2 bars/lounges, poolside bar
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Reviews of Hotel Royal Reforma

4 out of 5
Hotel Royal Reforma
Amberes No 78, Mexico City, CDMX

Reviews

7.6

Good

Rating 10 - Excellent. 320 out of 1004 reviews" "
Rating 8 - Good. 339 out of 1004 reviews" "
Rating 6 - Okay. 175 out of 1004 reviews" "
Rating 4 - Poor. 89 out of 1004 reviews" "
Rating 2 - Terrible. 81 out of 1004 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities were a little dated. The gym equipment was not completely functional. The pool was closed. That was very dissappointing.
Stayed 7 nights in Apr 2024

4/10 Poor

Vince

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Great location and helpful staff. Pool was closed for renovation is only negative.
Stayed 2 nights in Apr 2024
Response from E-commerce on Apr 20, 2024
Good day.Thank you very much for your review, we are glad that you enjoyed our facilities. We do our best to offer the best experience to our guests. We continue at your command.

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything it was good just the ac it’s not working well
Stayed 3 nights in Apr 2024
Response from E-commerce on Apr 20, 2024
Good day.First of all, we want to thank you for your preference, we are very sorry about the air conditioning situation, rest assured that we are constantly changing and working to improve our facilities and services, at this time we are changing the air system, to provide you with a better service in the short term future.We appreciate your time to leave us your comments, we continue to serve you.We wish you a great day

4/10 Poor

Mark

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is certainly not a four star or "upscale" hotel. The air conditioning did not work, apparently throughout the hotel. We checked six rooms and none had working A/C. Generally the staff and manager were very friendly but accomplished very little, as in this case. There were multiple cases of this behaviour. We were left sitting in the lobby for hours because they had no provision to securely store our luggage, and they didn't tell us when our room was ready although they promised to do so.. The elevators are wholly inadequate for a a building of its size. There are only two and their capacity for weight is very low so, even though people could fit, the elevator would announce that someone would have to get off; it took more than half an hour just to go from the ninth floor to the lobby. One of the elevators was broken for the better part of the day. There were homeless people sleeping on the street a few minutes' walk from the hotel. It is in the Zona Rosa area, which is well-described in Wikipedia : "...men's clubs, gay bars, and massage parlors, which has made Zona Rosa more “red” than “pink”. As the area was promoted for tourism, fast-food places, nightclubs, and bars sprung up, ... problems with underage drinking and prostitution." The housekeeping staff did a fantastic job, and the Primavera restaurant had fantastic food and great service. The rooms were clean except for stained carpet. There were multiple small maintenance issues.
Response from E-commerce on Apr 24, 2024
Good day.First we want to thank you for your preference, we are very sorry about the air conditioning situation, rest assured that we are constantly changing and working to improve our facilities and services, at this time we are changing the entire air conditioning system, to provide you with a better service in a short-term future.We are very sorry about the incident regarding your luggage, I will notify the areas involved for their knowledge and to improve guest service, we hope that you will give us the opportunity to stay with us again in a

4/10 Poor

SANTA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
AC not working, dirty, elevator dropped when I was in it, hot water valve would not shut off. Would never stay there again. Food at restaurant was just okay
Stayed 4 nights in Apr 2024
Response from E-commerce on Apr 11, 2024
Good day.Thank you very much for his words, we are glad that you enjoyed our facilities and the service. We do our best to offer the best experience to our guests. Your compliments mean a lot to us, we apologize for any incidents during your stay, rest assured that we are constantly changing and working to improve our facilities and services.We appreciate your understandingGreetings.

8/10 Good

Aurelio

Travelled with group
Liked: Staff & service
All good, just the place is outdated.
Stayed 2 nights in Feb 2024
Response from E-commerce on Apr 11, 2024
Good day.Thank you very much for his words, we are glad that you enjoyed our facilities and the service. We do our best to offer the best experience to our guests. Your compliments mean a lot to us, we apologize for any incidents during your stay, rest assured that we are constantly changing and working to improve our facilities and services.We appreciate your understandingGreetings.

10/10 Excellent

Brent

Stayed 1 night in Apr 2024
Response from E-commerce on Apr 24, 2024
Buen día. Muchas gracias por su valoración nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes. Seguimos a sus órdenes.

