Title: Hotel Carlota - Latest Reviews, Deals & Photos 2026 - Expedia.ca

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# Hotel Carlota

Discover your haven near Reforma 222 where you can unwind with shopping or relax by the pool.

## Photo gallery for Hotel Carlota

![Exterior - Hotel Carlota (Mexico City)](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/4aafb8b7.jpg?impolicy=resizecrop&rw=598&ra=fit)

![Breakfast, lunch, dinner served; local cuisine  - Hotel Carlota (Mexico City)](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/887e3241.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Exterior - Hotel Carlota (Mexico City)](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/bc23060b.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Reception - Hotel Carlota (Mexico City)](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/12fefd63.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Premium bedding, in-room safe, desk, laptop workspace - Hotel Carlota (Mexico City)](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/3cb4b5f3.jpg?impolicy=resizecrop&rw=297&ra=fit)

- Overview
- Rooms
- Location
- Policies

Located near Paseo de la Reforma, Hotel Carlota offers a boutique retreat with an outdoor pool and on-site shopping. Enjoy the convenience of free in-room WiFi, dry cleaning/laundry services, a library, and helpful staff highly praised by guests.

## Reviews

8.4

Very good

## Popular amenities

- Pool
- Pet friendly
- Parking included
- Free WiFi
- Restaurant
- Air conditioning

## Room options

### Check availability for these dates

Tonight

[Jan. 20 - Jan. 21](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true&regionId=-1&adults=2)

Tomorrow

[Jan. 21 - Jan. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true&regionId=-1&adults=2)

This weekend

[Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true&regionId=-1&adults=2)

Next weekend

[Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true&regionId=-1&adults=2)

All rooms

1 bed

Showing 4 of 4 rooms

### View all photos for Deluxe Room

![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/efe2b6cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Room

9.0

Wonderful

2 reviews

### Highlights

Yard

Air conditioning

Flat-screen TV

Premium bedding

Separate bedroom

Private bathroom

Free bottled water

Cable channels

- 1 bedroom
- Sleeps 2
- 1 Queen Bed

### View all photos for Premium Room

![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/efe2b6cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Premium Room

### Highlights

Yard

Air conditioning

Flat-screen TV

Premium bedding

Separate bedroom

Private bathroom

Free bottled water

Cable channels

- 1 bedroom
- Sleeps 2
- 1 Queen Bed

### View all photos for Standard Room

![Standard Room](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/bb525aa5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room

8.0

Very good

7 reviews

### Highlights

Yard

Air conditioning

Flat-screen TV

Premium bedding

Separate bedroom

Private bathroom

Free bottled water

Cable channels

- 1 bedroom
- Sleeps 2
- 1 Queen Bed

### View all photos for Standard Room

![Standard Room](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/918a5bd6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room

### Highlights

Yard

Air conditioning

Flat-screen TV

Premium bedding

Private bathroom

Free bottled water

Cable channels

Daily housekeeping

- Sleeps 2
- 1 Double Bed

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## About the area

Located in Reforma, a neighborhood in Mexico City, Hotel Carlota is near a metro station. Paseo de la Reforma and Angel of Independence Monument are notable landmarks, and the area's natural beauty can be seen at Alameda Central and Chapultepec Park. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Mexico City Arena. [Visit our Mexico City travel guide](https://www.expedia.ca/Mexico-City.dx178285)

![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.43063%2C-99.16333&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MgRXfgg_EKFbokQqSru5E3W2N3o=)

Rio Amazonas No. 73, Col. Cuauhtemoc, Mexico City, 06500

### What's nearby

- ![Paseo de La Reforma avenue and Angel of Independence Monument - Mexico City, Mexico](https://images.trvl-media.com/place/179290/3a01d0ca-bd22-4b94-820e-cbeee93de6a1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Paseo de la Reforma  
3 min walk \- 0.3 km
- ![The Angel of Independence in Mexico City](https://images.trvl-media.com/place/501737/473226e5-df19-42e9-b3a2-1cf9606c78d5.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Angel of Independence Monument  
10 min walk \- 0.9 km
- ![Mexico, Mexico City, Monument of Revolution, monumento a la revolucion, drone, dron, ciudad, paisaje, arquitectura](https://images.trvl-media.com/place/6158219/a7044678-58ef-487f-b65b-752fd144682a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Monument to the Revolution  
15 min walk \- 1.3 km
- Reforma 222  
3 min walk \- 0.3 km
- U.S. Embassy  
7 min walk \- 0.6 km

