, and the historic districts.

10/10 Excellent

Don, Seattle, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here often in the past 5 years, and have never been disappointed. Not only is the location great, but also a very favorable, and affordable low rate.

6/10 Okay

ALBERTO, Ensenada

Liked: Cleanliness
Good price
Nice hotel close to important places in mexico city, old town, close (walk) to metro sation, the restaurant recomended for morming, free parking.

8/10 Good

Roxana Dol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alan, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Comfortable, clean, well located, and helpful

8/10 Good

Jose, CR

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
It's a nice hotel but with some problems. The internet doesn't work at all and the restaurant is super slow and the food it's just good. The staff is great and the neighborhood it's fine as well.

8/10 Good

Adam, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay.
To start off, I reserved using hotels.com when I got to the hotel of course they didn't have my reservation. So I had to wait and I was accommodated in a different room then what I had booked. Good part was.. It was clean. Next night I was switched to the correct room. It was clean as well. It is within a couple of blocks of everything, we walked almost everywhere and felt reasonably safe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great Value and location
Friendly staff..but they only speak Spanish so you need a little spanish....

6/10 Okay

Roki, Miami

Liked: Cleanliness, staff & service
Fairly good
All that you expect for the price. The zone it´s not the best.

6/10 Okay

sach, nz

Liked: Cleanliness, staff & service
Friendly staff. Great location.
We arrived after an overnight flight and booked in with no problems and even checked in at 10am. One staff spoke English very well which made things easier. The first room we went to had a bed halfway as hard as concrete! We asked if there was another room and they obliged. This bed is still hard but a lot softer than the last. The room is comfortable enough, the things that let it down for us was no tv remote, no plugs close to the bed head, and average wifi connection. Pillows are lumpy. The location is excellent, close to an awesome food market and metro balderas, which we used a lot.

10/10 Excellent

Alma, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to main street, easy to get there
The 2 nights I stayed at this hotel were very pleasant, the hotel is clean, good customer service, restaurant downstairs with good food and drinks. The hotel staff was very helpful. The only thing I didn't like was the mattress, it was too hard.

8/10 Good

Karen, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel San Diego is not elegant, but it is comfortable, clean, friendly and very convenient to the Zocalo and other sites in the historic center of Mexico City. It offers parking, a pleasant restaurant and very reasonable prices. We stay there whenever we are in the DF.

6/10 Okay

Hernan, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel at 2 milies from Socalo
Alot of noise outside the hotel, difficult to sleep. They were helpful, it is near the metro and 2 milies from Socalo. it is okay,

10/10 Excellent

alpha, Alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Every One is very helpful. Love the place, very safe, and close to everything.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

thushan

Liked: Staff & service
Solid, no frills hotel
We spent two nights here around Christmas time. We found the place clean and the staff friendly. The location was great though the actual quality of the facilities were wanting.