Lobby sitting area

Reviews of Mandarin Carton

3.5 out of 5
Mandarin Carton
Gustavo Baz Number 12, Colonia Xocoyahualco, Tlalnepantla de Baz, MEX

Reviews

8.4

Very good

Rating 10 - Excellent. 179 out of 397 reviews" "
Rating 8 - Good. 139 out of 397 reviews" "
Rating 6 - Okay. 43 out of 397 reviews" "
Rating 4 - Poor. 19 out of 397 reviews" "
Rating 2 - Terrible. 17 out of 397 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Victor

Liked: Cleanliness
Stayed 2 nights in Jan 2024

8/10 Good

Massiel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and good price. Very good option for long or short stays
Stayed 7 nights in Oct 2023

8/10 Good

Natanael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Everything was great
Stayed 2 nights in Aug 2023

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El personal amable el lugar limpio el servicio del cuarto me gusto mucho pues te brindan cepillos de dientes pasta crema gorra para cubrir el pelo.
Stayed 1 night in Jul 2023

6/10 Okay

Natanael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Toilet didn't flush properly, they never got the safe opened, but it's fine for a comfortable night's sleep
Stayed 12 nights in Jun 2023

6/10 Okay

Carlos, SAN ANTONIO

Travelled with partner
Disliked: Amenities, property conditions & facilities
Clean hotel overall. Poor restaurant service, inconvenient bathroom set up, good laundry & front desk service
Stayed 3 nights in May 2023

8/10 Good

Jocelyn Hinojosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall hotel is very pleasant. Need to pay more attention to facilites, ex. Faucet handle fell off. Only one person attending chkin and phone
Stayed 1 night in Feb 2023

10/10 Excellent

Aurelio

Stayed 1 night in Dec 2022

10/10 Excellent

Natanael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues means perfect. Keep up the good work
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una buena alternativa en dicha área
Stayed 1 night in Jan 2022

6/10 Okay

ANTONIO

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very friendly
Stayed 1 night in Oct 2021

4/10 Poor

Pablo, Aguascalientes, Mexico

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
El restaurant es muy caro y tiene poca variedad comparados con otros de la zona, a parte de que el domingo no abre. La habitación es agradable pero el servicio deja mucho que desear. Falla constantemente la electricidad del hotel. Muy sucio y muy caro para lo que ofrece. Encontré una pantaleta debajo de mi cama al llegar a la habitación.
Stayed 1 night in Jun 2020

8/10 Good

Rachel, Pomona ca

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Me and my husband enjoyed property staff was curteous and fast.
Stayed 3 nights in Mar 2020
Response from Capital O Mandarin Carton on Apr 7, 2020
We appreciate your visit and that you took the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope you visit us again soon. Itzel A.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Mal servicio a cuarto.
Instalaciones y habitaciones están OK. El servicio de recepción es muy amable, pero el servicio de alimentos a cuartos es PÉSIMO ase tardaron más de una hora para un plato de frutas y un sándwich. Y para finalizar el mesero (David) se porto muy grosero y de mala actitud. Dudaría en volver a hospedarme ahí con ese tilo de personas.
Stayed 1 night in Nov 2019
Response from Capital O Mandarin Carton on Dec 5, 2019
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Esperamos que nos puedas visitar nuevamente. ¡Saludos!

8/10 Good

Oliviavelez, New york

Liked: Cleanliness, staff & service
The hotel was clean, the breakfast buffet was economical and tasted excellent. The room was cleaned daily, staff was friendly and helpful. I loved the hotel and would definitely stay again.
Stayed 7 nights in Sep 2019
Response from Oliviavelez on Oct 1, 2019
Thank you for your comment and for choosing our hotel. We are very happy to know that you enjoyed your stay with us. We hope your next visit will be very soon!

6/10 Okay

Pedro Joaquin

Disliked: Staff & service
Stayed 1 night in Sep 2019
Response from Pedro on Oct 3, 2019
Gracias por visitarnos y tomarte el tiempo de evaluarnos. Nos gustaría saber más detalles sobre tu estancia con nosotros para poderte ofrecer un mejor servicio. Esperamos que nos puedas visitar nuevamente. ¡Saludos!

8/10 Good

Sambhu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awesome and staff was really friendly. Only suggestion is to have someone who can converse in English
Stayed 2 nights in Sep 2019
Response from Sambhu on Oct 2, 2019
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros, esperamos que pronto nos visites nuevamente.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice and staff were professional and helpful.
Stayed 4 nights in Jul 2019
Response from Capital O Mandarin Carton on Aug 13, 2019
Thanks for your comments . We're glad to hear you had a great stay with us. Hope to see you soon!