### Getting around

- Mexico City Fortuna Station  
9 min drive
- San Cosme Station  
17 min walk
- Benito Juarez International Airport (MEX)  
27 min drive

### Restaurants

- Tierra Garat  
2 min walk
- Mezzo Mezzo  
3 min walk
- La Provoleta Asador Argentino  
2 min walk
- El Ronquillo  
3 min walk
- Pastelería Alcazar  
2 min walk

## About this property

### Hotel Carlota

Boutique hotel near Paseo de la Reforma

Close to Angel of Independence Monument and Monument to the Revolution, Hotel Carlota provides a poolside bar, shopping on site, and a library. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. 

Other perks include:

- An outdoor pool
- Free self parking
- Bike rentals, a roundtrip airport shuttle (surcharge), and tour/ticket assistance
- Free newspapers, a porter/bellhop, and an elevator
- Guest reviews give top marks for the helpful staff

Room features

All guestrooms at Hotel Carlota boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. 

Extra amenities include: 

- Bathrooms with showers and tubs or showers
- Flat-screen TVs with cable channels
- Private yards, wardrobes/closets, and daily housekeeping

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## Property amenities

### Internet

- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi

### Parking and transportation

- Height restrictions apply for onsite parking
- 24-hour roundtrip airport shuttle on request for a surcharge
- Area shuttle (surcharge)
- Free self parking on site

### Food and drink

- A bar/lounge
- A poolside bar
- A restaurant
- Snack bar/deli

### Things to do

- Bicycle rentals
- Library
- Outdoor pool
- Shopping

### Family friendly

- Laundry facilities
- Outdoor pool
- Snack bar/deli

### Conveniences

- 24-hour front desk
- Free newspapers in lobby
- Laundry facilities
- Luggage storage
- Safe at front desk

### Guest services

- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Porter/bellhop
- Tour and ticket assistance

### Accessibility

- Elevator

### More

- 2 floors
- Designated smoking areas

## Room amenities

### Bedroom

- Premium bedding

### Bathroom

- Bathtub or shower
- Free toiletries
- Private bathroom
- Shower
- Towels provided

### Entertainment

- Flat-screen TV with cable channels

### Food and drink

- Free bottled water
- Limited room service

### More

- Air conditioning
- Desk
- Free daily newspapers
- Laptop workspace
- Laptop-compatible safe

## Policies

### Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18 

### Check-out

Check-out before noon

### Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

### Access methods

Staffed front desk

### Pets

Pets allowed for an extra charge of MXN 500 per pet, per stay, plus a deposit of MXN 1000 per stay

Welcoming dogs only

2 total (up to 29 lbs per pet)

### Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

### Property payment types

## Important information

### Optional extras

- Airport shuttle fee: MXN 1392 per vehicle (roundtrip, maximum occupancy 2)
- Pet deposit: MXN 1000 per stay
- Pet fee: MXN 500 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. 

### You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

### We should mention

Parking height restrictions apply

### Property is also known as

Hotel Carlota Mexico City

Hotel Carlota

Carlota Mexico City

## Frequently asked questions

### Does Hotel Carlota have a pool?

### How much does it cost to stay at Hotel Carlota?

### Is Hotel Carlota pet-friendly?

### How much is parking?

### What time is check-in at Hotel Carlota?

### What time is check-out at Hotel Carlota?

### Does Hotel Carlota provide a shuttle to the airport?

### Where is Hotel Carlota located?

## Have a question?

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## Reviews

## Hotel Carlota Reviews

8.4

### Very good

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines)

### 8.8

Cleanliness

### 8.8

Location

### 8.8

Staff & service

### 8.6

Property conditions & facilities

10 - Excellent

310

8 - Good

142

6 - Okay

73

4 - Poor

32

2 - Terrible

27

## Reviews

### 8/10 Good

#### Aldo Noel

Dec 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Location and proximity to major retailers. Drinks were delicious too!!

