Photo gallery

Featured image
Outdoor pool
In-room safe, laptop workspace, free WiFi
In-room safe, laptop workspace, free WiFi
In-room safe, laptop workspace, free WiFi

Guest reviews

4.1 out of 5 Very good
248 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Pet Friendly
Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment


Explore the area

Popular LocationPaseo de la Reforma1 min walk
Popular LocationThe Angel of Independence Monument10 min walk
Popular LocationMonument to the Revolution16 min walk
AirportMexico City, Distrito Federal (MEX-Mexico City Intl.)25 min drive

Choose dates to view prices

  • Standard Room

    4.6/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 1
    More detailsStandard Room
  • Suite

    4/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 1
    More detailsSuite
  • Standard Room

    5/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 2
    More detailsStandard Room
  • Suite

    Room amenities

    • 538 sq ft
    • Sleeps 2
    More detailsSuite

About this area

Mexico City

Located in Mexico City, Hotel Carlota is in the business district and near a metro station. Paseo de la Reforma and Palacio de Bellas Artes are notable landmarks, and the area's natural beauty can be seen at Chapultepec Park and Alameda Central. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Arena Mexico.
Visit our Mexico City travel guide
View in a map
Popular Location

What's nearby

  • Paseo de la Reforma - 1 min walk
  • The Angel of Independence Monument - 10 min walk
  • Monument to the Revolution - 16 min walk
  • Alameda Central - 8 min drive
  • Palacio de Bellas Artes - 10 min drive

Getting around

  • Mexico City Buenavista Station - 3 min drive
  • San Cosme Station - 17 min walk
  • AirportMexico City, Distrito Federal (MEX-Mexico City Intl.) - 25 min drive


  • Where to eat
  • On-site dining venue – Restaurant offering local cuisine. Serves breakfast, lunch and dinner.

About this property

Hotel Carlota

3.5-star Mexico City hotel in Reforma, walk to Paseo de la Reforma
This hotel features a restaurant, an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, concierge services and dry cleaning. All 35 rooms offer free WiFi, room service (during limited hours) and flat-screen TVs with cable channels. Other amenities available to guests include free bottled water, laptop-compatible safes and showers.
Hotel Carlota offers 35 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Mexico City hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Parking height restrictions apply
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Outdoor pool
  • Shopping

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Outdoor pool


  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish


  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom


  • Designated smoking areas
  • Renovated entire property – May 2015

Room amenities


  • Air conditioning


  • Free toiletries
  • Shower


  • TV channels
  • Flat-screen TV

Food and drink

  • Free bottled water


  • Laptop-compatible safe
  • Laptop-friendly workspace



Check-in between 3:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk


Pets are allowed for an extra charge of MXN 0, per accommodation, per stay, plus a deposit of MXN 1000.00 per stay
2 per room (up to 29 lb/13 kg)

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet deposit: MXN 1000.00 per stay
  • Pet fee: MXN 0 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Parking height restrictions apply

Property is also known as

Hotel Carlota Mexico City
Carlota Mexico City
Hotel Carlota Hotel
Hotel Carlota Mexico City
Hotel Carlota Hotel Mexico City

Frequently asked questions

Can I cancel my reservation for free at Hotel Carlota and receive a full refund?
Yes, Hotel Carlota offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Carlota cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Carlota?
As of Sep 23, 2020, prices found for a 1-night stay for 2 adults at Hotel Carlota on Sep 27, 2020 start from CA $117, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel Carlota have a pool?
Yes, this property has an outdoor pool.
Is Hotel Carlota pet-friendly?
Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 13 kg per pet. There's a deposit of MXN 1000.00 per stay and a fee of MXN 0 per accommodation, per stay.
How much is parking at Hotel Carlota?
Self-parking is free at this property.
What time is check-in at Hotel Carlota?
Check-in is from 3:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Hotel Carlota?
Checkout is at noon.
Does Hotel Carlota provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Hotel Carlota located?
Located in Reforma, this boutique hotel is within a 10-minute walk of Paseo de la Reforma, U.S. Embassy, and The Angel of Independence Monument. Monument to the Revolution and Chapultepec Park are also within 1 mile (2 km). San Cosme Station is 17 minutes by foot and Cuauhtemoc Station is 20 minutes.
Very good
248 reviews
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really a beautiful hotel and friendly staff! The food is delicious and the location is really central... during the week the street food right out the front door is delicious (And cheap)! Only negative is that it is quite loud in the rooms during the day.... so if you are looking for a daytime nap, it can be tough. BUT, they do have free earplugs.
Stayed 4 nights in Mar 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service
Nice Boutique Hotel In Reforma Area
The hotel is very nice and trendy since it's a boutique hotel, however, there are some details in the rooms that need for update and maintenance
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

3/5 Okay

Business traveller
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Property conditions & facilities, room comfort
Good and bad - depends on what you are looking for
I guess this a boutique hotel. As usual, the service was great, but the same can be said about anything in Mexico City. Service is always top-notch. The bad: Walls are very thin, the bed is way too low, there is no functional elevator, people smoke in the hallways, no integration between the restaurant and front desk and no gym. The good: If you are a hipster looking for such type of experience, this is a great place to stay. By looking around my fellow guests, this really seems to be clientele. If you are a cranky old person like me and all you want is peace and quiet after a day of bouncing around the gorgeous but chaotic Mexico City, this isn't a great fit. Don't get me wrong, it is far from a flea-infested place with rude people that I have stayed over my 30 years of being a roadwarrior. The front desk was always very kind and cordial, the bell boy was excellent, the food is terrific. But the facilities aren't what a business person needs. There is a really "cool" open area with an infinity pool and bar area with seating room for a few people overlooking the pool. There are also some other well-appointed rooms opposite the pool where. By the way, one side of the pool is acrylic. I guess you can judge for yourself if this is good or not :) I personally don't do public pools. so for me it is of little use. Unlike other cheaper hotels ($120 a night in Mexico City isn't cheap, but it is for gringo standards), rooms have heating and A/C.
Stayed 3 nights in Jan 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

Stay in the know with the Expedia app

Get real-time notifications, view your trip details, and access mobile-only deals.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code