4/10 Poor

karem

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
La hubicacion de la propiedad esta centrica, restaurantes a menos de una cuadra, bares, etc. Este hotel no cuenta con aire acondicionado en el cuarto y dependiendo de cuando te hospedes esta muy caliente el cuarto incluso el elevador y pasillo. Pedi un ventilador a la recepcionista y nunca lo envio, es un hotel viejo y le urge una actualización pero ya! Las televisiones ni siquiera son smart tvs, no cuentan con netflix, hulu etc. solo programación abierta. Los baños son viejos y derrepente huele. La verdad no me volveria a hospedar aqui, busquen alrededor ay mejores opciones, los botones fueron super atentos eso si, y la persona que limpia habitaciones muy amable tambien. Inviertan su dinero en otro lado!
Stayed 4 nights in Mar 2024
Response from E-commerce on Mar 26, 2024
Buen día. Antes que nada, queremos agradecer su preferencia, sentimos mucho el que no hayamos cumplido con sus expectativas en esta ocasión, lamentamos estos incidentes, tenga por seguro que estamos en constantes cambios y trabajando para mejorar en nuestras instalaciones y servicios, estoy canalizando sus observaciones a las áreas involucradas para buscar soluciones a estas situaciones.Le pido que acepte nuestras más sinceras disculpas por estos inconvenientesAgradecemos su tiempo a para dejarnos sus comentarios, continuamos a sus órdenes. Le deseamos un excelente día

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, quiet area and room, Friendly staff, air con not great because it's out dated, swimming pool very small
Stayed 4 nights in Feb 2024
Response from e-commerce on Mar 2, 2024
Good day.First of all, we want to thank you for your preference, we are very sorry about the air conditioning situation, rest assured that we are constantly changing and working to improve our facilities and services, at this time we have a failure with the air that is already being tried to sort out.We appreciate your time to leave us your comments, we continue to serve you.We wish you a great day

2/10 Terrible

catherine

Stayed 2 nights in Feb 2024
Response from e-commerce on Mar 20, 2024
Buen día. Antes que nada, queremos agradecer su preferencia, sentimos mucho el que no hayamos cumplido con sus expectativas en esta ocasión, lamentamos estos incidentes, tenga por seguro que estamos en constantes cambios y trabajando para mejorar en nuestras instalaciones y servicios, estoy canalizando sus observaciones a las áreas involucradas para buscar soluciones a estas situaciones.Le pido que acepte nuestras más sinceras disculpas por estos inconvenientes

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is perfect. Second time staying here. Enjoyed every minute.
Response from e-commerce on Feb 23, 2024
Good day.Thank you very much for your evaluation, we are glad that you enjoyed our facilities and the service. We do our best to offer the best experience to our guests.We're at your service

2/10 Terrible

Omar

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Excelente ubicación, pero al hotel le falta mejorar sus habitaciones ya que se encuentran muy antiguas, la alfombra esta demasiado vieja y sucia, el baño el día que llegamos estaba sucio
Stayed 2 nights in Jan 2024
Response from e-commerce on Feb 23, 2024
Good day.Thank you very much for your evaluation and for your preference. We do our best to offer the best experience to our guests, we apologize for the carpet incidents, rest assured that we are constantly changing and working to improve our facilities and services.We appreciate your understandingGreetings.

4/10 Poor

Marnie

Stayed 1 night in Jan 2024
Response from e-commerce on Feb 23, 2024
Good day.Thank you very much for your review, we do our best to offer the best experience to our guests, on this occasion we are very sorry that this was not the case.We apologize for this.Greetings.

2/10 Terrible

Yair Adrián

Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo lugar, el trato puede ser mejor y la comida deja mucho que desear. Lo único bueno es la vista y la ubicación.
Response from e-commerce on Jan 15, 2024
Buen día. Antes que nada, queremos agradecer su preferencia, sentimos mucho el que no hayamos cumplido con sus expectativas en esta ocasión, lamentamos estos incidentes, tenga por seguro que estamos en constantes cambios y trabajando para mejorar en nuestras instalaciones y servicios, estoy canalizando sus observaciones a las áreas involucradas para buscar soluciones a estas situaciones.Le pido que acepte nuestras más sinceras disculpas por estos inconvenientesAgradecemos su tiempo a para dejarnos sus comentarios, continuamos a sus órdenes. Le deseamos un excelente día

10/10 Excellent

jose diego

Stayed 1 night in Dec 2023
Response from e-commerce on Jan 15, 2024
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walkable neighborhoods
The area around the hotel is walkable day and night. Close to zona rosa bars and nightclubs. Hotel is in good condition. Carpets might need cleaning or to be replaced. Other than that all was good.
Stayed 4 nights in Dec 2023
Response from e-commerce on Jan 15, 2024
Good day.Thank you very much for your evaluation and for your preference. We do our best to offer the best experience to our guests, we apologize for the carpet incidents, rest assured that we are constantly changing and working to improve our facilities and services.We appreciate your understandingGreetings.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Nov 2023
Response from e-commerce on Nov 7, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

