Garden view

Reviews of Four Seasons Hotel Mexico City

5 out of 5
Four Seasons Hotel Mexico City
Paseo de la Reforma 500, Mexico City

Reviews

9.4

Exceptional

Rating 10 - Excellent. 739 out of 925 reviews" "
Rating 8 - Good. 128 out of 925 reviews" "
Rating 6 - Okay. 32 out of 925 reviews" "
Rating 4 - Poor. 13 out of 925 reviews" "
Rating 2 - Terrible. 13 out of 925 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alex, Medina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Four Seasons of Mexico. Charming hotel with great staff and most helpful concierge. Special thanks to the manager Emma Vicini who made our stay so pleasant with her attention to detail and constant follow up. We loved every minute and look forward to a future stay at this hotel.
Stayed 5 nights in Feb 2024
Response from Renata Garrido, Marketing Coordinator on Feb 9, 2024
Hello! Thank you very much for sharing your experience with us! We hope we can welcome you again soon!

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I came here to celebrate my anniversary after years of staying here for business. The staff are incredible, the food outstanding and the courtyard a magical oasis. One of my favorite hotels in the world.
Stayed 3 nights in Jan 2024
Response from Renata, Marketing on Jan 29, 2024
Thank you very much for sharing your experience with us! We hope to see you again soon!

10/10 Excellent

SE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded every expectation! Beautiful property, kind, polite staff and impeccably clean. My room was comfortable, every need was met and the food was just perfect. Location was wonderful and staying as a guest here so close to Christmas was also very special with the decorations and temporary ice rink. I cannot wait to return to the FS Ciudad Mexico again soon. Muchas gracias!
Stayed 7 nights in Dec 2023
Response from Renata Garrido, Marketing Coordinator on Jan 15, 2024
Thank you very much for your feedback, we really appreciate it!

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Renata on Jan 6, 2024
Thank you very much for your feedback!

6/10 Okay

PETER

Stayed 4 nights in Dec 2023
Response from Renata Garrido, Marketing Coordinator on Dec 22, 2023
Dear Mr. Bagdasarian, Thank you very much for your preference, we hope we can welcome you again on another occasion and improve your perception!

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. The only negative was that the upholstered chair in the room needed cleaning, and there was a large red stain on the rug. Otherwise it was lovely.
Stayed 3 nights in Dec 2023
Response from Renata Garrido, Marketing Coordinator on Dec 11, 2023
Dear Mrs. Masterson, Thank you very much for your preference and for sharing your experience with us! Please be sure we take all your comments into account, and we hope we can welcome you again on another occasion!

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Comfortable bed & pillow. Nice fragrance. Good amenities.
Stayed 3 nights in Nov 2023
Response from Renata Garrido, Marketing Coordinator on Dec 5, 2023
Dear Mr. Lee, Thank you very much for your preference to celebrate your anniversary! We hope we can welcome you again soon!

10/10 Excellent

Yaanik B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, world class hotel
Stayed 1 night in Dec 2023
Response from Renata Garrido, Marketing Coordinator on Dec 5, 2023
Dear Mr. Desai, Thank you very much for your preference and for sharing your experience with us! We hope we can welcome you again on another occasion!

10/10 Excellent

Rafael

Stayed 1 night in Nov 2023
Response from Renata Garrido, Coordinadora de Marketing on Dec 18, 2023
Estimado Sr. Macedo, Muchas gracias por su preferencia y por tomarse el tiempo de calificarnos, nos alegra leer que cumplimos con sus expectativas! Lo esperamos nuevamente!

10/10 Excellent

Laura

Stayed 3 nights in Nov 2023
Response from Renata Garrido, Marketing Coordinator on Dec 5, 2023
Dear Mrs. Duprey, Thank you very much for your preference and for taking the time to rate us, we are very happy to see you enjoyed your stay! We hope we can welcome you again soon!

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent service, great food. Pan Dulce is a nice treat.
Stayed 3 nights in Oct 2023
Response from Renata Garrido, Marketing Coordinator on Nov 3, 2023
Hello! Thank you so much for your preference and for sharing your experience with us! We are very happy to see you enjoyed the property and our service! We hope we can welcome you again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
It's great!
Stayed 3 nights in Oct 2023
Response from Renata Garrido, Marketing Coordinator on Oct 23, 2023
Dear Mr. Garrett, Thank you very much for your preference and for sharing your experience with us! We are very happy to read we met your expectations! We hope we can welcome you again on another occasion!