##### Aldo Noel

Stayed 2 nights in Dec 2025

### 10/10 Excellent

#### Arturo A

Sep 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very cute property 1/2 block from reforma, very very walkable. The restaurant/bar staff is super nice and friendly (Gabrien and Jazmin in particular) Very clean rooms and areas in general. 

##### Arturo A

Stayed 5 nights in Aug 2025

### 10/10 Excellent

#### Efrain

Jan 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff and great location

##### Efrain

Stayed 4 nights in Sep 2024

### 10/10 Excellent

#### Leonardo

Jul 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall, great stay. Had an issue with my key card and the staff were very helpful in getting the issue fixed for me. Wish the bathroom was a little cleaner but it wasn’t too bad. Area is very walkable with lots of restaurants and convenience stores nearby. Again the staff were so kind and helpful my entire stay. 

##### Leonardo

Stayed 3 nights in Jun 2025

### 8/10 Good

#### Teu

Jul 8, 2025

Liked: Amenities

Disliked: Property conditions & facilities

Nice hotel but every time I stay there’s something wrong with my room, whether the showers broken or this last time our aircon was so loud I could barely sleep! I wasn’t able to turn it off. The pool area is great! 

##### Teu

Stayed 1 night in Apr 2025

### 4/10 Poor

#### Jasmine

Oct 7, 2025

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness, amenities

The room wasn’t cleaned throughly during the time we were there the amenities aren’t that convenient because they have inconsistent hours. The staff was nice but they were hard to reach on more than one occasion. Not exactly family friendly in my opinion or experience feels like the bathroom sink being on the outside of the bathroom it self is a bit unsanitary and sink was not properly cleaned. Door should have a proper lock it didn’t lock so feels unsafe. 

##### Jasmine

Stayed 8 nights in Sep 2025

### 8/10 Good

#### Chris

Jul 18, 2025

Liked: Cleanliness, staff & service

So far so great! Property is industrial chic. The pool is strange - it’s in the courtyard in front of the restaurant patio which isn’t appealing and probably why nobody was in it during my stay. Other than that the staff was INCREDIBLE and so kind and accommodating. Shipping is super close across Paseo Reforma. Overall, extremely happy!

![](https://a.travel-assets.com/ugc/hotel-reviews/baaa94cd-675c-40d7-9c54-527cb5f81d92-1752822728731.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Chris

Stayed 1 night in Jul 2025

### 8/10 Good

#### Scott

Jan 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, very comfortable beds and tasty, popular local cafe. Rooms have small windows onto courtyard and no view. 

##### Scott

Stayed 3 nights in Dec 2024

### 8/10 Good

#### ALEX

May 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2nd time in the city and really liked this property more than my last(nh hotel). Staff are great. Close to everything from nightslife to parks, food etc. Only thing I didnt like is they seem to turn off or up the ac at night.I like to sleep in the cold. Other than that id recommend staying here.

##### ALEX

Stayed 3 nights in May 2025

### 10/10 Excellent

#### Rian

Oct 30, 2023

Liked: Cleanliness, room comfort, communication

#### Very nice

Great location and very nice room. The restaurant was very nice and service was awesome!

##### Rian

Stayed 4 nights in Oct 2023

### 8/10 Good

#### Yashitha

Sep 3, 2024

Liked: Cleanliness, staff & service

The property was in a great location with friendly staff. There is a nice pool and restaurant in the property. The facilities however were a little dated, especially the shower heads. Otherwise, it was a pleasant stay.

##### Yashitha

Stayed 3 nights in Aug 2024

### 8/10 Good

#### Verified traveller

Apr 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Would stay again

I recently stayed at Hotel Carlota for a weekend trip. The hotel itself is very clean, modern, and rooms are spacious. All the staff members were friendly and helpful!! A plus is hotel parking is free. My only complaint is I got a room facing the street which was very noisy. You could hear neighbors and cars the entire night. However I believe moving rooms could help with this. Overall I would stay again!

##### Verified traveller

Stayed 2 nights in Mar 2025

### 10/10 Excellent

#### Hugo

Nov 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Try the restaurants. They are awesome 

##### Hugo

Stayed 1 night in Oct 2024

### 6/10 Okay

#### Joshua

Jan 21, 2024

Liked: Staff & service

Disliked: Amenities

I liked the location and design. Bathrooms need to be cleaner and better towels.