10/10 Excellent

Genaro Enrique

Stayed 3 nights in Oct 2023
Response from e-commerce on Oct 25, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar increíble son muy amables y atentos. Pura Vida
Response from e-commerce on Oct 10, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

10/10 Excellent

Leona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel to stay. Very convenient. A little noisy, but I think this could be a problem for most of the Mexican hotels. The overall experience is good.
Stayed 2 nights in Oct 2023
Response from e-commerce on Oct 10, 2023
Good day.Thank you very much for your evaluation, we are glad that you enjoyed our facilities and the service. We do our best to offer the best experience to our guests.We're at your service

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from e-commerce on Sep 20, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is next to a Police Station, which make it pretty safe, also a few blocks away from Zona Rosa, as expected kinda noisy in the weekends
Stayed 5 nights in Sep 2023
Response from e-commerce on Sep 11, 2023
Good morning.Thank you very much for your value, we are happy that you have enjoyed our installations and services. We do our best to offer the best experience to our guests.We are to serve you.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and safe. Clean premises and helpful staff.
Stayed 2 nights in Sep 2023
Response from e-commerce on Sep 8, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

10/10 Excellent

Adriana

Response from e-commerce on Sep 23, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 5 nights in Aug 2023
Response from e-commerce on Aug 28, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location
Stayed 2 nights in Aug 2023
Response from e-commerce on Aug 15, 2023
Good day.Thank you very much for your evaluation, we are glad that you enjoyed our facilities and the service. We do our best to offer the best experience to our guests.We're at your service

10/10 Excellent

Julie

Stayed 1 night in Aug 2023
Response from ecommerce on Aug 7, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

8/10 Good

jill

Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023
Response from e-commerce on Aug 1, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

2/10 Terrible

Manuel

Stayed 4 nights in Jul 2023
Response from e-commerce on Jul 25, 2023
Buen día. Muchas gracias por su valoración, nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes, en esta ocasión sentimos mucho que no haya sido así.Le pedimos una disculpa por esto. Saludos.

10/10 Excellent

Julio Cesar

Stayed 1 night in Jul 2023
Response from e-commerce on Jul 19, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

2/10 Terrible

Eric

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff, especially at reception was not welcoming and very rude building needs to be updated. Location is prime but overall the rooms are small and the building is outdated.
Stayed 2 nights in Jul 2023
Response from e-commerce on Jul 14, 2023
Buen día. Antes que nada, queremos agradecer su preferencia, sentimos mucho el que no hayamos cumplido con sus expectativas en esta ocasión, lamentamos estos incidentes, tenga por seguro que estamos en constantes cambios y trabajando para mejorar en nuestras instalaciones y servicios, estoy canalizando sus observaciones a las áreas involucradas para buscar soluciones a estas situaciones.Le pido que acepte nuestras más sinceras disculpas por estos inconvenientesAgradecemos su tiempo a para dejarnos sus comentarios, continuamos a sus órdenes. Le deseamos un excelente día

4/10 Poor

Sonia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I burned my back twice while showering the water changes temperature both days, the carpet very dirty, did not walk bare feet because of that. Coffee weak with no cream and no sugar when asked when ordered room service.
Stayed 2 nights in Jul 2023
Response from e-commerce on Jul 12, 2023
Good day.Thank you for informing us about these details, I ask you to accept our most sincere apologies for these situations. I understand your frustration. We pride ourselves on offering the best possible experience to our guests and we regret that this time we have not succeeded. We are under your command.

10/10 Excellent

Gonzalo, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from e-commerce on Jul 5, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

6/10 Okay

Ruben Colon

Disliked: Property conditions & facilities
Las alfombras de la habitación están en muy malas condiciones. Necesita renovación todo el baño.
Stayed 7 nights in Jun 2023
Response from e-commerce on Jun 29, 2023
Buen día. Gracias por informarnos sobre estos detalles, le pido que acepte nuestras más sinceras disculpas por estas situaciones. Comprendo su frustración. Nos sentimos orgullosos de ofrecer la mejor experiencia posible a nuestros huéspedes y lamentamos que en esta ocasión no lo hayamos conseguido. Estamos a sus órdenes.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from e-commerce on Jun 28, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

10/10 Excellent

Ricardo

Stayed 6 nights in Jun 2023
Response from e-commerce on Jun 27, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

4/10 Poor

Luis

Stayed 5 nights in Jun 2023
Response from ecommerce on Jun 26, 2023
Buen día. Muchas gracias por su valoración, nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes, en esta ocasión sentimos mucho que no haya sido así.Le pedimos una disculpa por esto. Saludos.