6/10 Okay

Verified traveller

Stayed 4 nights in Jul 2019
Response from Capital O Mandarin Carton on Aug 15, 2019
Gracias por visitarnos y tomarte el tiempo de evaluarnos. Nos gustaría saber más detalles sobre tu estancia con nosotros para poderte ofrecer un mejor servicio. Esperamos que nos puedas visitar nuevamente. ¡Saludos!

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed there because I went to a concert at the Arena and it was close by.
Stayed 1 night in Jun 2019
Response from Capital O Mandarin Carton on Jul 16, 2019
Thank you for having chosen us. We look forward to having you with us again. We appreciate your time and support. Sincerely

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine. The only thing is that the room I got had a window with a wall instead a view but I asked to change the room and they gave me another one at that moment.
Stayed 3 nights in Jun 2019
Response from Capital O Mandarin Carton on Jun 20, 2019
Thanks for sharing your experience with us. We're pleased to know you had a great experience staying with us. Hope to see you soon! Best.

8/10 Good

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are pleasing would probably stay again on fast trip...
Stayed 4 nights in Jun 2019
Response from Capital O Mandarin Carton on Jun 13, 2019
Hi David, thanks for sharing your experience. We're pleased to know you had a great stay, hopefully you'll come back. Best!

10/10 Excellent

Verified traveller

Stayed 18 nights in May 2019
Response from Capital O Mandarin Carton on Jun 5, 2019
Gracias por tu preferencia, esperamos tenerte de vuelta muy pronto. Saludos.

10/10 Excellent

Luis Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, don´t check-in early
The staff was very friendly. Was not advised of being charged half a day rate for early check-in. Our flight arrived at 9am and we were charged for checking in before 3pm.
Stayed 2 nights in Mar 2019

8/10 Good

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
neat
unexpected surprise, the room had a jet stream tub.
Stayed 2 nights in Sep 2018

6/10 Okay

Jack

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel building is quite old. You can listen to your neighbors' flushing toilets. On the other hand, staff is quite remarkable by being very kind and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ricardo on Jul 26, 2016
Gracias por elegirnos como su opción, su calificación es importante para nosotros y día a día mejoraremos el servicio

8/10 Good

MARTIN, TUSTIN CA

Liked: Cleanliness, staff & service, room comfort
NICE RELAXING PLACE
VERY CONVENIENT FOR MY NEEDS MY COSTUMERS ARE 10 MINUTES AWAY FROM THAT PLACE

10/10 Excellent

francisco javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy limpio y con mucha privacidad, lo volvería a utilizar más adelante
Stayed 1 night in Jan 2024

6/10 Okay

Claudia

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Daniel

Hay algunos empleados venezolanos y cubanos que se muestran arrogantes e incompetentes. A ver si los capacitan porque se nota que en sus países de origen no existe el concepto de servicio al cliente.
Stayed 1 night in Dec 2023

4/10 Poor

Jose Armando

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
El clima de la habitacion no funciona, se reporto a la administracion pero no fuero a checar, fue el Lunes 27 por la noche. El drenaje de la rfegadera esta tapado.
Stayed 2 nights in Nov 2023

10/10 Excellent

Héctor Salvador

Travelled with partner
Liked: Staff & service, property conditions & facilities
Lugar bonito, limpio y cómodo. Personal amable y atento, a excepción del hombre del estacionamiento al medio día. Daba indicaciones de forma un tanto grosera.
Stayed 1 night in Nov 2023

8/10 Good

Mara

Travelled with family
Liked: Cleanliness, staff & service, amenities
El hotel para el precio es bueno….. y buena atención del personal
Stayed 1 night in Oct 2023

8/10 Good

Farid Abdallah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Pepe

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
Me dieron una habitación sucia y ocupada tres semanas después sigo esperando mi factura
Stayed 1 night in Sep 2023

10/10 Excellent

Brenda Yolotzin

Stayed 2 nights in Oct 2023

8/10 Good

Felix Armando

Stayed 1 night in Sep 2023

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Buen precio y estancia
Stayed 2 nights in Aug 2023

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno y conveniente
Stayed 1 night in Sep 2023

10/10 Excellent

MAURICIO

Stayed 1 night in Sep 2023

8/10 Good

ISMAEL

Liked: Staff & service, amenities
Es todo
Stayed 4 nights in Sep 2023

10/10 Excellent

Jose Cristobal, Tlalnepantla

Stayed 11 nights in Aug 2023

10/10 Excellent

DAVID ROBINSON

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio.
Stayed 3 nights in Aug 2023

8/10 Good

Karla

Stayed 1 night in Aug 2023

10/10 Excellent

Yolotzín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente, me encantó
Stayed 2 nights in Aug 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable y cómoda
Stayed 1 night in Aug 2023