##### Joshua

Stayed 4 nights in Jan 2024

### 10/10 Excellent

#### Fernando

Aug 21, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Lovely place to stay! The design is just ver very interesting and the beds were comfortable, the staff helpful and plenty of areas to chill and work! The only thing is that the walls are kinda thin and is easy to hear others! Also there are so many amazing places to eat around the corner, this is definitely one of my favs hotels in Mexico City!

##### Fernando

Stayed 1 night in Aug 2023

### 6/10 Okay

#### John

Apr 29, 2025

Liked: Staff & service, property conditions & facilities

The staff was friendly, and the room was very fine. However, I woke up to a roach in my room one morning that I made to kill. They staff came to clean my room and left the dead roach by the door. Besides that everything was fine.

##### John

Stayed 3 nights in Apr 2025

### 4/10 Poor

#### adel

Jan 6, 2025

Disliked: Amenities, property conditions & facilities

The staff is very helpful and nice. The hotel needs a lot of work; rusty pipes, bad quality towels, and very bad internet. I see the hotel responded to previous complaints about internet that it was addressed, the WiFi is still pretty bad. The hotel is also very noisy, they have music until late on the weekends 

##### adel

Stayed 5 nights in Dec 2024

### 8/10 Good

#### Thomas

Nov 5, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I would rate it a 4.5\. Not soundproof due to occasional courtyard noise and stairwell vibration noise. Front desk and security were very nice. Security especially friendly. Very cute, trendy boutique hotel with a small pool, bar and restaurant in an excellent convenient location on a nice street. Housekeeper barged in twice in a row without knocking to leave a welcome note, but quickly shut the door and apologized. I had the Do Not Disturb sign up. 

##### Thomas

Stayed 2 nights in Oct 2024

### 4/10 Poor

#### ROBERT

Feb 28, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The service at the pool and restaurant were fine. House keeping did not show until 4 when I napped. And when they did, they never emptied either garbage can. There 4 days. They were never emptied. The place was unnecessarily noisy at 3Am when something happened every night that caused very loud noises. 

##### ROBERT

Stayed 4 nights in Feb 2024

### 6/10 Okay

#### Nicole

May 21, 2024

Liked: Staff & service, amenities

We had a good time in this hotel, here are some pros and cons: Pros: - The location is excellent, super convenient for all the areas of interest - Rooms are big, spacious and it is well equipped - The pool are is ok to relax for a bit and take the sun - There is always someone from staff available to attend to your needs. Cons: - The hotel has a strong industrial feeling that I didn't like. The rooms don't feel cozy and some details like rugs, pillow cases and curtains feel old. - Room service is not great, they knocked on our door one day at 5pm to try to clean up. - The doors don't have a double lock option from the inside, which I didn't love. Overall it was an ok experience. I will probably look for a different place next time in Mexico City, but good enough for the price we paid. 

##### Nicole

Stayed 3 nights in May 2024

### 8/10 Good

#### Alfonso

May 30, 2025

Liked: Cleanliness, staff & service

The location is convenient the rooms are decent, amenities are excellent. The pool gives the impression of being dirty, so you don’t really feel like going in. The staff is mostly excellent, very kind and helpful. The only strange thing was that they use the common areas to eat, and chat. When I arrived the staff was having lunch at the bar, and then i went up to a lounge area and other staff was having their lunch there, I think its uncofortable for both clients and staff.

##### Alfonso

Stayed 1 night in Apr 2025

### 10/10 Excellent

#### Richard

Sep 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was great and centralaly located. The staff was very accommodating and helped us check in after an overnight flight. I would definitely stay here again. 

##### Richard

Stayed 2 nights in Sep 2024

### 10/10 Excellent

#### HSIN HAN

Dec 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall good 

##### HSIN HAN

Stayed 4 nights in Dec 2025

### 6/10 Okay

#### david

Dec 20, 2025

rooms are small and dark, and you can hear your neighbors. its well designed archetcually tho, and nice to look at. restaurant there is great, just hotel is disapointing.

##### david

Stayed 1 night in Dec 2025

### 10/10 Excellent

#### Victor

Jul 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall this was such a great stay, i will be coming back! 

##### Victor

Stayed 1 night in Jul 2025

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