Overview of Grand Polanco Residencial

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Guest reviews

3.8 / 5Good
5 reviews
Guests rated this property 4.4/5 for cleanliness.


  • Free WiFi
  • Free parking
  • Kitchen
  • Air Conditioning


What's nearby

Popular LocationMuseo Nacional de Antropologia16 min walk
Popular LocationAuditorio Nacional20 min walk
Popular LocationCastillo de Chapultepec12 min drive
AirportMexico City, Distrito Federal (MEX-Mexico City Intl.)30 min drive

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  • Standard Room

    Room amenities

    • 646 sq ft
    • Studio
    • Sleeps 3
    Show details
  • Standard Room, 2 Double Beds

    Room amenities

    • 699 sq ft
    • Studio
    • Sleeps 4
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  • Double Room, 2 Bedrooms

    Room amenities

    • 861 sq ft
    • 2 bedrooms
    • Sleeps 5
    Show details
  • Superior Double Room

    Room amenities

    • 1076 sq ft
    • 2 bedrooms
    • Sleeps 5
    Show details

About this area

Mexico City

Located in Polanco neighbourhood, Grand Polanco Residencial is connected to a shopping centre. The Angel of Independence Monument and Monument to the Revolution are notable landmarks, and some of the area's popular attractions include Parque Zoologico de Chapultepec and Six Flags Mexico. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Arena Ciudad de Mexico.

Popular Location

What's nearby

  • Chapultepec Park - 9 min walk
  • Museo Nacional de Antropologia - 16 min walk
  • Auditorio Nacional - 20 min walk
  • Museo Soumaya - 11 min drive
  • Castillo de Chapultepec - 12 min drive

Getting around

  • Polanco Station - 4 min walk
  • Mexico City Buenavista Station - 6 min drive
  • Mexico City, Distrito Federal (MEX-Mexico City Intl.) - 30 min drive

About this property

Grand Polanco Residencial

Apartments connected to a shopping centre in Polanco, within walking distance of Chapultepec Park
A fitness centre, free use of bicycles and laundry facilities are available at this apartment building. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden and a reception hall are on-site. Each apartment provides a kitchen with a fridge, an oven, a hob and a microwave. Guests will appreciate conveniences, such as a dining area and a sitting area, while a flat-screen TV with cable channels and a DVD player provide a bit of entertainment.
Grand Polanco Residencial offers 34 forms of accommodation with iPod docking stations and DVD players. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Property amenities


Free WiFi

Parking and transport

Free self-parking
Accessible parking

Family friendly

Free cot/infant bed


Fridge (full size)
Espresso maker


Free rollaway/extra beds


Shower only
Free toiletries

Living spaces

Dining room
Sitting area


Flat-screen TV with cable service
DVD player
iPod docking station

Outdoor areas



Laundry facilities

Work spaces


Climate control

Air conditioning


Service animals only (pets not allowed)


Wheelchair accessible (with limits)
Wheelchair-accessible parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Well-lit path to entrance
Designated smoking areas

Services and conveniences

Tour/ticket assistance
Daily housekeeping
Iron/ironing board
Luggage storage
Reception hall

Location highlights

Connected to a shopping centre
Near a metro station
In the business district
In the entertainment district
Near a health or beauty spa
Near a hospital
Near a zoo

Things to do

Fitness centre
Free bike hire on site


34 rooms



Check-in between 1:00 PM and midnight
Minimum check-in age - 18


Check-out before 1 PM

Special check-in instructions

The front desk is open Monday - Friday (8 AM - 6 PM) and Saturday - Saturday (9 AM - 2 PM)
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Property payment types

American Express

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds.

Guest reviews

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

4/5 Good

  • Liked: Cleanliness, amenities

Stayed 4 nights in Mar 2020


    The WiFi has an internet connection that I could describe as poor to non-existing. Because it was on a holiday, no cleaning or servicing for the room was provided for 2 of my 3 day stay. Upon arriving, a security guard had to do my check-in with a 3-page long "contract"... and an old handheld inprinting card machine. My credit cards not having inprint numbers anymore, the guy had to transcribe all by hand, and made me sign an empty credit card voucher !!! (...) At check out, I called the night before to let the night guard I was leaving at 4 AM because of an early flight. The next day (4:30 am), I couldn't find anyone! I had to enter the security booth (...) and open the garage gate myself to be able to leave. NEVER again!!

    Stayed 4 nights in Jan 2020


    • Liked: Cleanliness, property conditions & facilities, room comfort
    • Disliked: Staff & service

    Clean but uncharming

    We stayed at Polanco Residential for a week over the new year. Of our six nights/seven days, three were spent without any service because NO ONE WAS WORKING except the security. How does a hotel, especially over a holiday, not have a single employee working in concierge? We ran out of toilet paper. There were only two bath towels (2!), although security did give us two when we asked. There was a Nespresso machine and they gave us three pods. When I asked for more, there was a charge. We paid US$200/night to stay here and they couldn’t give us some coffee pods?!?! The hotel itself is very clean and in a quiet area. When housekeeping did come, our room was cleaned well. The security, pretty much the only person we interacted with, was nice. During our week stay, we saw a total of three other residents. Three! Rooms we saw from our balcony were dark so I wonder if they had any other guests. Polanco is nice but pretty sterile, not as much Mexican culture that I would have preferred and we’ve traveled to six different cities in three states throughout Mexico. Restaurants in the area are good but similar to NYC pricing (and I’ve lived there). It is close to Chapultepec Park so that’s a bonus. We travel a lot, through the states and internationally. If I returned to Mexico City, I would not stay in Polanco again. It would be like telling friends to stay in Beverly Hills and Brentwood when visiting Los Angeles. That’s an unreal representation of the city as a whole.

    Stayed 6 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The apartment lay out and all the features were excellent. The property should provide dish detergent and washing items as they have a substantial kitchen in the apartment.

    Stayed 7 nights in Jul 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Convenient location. Great Room.

    It is located in Polanco, near museums, restaurans, shopping malls, all at waking distance. They offer you free pickup and drop off from the airport via Uber like service (ask for the promotion code). The place is very secure with 24/7 security. Cannot get into the residence without checking in. The breakfast is very simple: coffee, yogurt, bread and butter, some cereal and maybe fruit.