10/10 Excellent

Steve

Stayed 4 nights in Oct 2023
Response from Renata Garrido, Marketing Coordinator on Oct 16, 2023
Dear Mr. Tran, Thank you very much for taking the time to rate us! We are pleased to see that we met your expectations and that you enjoyed your stay! We hope we can welcome you again on another occasion!

10/10 Excellent

Alice

Stayed 3 nights in Oct 2023
Response from Renata Garrido, Marketing Coordinator on Oct 30, 2023
Dear Ms. Lee, Thank you very much for your preference and for rating us, we are very happy to see we met your expectations! We look forward to welcoming you again!

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtyard with the beautiful flowering trees was so lovely! I stayed on the third floor and each time coming out of the elevator there was a wonderful floral scent. Not sure from where the scent comes but added to the ambiance of hotel. The girls working the Pan Dulce were delightful!
Stayed 5 nights in Sep 2023
Response from Renata Garrido, Marketing Coordinator on Sep 26, 2023
Dear Ms. Kaye, Thank you very much for taking the time to share your experience with us! We are very happy to see we met your expectations, and we hope we can welcome you again soon!

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Renata Garrido, Marketing Coordinator on Sep 11, 2023
Dear Mr. Garg, Thank you very much for taking the time to rate us! We are very happy to see we met your expectations! We hope we can welcome you again soon!

10/10 Excellent

a

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous on every level Highly recommend
Stayed 4 nights in Sep 2023
Response from Renata Garrido, Marketing Coordinator on Sep 9, 2023
Hello! Thank you very much for your preference and for taking the time to share your experience with us! We hope to welcome you again very soon!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, service, and amenities.
Stayed 3 nights in Jul 2023
Response from Renata Garrido, Marketing on Aug 1, 2023
Dear Mr. Marc,Thank you very much for staying with us and sharing your experience! We hope we can see you again soon!

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Renata Garrido, Marketing on Jul 12, 2023
Dear Mr. Vu, Thank you very much for your preference, we are very happy to see you enjoyed your stay! We hope we can welcome you again soon!

10/10 Excellent

Nancy, Lake Forest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is the epitome of luxury - beautiful courtyard, fabulous pool. The staff is attentive and responsive to any requests. The concierge staff is knowledgeable, helpful, determined to answer any question and make sure you are satisfied with the results. We were delighted with the location and found it very convenient for everything we were doing.
Stayed 4 nights in Jun 2023
Response from Renata Garrido, Marketing on Jul 5, 2023
Dear Mrs. Novit, Thank you very much for taking the time to share your experience with us! We are very happy to read we met your expectations and that you enjoyed your stay! We hope we can welcome you again soon!

10/10 Excellent

bertha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, kindness from the staff
Stayed 1 night in Jun 2023
Response from Renata Garrido, Marketing on Jun 18, 2023
Dear Mrs. Bertha, Thank you very much for rating us and sharing your experience with us, we are pleased to know you enjoyed your stay and especially our service! We hope we can welcome you again on another occasion!

10/10 Excellent

Anne, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Renata Garrido, Marketing on Jun 14, 2023
Dear Mrs. Van Nort, Thank you very much for taking the time to rate us, we are pleased to know you enjoyed your stay and that we met your expectations! We hope we can welcome you again on another occasion!

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Renata, Marketing on Jun 6, 2023
Dear Mr. Evan,Thank you very much for rating us, we are pleased to know you enjoyed your stay and that met your expectations! We hope we can welcome you again on another occasion!

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10/10 absolutely best in all aspects, would stay again they are excellent and worth the $
Stayed 4 nights in May 2023
Response from Renata Garrido, Marketing on May 8, 2023
Dear Mrs. Leybov, Thank you very much for sharing your experience with us, we are pleased to know you enjoyed your stay and that we met your expectations!We hope we can welcome you on another occasion!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
STAY ELSEWHERE
I wanted to love this property so much. It looked so beautiful and it is a Four Seasons, after all. However, customer service at the front desk leaves much to desire. Even trying to confirm my reservation with the reservations department was close to impossible. My friend stayed at the St Regis and I only wish I had done the same. I will not be returning which is a shame as the property is beautiful and in a great location. Save yourself the hassle and choose another hotel in the area, there are many 5 star. Customer service in Mexico is renowned for being exceptional but this property has much work to do, specially at the high prices they are charging. Really, the rudest front end staff (not housekeeping - they were exceptional). It is the look and feel of a Four Seasons but some employees fall short (to say the least) of the standard.
Stayed 1 night in Mar 2023
Response from Renata Garrido on Apr 15, 2023
Dear Mrs. Hank, Thank you very much for sharing your feedback with us, we are deeply sorry for the inconveniences you experienced during your stay, receive our most sincere apologies! Our Front Office Manager will be contacting you to understand better the situation and to provide you the proper follow-up. Please be sure we will take your review into account to avoid similar situations to happen again. We hope we can have the opportunity of welcoming you on another occasion to improve your perception!Warm regards,