4/10 Poor

Stephanie

Stayed 2 nights in Jun 2023
Response from ecommerce on Jun 23, 2023
Buen día. Muchas gracias por su valoración, nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes, en esta ocasión sentimos mucho que no haya sido así.Le pedimos una disculpa por esto. Saludos.

6/10 Okay

AURORA

Stayed 1 night in Jun 2023
Response from ecommerce on Jun 22, 2023
Buen día. Muchas gracias por su valoración, nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes, en esta ocasión sentimos mucho que no haya sido así.Le pedimos una disculpa por esto. Saludos.

2/10 Terrible

Perla

Stayed 3 nights in Jun 2023
Response from ecommerce on Jun 19, 2023
Buen día. Muchas gracias por su valoración, nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes, en esta ocasión sentimos mucho que no haya sido así.Le pedimos una disculpa por esto. Saludos.

10/10 Excellent

Juan jose

Stayed 1 night in Jun 2023
Response from ecommerce on Jun 19, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

10/10 Excellent

Manuel Alejandro

Liked: Cleanliness, staff & service
Great location, safe but outdated rooms.
Pretty safe, lots of police 24x 7 around. Affordable, the rooms need to be renovated. No fridge or iron. Decent gym facility, the pool is too close to the bar.
Stayed 3 nights in Jun 2023
Response from ecommerce on Jun 12, 2023
Thank you for taking the time to leave us this comment, for us the opinion of our clients is very important, we have taken note of your observations and we will work on it to offer greater comfort to our guests. We hope to see you soon, always with the pleasure of serving you. Greetings.

10/10 Excellent

Guillermo

Stayed 4 nights in Jun 2023
Response from ecommerce on Jun 12, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

6/10 Okay

Carlos

Liked: Staff & service
Response from ecommerce on Jun 7, 2023
Buen día. Muchas gracias por su valoración,. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes. Seguimos a sus órdenes.

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
!!!????
Stayed 5 nights in May 2023
Response from e-commerce on Jun 6, 2023
Buen día. Muchas gracias por su valoración, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.

10/10 Excellent

Nayeth, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from E-commerce on May 24, 2023
Buen día. Muchas gracias por su valoración,. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes. Seguimos a sus órdenes.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Response from E-commerce on May 24, 2023
Buen día. Muchas gracias por su valoración,. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes. Seguimos a sus órdenes.

2/10 Terrible

Alejandro

Disliked: Cleanliness, property conditions & facilities, room comfort
I do not recommend this hotel
We arrived early and asked if we could check in early. The clerk said that they had a room ready but I would have to pay a fee. The fee was the equivalent of day. We decided not to check-in early and just checked the bag. We came back around 2:15 pm and a lot of people were waiting to check in at 3 pm. They were very strict and waited until exactly 3 pm to give guests the keys to the rooms. Most hotels are flexible when it comes to early check in if there is availability but whatever. The room was not very clean and the carpet was all stained. I don't know why have carpets when you know people are going to spill stuff and make it stink. The bathroom was not very clean either. The door handle kept getting stuck when we try to enter the room. The next day it stopped working and we could not enter the room. I went to the front desk and notified them. They sent a handyman and he had to cut some of the door frame to open our room. We had to transfer to a new room because the door was not able to lock anymore. The room was 509. We transferred to 707 which was in way better condition. It was cleaner and everything looked newer. After seeing the room I felt like they initially gave us the worst room they had. In the mornings you could hear the vacuum cleaner on the top floor and the neighboring rooms. It was very noisy and it kept waking us up. On our last day around 8:30 am we had the room cleaning man open the door even though we had the do not disturb sign on the door.
Stayed 2 nights in May 2023
Response from E-commerce on May 15, 2023
Good day.First of all, we want to thank you for your preference, we are very sorry that we have not met your expectations on this occasion, we regret this situation, rest assured that we are constantly changing and working to improve our facilities and services, I am channeling your comments to the areas involved to find solutions to these situations.We appreciate your time to leave us your comments, we continue at your service.We wish you an excellent day

10/10 Excellent

eloy

Stayed 2 nights in May 2023
Response from E-commerce on May 8, 2023
Buen día. Muchas gracias por sus palabras, nos alegra que haya disfrutado de nuestras instalaciones y del servicio. Nos esforzamos al máximo por ofrecer la mejor experiencia a nuestros huéspedes.Estamos para servirle.