6/10 Okay

Enrique

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff is very aggressive with check out, they start pushing since 11 pm. They also call 1am for their own mistakes in a tab. Will never stay there again, to expensive in price for cheap service
Stayed 1 night in Apr 2023
Response from Renata Garrido on Apr 12, 2023
Dear Mr. Carasa, We are deeply sorry to hear you did not have a good experience with us, our most sincere apologies for all the inconveniences you had during your stay! We would like to talk further about this with you, our Front Desk Team will be contacting you! Warm regards,

8/10 Good

Gennaro, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Renata Garrido, Marketing on Mar 20, 2023
Dear Mr. Picone, Thank you very much for taking the time to rate Four Seasons Hotel Mexico City, we are pleased to know you enjoyed our location and restaurants!We hope we can welcome you again on another occasion and improve your perception!

10/10 Excellent

Jeff

Stayed 1 night in Feb 2023
Response from Renata Garrido on Mar 3, 2023
Dear Mr. Franzen, Thank you very much for rating Four Seasons Hotel Mexico City, we are pleased to know you enjoyed your stay and that we met your expectations! We hope we can welcome you again in the near future!

4/10 Poor

Tammy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is old and the service was so bad . They never replenished our glasses. They only gave one turn down service for only one bed but we had two beds. They never vacuumed our room. So disappointing not Four Seasons level and standard.
Stayed 4 nights in Feb 2023
Response from Renata Garrido on Feb 27, 2023
Dear Mrs. Jong, Thank you very much for taking the time to review the hotel and your stay with us! We really appreciate your comments, they are very useful for us to improve our service and the experience given to our guests!We are very sorry to hear your experience did not meet your expectations, we would really like to talk further with you about this! We will be contacting you to your personal email address so we can understand better the situation!We hope we can welcome you again on another occasion so we can improve your stay!

10/10 Excellent

Sana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Renata Garrido on Feb 20, 2023
Dear Ms. Khan, Thank you very much for taking the time to rate your experience at Four Seasons Mexico City! We are pleased to know you enjoyed your stay! We hope we can welcome you on another occasion!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Renata on Jan 5, 2023
Dear Mr. Mink, Thank you very much for your review, we hope we can welcome you on another occasion!

10/10 Excellent

Tomasz

Stayed 1 night in Dec 2022
Response from Renata on Jan 2, 2023
Estimada Srita. Pumar,Agradecemos enormemente du calificación, esperemos poder recibirla nuevamente!

10/10 Excellent

Kate

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked the room for someone else (no complaints, so I assume everything was ok). By mistake, I booked in my own name on the day of check in, and could no longer change it through hotels.com, but the reservation department was flexible and they made no problem changed the name of the guest, as well as agreed to cancel a previous reservation by the credit card concierge service for the same person at no cost, where it was not possible to remotely pay for the stay.
Stayed 3 nights in Dec 2022
Response from Renata on Dec 21, 2022
Dear Mr. Lewandowski, Thank you very much for sharing your experience, we are pleased to know you had a good time with us! We hope we can welcome you again on another occasion!

10/10 Excellent

WILLIAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let's do it again!!!!
Staff was amazing from beginning to end. Will definitely revisit again.
Stayed 3 nights in Dec 2022
Response from Renata on Dec 19, 2022
Dear Mr. William, Thank you very much for your comments and reviews, we hope we can welcome you again very soon!

8/10 Good

Yuan, Tempe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in general.
Response from Renata on Dec 9, 2022
Dear Mr. / Mrs. Yuan, Thank you very much for your review, hope we can welcome you again in a near occasion!

6/10 Okay

Matthew, Columbia

Liked: Cleanliness, amenities, property conditions & facilities
Obviously a nice hotel with wonderful beds. Decent restaurants too. Love the L’Occitane amenities. Unfortunately, hotel front desk agents play games with when your room is ready and let others who arrive after you get their keys first—despite it being after check time. Make sure if they don’t have your room ready by 3:00 that they don’t try to hustle you off to the bar so they don’t have to worry about you seeing them prioritize other gas first. If that happens make sure you speak up and ask to speak to a manager. This hotel is way too expensive to not get five star treatment at every turn.
Stayed 1 night in Nov 2022
Response from Renata on Dec 9, 2022
Dear Matthew, Thank you very much for your review about your experience with us!I sincerely apologize for the inconvenience you encountered during your last visit. We have taken it into account, so this does not happen again. Hope we can welcome in another occasion!

10/10 Excellent

Cristhian

Stayed 2 nights in Nov 2022
Response from Renata on Dec 9, 2022
Dear Cristhian, Thank you very much for your feedback, hope we can welcome you again in the near future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, with excellent service, and a good location.
Response from Four Seasons Hotel Mexico City on Nov 15, 2022
Thank you for your kind comments! We look forward to welcoming you back very soon.Kindest regards,

10/10 Excellent

Raul

Travelled with family
Liked: Property conditions & facilities
Exelwnte
Stayed 2 nights in Sep 2022
Response from Four Seasons Hotel Mexico City on Nov 15, 2022
Thank you for your kind comments! We look forward to welcoming you back very soon.Kindest regards,

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The courtyard gardens are incredibly serene. The concierge staff are more helpful than you could ever imagine.
Stayed 6 nights in Sep 2022
Response from Ana Cristina on Sep 23, 2022
Dear Ms. Meredith, Thanks for taking the time to review our hotel. We are glad to hear you enjoyed our iconic courtyard and the service of our incredible concierge team. We hope to welcome you back soon!Warm regards

10/10 Excellent

Harparminder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in a very nice neighborhood, safe. The garden was wonderful.
Stayed 4 nights in Sep 2022
Response from Ana Cristina on Sep 23, 2022
Dear Mr. Harparminder, Thank you for your rave review! We are so glad you enjoyed your recent stay with us. We appreciate your recommendation and we hope to welcome you back soon! Best regards,

8/10 Good

Blake, San Luis Obispo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Location and Staff is always great. The courtyard is wonderful and opening your window to it is very beautiful. The concierge app was super helpful. The housekeeping staff though kept forgetting to replace drinking water and coffee, and there is no creamer or substitute in the room.
Stayed 3 nights in Sep 2022
Response from Ana Cristina on Sep 23, 2022
Dear Mr. Blake, Thank you very much for your time writing such an exceptional review about your stay at Four Seasons Mexico City.We are pleased to learn that you received unparalleled customer service and that all of our associates made you feel at home in Mexico City. We will share your kind words in our next staff meeting and you can be sure that your comments will be rewarding.We look forward to welcoming you back soon.

10/10 Excellent

Muzaffar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located on the finest avenue in Mexico City, next to the Chapultepec Park, and at walking distance from restaurants, shopping, and many museums. The staff at the hotel, every single person we came across, was polite, helpful, gracious, and very knowledgeable. We highly recommend the hotel, and would love to go back at the next opportunity.
Stayed 3 nights in Sep 2022
Response from Ana Cristina on Sep 23, 2022
Dear Mr. Muzaffar.Thank you very much for your time writing such an exceptional review about your stay at Four Seasons Mexico City.We are always happy to hear from our guests and delighted to learn that you enjoyed your stay with us. I am glad that you also enjoyed our location and the attention of our staff which made  your stay unique.We look forward to welcoming you back soon.

10/10 Excellent

Feli

Stayed 3 nights in Aug 2022
Response from Ana Cristina Rodríguez on Sep 2, 2022
Dear Feli, Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us. Looking forward to having you again soon! Warm regards

10/10 Excellent

dara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Ecellent
Stayed 4 nights in Jul 2022
Response from Ana Cristina Rodríguez on Sep 2, 2022
Dear Dara, It is great to hear that you had a first class stay with us!Thank you for taking the time to review our hotel. We hope you will come back and visit us soon!Warm Regards

10/10 Excellent

Charne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel.Lovely rooms.Great food. Convenient amenities-in house Covid testing for travel.Perfect!!
Stayed 2 nights in May 2022
Response from Ana Cristina on Jun 20, 2022
Dear Charne, Thank you for taking the time to review our hotel. We are glad to hear you enjoyed our food and rooms! Also, it´s great that you found comfortable having the Covid tests in property. We hope you will come back and visit us soon! Warm regards,

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service! Covid testing easily available on site. Outstanding location!
Stayed 4 nights in May 2022
Response from Sagrario / Reservations on May 10, 2022
Thank you Mr. Miguel! We appreciate your comments and looking forward to welcoming you back very soon!

4/10 Poor

John, Malibu

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2022

10/10 Excellent

Elizabeth, olympia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay at four seasons again, the service by far the best during our travels
Stayed 1 night in Apr 2022
Response from Sagrario Guerrero / Reservations on May 3, 2022
Dear Ms. Eliabeth, We really appreciate taking the time to share your comments. We look forward to welcoming you back!